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Hi,
Glad to hear, thanks for your patience.
Is there anything else we can assist with on this issue, or shall we close this then?Best regards,
MikeHi,
I was able to install the demo for you, be sure to check all of the WordPress settings as some might be different now.
See Private Content area for new login details.
Is there anything else we can assist with on this issue, or shall we close this then?Best regards,
MikeHi,
To change the language please check the WordPress Dashboard > Settings > General > Language of the website
I try to change it for you, and think I picked the right one “Deutsch” but please check all setting, sorry.
I’m not sure that you would want to import the theme settings, before it looked like the default theme, and the demo imported the “Shop” settings and colors?To solve I had to change the “table prefix” in your wp-config.php to match the database.
I have had many people tell me the same about Strato Support, and for some reason Strato seems to be the only host that has this issue.Best regards,
MikeHi,
Good news!
I figured out what went wrong, it was such a simple thing!
Your new user name & password is in the Private Content area.
Please check :)Best regards,
MikeHi,
Your site looks like it is working now, please try clearing your browser cache and checking againBest regards,
MikeHi,
It seems to me that this is a ongoing issue with that host. Have you thought about testing on a differnt webhost?Best regards,
MikeHi,
Well this is very strange, I have uploaded the files and database but it is still not working. I really don’t know why as I’ve done this a few times with no issue.During the normal demo import you get this error: “Failed to load resource: the server responded with a status of 500 (Internal Server Error)”
I guess you will have to ask Strato why you have a internal server error.Sorry I wish I had better news.
Best regards,
MikeHey ne6472,
The link is a social icon for “500” To remove please go to Enfold Theme Options > Social Profiles > Your social profiles and remove it from there.
Or if you wish, Try this code in the General Styling > Quick CSS field:li.social_bookmarks_five_100_px {display:none !important;}Best regards,
MikeHi,
Glad we were able to help, Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHi,
Please try going to Enfold Theme Options > Advanced Styling and choose “Small bar above Main Menu” as the element to edit, and click the “edit element” button. Then make your color choices.Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHey Slava,
You are getting the error: Uncaught Error: reCAPTCHA placeholder element must be empty
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
MikeHey kletterfreak,
Versuchen Sie, der Fußzeile neue Widgets hinzuzufügen, damit die Platzhalter-Widgets nicht mehr angezeigt werden.Please try adding new widgets to the footer and the placeholder widgets will disappear.
Best regards,
MikeHi,
You import the database like in the video, and I will upload the files via FTP.
If you want me to import the database, I will but I will need your Strato login to get to PHPmyAdmin.
I also need your wordpress login.Best regards,
MikeHi,
Glad to hear, we will leave this open to hear back from you. Thank you for using Enfold.Best regards,
MikeHi,
Oh I forgot here is a video on how to import the database,
Here is a video on how it worksBest regards,
MikeHi,
I understand, I have worked on a few Strato installs now, and for some reason the demos need to be manually. In each case Strato has not been helpful in tracking down the reason.
What I suggest is that I upload the files needed for the manual install via FTP, and give you the database that you will need to import via PHPmyAdmin. How does that sound?
I was able to login FTP with the new user and password, but not wordpress?
Please check the url in Private Content area to make sure I’m going to the right place.Best regards,
MikeHi,
I see your PHP Version: 5.3.10, this PHP version has been known to cause many errors since the new wordpress recommendation is version 7.
Please ask your webhost to update your PHP.Best regards,
MikeHi,
I see that your PHP settings seem fine, but your site is Waiting (TTFB) 359ms for the server to respond with admin-ajax.php
Please check with your webhost if they see a reason for the long wait to respond.Best regards,
MikeHi,
@loxoma I attached the link in the Private Content area of this thread: post-917480Best regards,
MikeHi,
Glad Victoria was able to help, we will close this now. Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHi,
Glad to hear it is solved, we are looking into this situation.
We will close this now. Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHey Verdaccio,
I believe what you are looking for can best be addressed with a plugin such as Page scroll to id It has adjustable scrolling animation duration and easing over 30 types across different browsers. It has also been reported to work well with Enfold.Best regards,
MikeHey dalen550,
Try this code in the General Styling > Quick CSS field:.av-special-heading-tag {font-weight:bolder !important;}This code is very general and will change all of them, we can target only one page or section if you like but we will need to see the page first.
Best regards,
MikeHi,
Please do, I have been testing this situation and this method has been solving.Best regards,
Mike
