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Viewing 30 posts - 25,351 through 25,380 (of 34,870 total)
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  • in reply to: Form Field Transparency #1006381

    Hi,
    Glad Victoria & Nikko was able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Contact form does not work #1006380

    Hi,
    I wanted to test your contact form but I received a error in filling out your contact form for the “mail address” please post a test address that will pass the validity check of your form.
    I tried using your address as a test but it was not valid, I’m from the US so perhaps our mail address format is different.
    Also please include a admin login in the private content area so we can take a closer look, and as it’s a test site, can we disable plugins and install testing plugins?

    Did you get the contact form to work on the other site, what turned out to be the issue, is this site on the same host?

    Best regards,
    Mike

    in reply to: reference a custom class within another custom class #1006112

    Hi,
    Yes ID’s or classes would work, but it would be correct to use classes when using for several items the same, ID’s should be used for individual items.
    When you add an ID to a color section it can also be used as an anchor for link, but if you add the same ID to more than one item the link will not work.
    I see above Dude pointed to how to enable custom classes.

    Best regards,
    Mike

    in reply to: Blog posts not showing #1006106

    Hi,
    Glad Victoria could help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: activate search tool only for logged in users #1006105

    Hi,
    Glad Dude was able to help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: search icon in main navigation menu not aligned #1006104

    Hey webbiz215,
    Please try this code in the General Styling > Quick CSS field:

    @media only screen and (min-width: 959px) { 
    li#menu-item-search {
        width: 12px !important; 
        line-height: 60px !important; 
        float: right !important; 
    }
    }

    Best regards,
    Mike

    in reply to: reference a custom class within another custom class #1006058

    Hi,
    Yes you can, but as written above you will need to have a space between the color section class and the image class,

    .coloursectionclass01 .imageclass {margin-left: -145px !important;}
    .coloursectionclass02 .imageclass {margin-left: 15px !important;}
    .coloursectionclass03 .imageclass {margin-right: 100px !important;}

    Best regards,
    Mike

    Hi,
    Please try this code in the General Styling > Quick CSS field:

    .avia_transform .av_fullscreen .avia-caption-title,.avia_transform .av_fullscreen .avia-caption-content p,.avia_transform .av_fullscreen a.avia-slideshow-button { border-radius: 10px !important;  }

    Best regards,
    Mike

    in reply to: Caption Attribute not taking #1005868

    Hi,
    Glad Nikko was able to help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Special Heading Font behaving strangely #1005866

    Hi,
    I took a look at this also, but can’t explain what is going on.
    I did come up a possible solution, try adding this css to your Quick CSS:

    #top.page-id-6483 h1.av-special-heading-tag {
    text-shadow: 3px 0 0 currentColor;
    }

    It will only effect the element on the one page, try adjusting between 2px & 3px, both are pretty close.

    Best regards,
    Mike

    in reply to: include two full width submenus #1005855

    Hi,
    I tested creating a full-width sub-menu with a fixed width so that it formed two rows on my localhost
    2018-09-04_215516
    this seems to be similar to what you are trying to do with two of them stacked.
    This is the css I used:

    #sub_menu1 #av-custom-submenu-1 {
        max-width: 700px !important; 
        width: 700px !important; 
        margin: auto !important; 
    }
    

    you may need to adjust the menu ID’s for it to work for you. If you would like some assistance with this please link to your page so we can investigate your ID’s

    Best regards,
    Mike

    in reply to: Click here to add your own text – content disappears #1005841

    Hi,
    Purchases and refunds are handled by Themeforest, please go though your account there to begin the refund and read their refund policy.

    Best regards,
    Mike

    in reply to: Website form being spammed #1005839

    Hey Ivana,
    I took a look at your link, but didn’t find a form, I assume you have taken down the form while addressing this issue?
    One option is to add the Google recaptcha to the contact form with this customization Another option, that may be easier, is to use the contact form 7 plugin with a Google recaptcha API key.

    Best regards,
    Mike

    in reply to: Form Field Transparency #1005835

    Hi,
    Glad Nikko was able to help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: reference a custom class within another custom class #1005833

    Hi,
    I have tried to re-read your posts, and looked at your page, and looked at your Quick CSS rules.
    I believe what you really want to do is give the same class to a few different elements, which should work.
    I believe that you tried this but it didn’t work due to some error and you have been trying to do this work around.

    Let’s go back to giving the same class to several elements that you want the same css rules on so we can iron out the error, I believe this will help you a lot going forward.
    Please try this on the page in the Private Content area, explain which elements and class, and I will take a look to assist

    Best regards,
    Mike

    in reply to: Line Height Not Working with LayerSlider #1005825

    Hi,
    I have read your last few replies and have looked into this a little more, and will try to explain.
    This layerslider effect places each character, word, and line inside of div’s inside of the H1, like this:

    <h1> 
    <div class="line ">
    <div class="word ">
    <div class="char ">
    ...
    </div>
    </div>
    </div>
    </h1>
    

    So in the layerslider styles, or should I say your custom choice from within the layerslider, the H1 has a line-height of 40.96px
    but the div’s has a line-height of 28.67px (1em)

    html * div .avia-layerslider .ls-wp-container .ls-layer > *, body * div .avia-layerslider .ls-wp-container .ls-layer > *, #ls-global * div .avia-layerslider .ls-wp-container .ls-layer > * {
        line-height: 1em;
    }

    So this is a layerslider issue, the H1 line-height is not carried down to each character because of the div line-height.
    Perhaps this has not come up before for the layerslider team because other people were fine with the line-height, or perhaps it has come up before but I didn’t find the support thread.
    But for your situation and your slider, the custom css seems to be a good solution.

