Forum Replies Created

Viewing 30 posts - 14,881 through 14,910 (of 35,008 total)
  • Author
    Posts
  • in reply to: Footer content from page not working #1299120

    Hi,
    Thank you for your patience and the login to your test server, the footer widgets that are showing are the “dummy widgets” that are typically shown when no widgets are picked such as when a new demo is installed. Typically this error occurs when the theme doesn’t see any elements in the footer widgets, or there is some other conflict. So in your case you are using a page as a footer, and I took a look at the normal settings and also tried resaving them since you moved this install from another server but I don’t see what the issue could be. I see that your child theme is very modified with quite a few modified theme files and I don’t feel comfortable trying to debug each one of these modifications, and I don’t feel that it would help you to suggest deactivating your child theme and plugins to see if the footer page works correctly because it obviously does on your old server, so the only suggestion I can think of is to check your modified child theme files for a hardcoded link to your old server or some other resource that is not loading.
    It stands to reason that since this is a clone of a working site and moving it is what has broken it, it could be your PHP version on the new server?

    Best regards,
    Mike

    Hey Tobias,
    Thank you for your patience, please see this solution from Guenni007 I have tested it on this demo test and it seems to still work well.

    Best regards,
    Mike

    in reply to: social footer doesn't show in footer(iPad Pro) #1299113

    Hey hooman80,
    Thank you for your patience, and thanks for the link to your page. I don’t have an iPad or an iPad Pro and you said that when you test the iPad size, 1024px, that the social footer does show and that it was only the actual device that it doesn’t show on. So I tested on browserstack.com which connects to actual devices, so they say, and tested your page horizontally and vertically with an iPad Pro and I saw the social footer, please see the screenshots in the Private Content area.
    Can you include a screenshot of what you are seeing horizontally and vertically so we can get a better sense of what the issue is, such as is the whole footer not showing, or is it just the icons not showing, etc?
    Now browserstack.com only lets me test on iPad Pro versions once each for one minute, and what I noticed was I kept getting “service unavailable” for your domain and at times it was loading very slow, which could be with you in the UK and I’m in the US, and you have a login to see the page and I’m trying to connect virtually and so on…
    My point is perhaps it is not the actual device but the connection to the page that the device has? Anyways some screenshots would help.

    Best regards,
    Mike

    in reply to: Image in sidebar latest news widget #1298957

    Hi,
    Thank you for your patience and the link to your sidebar news widget, so in this screenshot of your current source code please note that the current width & height of the image is 36px, and the “sizes” attitude has the max-width set to 36px, Red Arrows, but you also have a 180px source image available, Yellow Arrow
    change_image_size_src_used_with_jquery.jpg
    So I prepose this jQuery script to change the source image used to the 180px version which will give you a larger image and keep it looking crisp.

    function newsbox_custom_script() { ?>
        <script>
    (function($){
      $(document).ready(function(){
    $('.sidebar .newsbox .news-thumb img.size-widget').attr('width', '180');
    $('.sidebar .newsbox .news-thumb img.size-widget').attr('height', '180');
    $('.sidebar .newsbox .news-thumb img.size-widget').attr('sizes', '(max-width: 180px) 100vw, 180px');
    $('.sidebar .newsbox .news-thumb').css({'height': '180px','width': '180px'});
     });
    })(jQuery);
    </script>
        <?php
    }
    add_action('wp_footer', 'newsbox_custom_script');

    change_image_size_src_used_with_jquery_after.jpg
    Now if you want the image larger you could regenerate the thumbnails so you would have a larger option for a source and adjust the script, or if you don’t need the image to be very crisp you can adjust the last line of the script (css) to suit.

    Best regards,
    Mike

    Hi,
    Thank you for the feedback, please try disabling Enfold Theme Options > Performance > JS & CSS file merging and compression and at the bottom of the performance settings page enable the Enfold Theme Options > Performance > Delete old CSS and JS files and then clear your browser cache and any cache plugin, and check.
    If this corrects then you can reset the performance settings back to the way they were.
    I noticed that this css was in your merged css file twice:

    #top .all_colors .image-overlay-inside {
        display: none
    }

    If this is in any of your Quick CSS or custom css, please remove.
    This this doesn’t help please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top .all_colors .overlay-type-extern > .image-overlay-inside {
        display: block !important;
    }

    and then clear your browser cache and check, this should correct.

