Hi,
I’m sorry, I see the product page is down, I first time I looked the whole site was down. This is similar to another shop I’m working on. Please include FTP access and please add a dropbox link to the server error logs, post here whould be too much.

Best regards,
Mike

Hi,
Do you have Wordfence? That maybe preventing loading of JS files within the uploads folder, Try to disable Wordfence or other security plugins.

Best regards,
Mike

Hi,
I tried to login via FTP but it seems the password is wrong, please check.
Please try to download a new copy of Enfold v4.2.5 from Theme Forest, and delete your theme folder enfold via ftp, and then upload the new one.

Best regards,
Mike

Hey Bodylogiq,
Did you update Enfold to v4.2.5 via FTP?
We are rewriting the elements and changing the structure in the /config-templatebuilder/ folder, and when you update via FTP some of the older files are being left in the folder at: /wp-content/themes/enfold/config-templatebuilder/
The solution is to delete the /config-templatebuilder/ folder via FTP and re-upload from the new v4.2.5 theme.
Please try this.

Best regards,
Mike

Hey I,
Did you update Enfold from v4.2.3 to v4.2.5 via FTP.
We are rewriting the elements and changing the structure in the /avia-shortcodes/ folder, and when you update via FTP some of the older files are being left in the folder at: /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/
The solution is to delete the /avia-shortcodes/ folder via FTP and re-upload from the new v4.2.5 theme.
Please try this.

Best regards,
Mike

Hi,
@Keith thank you for updating,

@dhuet Please open a new thread so we can assist, we will want communicate in the Private Content area, for your admin login so we can take a closer look. But as this is not your thread you will not see what we write, nor will your info be private. Thanks for your patience and understanding.

Best regards,
Mike

Hi,
I believe that I have found a related issue of updating Enfold from v4.2.3 to v4.2.5 via FTP.
We are rewriting the elements and changing the structure in the /avia-shortcodes/ folder, and when you update via FTP some of the older files are being left in the folder at: /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/
The solution is to delete the /avia-shortcodes/ folder via FTP and re-upload from the new v4.2.5 theme.
Please try this.

Best regards,
Mike

Hi,
Thanks, I will try to reproduce.

Best regards,
Mike

Hi,
As all of these solutions were added without editing any theme files you should have no issues updating.
* I just looked back again and see the facebook translation was done editing: /wp-content/themes/enfold/includes/helper-social-media.php
So since you can’t override a helper function inside a child theme. The override will only work for template files such as the header.php, loops, templates etc. You can copy the whole “social icon builder” function in your child theme functions.php.

if(!class_exists('avia_social_share_links'))
{
	class avia_social_share_links
	{
		var $args;
		var $options;
		var $links = array();
		var $html  = "";
		var $title = "";
		var $counter = 0;
		
		/*
		 * constructor
		 * initialize the variables necessary for all social media links
		 */

		function __construct($args = array(), $options = false, $title = false)
		{
			$default_arguments = array
			(
				'facebook' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "http://www.facebook.com/sharer.php?u=[permalink]&t=[title]" , 'label' => __("Share with child theme",'avia_framework')),
				'twitter' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "https://twitter.com/share?text=[title]&url=[shortlink]"),
				'gplus' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "https://plus.google.com/share?url=[permalink]" , 'label' => __("Share on Google+",'avia_framework')),
				'pinterest' => array("encode"=>true, "encode_urls"=>true, "pattern" => "http://pinterest.com/pin/create/button/?url=[permalink]&description=[title]&media=[thumbnail]"),
				'linkedin' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "http://linkedin.com/shareArticle?mini=true&title=[title]&url=[permalink]"),
				'tumblr' 	=> array("encode"=>true, "encode_urls"=>true, "pattern" => "http://www.tumblr.com/share/link?url=[permalink]&name=[title]&description=[excerpt]"),
				'vk' 		=> array("encode"=>true, "encode_urls"=>false, "pattern" => "http://vk.com/share.php?url=[permalink]"),
				'reddit' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "http://reddit.com/submit?url=[permalink]&title=[title]"),
				'mail' 		=> array("encode"=>true, "encode_urls"=>false, "pattern" => "mailto:?subject=[title]&body=[permalink]", 'label' => __("Share by Mail",'avia_framework') ),
			);
			
			$this->args = apply_filters( 'avia_social_share_link_arguments', array_merge($default_arguments, $args) );
			
			if(empty($options)) $options = avia_get_option();
			$this->options 	= $options;
			$this->title 	= $title !== false? $title : __("Share this entry",'avia_framework');
			$this->build_share_links();
		}
		
