Hey Ricardo Reginato Rodrigues,
Sorry for the late reply, has this been a theme that you have been using for a year or more?
Did your site go out of order when you updated to WordPress version 5? If so have you considered downgrading the WordPress version? This plugin would make it easy: WP Downgrade
Perhaps this will help put your site back online while you look at your options.

Unfortunately migrating to Enfold will required you to add your styling and settings manually, as the two are not interchangeable, but you may find that you will have many more option with Enfold and will be able roll out a completely new and updated site easily and quickly.
Please take a look at our Enfold Demos to get an idea of what you can create.

Best regards,
Mike

Hi,
Thanks for your patience and understanding.

Best regards,
Mike

Hi,
Sorry for the late reply, I took a look at your service page and found this css is hiding your text on your top color section:

.js_active .av-minimum-height .container {
    z-index: 1;
    opacity: 0;
    -webkit-transition: opacity 0.6s ease-in;
    transition: opacity 0.6s ease-in;
}

but I didn’t find where it is being added, I looked in your Quick CSS, custom.css, and the WP customizer. This css is very broad and could be effecting other elements on your site.
I was able to override it by adding this css to your WordPress > Customize > Additional CSS

.js_active .page-id-515 .av-minimum-height .container {
    opacity: 1 !important; 
}

To correct the background of your partner logos I added this css to your WordPress > Customize > Additional CSS

.main_color .avia-content-slider .slide-image {
	background: #fff;
}

Please clear your browser cache and check.

Best regards,
Mike

Hey Drebosio,
Sorry for the late reply, please try this css, I also added the pointer event so accidentally tapping the image won’t cause it to flip and show nothing.

@media only screen and (max-width: 768px) {
.post-entry-11 .flip-container div.back {
    display: none !important;
}
.post-entry-11 .flip-container {
    pointer-events: none !important; 
}
}

Best regards,
Mike

Hey Mario Springer,
Theme Forest hat seine API für Token-Schlüssel geändert. In Version 4.5 wurde dieses Problem behoben. Es wird empfohlen, das Update manuell durchzuführen.
Es gibt ein kostenloses Plugin , mit dem Sie manuell über WordPress aktualisieren können Theme Panel durch Hochladen der Datei enfold.zip. Andernfalls können Sie die Aktualisierung über FTP durchführen. Denken Sie daran, den aktuellen Ordner “enfold” zu löschen und den neuen Ordner hochzuladen. Bitte versuchen Sie nicht, den Themenordner zu überschreiben, da dies alte Dateien zurücklässt und Fehler verursacht.
Wir empfehlen, zu Ihrem Theme Forest-Konto zu wechseln, die aktualisierte Version von Enfold v4.5.2 herunterzuladen und manuell zu aktualisieren. Anschließend werden die neuen Token-Schlüssel verwendet. Alle Benutzer müssen für Updates ein neues Token generieren. Bitte lesen Sie diesen Beitrag

— Translated with Google —

Theme Forest has changed their API for Token keys, v4.5 fixes this, it is recommend to update manually.
There is a free plugin that will allow you to manually update via the WordPress Theme panel by uploading the enfold.zip file, otherwise you can update via FTP, please remember to delete the current enfold folder and then upload the new one. Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
Our recommendation is to go to your Theme Forest account and download the updated Enfold v4.5.2 and manually update it, then going forward it will use the new Token keys. All users will need to generate a new token for updates. Please see this post

Best regards,
Mike

Hey cagraphicdesign,
Sorry for the late reply, unfortunately videos as backgrounds is a limitation that has been added to the mobile devices for the sake of user bandwidth by the manufacturers.
One work around was to use the layerslider, another was to use other file types, such as ogg or webm, There was also a HTML5 hack, but I’ve seen most people have the best results with using a layerslider.

