Page 132 – Support | Kriesi.at – Premium WordPress Themes

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September 10, 2021 at 7:09 pm in reply to: Center Mega Menu after decreasing Width #1320441

Nikko
Inactive Moderator

Hi Eleina_Shinn,

Thanks, however, this one is blocked (screenshot in private content).
The previous site is good but the account is just not existing (based on the error).

Best regards,
Nikko

September 10, 2021 at 7:00 pm in reply to: Display issue using Custom Post Type UI #1320440

Nikko
Inactive Moderator

Hi jaroljmek,

Thanks for giving us FTP access.
It seems the query string is wrong when the Enfold theme is activated.
We’ll update you once we find what causes it.

Best regards,
Nikko

September 10, 2021 at 6:51 pm in reply to: Layersliders in Category Pages #1320439

Nikko
Inactive Moderator

Hi samkamakina,

We’ll forward your request :)

Best regards,
Nikko

September 10, 2021 at 6:48 pm in reply to: Related Products #1320437

Nikko
Inactive Moderator

Hi Cloudypro,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

September 9, 2021 at 6:33 am in reply to: Can no longer edit or update my pages #1320199

Nikko
Inactive Moderator

Hi elisalew,

Thanks for giving us admin access.
You are still using Enfold 4.1.2 which is incompatible with WordPress 5.8, please update Enfold to the latest version (4.8.6.2).
You can use this plugin to update: https://envato.com/market-plugin/

Best regards,
Nikko

September 9, 2021 at 6:07 am in reply to: Adding top bar now overlaying content below #1320196

Nikko
Inactive Moderator

Hi hostworks,

We’re glad that you were able to resolve it with CSS.
And thanks for sharing the code that worked for you :)

Best regards,
Nikko

September 9, 2021 at 6:06 am in reply to: Related Products #1320195
Nikko
Inactive Moderator
Hi Cloudypro,

You will need to modify a line of code in the Enfold Theme (parent).
Edit wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > product_snippets > product_snippet_upsells.php (go to the bottom of the page, line 214):
```
$output .= avia_woocommerce_output_related_products( $count, $count );
```
replace it with:
```
$output .= avia_woocommerce_output_related_products( 4, 4 );
```
Unfortunately, this can’t be modified via child theme.
I hope this helps.

Best regards,
Nikko
September 9, 2021 at 5:41 am in reply to: social icon in socket issue with mobile #1320192
Nikko
Inactive Moderator
Hi biggsuccess,

Can you try adding this CSS code in Quick CSS:
```
#socket .social_bookmarks a {
    color: white !important;
}
```
Best regards,
Nikko
September 9, 2021 at 5:34 am in reply to: New update install – warnings and issues #1320191

Nikko
Inactive Moderator

Hi navisdigital,

What Enfold is it using currently?
Can you give us temporary admin access? so we can check further on it.

Best regards,
Nikko

September 9, 2021 at 5:30 am in reply to: Post Dates and Instagram Issues #1320190
Nikko
Inactive Moderator
Hi Trent,

For the comment cound, please add this CSS code in Enfold > General Styling > Quick CSS:
```
.slide-meta .slide-meta-comments, 
.slide-meta .slide-meta-del {
    display: none !important;
}
```
As for the Instagram widget please use the plugin Smash Balloon Social Photo Feed
Then follow the instructions in https://kriesi.at/documentation/enfold/instagram/#enfold-instagram-smash-balloon-widget-and-element

Hope this helps.

Best regards,
Nikko
September 9, 2021 at 5:22 am in reply to: Image Comparison Slider #1320189

Nikko
Inactive Moderator

Hi John,

I believe using a Code Block is the best element you can use in Avia Layout Builder.

Best regards,
Nikko

September 9, 2021 at 5:19 am in reply to: Whitespace before and after Tabs Section element #1320187

Nikko
Inactive Moderator

Hi John,

Can you try to edit your Tab Section, then go to Layout > Content height and set it to Auto adjust to content?

Best regards,
Nikko

September 9, 2021 at 5:13 am in reply to: The layout choice has disappeared #1320182

Nikko
Inactive Moderator

Hi MarioAli,

Are you using Enfold 4.8.6.2?
I tried to reproduce this on my end but I’m not getting a similar issue.
Both Classic and Block Editor show the Sidebar on Pages on my end.
Can you give us a temporary admin access? so we can check on it.
A staging site is more preferred, so we can have more freedom in trying to debug it without any risk.

Best regards,
Nikko

September 9, 2021 at 5:07 am in reply to: Avia Layout Builder keeps spinning #1320181

Nikko
Inactive Moderator

Hi starkloff,

Thanks for giving us admin access.
I have checked all the pages but it’s working properly on my end.
Is it just a single page on your end? or all of the pages?
Can you try to clear the browser cache? maybe older js files are being fetched by the browser.

Best regards,
Nikko

September 9, 2021 at 4:57 am in reply to: Random Question #1320178

Nikko
Inactive Moderator

Hi MikeTandySwag,

You’ll most likely need to use a child theme then create a page template then dump all the HTML content on it, then tweak the locations of css and js files.
If it needs dynamic content then you can add the WordPress loop in that template.
Here are some links that could be helpful:
– https://www.cloudways.com/blog/creating-custom-page-template-in-wordpress/
– https://developer.wordpress.org/themes/template-files-section/page-template-files/
I hope you’ll find the information helpful.