    Best regards,
    Mike

    in reply to: How to make phone number tel link in team member block #1005821

    Hi,
    Have you tried update the theme though the WordPress dashboard? By updating the theme you will have this option, plus many more improvements that have been added since v4.0.7
    If you don’t have FTP, does your webhost offer a “file manager” from your webhost control panel? This will work the same as FTP.

    Best regards,
    Mike

    in reply to: Bullets colors #1005819

    Hi,
    Thanks for the links, it seems that you have it sorted out by using the “bullet-laranja” class for the orange bullets and letting the default color show for the black ones.
    Did you still have a question about this?

    Best regards,
    Mike

    in reply to: I have no color element in my avid layout builder? #1005027

    Hey Olivierbuis,
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Weird problem when underlining paragraph text #1005024

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Strange issue #1005021

    Hey Antonio,
    Thank you for the login, I took a look at your settings and found that your Footer > Alternate Background color had two color codes in it which caused an error in the css. Once I removed one of the color codes your site background-color and your mobile menu background-color corrected it’s self.
    2018-09-03_092011
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Issue with theme update #1004986

    Hi,
    We have replied to your new thread.
    The dev team has identified a possible issue with the Theme Forest updater and has released a fix.

    Best regards,
    Mike

    in reply to: Issue with theme update ENFOLD #1004985

    Hey cincosentidos,
    I took a look and see that your PHP Time Limit is set to 30s, this should be set to “no limit” or at least 120s
    as changing this setting is different from host to host, please ask your host to assist.
    *update – the dev team has identified a issue with Theme Forest updater and has released a fix. Please give this a try also.

    If this update error continues, please try to update via ftp
    Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    in reply to: Timeline Element, date missing #1004977

    Hi,
    I took a look at your page and found there is what seems to be something odd in your timeline entries:
    2018-09-03_075834
    I’m not sure what it is, but I Enabled the Avia Layout Builder Debugger and copied your page to my localhost and tested for un-closed html tags but found none. I did find that your timeline worked correctly on my localhost with the dates showing correctly and the error above didn’t show.
    I didn’t find any added functions or scripts in your functions.php, do you recall editing any theme files?
    Is this the only element you have seen issues with?
    How did you last update the theme, via FTP?
    Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    in reply to: Horizontal Gallery – Infinite loop #1004938

    Hey tijshensen,
    Unfortunately there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support. You would need to hire a freelancer to complete this task.

    Best regards,
    Mike

    in reply to: Bug beim Löschen eines Textblocks. #1004904

    Hey jui,
    Vielen Dank für die Anmeldung. In der Regel ist dies auf einen Fehler im Layout zurückzuführen, z. B. auf eine fehlende schließende Klammer. Es sieht so aus, als wäre Ihre Seite im WordPress-Editor mit einer Mischung aus Shortcodes und normalem Text erstellt worden. Versuchen Sie, die Seite im erweiterten Layout-Generator neu zu erstellen (der blaue Editor-Button), damit die Shortcodes nicht versehentlich unterbrochen werden.

    ——-

    Thank you for the login, typically this is due to a error in the layout, such as a missing closing bracket.
    It looks as though your page was created with a mix of shortcodes and regular text in the WordPress editor.
    Please try recreating the page in the advanced layout builder (the blue editor button), so the shortcodes are not accidentally broken.

    Best regards,
    Mike

    in reply to: Line Height Not Working with LayerSlider #1004875

    Hi,
    I believe I have found the issue, it seems that the layerslider places the text in a div with the class “char” for the animation that you are using, and Enfold has a rule in the base.css that gives div all font styles “inherit” including line-height, so this rule fixes the issue:

    h1.ls-layer div.char {line-height: 1.3 !important; }

    I tried placing it in the layerslider styles, but it didn’t work, so I placed it in your WordPress > Customize > Additional CSS and now it’s working.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: TripAdvisor Icon to Social Profiles #1004827

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Image Hover Text #1004751

    Hi,
    Odd that two jQuery settings are not showing in the Enfold Theme Options > Performance panel
    I see that your function is calling jQuery before jQuery loads, which explains the error, but the function is loading in the footer.

    I found the wpengine has had this issue before and the solution was:

    define(‘CONCATENATE_SCRIPTS’, false);
    must use the correct syntax to work
    put this in the bottom of wp-config.php

    Please ask wpengine if this solution will load jQuery before the footer.

    Best regards,
    Mike

    in reply to: Creating custom demo #1004748

    Hi,
    We will keep this open until we hear back from you.

    Best regards,
    Mike

Viewing 30 posts - 25,351 through 25,380 (of 34,870 total)