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1298930

    Hi,
    Glad we were able to help, we will close this now as it is quite long and covers several issues from multiple sites and thus becoming hard to follow. Typically we ask to start a separate thread for each request so it is easier for everyone to follow along. Thank you for using Enfold.
    For any other questions or issues, feel free to start a new thread in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    Sorry I have not seen any plugins that would do this and if you have like a million of email links all over the site as you posted above I can see how a plugin that would change these on the fly would be a performance issue.

    Best regards,
    Mike

    Hi,
    Glad to see that Guenni007 was able to help you with this, and it seems that your question has been resolved, shall we close this thread then?

    Best regards,
    Mike

    Hey Peter,
    Thank you for your patience, it sounds like you are placing the team members email addresses as plain text in the element, and spam bots will find this, there is not a specific Enfold thing to do to prevent “scrapping” which is what this is called. But you can try a hexadecimal converter
    hexadecimal_converter-Stop_Email_Harvesters_Spam-Encode_Your_Emai_-Addresses.jpg
    This typically works well, another approach would be to use images for the email addresses but don’t make the images clickable links unless you encode them because the bots will find the links.
    Perhaps you should reconsider why the company officers, such as the CEO, want their emails shown to the public, I would imagine that the CEO has a “gatekeeper”? If the company is small or wants to have an “we are assemble” look/feel then I recommend encoding the emails like above and also ask the reader to add something to the message and use email filters to filter the email inbox.
    Most people who are going to email you don’t mind an extra step to help fight spammers.

    Best regards,
    Mike

    Hi,
    Good catch, glad to hear that this is sorted out now we will close this now, and thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1298776

    Hi,
    Thank you for the screenshot, it seems that the issue occuurs for smaller mobile screens, 320px – 375px, to correct this please try this css:

    @media only screen and (max-width: 376px) { 
    	#menu-item-shop .cart_dropdown_link {
        padding: 0 !important;
    }
    .responsive.html_cart_at_menu #top .main_menu .menu>li:last-child {
        padding-right: 0 !important;
        margin-right: 0 !important;
    }
    .responsive #top #header_main > .container .main_menu .av-main-nav > li > a {
        padding: 0 0 0 8px !important;
    }
    .responsive.html_bottom_nav_header.html_cart_at_menu #top #wrap_all #header_main .main_menu {
        right: 120px !important;
    }
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    I have heard back from the team and added this function to your functions.php:

    add_action( 'woocommerce_after_shop_loop_item_title', 'wc_add_short_description' );
    function wc_add_short_description() {
    	global $product;
    	?>
            <div class="product-short-description" itemprop="description">
                <?php echo apply_filters( 'woocommerce_short_description', $product->get_short_description() ) ?>
            </div>
    	<?php
    }

    This allows the “short description” to show, please check your test page to see this is action.

    Best regards,
    Mike

    Hi,
    I didn’t make any adjustments in your theme settings, but you will note above I pointed out that you were manually disabling template builder elements including the Image with Hotspots Element which you are using on this page. I recommend disabling all of your caching plugins and JS minifying and compression in the theme and allow all elements to load
    jQuery is not defined typically means that the script is loading before jQuery, jQuery has to load first so the script can use it.

    Best regards,
    Mike

    in reply to: Change size of a Qty box on product page #1298604

    Hi,
    Glad that helped, if I understand correctly it would not matter if it was a JS file that you linked to or the script added directly, both will still be loaded anytime the class wc-pao-addon-custom-price is found, but I believe what you want to do is to limit the searching of that class, and thus the JS overhead related to it.
    I recommend adding the page class of single product pages that will contain the wc-pao-addon-custom-price class, by adding the top most page class the JS will stop looking for your class sooner instead of searching the whole page.

    jQuery(document).ready(function(){
        jQuery('#top.single-product .wc-pao-addon-custom-price').val("0");
    });

    Now with that expectation I do not see your class wc-pao-addon-custom-price on the test page we have been looking at, so if it is another page or a cart page you would want to use the topmost page class for that page. I hope that makes sense.

