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Hey Gareth Strangemore-Jones,
For technical support please register here kriesi.at/support/register with your item purchase code .Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
We will be more than happy to assist, when you create your support ticket for this issue, Please include a admin login & FTP access in the Private Content area so we can examine why you are having trouble installing the theme.
Best regards,
MikeHey KellyKilgallon,
Thanks for the login, which page was this happening on? I created a test page in hopes to recreate your issue, but it didn’t. Please try the url in the Private Content area.Best regards,
MikeHi,
I didn’t do anything, it must have been one of the previous things you did and once the server cache cleared it was resolved.Best regards,
MikeHi,
To change the format edit the ‘M d Y g:i:s a’ part, following the link above. This works on my localhost, so it should work for you too. Or see if changing the format at WordPress > Settings > General > Date Format makes a difference, it does not for me.
What format are you trying for?
As for local time vs server time, I will have to research this more.Best regards,
MikeNovember 30, 2018 at 2:24 pm in reply to: [re-open]How to remove space below logo+main menu area? #1039310Hi,
Thank you for the image, I believe you are referring to a space that only shows when the screen is below 374px, Please see the screenshot in Private Content area.
This is caused by the padding of the first element, to correct Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:@media only screen and (max-width: 375px) { #top.home .flex_column_div.first.avia-builder-el-first { padding-top: 0px !important; } }
Best regards,
MikeHi,
CSS can’t assign tags, but it can match the font size to your h3 tags. To give it a H3 you could use jQuery, but if this is for SEO I don’t believe that Google will see the h3 because the bot doesn’t allow jQuery when it loads a page.
If you would like help with the css or jQuery, please link to the page in question so we can examine the structure.Best regards,
MikeHi,
opps, good catch. I restore that code now, Please clear your browser cache and check.Best regards,
MikeHi,
I found a code example to base this function on at this GitHub The example turned the date into a time and then calculated how long “ago” the post was posted, I removed the final calculation and was left with the date and exact time of the post. The date & time can be adjusted using the standard WordPress date & time format.
Try adding this code to the end of your functions.php file in Appearance > Editor:function mm_post_date_time( $formatted, $format, $the_post = false ) { if ( ! $the_post ) { global $post; $the_post = $post; } $post_date = get_post_time( 'M d Y g:i:s a', true, $the_post ); $output = $post_date; return $output; } add_filter( 'the_time', 'mm_post_date_time', 10, 2 ); add_filter( 'get_the_time', 'mm_post_date_time', 10, 3 ); add_filter( 'the_date', 'mm_post_date_time', 10, 2 ); add_filter( 'get_the_date', 'mm_post_date_time', 10, 3 );
Best regards,
MikeHey williamslyd,
To add more custom image sizes, Try adding this code to the end of your functions.php file in Appearance > Editor:// add new size add_image_size( 'bigger-square', 250, 250, true ); add_image_size( 'another-square', 350, 350, true ); add_image_size( 'yet-another-square', 450, 450, true ); // make the new size available in the media library (and image element etc.) add_filter( 'image_size_names_choose', 'my_custom_sizes' ); function my_custom_sizes( $sizes ) { return array_merge( $sizes, array( 'bigger-square' => __( 'Bigger Square' ), 'another-square' => __( 'Another Square' ), 'yet-another-square' => __( 'Yet Another Square' ), ) ); }
To adjust your new image sizes so they are cropped the way you would like, please read this article
Best regards,
MikeHey sdigit,
Your solution sounds very good, I had thought of using Advanced Custom Fields to create a second title to be shown, but when looking into this it seems like it would be very involved. Another option would be to use jQuery to change to title but you would need to write each one out, which would be just as “hacky”
So your solution may be best.Best regards,
MikeHi,
I see that the errors are also gone now, so unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
Please try adding the css above in your WordPress > Customize > Additional CSS and then clearing your browser cache.
