Hi,
Thanks for the FTP access but I’m having trouble with the connection as it keeps dropping. Please try uploading your updated theme to a directory named enfold-new and once it is fully uploaded, rename your current enfold directory to enfold-old and then rename enfold-new to enfold and check your site.
If you run into any issues simply reverse the renaming. If you don’t feel comfortable doing this and you have a cPanel file manager within your webhosting account you could post a login for us to use below, but it doesn’t seem that your FTP access is stable enough for me to use from my location.

Best regards,
Mike

Hey Harold,
Thank you for your patience and the link to your site, but I don’t see that you have any social icons activated on the desktop version header, the script above grabs these social icons and places them in the mobile menu. So please try enabling them and trying again.

Best regards,
Mike

Hey Kraig,
Thank you for your patience, as I understand your issue I don’t believe there is a way to disable the layerslider when the video element is playing. I would recommend disabling the loop at the end of your first round of layerslider slides so it doesn’t come back around to the auto playing video again.
But on the other hand, since the layerslider video is playing without sound, I don’t believe that your users even know it is playing behind the video element?

Best regards,
Mike

Hi,
Thank you for the feedback, I have reset my localhost install of v4.8.1 and enabled with no demos and have the base Enfold logo:

which is located at \wp-content\themes\enfold\images\layout\
this is hardcoded on line 132 in \wp-content\themes\enfold\includes\helper-main-menu.php
But whenever a new logo is uploaded this base logo is replaced, I have tested this.
I believe I have seen the old “K” logo you are referring to but I believe that is from a much older version, I don’t see it in the current version. Even so, it to would be replaced with a new logo upload.

Best regards,
Mike

Hi,
Glad to hear that you have sorted this out, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hey Ciprian,
If you have lost your login info to your Theme Forest account you will need to ask them to recover. Envato, aka Theme Forest is the exclusive licensor of Enfold, due to this contract we can not license nor do we have access to licensing info. Typically similar situations to this arise when a developer purchases a license and creates a website product for a customer, and somehow doesn’t supply this license login to the customer, thus the customer is never given access to the licensed files. Envato doesn’t recognize the license code number without the login and password to the Envato account in order to download the licensed files or to update the theme. Typically years go by before the developer’s customer realizes that this has happened and the developer has stopped responding to the customer. Typically the developer only purchased one license but built many sites and can not update them all because they only have one license. Because of this Envato changed their API to a Token that can only be accessed via the account’s login and password.

So now for the good news, in any situation where the user doesn’t have access to the old account, it is cheaper and easier for them to simply purchase a new Enfold theme with a new email and create a new login and account. The greatest benefit to this is the option to extend the support to 12 months for a very small price:

for you see the yearly cost of access to this support form is nearly the same as the cost of the theme:

which I assume you have not updated since you are contacting us though email.
So it will save you time and money to just purchase a new license.

Best regards,
Mike

Hi,
Thank you but unfortunately getting this plugin to work with Enfold is beyond the intended scope of our support, I would recommend seeking the help of a freelance developer to create a custom solution for you.

Best regards,
Mike

Hi,
Thank you for your patience and thanks for the login, I note that you have this error in the theme panel update:

Errors occurred checking on 2021/04/01 16:04:
Paket-URL herunterladen: Fehlercode 404 von Envato erhalten: Not Found:
- description: The purchase you have requested is not downloadable at this time.:
- Möglicher Grund: Dein Download-Limit ist eventuell überschritten - versuche es bitter später wieder.
Download Package URL: A problem occurred accessing your download link. Unable to perform update.
Following Envato package errors occurred:
Enfold - Anfrage für Download-URL fehlgeschlagen.