For your iPad menu issue, it looks like your mobile menu is only triggered up to 766px which is too low for tablets, please try changing your mobile menu to 990px at Enfold Theme Options > Main Menu > Menu Items for mobile or we could use a landscape media query for the mobile menu:

@media only screen 
and (min-device-width : 768px) 
and (max-device-width : 1024px) 
and (orientation : landscape)
and (-webkit-min-device-pixel-ratio: 2) {
  .responsive #top .av_mobile_menu_tablet .av-main-nav .menu-item {
    display: none;
  }

  .responsive #top .av_mobile_menu_tablet .av-main-nav .menu-item-avia-special {
      display: block;
  }
}

To handle portrait & landscape, remove the line:

and (orientation : landscape)

Best regards,
Mike

Hi,
Thanks for sharing your solution, I’m sure others that may use the Zen Menu Logic will find this helpful.
Unless there is anything else we can assist with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Thank you for the login, I took a look at your media library and see that you are getting many server errors of 500, and 404 errors for your images.
I believe this may be due to your PHP version is 5.4.45, where the minimum PHP version should be v5.6, please update.
Also your Enfold version is v4.0.2 and your WordPress version is 4.7.12
Please also update these too.
Then if you are still getting the server errors, try asking your webhost if they can see what the error is in your error log.
I recommend creating a backup of your site, using your webhost tools, and if your webhost offers “staging sites”, which is typically a one click option from within your cPanel, that creates a copy of your site to test updates with, it would be good to try that.

Here are some screenshots of what it would look like:

Best regards,
Mike

Hey Christina,
Sorry for the late reply, for your “publishing failed” error, this sounds like a “ModSecurity” issue, please ask your webhost to check your server log and white list the file or try turning off the firewall. Please see these examples:
https://wordpress.org/support/topic/error-message-publishing-failed-or-updating-failed/
https://wordpress.org/support/topic/publishing-fail-after-update-to-wordpress-5-0/page/3/

For your Envato token, This sounds like either you have not given enough permissions for the token to access your account, please compare your permissions with the ones in this documentation
The other possibility is that the site has already pinged Envato too many times recently and you have been limited, which is typically for 24 hours.
When you do try again please do so from a incognito window (private browser), there have been reports of errors due to Envato cookies.

Best regards,
Mike

Hi,
Glad to help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Thanks, I see your 404 is pointing to your blog page right now. So if you uncheck the option it will point to your homepage again? Or was this only at first and now it doesn’t do this?

If this is still happening please include admin login in the Private Content area so we can be of more assistance.
I checked the last 3 sites I updated, and none had this behavior.

Where do you want your 404’s to go to?

Best regards,
Mike

Hi,
Yes you can change the settings back, as for the editor preference, it seems most people like the old editor, but both should work.
But please note that the Enfold advanced layout builder is not meant to work inside of the block editor, that is just like before, if you build a page with the advanced layout builder elements please don’t try to edit it with the block editor/classic editor, or visa versa.
Unless there is anything else we can assist with on this issue, shall we close this then?

Best regards, have a Merry Christmas,
Mike

Hi,
Thank you for the login, one possible issue that I see is that your PHP is v5.5.38, where the recommended minimum is v5.6, I would recommend updating your PHP version. I also see that you are using Enfold v4.5 which did have a couple of issues, please update to v4.5.2
But I went to your page /our-story/ and changed the text in the first text block “Who we are” and added a yellow background color.
Please take a look and make these changes, if you still find you are having trouble please explain what specifically you are have trouble with so we can try to reproduce the error.

Best regards,
Mike

Hi,
Thank you for the images, this first one is a advanced layout builder page being viewed in the block editor,
https://i.postimg.cc/85d0zqLH/Schermata-2018-12-24-alle-08-59-24.png
if you see this please switch to the advanced layout builder as in the second screenshot.
https://i.postimg.cc/jd1ZtsGT/Schermata-2018-12-24-alle-09-01-00.png
I see the error in your third image, but whien I look with Chrome it looks right. Are you using Safari, and is it still happening?
https://i.postimg.cc/8zqJwfC2/2018-12-24-064812.jpg
https://i.postimg.cc/d0r7fQkL/2018-12-24-064936.jpg
I see that your are using v4.5.2, perhaps it was just that first time?
If you wish there is a new option to use the classic editor instead of the block editor in: Enfold Theme Options > Select Your Editor

Best regards,
Mike

Hey gretabeneforti,
We would like to assist, but I don’t understand the issue well.
Perhaps including screenshots and admin login will allow us to investigate and assist better.
To add a screenshot please try using https://postimages.org/ and pasting the image URL in your post or the Private Content area.

Best regards,
Mike