Hi Medecho,

Thanks for providing the admin access as well.
The footer is fixed, please review your site.
I just updated the header.php of your child theme (the original header.php is renamed to header.bup for reference)

Best regards,
Nikko

Hi Medecho,

Thanks for giving us FTP access, this is now fixed.
As for the admin access, it did not work so we can’t further check the backend but it may not be needed as the error is fixed.
Please review your site.

Best regards,
Nikko

Hi hostworks,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi mariagretel,

Please update your site to the latest version (from 4.8.5 to 4.8.6.3) and the error should be fixed.
Please backup your site before updating.

As for the demo import issue, it’s because PHP ZipArchive Extension is disabled.
You can verify this on LayerSliderWP > Options > System Status (or you can go directly to the link in private content).
Please enable PHP ZipArchive Extension in cPanel or you may need to ask your hosting provider for assistance in enabling this feature.

Best regards,
Nikko

• This reply was modified 4 years, 4 months ago by Nikko.

Hi Rami,

You will need to contact support from Themeforet/Envato for that as we are only one of the vendors of that platform.

Best regards,
Nikko

Hi Chris,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi kikosanchezestudio,

I apologize for the delayed response.
I have checked your site and it’s still the old code.
Please check if the greater than symbol is in the last code I gave is converted to & g t ; without the spaces.
If this is still isn’t working please disable CSS file merging and compression in Enfold > Performance and clear any caches if you have a caching plugin.

Best regards,
Nikko

Hi Tino,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi kikosanchezestudio,

I see, please replace this part of the code I gave:

#top .main_menu a {
    height: 30px !important;
    line-height: 30px !important;
}

With:

#top .main_menu #avia-menu > li > a {
    height: 30px !important;
    line-height: 30px !important;
}

Let us know if this helps.

Best regards,
Nikko

Hi vbonora,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi alard,

Can you try to update the version of your child theme? (the issue is most likely browser caching)
Let us know if it helps.

Best regards,
Nikko

Hey boxnumberone,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi wxx13,

Is that on a Text Block?
If not, can you give us a link to the page mentioned?

Best regards,
Nikko

Hi Eleina_Shinn,

We’re glad that it’s fixed :)
Thanks as well for using Enfold and have a great day!

Best regards,
Nikko

Hi Jason,

We’re glad that you found it’s new location and thanks for sharing the information :)

Best regards,
Nikko