Forum Replies Created

Viewing 30 posts - 3,751 through 3,780 (of 25,536 total)
  • Author
    Posts
  • in reply to: Unable to Import Demo #1326604

    Hi Wendy,

    The reason why it’s not working on your site is that PHP ZipArchive Extension is not enabled.
    You can verify it in LayerSlider WP > Options > System Status (or go to the link in private content)
    You can check this article on how to enable it: https://bobcares.com/blog/enable-php-zip-extension-cpanel/
    Or you can request assistance from your hosting provider.

    Best regards,
    Nikko

    in reply to: Distance between lines smaller #1326602

    Hi schweg33,

    Please try adding this CSS code in Enfold > General Styling > Quick CSS:

    @media only screen and (max-width:767px) {
        #top .av-subnav-menu > li {
            padding: 15px 0 0;
        }
    }

    Best regards,
    Nikko

    Hi stickinc,

    Please try to disable Javascript file merging and compression in Enfold > Performance.
    If you have any plugin that optimizes/minifies/merges js files, please try to disable those settings.
    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Unable to add custom fonts #1326592

    Hi peluso91,

    Thanks for giving us admin access.
    We have added those icon fonts for you.
    The zip file was not in a correct structure, basically, I just extracted the zip file, went inside the extracted folder, and zipped the font folder, and used that one.

    Best regards,
    Nikko

    in reply to: Favicon + Mobile Menu #1326586

    Hi pamk21,

    I’m really glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Problems with Forms #1326576

    Hi Robert,

    We’re glad that you found that option, but that option basically tells the size of the input field in a row whether it’s full-width or one-half, etc.
    I would suggest instead to use full-width instead then just add this CSS (to limit the maximum width of the field to 420px):

    #top div .av-dark-form .input-text, 
    #top div .av-dark-form input[type='text'], 
    #top div .av-dark-form input[type='input'], 
    #top div .av-dark-form input[type='password'], 
    #top div .av-dark-form input[type='email'], 
    #top div .av-dark-form input[type='number'], 
    #top div .av-dark-form input[type='url'], 
    #top div .av-dark-form input[type='tel'], 
    #top div .av-dark-form input[type='search'], 
    #top div .av-dark-form textarea {
        max-width: 420px;
    }

    As for templates, the templates for the entire page does not remove the reset the page and place the template but it just adds it, so it can also be used.
    But what you are looking for is Custom Element Templates, please refer to our documentation: https://kriesi.at/documentation/enfold/custom-element-templates/

    As for the form issue, can you give us temporary admin access? so we can try to check it.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Color Section Background Video Not Working #1326571

    Hi MikeTandySwag,

    I tried the credentials you gave however I’m getting this error:

    ERROR: The username or password you entered is incorrect.

    Please check.

    Best regards,
    Nikko

    in reply to: since last update problem with cookies #1326570

    Hi ValeJJ,

    You are right and I would actually suggest that you try to enable them back one by one and check if the issue persists if one setting is enabled.
    Caching is a really good feature but the problem that comes with it is when changes are not reflecting because the cached version is showing instead.

    Best regards,
    Nikko

    in reply to: BUG » full width slider height #1326569

    Hi achteins,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Favicon + Mobile Menu #1326433

    Hi pamk21,

    We’re glad that we are able to help. :)
    As for your last request, please add this CSS code in Enfold > General Styling > Quick CSS:

    @media only screen and (max-width:1024px) {
        .responsive #top #wrap_all .main_menu {
            top: 0;
            left: auto;
            right: 0;
            display: block;
        }
    
        .responsive #top .av-main-nav .menu-item {
            display: none;
        }
    
        .responsive #top .av-main-nav .menu-item-avia-special {
            display: block;
        }
    }

    Hope it helps.
    Clearing cache might be needed as well.

    Best regards,
    Nikko

    in reply to: Website suspended by host due to Large SQL queries. #1326427

    Hi ice40i,

    Thanks for the FTP access.
    Can you try to go to Enfold > Performance, then enable Show advanced options
    Under Unique timestamp of merged files and WP object cache bug, please select either Fix WP bug, add unique timestamps (if you have recent changes) or Fix WP bug, disable unique timestamps.
    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Color Section Background Video Not Working #1326426

    Hi MikeTandySwag,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Scroll to Top arrow color #1326424

    Hi Fberguno,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Favicon + Mobile Menu #1326423

    Hi pamk21,

    Thanks for mentioning it, I was using Chrome and could see the favicon since I was logged in but after checking it in incognito mode, it was showing the issue.
    I just purged the cache from the SG Optimizer and it seems to show now on my end.
    Checked in Chrome and Edge browsers.

    Best regards,
    Nikko

    in reply to: Make submenu white + when hover bold white #1326422

    Hi Johan,

    Thanks for the screenshots and login credentials.
    I do see a red text color instead of grey, have you changed it?
    As for the request, On hover the text should be bold + preferably 2 px bigger, please try adding this CSS code in Enfold > General Styling Quick CSS (submenu default font size is 12px):

    #top .av-main-nav ul a:hover {
        font-size: 14px;
        font-weight: bold;
    }

    Hope this helps.