This seems to be working for me when testing, Please see the screenshot in Private Content area.Best regards,
MikeHi,
Thanks for sharing your solution, this issue has been reported and we expect it to be corrected for the next update.Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHi,
Glad this solution helped, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeNovember 30, 2018 at 3:54 am in reply to: [re-open]How to remove space below logo+main menu area? #1039208Hi,
@aalleexx83 I took a look at your page but I don’t see a transparent space above the main menu
Please see this screenshot. Please advise.Best regards,
MikeHi,
Thank you, I was able to login. I found that your PHP Version is 5.4.45
This could be a reason that you are having trouble, because Enfold recommends PHP Version: 5.6 as a minimum, v7 would be better.
Please ask your webhost to update your PHP.
Let us know once this is done and we’ll continue with installing the 2017 Demo.Best regards,
MikeHi,
Thank you for the login to your WordPress site, but I was not able to login to your ftp, I didn’t receive a error, only a timeout.
Perhaps it blocks some IPs, I can try with a vpn, are you in France?
But I see your site looks fully developed, and your asking for the demo to be installed? If we install the demo you will lose all of your content and settings, did you know this? Are you sure you want this?Best regards,
MikeHi,
Sorry, I did not. Please include a admin login & FTP access in the Private Content area, that is under the main text area.Best regards,
MikeHey m,
Please try updating WordPress first, then update the theme via ftp.
Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.Best regards,
MikeHey Kyle,
I believe it is related to your js error, Can you please include a admin login in the private content area so we can take a closer look.Best regards,
MikeHey lorenzdeutsch,
Thanks for the login, I adjusted your css to this:@media only screen and (max-width: 767px) { .responsive #top .slideshow_caption h2 { font-size: 30px !important; visibility: visible !important; }} @media only screen and (max-width: 767px) { .avia-caption-content.av_inherit_color p { font-size: 40px !important; line-height: 40px !important; visibility: visible !important; }}
It is now working, Please clear your browser cache and check.
Best regards,
MikeNovember 29, 2018 at 7:07 am in reply to: Removing the # in all pre-installed and future built URL's #1038812Hey Rob,
I took a look at your site an see that you are using a “one page” demo, this is where the menu items are pointing to anchors on the same page, they are also called jump links
The links are pointing to ID attributes which is done by using the id of the link target, preceded by a hash (#) symbol.
In your example above, removing the hash symbol would tell the browser to go look for a new page “service”, with the hash, the browser is told to look on the same page for a ID called “#service”Best regards,
MikeHi,
Sorry for the late reply, when I look at the lightbox images on your homepage, the title below the image is showing, has this been resolved?
Please see the screenshot in Private Content area.Best regards,
MikeHi,
I took a look at your gray section and found another snippet setting it’s height by using the same classes.
In order to overcome this, please try this css:@media only screen and (max-width: 989px) { #top #header #header_main .widget { background: gray; line-height: 30px; margin-right: 60px; max-height: 75px !important; min-height: 75px !important; } }
notice I have added a “min-height” for the same height. This is not typical, but it works in your case.
Please clear your browser cache and check.Best regards,
MikeHi,
I tried to take another look, but the page we were working on seems to be gone now, so I looked at your home page but it doesn’t have the same padding. I check to ensure that it wasn’t using the code from above, and it was not.
Do you have a new page to test with?Best regards,
MikeNovember 29, 2018 at 4:57 am in reply to: Enfold Theme – Special Heading Media Query issue at very small screens option #1038804Hey Jen,
I tried to recreate this issue on my localhost, as you described it, where the font size for desktops is 20px and 17px for mobile.
But this worked correctly for me. Can you please include a admin login in the private content area so we can take a closer look at the error in the wild.Best regards,
MikeNovember 29, 2018 at 4:38 am in reply to: Mailchimp thank you page is opening in the lightbox #1038801Hi,
Thanks for the conference, but the solution eluded me, so I asked for some help from the rest of the team.
Thanks for patience.Best regards,
MikeNovember 29, 2018 at 4:27 am in reply to: The server is temporarily unable to service your request due to maintenance down #1038800Hi,
@sensufaktur
Can you please include a admin login in the private content area so we can take a closer look.Best regards,
Mike -
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