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Hey Liz,
Your zendesk config is giving aFailed to load resource: the server responded with a status of 404 (Not Found)
https://Your-Site.zendesk.com/embeddable/config
You also have a few Mixed Content errors, for your logo images, favicon, & layerslider. Please try fixing this first.
Your onesignal api is giving aFailed to load resource: the server responded with a status of 400
Please review your errors in the developer console (F12 for Chrome) or choose from the right click options in other browsers.
Best regards,
MikeHey goldengate415,
I wanted to recreate your issue with the self-hosted video, so I downloaded your video and added it as the background of a color section. Is this how you have it?
On your site I see the screen is black, but I don’t see the progress bar at the top, does it flash quickly?
With this setup on my localhost the video plays in v4.2.4, perhaps my setup is wrong.Best regards,
MikeHey WP Turned,
Very strange indeed, would you mind sharing a “All in One Migration” copy of your site so wee can try to recreate your issue on a localhost via dropbox?Best regards,
MikeHi,
That is great news! Glad we were able to help, we will close this now. Thank you for using Enfold.Best regards,
MikeHi,
Sorry I don’t mean to make extra work for you, what I was asking for is your Strato account login to import the database, typically it is for the link like in the Private Content area. This is not the wordpress login that I was able to use, Nor the FTP access that I was able to use.
I have manually uploaded the images and css, but to finish I need to import the database via PHPMyAdmin this is why I need your Strato login, if you want to do the last step the file is in the Private Content area.Best regards,
MikeHey Screener_muc,
Your site looks like your are using a minify plugin which may be a part of your cache plugin, please try clearing your site cache and disabling the cache & minify plugins.Best regards,
MikeHey anddosssantos,
I believe you are referring to this WordPress option

Your error looks like you need to increase PHP memory please see this article: Fix: WordPress Memory Exhausted Error
Best regards,
MikeHey fionayoung,
To have different column background colors like this

click the edit icon for the column

then go to the color tab and choose a Custom Background Color for each column

We have some good Video Tutorials to help learn the different elements that you may find helpful, please see the Contributed Video Tutorials near the bottom of the page.Best regards,
MikeHi,
Strato often has issues importing the demos, I believe the issue is with their security settings blocking the IP that the demos come from. Please contact them to have them disable these setting.
Otherwise we would need the login to your Strato account to manually install the demo.Best regards,
MikeHi,
I was able to login to your site, and see your setting look good so we could try to import a demo, but I’m unsure which demo you would like to install?
Also which webhost are you using?Best regards,
MikeHi,
Thanks for that, I don’t see any settings or code that would cause this issue. Yet in my investigation I tried to Enable Avia Layout Builder Debug and I found that adding the code to your child theme functions.php via FTP didn’t show it in your functions.php file in Appearance > Editor, nor did it enable the debugger.
Do you know if your webhost has a hard cache, or if your are using a CDN such as cloudflare?Best regards,
MikeFebruary 21, 2018 at 3:36 am in reply to: Target all images except from one with a custom CSS #915161Hi,
That is great news! Unless there is anything else we can assist with, shall we close this then?Best regards,
MikeHi,
I would still recommend making a backup first, also testing on a localhost should not take you very long but save you from dealing with issues on your live server.
Yet if you wish to not test on a localhost, your backup could restore your site easily should you find errors.Best regards,
MikeHi,
I added this code in the General Styling > Quick CSS field:#top #wrap_all .av-social-link-houzz:hover a{ color:#fff; background-color: #9fae37; }It seems to be working now please check.
Best regards,
MikeFebruary 21, 2018 at 2:25 am in reply to: Top Menu not clickable of Mobile Menu -> newest theme update and child theme #915142Hi,
If I understand you correctly, if the browser is installed as English the page shows correctly, if it is installed as German it shows as your screenshot? Is this chrome?
If this is the case, it’s a language issue in the browser, but we can use this info to try to find a solution for the future.Best regards,
MikeHi,
Ok, I tried to login to try to fix your issue, but I was not able to login, please check in info in the Private Content area and advise.Best regards,
MikeHi,
Good that rules one possible error out, let us know what you find out from the host.Best regards,
MikeFebruary 20, 2018 at 2:45 pm in reply to: RTL issue with contents and spaces between letter in main menu #914844Hi,
To have the menu slide in from the left to right please try this css.html_av-overlay-side .av-burger-overlay-scroll { right: auto; left: 0; } .html_av-overlay-side .av-burger-overlay-scroll { -webkit-transform: translateX(-350px); transform: translateX(-350px); }to move the burger menu to the left for mobile try this css:
@media only screen and (max-width: 426px) { .rtl .avia-menu.av-main-nav-wrap { right: 300px!important; }}Since your site is a localhost and we can’t see it to test, I’m trying to test these codes on my localhost before posting them and wanted to know if this is the correct language:

