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  • #898916

    Hello Kriesi Team,
    Thank you for your strong support team and replies to help our websites.

    The Fullwidth Easy Slider not working,
    Where it once was is now just a blank space instead when clicking “edit element”
    I have updated the theme, deleted the Slider and re-installed it however there is still just a blank space.
    I have also deleted the cache and refresh but to no avail, kindly please advice.

    Please check there should be a slider at the top of this page.


    Hey alsonjonsolutions,

    Please, can you check the credentials? I tried to access it, but they are wrong.

    Best regards,
    John Torvik


    alright have updated John Torvik thank you :)


    You are getting this error:

    Failed to load resource: the server responded with a status of 404 (Not Found) /wp-admin/admin-ajax.php

    Please include ftp access in the Private Content area.

    Best regards,


    hello Mike , have updated the ftp access in the private content area, thanks


    Sorry, I was not able to login as the user name is not listed and the wp user name didn’t work. The goal was to check the File and Folder Permissions
    Typically when /wp-admin/admin-ajax.php is getting a 404 it is due to permissions or a webhost firewall, please check with your host if they have one in place. Also check that your are use PHP version 7.

    Best regards,


    Hello Fellow moderators Mike, John i have updated the login information with the user id sorry for missing that out , updated to PHP version 7 and checked permission to grant read / write to all however i am still facing the same issue for the banner could you please advice :(


    Good to hear you upgraded to php v7, but you are still getting a 404 on /wp-admin/admin-ajax.php please check with webhost for any error messages in the error log.

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)
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