Hi,
Ok I will try to reinstall the theme, but I thought the ftp access was posted above but now see it is not, please include ftp access in the Private Content area.

Best regards,
Mike

Hi,
Sorry for the late reply, I have examined your test page and it seems the team elements in the accordion that was inside of two 1/2 elements with “equal height” was braking the layout due to nesting. Removing the “equal height” from the columns corrected, but left the second column lower than the first, by default you can not adjust the second column alone. CSS would have been a good solution here if the columns had custom classes, but I found another workaround in this case. You can view the test page now and the shortcode in the text file in the Private Content area, what I did was make the columns “individual height” and in the “custom margin” of the first column I set it to “zero” to remove the normal top margin for both columns, and then for the padding I set the top padding to 30px for the first column and 0px for the top padding of the second column which made them equal.

As an alternative, If you are familiar with CSS, I would recommend adding a custom class for the second column and making the columns “individual height” and then writing css to add -30px to the second column, I would have found that easier.

Best regards,
Mike

Hi,
Sorry for the late reply, and thanks for the login, I have reviewed your site and now find no errors, such as in your screenshots, everything seems to now work properly. Do you intend to import one of the demos?
Would you like help with this?

Best regards,
Mike

Hi,
Thanks for the feedback, I tried to investigate this further by recreating your page on my localhost in the same version with the same element settings using your video and fallback image, and the fallback image showed on mobile screen sizes without the video and the video showed on desktop without the fallback image, in short it worked correctly.
I even tried installing your “Widget Options” plugin to test for a conflict, but found none.
I also tested this on our next version that should be released soon and found no errors.
So I’m not sure why this is happening for you, but I added this css to your Quick CSS for now so your homepage video will work for you:

.avia-slide-wrap > p.av-fallback-message {
	display: none !important;
}

Please clear your browser cache and check.
I recommend removing this css after the next update and adding the fallback image to check that the slider then works correctly.
The only other thing I can think of is to re-upload your theme now, do you want us to try that, or wait for the update?

Best regards,
Mike

Hi,
There seems to be a conflict with a plugin on your site, but I can not be sure because your site doesn’t allow us access to your plugin page, I get this error:

Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.

Also as I pointed out before your theme settings for your “start page” and “blog page” are not showing

and your WordPress settings for your “start page” and “blog page” are not showing, which should look like this:

I checked your Podlove plugin for a setting to choose which items are chosen to show on your homepage but found none.
I assume that Podlove is assigning the custom template that is creating the pages in your menu that you don’t want to show on your homepage, but I don’t see the setting and you “post”, pages” and “portfolio” admin pages are all empty, yet there are more grid items than are showing in your “episodes” admin page.
I’m starting to believe that you have a user security plugin and we don’t have full access to your site, is this correct?

Best regards,
Mike

Hi,
Sorry for the late reply, I copied your post /learning-spanish-101/ to my localhost and matched your blog and theme settings, and your Simple Image Size plugin settings, and once I regenerated my thumbnails the featured image was not cropped, Please see the screenshot in Private Content area. So seeing that this worked I then tried to regenerate your thumbnails but the process seemed to lock up without any errors, so I tried uploading a new copy of the featured image and choose it for your post and the new image was not cropped. I believe this is going to work for you for future posts, please try creating a new test post and upload a new featured image to check.

Best regards,
Mike

Hi,
Sorry, I couldn’t login to WP or your sftp, to take a closer look, please check.

Best regards,
Mike

Hi,
Glad to help.

Best regards,
Mike

Hi,
I have taken a look at your slider and notice that at my full width screen (1536×864) your slide images are returning a 404, this is for all of the images that end with: (1920×576.jpg) such as: (willkommen-1920×576.jpg)
But at a smaller screen width such as (1440×781) the images used are (willkommen.jpg)
So when the layerslider is set to “ls-device-is-desktop” the images are 404’s
I’m not sure your actual layerslider settings, perhaps you meant to use different sized images for different screen widths, or if this setting was automatically by layerslider, but if these images were there they would show.

So, if you could include admin login in the Private Content area we could check your settings, or if you include ftp access we could ensure that the files were in the correct location.

Best regards,
Mike

Hi,
Thank you, I corrected your video code, I see that it is in a text block element, I recommend using the “Text” tab when adding code to a text block and not the “Visual” tab.
I see that your mp4 file is still playing as an audio file, please try recreating this file so it will play as a video.

Best regards,
Mike

Hi,
Sorry, I’m not seeing the same errors as in your screenshots, is this resolved?

Best regards,
Mike

Hi,
Ok, please clear your browser cache and check the child theme now.

Best regards,
Mike

Hi,
Thank you for the update, first I want to apologize for any misunderstanding, I have to use Google Translate for your language on your site & it is not always 100% correct.
Second, I’m glad to hear you have one issue solved, but I don’t seem to be able to check today because I’m getting a 404 for your site. Please see the screenshot in Private Content area.
Third, Enfold is compatible with WordPress v5.3, we have not seen this issue elsewhere.
So when your site is back online I will be happy to assist.

Best regards,
Mike

Hi,
Glad to hear, but I’m not sure of the logo error, Please see the screenshot in Private Content area of what I see, perhaps you can explain a little further, screenshots are always welcomed.
To add a screenshot please try using https://postimages.org/ and pasting the image URL in your post.

Best regards,
Mike

Hi,
Thank you, I found that the images in the sliders were in a different location for the update, so I corrected via FTP, but it seems all of your sliders are from the demo, did you have one you made for your site?
Also your Frontpage in the theme options is not set, please select.
We now have a script error, probably from an old plugin, can I disable your plugins temporarily? Please note some plugins may not retain their settings when disabled. Most do but I wanted to warn you.

Best regards,
Mike