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Not currently, but the hours you currently work on the site is dead time for our clients and us, you would not be interefering with potential business. simply backup any files you change on the FTP of course. i can provide cPanel access on godaddy as well,
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I gave you access to FTP, you are free to try and edit .htaccess to see if it makes a difference. I don’t believe it did, but it has been some time.The Godaddy Representative, Mr. Melvin, was adamant that the server should have zero problems handling the load from the media library requests from wordpress and that it was a theme problem. Of course, that is speculation as he does not know everything about your code.
Thank you for your continued investigation.
If you know that we can migrate everything to another host you can reccomend, please advise.
The site is on shared hosting with dedicated resources according to godaddy. They said it is impossible for the 4G allocation to work. It was set. I just set to suggested max of 512M in the .user.ini, but where is your query monitor getting the 256M limit? Where is that limit being imposed ??? Problem still persists after my change. Upgrade to woocommerce 3.8 and WordPress 5.3 will not fix the issue I am guessing? So I will not make the issue worse until you can find the solution to the issue. Of course you have permission to do any needed steps to test, simply turn maintenance mode on if you need to take the site down, management is OK with this.
Sorry for the EXTREMELY long delay but this got put on hold because of client relations on the repair not being done in a timely manner. We have gotten back on track and still need this repaired, as i see there are no enfold updates lately or wordpress/woocommerce so it may be specific to my godaddy server. Thank you for your help.
Debugging is turned back on, the FTP account provided above still is operational.
I have added this new wordpress account for you: (see private data)I have downgraded to WordPress 5.1.2 and the Avia Builder works even with all plugins on and off. but then about 15 minutes later its broken again without doing anything. I didn’t even get to update a page, i was re-arranging it and by the time i went to add an image, it was broken again.
Turning OFF WooCommerce resolves the issue. However I NEED WooCommerce…?
I downgraded to 3.7.0 WC from 3.7.1 and still same issue. I cannot roll back further as my database is 3.7.0 and probably not compatible with lower version to try.Please let me know if there is some code i can add to fix the Enfold <-> Woocommerce 3.7.x issue until a new release with fixes can be done.
GoDaddy cannot help on this and there is no mod_sec, they increased memory to 4GB from 1GB and still same problem. They don’t know what to do.I have all plugins disabled and still the issue persists.
I thought maybe the size of the media library may be an issue? i Have 93GB of Media on the server out of 130GB available disk space. Again, this issue did not start until recently though. Probably newer version of WordPress is the issue?
Hello, thank you Ismael.
I had already talked to GoDaddy about the Mod Security. They say there is absolutely no mod security on my web server. Is there anything else they can look into? I will post back with an update about what they say about server fault.
many builder elements dont work. like image. see screenshot example. i have not added any manual html to any pages.
I was originally at 7.0 when this problem began. I updated to 7.3 hoping for resolution. Did not work.
I downgraded to 7.2 like you suggested, still doesn’t work.
going in to network due to the 500 error and inspecting the error, all we get back is “The site is experiencing technical difficulties” lol.
It looks like i will need to wait for your assistance, thank you in advance.
Get this error in console when attempting to edit a object in the builder:
https://…./wp-admin/admin-ajax.php?_fs_blog_admin=true 500To follow up on this, i called my hosting provider Godaddy and they do not have Mod Security on the server at all.
They could not find any errors that jumped out at them to resolve the problem. They offered paid support for them to figure it out, but i think it is a theme issue so i need to wait for you to respond.Thank you victoria, but that is not an option. There will be many products without images over time and i’d hate for them to have to manually put the image in for products that don’t stream in with an image from their vendor feed.
I hope you can help on this, it is strange that the fallback was working in the sliders a few weeks ago but not anymore. I’m supposing they are set somewhere in a file that is not taking the new configuration.. no idea. I am a novice.
The only changes were upgrading the godaddy server so the IP changed but that hasn’t affected anything else, and also we had to re-upload the entire media library, however we are setting a new fallback image and it is still not working. I am guessing it is hardcode somewhere looking for the old image that doesn’t exist.
Thanks Victoria, yes but with this link set as the fallback image, the image is still showing as broken on the sliders and galleries. It only correctly displays on the Single Product page…
The code does not “work”, it is more of an “oh shit!” band-aid patch. The main product image is using a stretched 120×120 Image, so it is basically pulling a gallery size thumbnail and stretching it into the main product image size. (450×999 default) so it looks abysmal.
NSFW Warning unless Sex Toys do not bother you, no pornography is displayed:
