Forum Replies Created
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Hi whtmsting1,
I can’t seem to view it yesterday.
I have now checked it and the behavior seems correct as the dropdown box has the ID of gender.
Can you give us temporary admin access? so we can try to reproduce the same setup on our end.
Just post the credentials in private content.Best regards,
NikkoHi Alan,
I apologize for the delayed response.
I have tried to make changes on your site, I have added the Enfold favicon and it works properly now.
As for link issues, I have tried to create an image with link (link in private content) and it’s also working properly.
Are you referring to the Tea Towels page? can you put in private content where those 4 items should be linked? so we can try to add it.Best regards,
NikkoDecember 9, 2021 at 4:01 am in reply to: Upgrading from Enfold 4.8.2 to 4.8.7.1 – took over my site from a developer #1332045Hi dd107,
We suggest testing it in a staging site first so there’s no risk on your live site when trying out the latest update.
You can use a plugin called WP Staging, here’s a guide that should help: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoDecember 9, 2021 at 3:57 am in reply to: Adding a frame on a caption of an image (caption not visible when hovering) #1332044Hi mistermagoo8691,
Please try adding this CSS code as well:
.avia-image-overlay-wrap .av-image-caption-overlay { opacity: 1 !important; filter: alpha(opacity=100) !important; }Best regards,
NikkoHi whtmsting1,
I have checked your site, however, it shows this instead:
This site can’t be reachedIs your site down at the moment or is there some country restriction?
Best regards,
NikkoHi kylerollins,
We’re glad that Mike could help you :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Veronika,
The reason for that shift is this code (coming from the CSS in private content):
#top.home #av_section_2 .avia-content-slider div .av_one_fourth { margin-left: 2.2%; width: 22%; }Please remove that code and it should be fixed.
Best regards,
NikkoHi sitadi,
Yes that’s correct.
I checked your site and it seems to be showing the facebook widget properly (screenshot link in private content).Best regards,
NikkoHi Charles GUERRIER,
Thanks for giving us admin access.
Can you clear the cache from the caching plugin and disable it?
I noticed that if I’m logged in the video shows properly but it does not show (just the spinning icon) when I’m logged out.Best regards,
NikkoDecember 6, 2021 at 3:23 pm in reply to: Disable/hide meta infos only on post, but still show them on blog post element #1331716Hi Lanzinger,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi bb,
You’re welcome :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi,
I think the issue on that specific page is listed here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly (under this heading, Troubleshoot: Text Block element not loading)
I tried to find out which word is causing the issue however I can’t enable debug mode on your site, I tried to enable this via Appearance > Theme Editor.
Can you try to enable Debug Mode: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode ?Best regards,
NikkoHi calcuttadioceseonline,
Thanks for giving us admin access.
I tried checking the pages of your site that are using Advanced Layout Builder however I didn’t see the issue.
Is this happening randomly or on specific pages only?Best regards,
NikkoHi bb,
Thanks for giving us admin access.
You need to enable PHP ZipArchive Extension on your site.
You can enable this on cPanel or ask your hosting provider for assistance.
You can see if this is enabled or disabled in LayerSlider WP > Options > System Status > PHP ZipArchive Extension (under Server Settings).
Hope this helps.Best regards,
NikkoHi Thomas,
I have added it on functions.php of your child theme.
Please review your site.Best regards,
NikkoHi Antonio,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi aruizhuidobro,
Please try adding this CSS code:
#header_main { border: 0; }Best regards,
NikkoHi Giuseppe,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi aworange,
We’re glad that Rikard could help you :)
Thanks for using Enfold and have a great day!Best regards,
NikkoDecember 1, 2021 at 2:27 am in reply to: Flat Business theme installed, but menu looks different #1331064Hi Buskruit Internet,
Thanks for giving us admin access.
This is now fixed, please review your site.
The reason it’s not working is that the Main Menu was not set.Best regards,
NikkoHi abortolotti,
Thanks for giving us admin access.
This is now fixed, please review your site.
The issue was on the Video (code) placed on the Text Block, I just transferred the content to the Code Block and it worked properly.Best regards,
NikkoHi troupdim,
We’re glad that Rikard could help you :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi calcuttadioceseonline,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi evabo,
I have checked on the issue and it seems the extra padding from the topbar was causing it.
Unsticking the topbar (Enfold > Theme Options > Header > Header Behavior > enable Unstick topbar) or removing the padding from the topbar is the possible work-around that I could see.Best regards,
NikkoHi aruizhuidobro,
Can you give us a screenshot of how it looks on your end? so we can try to compare it since it seems to show on my end.
Best regards,
NikkoHi bagmanden12,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoNovember 30, 2021 at 6:13 am in reply to: Website URL does not land on static homepage (despite changes in settings) #1330925Hi Regina_2019,
When using Enfold, homepage and blog is set in Enfold > Theme Options, in Settings > Reading it should just be set to the default ‘Your Latest Posts’.
I have set it now, please review your site :)Best regards,
NikkoNovember 30, 2021 at 4:48 am in reply to: first slide is showing up with a huge blank space. The other slides are normal #1330914Hey chicuza,
Please try to disable Javascript file merging and compression and CSS file merging and compression in Enfold > Performance? see if this helps.
If it doesn’t help, please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoNovember 30, 2021 at 4:44 am in reply to: Problems with new instalation on 3 different hosings #1330912Hi MidasPL,
We are glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Angèle,
Thanks for giving us admin access.
We have modified the CSS code with this one:@media only screen and (max-width: 1366px) { .flex_cell.avia-full-contain { background-size: auto 70% !important; background-attachment: scroll !important; background-position: 0 50% !important; } } @media only screen and (max-width: 980px) { .flex_cell.avia-full-contain { background-size: auto 60% !important; } }Please review your site.
Best regards,
Nikko -
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