Best regards,
Nikko

September 9, 2021 at 4:11 am in reply to: Custom Error 404 Page – non functional #1320172

Nikko
Inactive Moderator

Hi Jas,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

September 9, 2021 at 4:10 am in reply to: Display issue using Custom Post Type UI #1320171

Nikko
Inactive Moderator

Hi jaroljmek,

Can you give us FTP access on it as well? so we can investigate on the issue further.

Best regards,
Nikko

September 9, 2021 at 3:46 am in reply to: Center Mega Menu after decreasing Width #1320163
Nikko
Inactive Moderator
Hi Eleina_Shinn,

I tried to login multiple times however it shows this error:
```
ERROR: User can't find.
```
Best regards,
Nikko
September 7, 2021 at 7:29 pm in reply to: Hope Page open #1320017

Nikko
Inactive Moderator

Hey claudioaddobbatim2r2,

We’re glad that this is solved.
We’ll be closing this thread.
Thanks for using Enfold :)

Best regards,
Nikko

September 7, 2021 at 7:27 pm in reply to: Grid Row Vertical Align #1320016
Nikko
Inactive Moderator
Hi kayleighburrows,

Can you try adding this CSS code in Enfold > General Styling > Quick CSS:
```
@media only screen and (max-width:767px) {
  .home #av-layout-grid-1 .av_three_fifth {
    margin-bottom: 0 !important;
  }

  .home #av-layout-grid-1 .av_three_fifth .avia-builder-el-5 {
    padding-left: 45px;
  }
}
```
Best regards,
Nikko
September 7, 2021 at 7:18 pm in reply to: Grid Row Vertical Align #1320015

Nikko
Inactive Moderator

Hi kayleighburrows,

Thanks for giving us the link to your site.
The content in the Grid Row seems vertically aligned on my end.
Can you give us a screenshot on how it looks on your end?

Best regards,
Nikko

September 7, 2021 at 7:11 pm in reply to: Layersliders in Category Pages #1320010

Nikko
Inactive Moderator

Hi samkamakina,

Thanks, the correct code is [av_layerslider id=”2″] however I do apologize for my incorrect answer and you are correct that he needs the license as Ismael mentioned in this thread: https://kriesi.at/support/topic/layerslide-on-product-category/#post-728829
The dirty code mentioned in the thread doesn’t work anymore unfortunately.

Best regards,
Nikko

September 7, 2021 at 6:14 pm in reply to: Center Mega Menu after decreasing Width #1320004

Nikko
Inactive Moderator

Hi Eleina_Shinn,

What I meant was the link produced by the plugin which should allow access.
Or you can just provide us with temporary admin access.

Best regards,
Nikko

September 7, 2021 at 12:42 pm in reply to: Display issue using Custom Post Type UI #1319963
Nikko
Inactive Moderator
Hi jaroljmek,

Thanks for giving us admin access.
I have added this CSS code in your Quick CSS:
```
.post-type-archive-property #wrap_all .ee-search-form__submit {
    height: 48px;
    cursor: pointer;
}

.post-type-archive-property #wrap_all .elementor-post__thumbnail {
    padding-bottom: 0;
}
```
Please review the page.

Best regards,
Nikko
September 6, 2021 at 7:48 pm in reply to: Center Mega Menu after decreasing Width #1319897

Nikko
Inactive Moderator

Hi Eleina_Shinn,

I apologize for the delayed response.
Can you post the link in private content, so all moderators can see it.

Best regards,
Nikko

September 6, 2021 at 7:47 pm in reply to: Layersliders in Category Pages #1319896

Nikko
Inactive Moderator

Hi samkamakina,

I apologize for the delayed response.
And as for your question, I don’t think the license was the issue why the layerslider is not showing, however, can you give us temporary admin access? so we can check the backend and try to see why it’s not showing as you have mentioned. Just post the credentials in private content.

Best regards,
Nikko

September 3, 2021 at 9:21 am in reply to: Center Mega Menu after decreasing Width #1319618
Nikko
Inactive Moderator
Hi Eleina_Shinn,

I tried to check your site however I did not see the code being fetched.
Do you have a caching plugin? if yes, can you please flush out cache.
If that still doesn’t help, please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
September 3, 2021 at 9:15 am in reply to: Help me, please.Enfold Theme:There has been a critical error on this website. #1319617

Nikko
Inactive Moderator

Hi Alan,

Thanks for giving us both admin and FTP access.
I was able to see that there was an empty slide which caused the issue, I was able to remove it and it’s working properly now :)

Best regards,
Nikko

September 3, 2021 at 8:34 am in reply to: Having two menus at the same time just like Forbes #1319611

Nikko
Inactive Moderator

Hi zoodvideo,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

September 2, 2021 at 12:11 pm in reply to: What's up with the WYSIWYG editor? It changes! #1319484

Nikko
Inactive Moderator

Hi northernpacific,

It would be better if discussions will be in this thread so other moderators can see it as well.
You can post it in private content if you don’t want the content to be exposed to the public.

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 3,931 through 3,960 (of 25,536 total)

← 1 2 3 … 131 132 133 … 850 851 852 →