Also perhaps you can add your custom rtl code to a dropbox file so I can avoid any conflicts.Best regards,
MikeHi,
Unfortunately there is not, it is just how justify is meant to work.Best regards,
MikeHi,
Thank you for the new link, there was something wrong with the other links as I was seeing a “page not found” Please see screenshot in Private Content area. Anyways, now I see your page.
Please try replacing your code with this:#top.page-id-9016 .header_color.av_header_transparency .avia_mega_div, #top.page-id-9016 .header_color.av_header_transparency .av-main-nav ul, #top.page-id-9016 .header_color.av_header_transparency .av-main-nav ul a { background: rgba(30, 69, 74, 0.3) !important; }If this doesn’t work please disable the current code so we can test new code. Thanks for your patience.
Best regards,
MikeHi,
Yes, justify does this to horizontal spacing, although some people like this effect, it is very popular with newspapers and magazines. Unless there is anything else we can assist with, shall we close this then?Best regards,
MikeHey mcraig77,
There are a few different issues that can cause this, first are you using a gmail or yahoo email address to test with to send to a gmail or yahoo address? In this case it will be dropped and not even reach the spam folder.
Second does your webhost have spam assassin or other spam protection installed? In this case they may require a static sender address and a “reply to” mail header. You will need to ask them if this is true and what they require. Which this code to the end of your functions.php file in Appearance > Editor should solve:add_filter( 'avf_form_from', 'enfold_customization_contact_form_etc', 10, 3 ); function enfold_customization_contact_form_etc( $from, $p1, $p2 ) { global $enfold_custom_from_header; $enfold_custom_from_header = $from; } add_filter( 'avf_form_mail_header', 'enfold_customization_contact_form_etc2', 10, 3 ); function enfold_customization_contact_form_etc2( $header, $p1, $p2 ) { global $enfold_custom_from_header; $header .= 'Reply-To: ' . $enfold_custom_from_header . '\r\n'; return $header; }Third, are you using SMTP for your WordPress mail? In this case the “From” value in SMTP is authenticated and only an authorized address is permitted to send through that SMTP gateway. If so this code to the end of your functions.php file should solve:
add_filter('avf_form_from', 'avf_form_from_mod', 10, 3); function avf_form_from_mod($from, $new_post, $form_params) { $from = " (Email address hidden if logged out) "; return $from; }Please adjust the address in the code.
I recommend checking the first step first, that is testing without gmail or yahoo addresses. Then ask your webhost if they are using spam protection that you need to know about. Then try using the WP Mail Logging plugin to see if your site is sending the emails and if there are any errors. Also check out this info: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
With this info you will know which of the above functions may help, please don’t use both at the same time.
If none of this helps, let us know what you learned from your webhost and have the plugin installed & please include a admin login in the private content area so we can take a closer look.Best regards,
MikeHey colinmcgrath,
Please include the url to the page in question so we can take a closer look.Best regards,
MikeHey Tomas,
When you changed the password in PHPMyAdmin did you type the password in or encode it first?
Try the password in the Private Content area, the second line is the encoded password that you put in the database.
If this doesn’t help, please include your cPanel login so we can take a look.Best regards,
MikeHey fulanoinc,
They are stored in the database, and typically you should not have a issue. But as you have pointed out, this is a very old version. I suggest making a backup first and testing the update on a localhost. If you would like more information about setting up a localhost, please let us know.Best regards,
Mike -
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