Forum Replies Created
-
AuthorPosts
-
Hey bkelsey23,
Please check that your File and Folder Permissions are correct and will allow WordPress to create new file & folders.Best regards,
MikeHi,
I believe you are talking about this element:#top.home .avia-builder-el-30 {display:none!important;}Try this code in the General Styling > Quick CSS field
Best regards,
MikeFebruary 2, 2018 at 5:30 am in reply to: Page editor not working (empty white box) after update #906614Hey brian7454,
The Enfold Shortcode Parser is a new feature to help validate the shortcode and should prevent any html generation errors like unclosed tags.
This is hidden by default until the debugger is activated. When the debugger is activated shortcode will show in the default editor, due to the Enfold Shortcode Parser.
As for your white screen it seems your php settings were very low, such as max time, but I couldn’t login a second times to get the details.
Was the login auto expiring?Best regards,
MikeHey samforan,
Please describe what changes are needed to create the error. I made a few changes to the bottom color section with no error.Best regards,
MikeFebruary 2, 2018 at 4:46 am in reply to: Bottom of homepage dissapears after changing background image #906600Hey Eneas,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
MikeHi,
Guenni007 has a very good point, but if the article doesn’t help, please post your url so we can take a closer look.Best regards,
MikeHey hylandgraphics,
Try this code in the General Styling > Quick CSS field:.custom-hotspot .av-image-hotspot-pulse { background: transparent!important; }Best regards,
MikeFebruary 2, 2018 at 4:05 am in reply to: How to get rid of space below a scrolling image at the top of a page. #906587Hey FFAlan,
Try this code in the General Styling > Quick CSS field:#top.home #after_section_1 .template-page.content.av-content-full { padding-top: 0 !important; }Please clear your browser cache and check.
Best regards,
MikeHi,
While my screenshot was from Chrome, I investigated further and reloaded your page many times, and found that sometimes the error happened. To correct I cleared your cache and disabled “Autoptimize” and disabled the “Move scripts to the footer” & “Defer parsing of javascript files” in your Speed Booster plugin. Which has solved the issue, which I tested by reloading your page 10 times in Chrome with no issue.
Please clear your browser cache by doing a “Hard Reload” a few times, and check.

Best regards,
MikeFebruary 2, 2018 at 2:05 am in reply to: Layerslider shortcode displayed instead of beeing displayed #906562Hi,
Sorry the login seems to be not working, please check.
Please see screenshot in Private Content area.Best regards,
MikeHi,
Another approach would be to have a duplicate section of the “WordPress CMS” text and image under the current one, and use the custom classes to hide one on mobile and the other on desktop. In the duplicate section reverse the image and text and use custom css like this to show one or the other on the correct device.@media only screen and (max-width: 767px) { .wp-text,.wp-picture {display: none !important;} } @media only screen and (min-width: 768px) { .wp-text-2,.wp-picture-2 {display: none !important;} }This is where “wp-text-2 & wp-picture-2” are your new classes for the mobile view, and “wp-text & wp-picture” are your current classes for the desktop view. Also do not put a HR between the two.
Best regards,
MikeHi,
It looks like you adjusted “#custom_html-2.widget_text” & “#custom_html-3.widget_text” to
“top: 30px !important;”
please try “top: 55px !important;” insteadBest regards,
MikeHi,
Glad we could help, we will close this now. Thanks for using Enfold.
Best regards,
MikeHi,
Froh, dass wir helfen konnten, schließen wir das jetzt. Danke für die Benutzung von Enfold.(Glad we were able to help, we will close this now. Thank you for using Enfold. )
Best regards,
MikeHi,
Thank you for that. I have changed your custom css so that it works different on the homepage masonry and the portfolio page masonry, this is what your code now looks like:@media only screen and (min-width: 766px) and (max-width: 1023px) { #top.home .av-masonry-entry .av-masonry-entry-title { font-size: 9px!important; } } @media only screen and (min-width: 766px) and (max-width: 1130px) { #top.portfolio-template-default .av-masonry-entry .av-masonry-entry-title { font-size: 9px!important; } }Please clear your browser cache and check.
Best regards,
MikeFebruary 1, 2018 at 2:36 pm in reply to: What happens if I change from Small Business Flat Demo to some other demo? #906297Hi,
Glad to help, please open a new thread if we can be of more assistance. Thank you for using Enfold.Best regards,
MikeHi,
Perhaps this will help, I created two header widget areas by adding this code to the end of my child theme functions.php file in Appearance > Editor:add_action( 'ava_main_header', 'enfold_customization_header_widget_area' ); function enfold_customization_header_widget_area() { dynamic_sidebar( 'header' ); dynamic_sidebar( 'header2' ); }then in widgets I created the tow widgets, header & header2, I believe you tried this earlier. In the widgets I added the custom html elements.

These have the ID custom_html-2 & custom_html-3, your maybe different.
Then I added this code in the General Styling > Quick CSS field:@media only screen and (min-width: 768px) { #custom_html-2.widget_text { display: inline-block; left: 20%; padding: 0; top: 50px !important; } #custom_html-3.widget_text { display: inline-block; right: -70%; padding: 0; top: 50px !important; } .av_minimal_header #header_main .container { height: 50px!important; line-height: 50px!important; } } @media only screen and (max-width: 767px) { #custom_html-2.widget_text,#custom_html-3.widget_text { display: none !important;} }Best regards,
MikeFebruary 1, 2018 at 12:05 pm in reply to: Enfold – Advanced LayerSlider only showing controls with php 7.2 #906241Hi,
Thanks for that, we will wait while the team attempts to reproduce the issue.Best regards,
MikeFebruary 1, 2018 at 12:01 pm in reply to: Layerslider shortcode displayed instead of beeing displayed #906239Hi,
I see the one on the home page works, yet on many other pages it doesn’t. Have you tried disabling your plugins? Do you have any third party shortcodes on the other pages that is not on the homepage?
Is your webhost using php v7?If these don’t help, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.
Can we disable plugins for testing?Best regards,
MikeHey Monique,
Try adding this code to the end of your child theme functions.php file in Appearance > Editor:function add_custom_code(){ ?> <script> window.CMS = true; </script> <?php } add_action('wp_head', 'add_custom_code');Best regards,
MikeFebruary 1, 2018 at 4:09 am in reply to: Enfold – Advanced LayerSlider only showing controls with php 7.2 #905978Hey joostdam,
I have not seen this, nor did I find it on the LayerSlider support site, I will ask the rest of the team to try to test and reproduce. Thank you.Best regards,
MikeHey ggagnon,
Try this code in the General Styling > Quick CSS field:@media only screen and (min-width: 989px) { .avia-animated-number.avia-builder-el-13 .heading.avia-animated-number-title { left: -11% !important; } }adjust to suit.
Best regards,
MikeHey niallbyrne,
Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.Best regards,
MikeHi,
Try this code in the General Styling > Quick CSS field:@media only screen and (min-width: 767px) { p.form_element.form_element_third { margin-left: 33% !important; } }Best regards,
MikeFebruary 1, 2018 at 3:12 am in reply to: Layerslider shortcode displayed instead of beeing displayed #905959Hi,
I see one in the footer, please see screenshot in the Private Content area.
Were is the second one to show?Best regards,
MikeHi,
Here is the All-in-One WP Migration files for the 2017 Demo in the Private Content area.
They are in a zip file that you will need to extract, one is the import, the other is the login info for after the import. Note that you will lose your current settings and content. Install this plugin: all-in-one-wp-migration
Read this All-in-One WP Migration tutorialBest regards,
Mike -
AuthorPosts