    Best regards,
    Mike

    in reply to: Change size of a Qty box on product page #1298287

    Hi,
    Well that makes more sense 😊
    Please try this css then:

    #top #main .single-product-summary .wc-pao-addon-wrap > .wc-pao-addon-input-multiplier {
       width: 43px;
       height: 43px;
       line-height: 43px;
    }

    and clear your browser cache and any caching plugin, you will note I didn’t use !important; in the css because I didn’t think it was neassary, but if you have trouble you can use it like this:

    #top #main .single-product-summary .wc-pao-addon-wrap > .wc-pao-addon-input-multiplier {
       width: 43px !important;
       height: 43px !important;
       line-height: 43px !important;
    }

    and if you still have trouble try the css in the WordPress > Customize > Additional CSS field as it has priority.

    Best regards,
    Mike

    Hi,
    Perhaps I misunderstood about your “Significant Trees” hotspots, so when you have those hotspots set as transparent there is no indication that there is something there to mouse-over, except for the map image, so I thought that you thought that the hotspots were not working there, thus my pointing out that the hotspots were transparent.
    Now I believe that you want the “Significant Trees” hotspots transparent so I reverted my test page, linked below, to show that while the hotspots are transparent, the mouse-over effect does show the popups.
    CPT2105040710-249x225.gif
    (the image above links to a gif that shows the mouse-over popup)
    Please clear your browser cache and check the test page linked below.

    Best regards,
    Mike

    in reply to: Change size of a Qty box on product page #1297996

    Hi,
    Well I don’t see that you have the css applied to your site right now, but when I inject it via the browser this is how it looks:
    2021-05-03_073535.jpg
    Please try the css in the WordPress > Customize > Additional CSS field as it has priority
    2021-05-03_074210.jpg

    Best regards,
    Mike

    in reply to: Can't get Church Demo to import #1297819

    Hi,
    Thank you for your patience, the FTP account that you created is assigned to the user that you created so we don’t have access to the WordPress directory that we need to upload the files. Please see this documentation step 4 where it says:

    To give this user access to the entire account, enter nothing but a forward slash (/)

    please correct this so we can upload the images and such. I tried to import the xml for the church demo and it mostly worked but it’s not fully there, I may want to reset the site to try again, unless it is close enough for you to work with?
    I believe the main issue for your site is that the PHP ZipArchive Extension is not enabled on your server, you should ask GoDaddy to enable this, this is a common PHP extension that should always be enabled on every server everywhere, don’t let them tell you differently. I believe if you get this enabled and reset the site and try to import again all should go well.

    Best regards,
    Mike

    in reply to: Change size of a Qty box on product page #1297813

    Hi,
    Please try this and clear your browser cache:

    #top #main .single-product-summary .quantity input.plus, 
    #top #main .single-product-summary .quantity input.minus, 
    #top #main .single-product-summary .quantity input.qty {
       width: 33px;
       height: 33px;
       line-height: 33px;
    }

    Best regards,
    Mike

    in reply to: Fade in hero image at top of page #1297812

    Hey CharlieTh,
    You can create a fadein effect on most any element with css keyframes like this:

    #top.home #av_section_1 {
    animation: fadein 6s;
    }
    
    @keyframes fadein{
        0% { opacity:0; }
        50% { opacity:0; }
        60% { opacity:0.1; }
        100% { opacity:1; }
    }

    So as an example, the linked test home page in the Private Content area has a color section at the top with a background image
    2021-05-02_152601.jpg
    the css above is set to fadein over 6 seconds but the keyframes has the opacity set to zero for 50% of the time, so the first 3 seconds the element is hidden, then at the 60% mark the element is slowly started to show for the remaining time.
    You can try different timings and opacity to get the effect you like.

