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Viewing 30 posts - 14,521 through 14,550 (of 34,625 total)
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  • Hi,
    Thank you for your patience, the product slider doesn’t offer the option to also show the excerpt, but I asked the rest of the team if there is a filter or action to allow this, I didn’t find one myself but I hope to get clarification about this soon. Since it is the weekend it may take a while to hear back, thank you for your patience.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, I copied your test map page to my test server and found that the hotspots that were not showing had the hotspot colors set to transparent, so they were not showing. This happened to be all of the “Significant Trees” hotspots so I edited these to be the same as the others. I also noticed that many of your images were not using https you may want to review this on your other pages to help with CORS errors, anyways this solves the case of the missing hotspots.
    But I notice that your hotspots are acting erratically, please compare your test page with mine in the Private Content area, my test install has no caching and only woocommerce for a plugin, I see your site is manually disabling template builder elements including the Image with Hotspots Element and you are using W3 cache which is minifying JS while the theme is also merging and compressing JS, this double minifying can cause issues.
    I recommend disabling all of your plugins and any object-oriented caching on your server and all minifying and compression in the theme and allow all elements to load, once your site is done being built you can start caching, minifying, and tweaking a little at a time. Anyways I hope this helps.

    Best regards,
    Mike

    Hi,
    Please try this link to open a new thread
    The button should show as a big blue button at the top of this page
    2021-05-01_193106.jpg
    Please let us know if this helps and we will close this old thread.

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1297750

    Hi,
    Thank you for your patience, I added the function for the first category that has the slug “strips” and it seems to be working well, please check, but I notice that for your product categories this is the only one in English and I wonder if this was in error or if it will be changing, or if the other ones will be changing?
    2021-05-01_182329.jpg
    the slug is not in the code so the language doesn’t matter, but changing the slug may change the slug ID which is in the code, so please check if this will be changing and correct before I make the other categories so we don’t have to re-write the code later, thank you.

    Best regards,
    Mike

    in reply to: colorsection background image smaller in mobile view #1297745

    Hi,
    Sorry for the late reply, when I check your site the above css is not showing that it has been applied, please try this code in the WordPress > Customize > Additional CSS field:

    @media only screen and (max-width: 767px) {
    .avia_mobile #top.home #wrap_all #therapieangebote > .avia-full-stretch {
    	background-attachment: fixed !important;
    }
    }

    Then clear your browser cache and any cache plugin, and check.
    If you still don’t see any difference please leave the css in place so we can also test.
    If the above css is in place then please include an admin login in the Private Content area so we can check why it is not showing that it has been applied.

    Best regards,
    Mike

    in reply to: Plugin Compatibility Issue – eForm #1297561

    Hi,
    For the page that you have linked to the content looks full width to me with 50px padding on the left and right, but my screen width is 1536px, so I assume that you have a wider screen, in that case you can use this css to assign the width wider. In this example the width is 2000px and the padding is 0px, please adjust to suit.

    #top.single-job_listing #main > .container_wrap_first > .container {
    	max-width: 2000px;
    	padding: 0;
    }

    Please note that typically we request that each support thread is limited to a single issue so that the threads don’t become long and off-topic, so if you find that this css helps with the page width please let us know and we will close this thread and for future questions on new topics you can create a new thread and we will be happy to assist. Thank you for your understanding.

    Best regards,
    Mike

    in reply to: Plugin Compatibility Issue – eForm #1297373

    Hi,
    From what I can tell from looking at your source code, the stylesheet that is loading the css in the above modification is located at: /wp-content/uploads/eform-custom-material/form-theme-120.css

    Best regards,
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: AMP issues detected #1297354

    Hi,
    Thank you for the link to your page, in the AMP version the page the AMP plugin is not allowing the ALB (Advanced Layout Builder) video element to load correctly, please replace the video element which has the YouTube link http://www.youtube.com/watch?v=HWNtcOAFmEY&t=11m54s with a code block element and a YouTube embed iframe, you can get the correct code from the YouTube site, it seems that the AMP plugin allows this to load correctly.

    <iframe width="560" height="315" src="https://www.youtube.com/embed/HWNtcOAFmEY?start=716" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

    Another option might be to allow the scripts of that page which the AMP plugin is blocking to load correctly or to disable the AMP plugin for that one page, which is an option in the “Publish” panel next to the “Update” button.