    Best regards,
    Nikko

    in reply to: Problems with Forms #1326421

    Hi Chiefi,

    How do I copy a form and use it in a different layout element? I saved it as a template and don’t know how to find the templates and paste them somewhere else.
    If you are using Templates then you can just click on Templates and a dropdown with the names of the templates should appear, just click it and it should add to the content, you’ll just need to drag it to the location where you want to place it.
    You can also use Custom Elements for it.

    How do I keep the contact form from stretching the entire width of the webpage. References made to “edit form element” but all the search results and YouTube videos skip over exactly how this is done or show a solution that worked in the previous version 3-4 years ago.
    Forms usually cover the whole width of the container, you can try to use columns like 1/2 to limit it’s size.
    Or you can add this CSS code in Enfold > General Styling, to limit the maximum width (just change the value):

    #top .avia_ajax_form fieldset {
        max-width: 500px;
    }

    The name of the form is not being used. Instead, the name of the webpage is being used for the name of the form? Also, how do you format the name of the form?
    Form Title seems to show properly as it should, is this the field you are referring?

    Best regards,
    Nikko

    in reply to: socket footer has disappeared after recent update #1326420

    Hi ramiropuig,

    Do you have any modifications on footer.php (and header.php) via a child theme? if yes, please update both footer.php and header.php as those files have been updated in the latest versions.

    Best regards,
    Nikko

    in reply to: BUG » full width slider height #1326419

    Hi achteins,

    Please try to disable CSS file merging and compression and Javascript file merging and compression in Enfold > Performance.

    Best regards,
    Nikko

    in reply to: since last update problem with cookies #1326418

    Hi ValeJJ,

    Please try to disable CSS file merging and compression in Enfold > Performance, then clear any cache if you have a caching plugin.
    If you have some plugin that optimizes or minifies CSS files then please disable it as well.

    Best regards,
    Nikko

    in reply to: Color Section Background Video Not Working #1326414

    Hi MikeTandySwag,

    Can you try adding this CSS code in Enfold > General Styling > Quick CSS:

    #top .mejs-container {
        width: 100% !important;
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Scroll to Top arrow color #1326413

    Hi Fberguno,

    There’s no option to change it however it can be changed via CSS.
    Please add this CSS code in Enfold > General Styling > Quick CSS:

    #scroll-top-link {
        background-color: blue;
        border: 1px solid black;
        color: white;
    }

    Just change the background color, border color, and font color.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Enfold #1326411

    Hey Sarvjeet Galsinh,

    Thanks for contacting us!
    Please make sure that PHP ZipArchive Extension is enabled on your server.
    You can verify this in LayerSlider WP > Options > System Status > PHP ZipArchive Extension.
    Also, please register on our forum here https://kriesi.at/support/register/

    Best regards,
    Nikko

    in reply to: Website suspended by host due to Large SQL queries. #1326410

    Hi ice40i,

    Can you give us temporary admin access and FTP access? so we can check on the issue.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Favicon + Mobile Menu #1326408

    Hi pamk21,

    We’re happy to hear that the mobile issue is fixed.
    As for the favicon, it’s fixed.
    The reason it wasn’t showing was because of the Mixed Error (your site is HTTPS but the logo was using HTTP).

    Best regards,
    Nikko

    in reply to: Need Help Error Files After Update #1326407

    Hi Thomas,

    You’ll need to login first in the cPanel, then go to Databases > phpMyAdmin, select the database that is connected to your site then find the wp_posts table, click on Structure (on the right panel) then edit ID and check AUto Increment.
    If you find the process a bit lengthy or complicated, you can give us cPanel access and post it in private content, once it’s fixed just change the password.

    Best regards,
    Nikko

    in reply to: Accordion loading at top of page #1326405

    Hi christiemade,

    This is what I see in the console. (screenshot in private content)
    Can you give us temporary admin access? so we can try to check the backend.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Fix Contact Form Dropdown #1326404

    Hi navindesigns,

    This is now fixed.
    I have disabled Minify CSS Files from SG Optimizer > Frontend Optimization since the code you added was not reflected on the frontend.
    Try to enable it again after few days, since purging the cache doesn’t seem to fetch the new CSS added.

    Best regards,
    Nikko

    in reply to: Website front-end displays wrong font #1326303

    Hi studiodimedia,

    Your site does not include the stylesheet that references to fonts.googleapis.com, also I noticed when CSS File Merging is enabled, CSS files are not merged.
    Is there a built-in caching on your server? can you try to clear it.
    Also, please try to update Enfold to the latest version, it might help with the issue.
    Please backup your site, before doing any update.

    Best regards,
    Nikko

    in reply to: Fix Contact Form Dropdown #1326297

    Hi navindesigns,

    Please try adding this CSS code in Enfold > General Styling > Quick CSS:

    #top select, #top .avia_ajax_form .select, 
    #top .entry-content-wrapper select {
        background-position: center right !important;
    }

    Best regards,
    Nikko

    Hi Andrew,

    I tried logging in with the credentials you gave however, it doesn’t seem to work, please check.
    The responses when trying to login are in private content.

    Best regards,
    Nikko

Viewing 30 posts - 3,751 through 3,780 (of 25,536 total)