Hey brandreach_at,
Sorry for the late reply, I didn’t find any Polyfill plugins or scripts on your site, and I didn’t find any errors in the IE11 console, but the map didn’t load, the Store Locator Plus plugin support says it works with IE11 and typically the issue is with other plugins, did you try disabling your other plugins?
IE11 is quite old now and generally doesn’t work like other modern browsers do, this is why you get a warning when you login to WordPress with IE11.
In IE11 it looks like the map container is empty. The plugin does seem to work with Edge, the replacement for IE11.
Please try contacting the plugin author, I would imagine that they would have a solution for this as we do not support third-party plugins.

Best regards,
Mike

Hi,
I’m unsure how you would want the outcome to look with the title, additional text block, and button on the image.
Do you have a mockup that we can see?
Would it have the same layout for mobile?
So you would like the text of the hotspots to be centered, but what about the hotspots themselves, are they centered with the text, or do they stay to the left as they are?
The hotspots can be dragged to any place on the image, so try to place the hotspots where you would like them.
The hotspots are given an absolute location via javascript based on where they are dragged to.
Perhaps the solution for your additional text block and button is to add another hotspot with your text or button and hide the hotspot so the text or button is just shown.
I tested this button shortcode on my localhost in the hotspot text area and it works:

[av_button label='Button' icon_select='no' icon='ue800' font='entypo-fontello' link='manually,http://' link_target='' size='medium' position='center' label_display='' title_attr='' color_options='' color='light' custom_bg='#444444' custom_font='#ffffff' btn_color_bg='theme-color' btn_custom_bg='#444444' btn_color_bg_hover='theme-color-highlight' btn_custom_bg_hover='#444444' btn_color_font='theme-color' btn_custom_font='#ffffff' id='' custom_class='' av_uid='av-kfbatcr8' admin_preview_bg='']

Thanks for the login, but I was not able to load the login page, perhaps it is not the standard /wp-admin/?

Best regards,
Mike

Hi,
Thanks for the link, for the first two images with permanently opened hotspots, this css makes them transparent:

#wrap_all #main .av-hotspot-container .avia-tt,
#wrap_all #main .avia-arrow {
    background-color: rgba(255, 255, 255, 0) !important;
}

result:

For the third one I’m having trouble matching the settings on my localhost, as the container seems different from the first two.
Please include an admin login in the Private Content area so I can investigate further.

Best regards,
Mike

Hi,
Please link to your page so we can check, also an admin login would allow us to investigate further.
I recommend disabling Enfold Theme Options > Performance > JS & CSS file merging and compression and any caching plugin to see if that helps.

Best regards,
Mike

Hi,

@ElTimson I assume you tried disabling your caching and plugins to check for a conflict, please include an admin login in the Private Content area so we can investigate.

Best regards,
Mike

Hey Rubén,
One reason that you could be experiencing this, is if you have Enfold Theme Options > Performance > Load jQuery in your footer set, or if your webhost is forcing the jQuery to load in the footer.
Another reason would be due to using Enfold Theme Options > Performance > JS & CSS file merging and compression with JetPack, Autoptimize, or any other caching or minifying plugins. Minifying or compressing these files twice can lead to issues.
If you are trying to view your pages as a “draft” may not work as expected, please “publish” your page and then view.
Otherwise, try disabling your plugins and clear your browser cache and any server cache and then check.
If this doesn’t help, please include an admin login in the private content area so we can be of more assistance.

Best regards,
Mike

Hey Katroaka,
To change the hotspot tool tip to transparent with red text please try this css:

#wrap_all #main .av-display-hotspot .av-permanent-tooltip-single,
#wrap_all #main .avia-arrow {
    background-color: rgba(255, 255, 255, 0) !important;
}
#wrap_all #main .av-display-hotspot .inner_tooltip p {
	color: red !important;
}
#wrap_all #main .avia-tooltip.av-tooltip-shadow, 
#wrap_all #main .avia-tooltip.av-tooltip-shadow .avia-arrow {
    box-shadow: 0px 0px 10px 0px rgba(0,0,0,0) !important;
}

Expected results:

Please note that I used red text in this example so you could see the text in the screenshot, if your site or image is dark you can change the color to white, as in your request.
After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hey iicinfo,
If you need to add a script to your <head>, you can add to the Enfold Theme Options > Google Services > Google Analytics Tracking Code field. This field can be used for any script you want to add to your site head, not only Google codes.
Or you can add your script to this code and add to your functions.php:

function custom_script(){
  ?>
  <script>
	//your custom script here
  </script>
<?php
}
add_action('wp_head', 'custom_script');

This is a good option if you are using a child theme and wish the code to be away from the theme options where a client may alter in error.
If this doesn’t help, please include an admin login in the private content area and a link to the raw text of the code (DropBox text file) you want to add so we can be of more assistance.

Best regards,
Mike

Hi,
Thank you for using Enfold, I checked the Español language for the theme options text language on my localhost and found the transaction is incomplete.
You can use Poedit to update the language file, please see this video starting at 2:30 to see an example on using Poedit.
We have this translation thread for user submitted translations, if you wish to have your translations added to the theme then please submit there.
If your translations contain customized text that would not be appropriate for all users, then you can add your language file to your child theme so the translations won’t be lost to theme updates.
Please let us know if this helps, if it doesn’t please create a new thread with an explanation and a link to your page with the issue. Typically including an admin login helps us investigate your issue.

Best regards,
Mike

Hi,
Glad Victoria was able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hey thijsvanhalewijn,
Do you have a specific test page that we can see?
As you describe this I imagine that your content blocks include a creation date, tag, category, etc, which can be used to filter.
I believe that jQuery can be used to hide specific Avia content more reliably across post types and elements, than a PHP filter, if I understand the question correctly.

Best regards,
Mike

Hi,
Thank you for the feedback, please note that resizing your desktop browser width to other screen widths is not a good test.
If you use this technique to test, please refresh the browser for each “screen size”.
I recommend using your browser dev tools to test different screen resolutions.
Please describe the device you are using and the screen resolution of the error and a screenshot of it. Perhaps this error occurs in “mid-screen sizes” that is “between” sizes & refreshing corrects?
I would like to reproduce your error to assist further.

Best regards,
Mike

• This reply was modified 5 years, 4 months ago by Mike. Reason: changed link to dev tools video

Hey Szymon,
Thanks for the link to your site, but the images in the menu, and elsewhere, seem to be loading, Please see the screenshot in Private Content area.
I checked with Chrome, Firefox, & Edge, on Windows 10, which browser are you using?

Best regards,
Mike

Hey manimalone,
Sorry for the late reply, and thanks for the login, Please include FTP access or cPanel (file manager) access in the Private Content area.
I assume that you would like to install the 2017 Demo?

Best regards,
Mike

Hi,
You should give that a try, but this is outside of our support scope, I recommend seeking out the assistance of a freelancer with tinyMCE experience. I noticed that when the tags are shown in the visual editor, the text editor is showing HTML entities. When I searched this on tinyMCE it suggested the valid_elements option as a workaround. But I don’t know how you would incorporate this into your element.
But your image holder doesn’t work either, so perhaps there are more issues at work here?

Best regards,
Mike