		/*
		 * filter social icons that are disabled in the backend. everything that is left will be displayed.
		 * that way the user can hook into the "avia_social_share_link_arguments" filter above and add new social icons without the need to add a new backend option
		 */
		function build_share_links()
		{
			$thumb 					= wp_get_attachment_image_src( get_post_thumbnail_id(), 'masonry' );
			$replace['permalink'] 	= !isset($this->post_data['permalink']) ? get_permalink() : $this->post_data['permalink'];
			$replace['title'] 		= !isset($this->post_data['title']) ? get_the_title() : $this->post_data['title'];
			$replace['excerpt'] 	= !isset($this->post_data['excerpt']) ? get_the_excerpt() : $this->post_data['excerpt'];
			$replace['shortlink']	= !isset($this->post_data['shortlink']) ? wp_get_shortlink() : $this->post_data['shortlink'];
			$replace['thumbnail']	= is_array($thumb) && isset($thumb[0]) ? $thumb[0] : "";
			$replace['thumbnail']	= !isset($this->post_data['thumbnail']) ? $replace['thumbnail'] : $this->post_data['thumbnail'];
			
			$replace = apply_filters('avia_social_share_link_replace_values', $replace);
			$charset = get_bloginfo('charset');
			
			foreach($this->args as $key => $share)
			{
				$share_key  = 'share_'.$key;
				$url 		= $share['pattern'];
				
				//if the backend option is disabled skip to the next link. in any other case generate the share link
				if(isset($this->options[$share_key]) && $this->options[$share_key] == 'disabled' ) continue;
				
				foreach($replace as $replace_key => $replace_value)
				{
					if(!empty($share['encode']) && $replace_key != 'shortlink' && $replace_key != 'permalink') $replace_value = rawurlencode(html_entity_decode($replace_value, ENT_QUOTES, $charset));
					if(!empty($share['encode_urls']) && ($replace_key == 'shortlink' || $replace_key == 'permalink')) $replace_value = rawurlencode(html_entity_decode($replace_value, ENT_QUOTES, $charset));
					
					$url = str_replace("[{$replace_key}]", $replace_value, $url);
				}
				
				$this->args[$key]['url'] = $url;
				$this->counter ++;
			}
		}
		
		
		
		/*
		 * function html
		 * builds the html, based on the available urls
		 */

		function html()
		{
			global $avia_config;
			
			if($this->counter == 0) return;
			
			$this->html .= "<div class='av-share-box'>";
			if($this->title)
			{
				$this->html .= 		"<h5 class='av-share-link-description'>";
				$this->html .= 		apply_filters('avia_social_share_title', $this->title , $this->args);
				$this->html .= 		"</h5>";
			}
			$this->html .= 		"<ul class='av-share-box-list noLightbox'>";
			
			foreach($this->args as $key => $share)
			{
				if(empty($share['url'])) continue;
			
				$icon = isset($share['icon']) ? $share['icon'] : $key;
				$name = isset($share['label'])? $share['label']: __("Share on",'avia_framework'). " " .ucfirst($key);
				
				$blank = strpos($share['url'], 'mailto') !== false ? "" : "target='_blank'";
				
				$this->html .= "<li class='av-share-link av-social-link-{$key}' >";
				$this->html .= 		"<a {$blank} href='".$share['url']."' ".av_icon_string($icon)." title='' data-avia-related-tooltip='{$name}'><span class='avia_hidden_link_text'>{$name}</span></a>";
				$this->html .= "</li>";
			}
			
			$this->html .= 		"</ul>";
			$this->html .= "</div>";
			
			return $this->html;
		}
		
		
		
		
	}
}

I tested this in my localhost child theme to ensure it wourks, search for “Share with child theme” within this code and replace with your translation.

Best regards,
Mike

Hey mwaxman1,
Thank you, I see this is a sandbox.
Can you tell us how it was updated, ftp or though the admin panel?
I see there is a drop-in plugin that is activate “advanced-cache.php” yet I don’t see a option to clear the cache?
Can you give us FTP access to the sandbox?
Your site is giving a 500 (Internal Server Error) can you upload the server error log to a dropbox link? It would be too much to post here.

Best regards,
Mike

Hey hombachb,
I have not tried to add Xing to the sharing element, but I replaced one of them with Xing. Perhaps this will help you achieve your goal:
Replace Social Share Button G+ With Xing

Best regards,
Mike

Hey Keith,
The 502 is a server error refering to Bad Gateway, WP Engine explains they have a 60-second timeout for processes
First I’d like to ask if you have your production site up and running again, perhaps with a restore?
Then do you want us to try to update your staging site to see and try to debug the error? If so do you have a backup of the staging site?
Wanted to ensure we understood your request first.

Best regards,
Mike

Hey merril,
I recommend installing WP Mail Logging plugin to see if there are any errors with your wordpress php mail, I have found this very useful in the past.
Can you please include a admin login in the private content area so we can take a closer look.

Best regards,
Mike

Hi,
Thank you for sharing your solution, we will close this now. Thank you for using Enfold.

Best regards,
Mike

Hey timbright,

I tried to login but was sent to the maintenance page and couldn’t get to the admin dashboard.
Please advise.

Best regards,
Mike