Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thank you for sharing your solution, shall we close this then?

Best regards,
Mike

Hey giuseppenacci,
Please go to Enfold Theme Options > Theme Options > Lightbox Modal Window

and ensure the box is checked.

Best regards,
Mike

Hi,
Here are some Tips on speeding up site performance Once you have your site finished and live you can try these tips. But while you are still making changes using a cache plugin kind of works against the development. But at that time we will be happy to assist.

Best regards,
Mike

Hi,
Thank you for the feedback, If I understand correctly then, the only difference was the sidebar. I just created a new post as you suggested and it looks exactly like yours. Please see the link in the Private Content area.
I did a little more research and found your default setting at Enfold Theme Options > Sidebar Settings > Sidebar on Single Post Entries was a “right sidebar” since you don’t like that I changed it for you.
Please login with the user and password you gave us and try a new post.
I’m happy to address your other issues, but I’m hoping to get this aspect resolved as a solution.

Best regards,
Mike

Hey Steven Kahn,
Sorry we don’t create sites, we create the WordPress theme that is used to create sites. I understand that Yami Swana from Sales Engine used our theme to create a site for you, if they are not available, perhaps these freelancers can assist.
If you would like to do it yourself, we would be happy to help answer your questions. Please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Mike

Hey sunwuye,
Try this code in the General Styling > Quick CSS field:

#top #header_main > .container, #top #header_main > .container .main_menu .av-main-nav > li > a {
    height: 80px!important; 
    line-height: 80px!important; 
}

Best regards,
Mike

Hey vdarend,
There were non-braking spaces in between some of the words, I removed them and it now looks good. Please clear your browser cache and check.

Best regards,
Mike

Hi,
I’m not really sure, perhaps your host was blocking the IP address of the demos in their firewall, but this is just a guess. Glad your site is up now, shall we close this then?

Best regards,
Mike

Hi,
I tried your page on my localhost with an updated Enfold and WordPress, and the page loaded correctly, please see screenshot in Private Content area.
I know you tried with the disabled plugins, but I see you have 2 drop-in plugins that can’t be disabled and a old WordPress.
These are the only differences that I see other than your child theme css, but I don’t see any css in there causing this.
Please try updating WordPress, manually updating your theme files via FTP (https://vimeo.com/67209750
Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold) should any files have been corrupted, and looking into the drop-in plugins.

Best regards,
Mike

Hi,
If I understand correctly, the screenshot shows what the page looks like now and what it looked like before, but not the changes you had tried to make? So you can get back to what it was like before you tried to make any changes?
So far this has only happened on the one page that you tried editing, right?
I went to your site and don’t see any errors in the console, but notice that you are using WordPress v4.8.2
I would recommend making a manual backup of your database, just in case. Please see here: How To Make a WordPress Database Backup Manually
Then I would recommend making a backup using a plugin such as UpdraftPlus, (How to Backup & Restore Your WordPress Site with UpdraftPlus)
Then I would try updating WordPress itself.
This will not restore your lost content, and I’m not sure that this was the cause, as it could have been a server error. But this will help rule out that this will happen again.
After you have backups and updated, if you can reproduce this error again, we would like to try to reproduce it ourselves and debug it.

Best regards,
Mike

Hey purejewels,
Please provide staging basic authentication login info so we can view the site.

Best regards,
Mike

Hey Brian,
Please try clearing your cache plugin and minify plugin if different, and deactivate. Then clear your browser cache and see if that helped. Should it not help please keep them deactivated, and try deactivating your other plugins and check.

Best regards,
Mike

Hey Mireya,
Please post us your login credentials (in the “private data” field), and link to the page in question, so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Mike

Hi,
You can put text on your slides, see this setting when you edit your slider:

Right now you have the space below your slider because that is were your text is, if you don’t like the way the above setting works try using the layerslider instead.
There is one option you can do to remove the space for that page, which is to prevent scrolling of the page with this css:

html.html_entry_id_11 {
width: 100%;
height: 100%;
clip: auto;
position: absolute;
overflow: hidden;
}

it is designed to only work on that one page.

Best regards,
Mike