So first I would point out that Envato has an “update” limit so the first step is to not check for any more updates for 48 hrs, if you have other websites or other Envato products please do not check them either as Envato limits your account cumulatively.
I also note that you are using Thrive Architect which doesn’t play nice with Enfold, I’m not saying it is a cause or that there is anything wrong, but I would recommend disabling it the next time you do check for a update, I would also disable Smash Balloon & YellowPencil.
Now if you just want to update right away and move on I recommend updating via ftp, The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
If you don’t feel comfortable doing this, please include FTP access in the Private Content area and a DropBox link to the newest theme files from your Theme Forest account and I will do this for you.

Best regards,
Mike

Hey Jose,
Thank you for your patience, please see this sticky thread about this issue and let us know if it helps.
I was not able to check your site as I believe it is blocking my IP, if this is true I posted my IP below for you to white list if the sticky thread doesn’t help.

Best regards,
Mike

Hey lkhst,
Thank you for your patience, I don’t see an easy way to achieve this so I have submitted a feature request to the dev team and will reply when they have a chance to review.

Best regards,
Mike

Hi,
Thank you for your patience, I believe that you might be looking for Activate the Shop Overview Page in the theme documentation that explains the use of add_theme_support( 'avia_custom_shop_page' ); to allow the customization of the Shop page with the Advanced Layout Builder.
But if this is not what you meant then please note that all woocommerce customization files that the theme uses can be found at \wp-content\themes\enfold\config-woocommerce\ perhaps there you will find what you were looking for.

Best regards,
Mike

Hey aradiasun,
Thank you for your patience and the link to your example page. The page that you linked to is actually an archive category page, and not a post page, this is important because within WordPress archive page fetches “post entries” from the database with meta such as date, author, categories, comment counts, etc. but not the actual comments, so there is not a way to extract specific comments from these posts and display them in a specific order in your sidebar, in the same way you have the posts shown, unless there is a plugin that I don’t know about, which is possible.
But you can use the WordPress “Recent Comments” widget to display your recent comments in the sidebar, but I believe this is for all comments across your whole site and not specific to the category on the archive page.

Best regards,
Mike

Hey chriscurnow,
Thank you for your patience, I assume the website you are referring to is linked in the Private Content area, if this is the case I note that it is using v4.4.1 from 2019, pre WordPress v5, this version of Enfold was not WordPress v5, Gutenberg ready. Yet I note that you are using WP v5.7, so I am not surprised that you are experiencing issues.
Version 4.4.1 was also pre Envato Token and used the old Theme Forest API so it could not update automatically, so at the time we were advancing to update manually via FTP. You will need to manually update via FTP now.

The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike

Hey aboderc,
Vielen Dank für Ihre Geduld, da ich Ihre Frage verstehe, haben Sie einen Standardbeitrag mit einem vorgestellten Bild. Wenn Sie den Editor in den erweiterten Layout-Generator ändern, wird das vorgestellte Bild nicht angezeigt. Dies liegt daran, dass der Wechsel zum erweiterten Layout-Generator das überschreibt Standardeditor und wird erwartet. Wir empfehlen, dies nicht zu tun. Dies kann auch dazu führen, dass Sie den Inhalt des Beitrags verlieren. Der Advanced Layout Builder wurde nicht für diese Verwendung entwickelt. Bitte fahren Sie mit dem Editor fort, mit dem der Beitrag erstellt wurde, und wechseln Sie nicht hin und her.

— Translated with Google —

Thank you for your patience, as I understand your question you have a standard post with a featured image, and when you change the editor to the Advanced Layout Builder the featured image is not shown, this is because switching to the Advanced Layout Builder overrides the standard editor and is expected. We recommend that you do not do this, doing so could also cause you to lose the content of the post. The Advanced Layout Builder was not designed to be used like this. Please continue with the editor that was used to create the post and don’t switch back and forth.

Best regards,
Mike

Hey David,
Thank you for your patience, I do not see a link to your site so I’m not sure which demo you have imported but the demos typically use a number as the link to the demo image in the import file which you can override with your logo file or simply remove:

This is the logo at Enfold Theme Options > Logo, and the transparency logo is at Enfold Theme Options > Header > Transparency Options > Transparency Logo

you will need to replace both.

Best regards,
Mike