    Best regards,
    Mike

    Hey sitesme,
    Thank you for the screenshot and link, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.page-id-763 .av-arrow-down-section .av-section-color-overlay {
        bottom: 0 !important;
    }

    Best regards,
    Mike

    in reply to: Masonry Grid – remove caption overlay #1297805

    Hey Isabel,
    Thanks for the link to your site and the css you are trying, your css works for me when I inject it via the browser, but I don’t find it being applied from your site. When I check your child theme stylesheet I see that you didn’t add the !important; as displayed in your code snippet above, please try adding it or add another ID after #top so your css with have priority.
    2021-05-02_141603.jpg

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1297801

    Hi,
    Glad to hear this helped. As for your site not moving smoothly, I took a look and your store seems to operate like any other woocommerce site I’ve checked, I note that you have several pro-level third-party woo plugins that will add overhead to your site but I’m really not seeing anything crazy right now. I also see that you are not caching right now either so as you add more products I would imagine the caching would offset this overhead too. Perhaps as you plan out your store, try to guide the customer along so the number of products shown on each screen are minimal, such as 20 instead of 200 that would also help, overall.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, the product slider doesn’t offer the option to also show the excerpt, but I asked the rest of the team if there is a filter or action to allow this, I didn’t find one myself but I hope to get clarification about this soon. Since it is the weekend it may take a while to hear back, thank you for your patience.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, I copied your test map page to my test server and found that the hotspots that were not showing had the hotspot colors set to transparent, so they were not showing. This happened to be all of the “Significant Trees” hotspots so I edited these to be the same as the others. I also noticed that many of your images were not using https you may want to review this on your other pages to help with CORS errors, anyways this solves the case of the missing hotspots.
    But I notice that your hotspots are acting erratically, please compare your test page with mine in the Private Content area, my test install has no caching and only woocommerce for a plugin, I see your site is manually disabling template builder elements including the Image with Hotspots Element and you are using W3 cache which is minifying JS while the theme is also merging and compressing JS, this double minifying can cause issues.
    I recommend disabling all of your plugins and any object-oriented caching on your server and all minifying and compression in the theme and allow all elements to load, once your site is done being built you can start caching, minifying, and tweaking a little at a time. Anyways I hope this helps.

    Best regards,
    Mike

    Hi,
    Please try this link to open a new thread
    The button should show as a big blue button at the top of this page
    2021-05-01_193106.jpg
    Please let us know if this helps and we will close this old thread.

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1297750

    Hi,
    Thank you for your patience, I added the function for the first category that has the slug “strips” and it seems to be working well, please check, but I notice that for your product categories this is the only one in English and I wonder if this was in error or if it will be changing, or if the other ones will be changing?
    2021-05-01_182329.jpg
    the slug is not in the code so the language doesn’t matter, but changing the slug may change the slug ID which is in the code, so please check if this will be changing and correct before I make the other categories so we don’t have to re-write the code later, thank you.

    Best regards,
    Mike

    in reply to: colorsection background image smaller in mobile view #1297745

    Hi,
    Sorry for the late reply, when I check your site the above css is not showing that it has been applied, please try this code in the WordPress > Customize > Additional CSS field:

    @media only screen and (max-width: 767px) {
    .avia_mobile #top.home #wrap_all #therapieangebote > .avia-full-stretch {
    	background-attachment: fixed !important;
    }
    }

    Then clear your browser cache and any cache plugin, and check.
    If you still don’t see any difference please leave the css in place so we can also test.
    If the above css is in place then please include an admin login in the Private Content area so we can check why it is not showing that it has been applied.

    Best regards,
    Mike

    in reply to: Plugin Compatibility Issue – eForm #1297561

    Hi,
    For the page that you have linked to the content looks full width to me with 50px padding on the left and right, but my screen width is 1536px, so I assume that you have a wider screen, in that case you can use this css to assign the width wider. In this example the width is 2000px and the padding is 0px, please adjust to suit.

    #top.single-job_listing #main > .container_wrap_first > .container {
    	max-width: 2000px;
    	padding: 0;
    }

    Please note that typically we request that each support thread is limited to a single issue so that the threads don’t become long and off-topic, so if you find that this css helps with the page width please let us know and we will close this thread and for future questions on new topics you can create a new thread and we will be happy to assist. Thank you for your understanding.

    Best regards,
    Mike

    in reply to: Plugin Compatibility Issue – eForm #1297373

    Hi,
    From what I can tell from looking at your source code, the stylesheet that is loading the css in the above modification is located at: /wp-content/uploads/eform-custom-material/form-theme-120.css

    Best regards,
    Mike

Viewing 30 posts - 14,881 through 14,910 (of 35,008 total)