Forum Replies Created
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Hey voldor,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
MikeHey kathrynmichaud,
I have not seen any issues with Enfold & woocommerce, I have updated my localhost to the newest Enfold, woocommerce, & WordPress with no issues.
I see you are using PHP Version: 5.6.32
I suggest make a backup, ask your host to update your PHP to version 7.0 (not v7.2), then update WordPress to v4.9.4, then try to update woocommerce.Best regards,
MikeHey goingthewholehogg,
I believe that the name and email address fields only show for users that are not logged in. I tested this on my localhost and this is the case, but as your site can only be seen if you are logged in, we can’t check. I believe once you go live you will find this to be true.Best regards,
MikeHi,
I changed your code to:a.sbi_photo .sw-pinit-button { display:none !important; }
which seems to be working, Please clear your browser cache and check.
Best regards,
MikeHey Thomas,
This is one of the many demos that is available with Enfold, please go to Enfold Theme Options > Demo Import and choose from the list. If you want to see how the demos will look, please see: https://kriesi.at/themes/enfold-overview/Best regards,
MikeFebruary 7, 2018 at 11:39 am in reply to: Remove breadcrumbs on tablet and mobile size screens #909029Hi,
W3 Total Cache can be persistent, you will want to disable the minify first by unchecking the box, then click “empty all caches” then disable the plugin from the plugin page. Please see this article: How to Clear Your Cache in WordPress Then clear your browser cache and check your site.Best regards,
MikeFebruary 7, 2018 at 6:53 am in reply to: custom css class for menu-items – does not work for only one item #908924Hey Snowman,
Thank you for contacting us, Yes, your licence is for life, but the tech support is for 6 months. You can upgrade to one year of tech support for only a little more, and you can always add more support in the future.Best regards,
MikeFebruary 7, 2018 at 6:37 am in reply to: Hamburger menu always the only menu, and always visible #908917Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.Best regards,
MikeHey bobjonesdesigns,
I changed the section number to match your site, so it should work as your other site..home #av_section_1 .av_one_third { width: 33% !important; margin-left: 0 !important; }
Please let us know if this is what you had in mind.
Best regards,
MikeHey candeos,
It looks like the image has a box shadow effect on it, see the screenshot in Private Content area of your blog page with this css applied:.post-entry .slide-image { box-shadow: 4px 4px 18px 0px rgba(50, 52, 50, 0.75); }
Is this what you had in mind?
Best regards,
MikeFebruary 7, 2018 at 6:16 am in reply to: Urgent – Menu/Logo Broken After Theme Update to v 4.2.2 #908906Hey Rajeev,
It looks like you currently are using Enfold Version: 4.0.5 with WordPress version: 4.9.3
Do you have a staging site with the Enfold 4.2.2 installed so we can take a closer look?Best regards,
MikeFebruary 7, 2018 at 6:02 am in reply to: Hamburger menu always the only menu, and always visible #908904Hey mterrian,
Try this code in the General Styling > Quick CSS field:@media only screen and (max-width: 2000px) { .av-burger-menu-main { display: block!important; } #top .av_mobile_menu_tablet .av-main-nav .menu-item { display: none!important; }}
Best regards,
MikeHi,
Sorry I didn’t realize that you were going to have 48 pages. That posses a challenge.
I’m not really sure what would work for you in this case, other than using a sidebar on all of your pages and listing all of your phone numbers with a heading “We are a local call from anywhere in the state”
I wish I was more help.Best regards,
MikeFebruary 7, 2018 at 5:09 am in reply to: textballoon when clicked on image stays when in lightbox #908892Hi,
I checked your site in Chrome, Firefox, & Edge and for me the Instagram Feed images are just like the image I posted, and not like yours. This must be local to your browser, Please clear your browser cache and check. Also try clearing your history,
perhaps this will help: https://kb.iu.edu/d/ahicBest regards,
MikeFebruary 7, 2018 at 4:48 am in reply to: Target all images except from one with a custom CSS #908890Hi,
When I look at your site, it seems that the first image, of the house, already has the box shadow, Please see screenshot in Private Content area. I also see the box shadow on other images on other pages, this is what you wanted right? Please clear your browser cache and check.Best regards,
MikeHi,
I added this to your css to correct:@media only screen and (max-width: 754px) { .weather { right: 115px!important; } }
Please clear your browser cache and check.
You can use either, but I suggest keeping all of your css together so it will be easier to manage. I recommend using the General Styling > Quick CSS fieldBest regards,
MikeHi,
@samdive, your site is now up again. I believe you had this issue because WordPress was trying to update, you have this warning at the top of your admin screen:An automated WordPress update has failed to complete – please attempt the update again now.
I see you are using PHP Version: 5.6.32 please ask your webhost to help you update to PHP v7, while they are helping you, also ask for PHP Post Max Size: 20M & PHP Max Upload Size: 50M & to enable PHP ZipArchive Extension.
Then try updating WordPress again.Best regards,
MikeFebruary 7, 2018 at 3:58 am in reply to: Remove breadcrumbs on tablet and mobile size screens #908886Hi,
From what I can see you have a site cache and/or minify plugin, because your css has this path:
/wp-content/cache/minify/1ddba.css
Please check your cache plugin for the option to clear or purge it, and then please disable it.
Caching plugins are great once your site is built and done, but it makes it hard to change your css while you are developing it.
I believe once you do this and also clear your browser cache you will see your css changes.If you still have issues, please include your admin login in the Private Content area so we can take a closer look.
Best regards,
MikeHi,
Please try this instead,.av-hotspot-container .av-image-hotspot_inner,.av-image-hotspot-pulse { background: transparent!important; }
Best regards,
MikeHi,
I’m not sure what happened with your widgets in the footer, but I was able to recreate them for you.
By the way I notice that your PHP Version is 5.4.16, you should try to update it before you update WordPress as v7 is recommended.Best regards,
MikeHi,
Glad we could help, we will close this now. Thanks for using Enfold.Best regards,
MikeHi,
Glad we could help, we will close this now. Thanks for using Enfold.Best regards,
MikeHi,
To add a screenshot, please try using https://postimages.org/ and pasting the image URL in your post.Best regards,
MikeHey Robin,
Might I suggest another approach, try using a function to track your comment clicks.
Try adding this to your function.php:function track_comment(){ ?> <script> $('.form-submit .submit[type="submit"]').on('click', function() { ga('send', 'event', 'button', 'click', 'comment'); }); </script> <?php } add_action('wp_footer', 'track_comment');
Please note that tracking can sometimes take a little while to show up at Google Analytics.
Best regards,
MikeHi,
Please try clearing your cache and check again. I don’t see the pin-it button, Please see screenshot in Private Content area.Best regards,
Mike -
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