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1297170

    Hi,
    Thank you for the login, but I’m not sure why this is occurring, I have tried to recreate this on my server but so far I have not been able to. I see that you are using Variation Swatches for WooCommerce and Advanced Custom Fields together and this makes it complicated to try to recreate. When the filters are used the product description container that holds the image is removed so the page structure is changing. I might be able to inject the image with jQuery as we did a year ago, but we would need to write this for each category, do you plan on using a lot of categories? Does this also need to work for mobile? This might be a bigger job than it looks.

    Best regards,
    Mike

    Hi,
    Glad to hear that your issue was solved, perhaps it was a caching issue or something similar? Either way, the good news is that it’s working again, so shall we close this then?

    Best regards,
    Mike

    Hi,
    Thank you for the link, the source url to your transparent logo is being displayed as (unknown) :
    2021-04-27_082003.jpg
    it should be like this:
    2021-04-27_082258.jpg
    I believe this is caused by a plugin on your site, probably one that “optimizes” your images. Please check that the url to your logos are correct and then try disabling your plugins and clearing your browser cache until your logo shows again.

    Best regards,
    Mike

    in reply to: Website flickering on loading #1296998

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    .rating_container {
    	display: none !important;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Plugin Compatibility Issue – eForm #1296977

    Hi,
    I’m glad that this has helped and placed you on the right track I recommend that you continue along with the plugin developer. But supporting third-party plugins such as this is beyond our intended support scope.

    Best regards,
    Mike

    Hey mvi,
    Thank you for your patience, but we will need to see your site in order to review what is the issue.
    I’m not seeing any issues with either logos, transparent or regular, on the 2017 Demo with v4.8.2 so I can’t imagine that there is a bug with it?

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1296631

    Hi,
    Thanks, but I believe my IP is being blocked because I’m not seeing the WordPress login form just this:
    2021-04-25_152331.jpg
    I can see your dev site front page fine, it looks like you are using the “Shop Demo” 🙂

    Best regards,
    Mike

    in reply to: Website flickering on loading #1296630

    Hey Ralf,
    Thank you for your patience and the video and link, this looks like a lazyload error to me based on similar loading issues that I have seen on other sites. When I have seen this before it was not the expected behavior or the correct behavior, it was more like a conflict. I note that you are using a plugin called PhastPress that I have not heard of before and when I research it I find that it seems to be a “no configuration” web page optimization engine with lazyloading, so my first suggestion would be to disable it to see if you continue to have this issue.
    The script looks like it waits for the DOM to load and then passes the theme scripts and css phast.on(document,"DOMContentLoaded").then which might be causing an issue with page load functions resulting in a double load with some elements, but I’m not sure.
    If you find the page loads correctly without the plugin, but you want to try to keep using the plugin, you could try disabling the theme lazyloading and ensure the jQuery is not being forced to the footer at Enfold Theme Options > Performance > Load jQuery in your footer and disable Enfold Theme Options > Performance > JS & CSS file merging and compression, although I don’t believe you are using this. Also try disabling any other caching, I can’t see if you are using any, and also try disabling server cache if it is an object-oriented cache such as Memcached, Redis, Varnish, Litespeed, etc.
    I hope this helps.

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1296622

    Hi,
    Thank you for the login details, but I’m getting a 403 error for the login page, perhaps this is a security setting, if so please whitelist my IP in the Private Content area.

    Best regards,
    Mike

    Hey JoaoBrots,
    Thank you for your patience and for the login, I didn’t find an example of a product slider with star reviews on your site so I created a test product slider page, but the star reviews do not show, so can you link to a page with the star reviews that you would like to hide?

    Best regards,
    Mike

    in reply to: Plugin Compatibility Issue – eForm #1296613

    Hi,
    Thank you for your patience, in comparing these pages and the un-minified css I found that the plugin css is being overwritten by the theme css because of css specificity, to correct this we can give the plugin a higher specificity by adding two IDs to the rules, for example, currently the plugin css is this: .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > input but adding two IDs before the rule will give it more specificity: #top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > input , so you could edit the plugin stylesheet and add the two IDs to every rule and this would solve all of your current and future issues, or you could add this css to your current custom stylesheet which would solve the issues that I see on the two pages that you have linked to:

    #top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field > label.active {
        -webkit-transform: translateY(-150%);
        transform: translateY(-150%)
    }
    
    #top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > input,#top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > textarea,#top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > label,#top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > .validate ~ label,#top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > .autocomplete-content {
        padding-left: 2.5em;
        margin-left: 0;
        width: calc(100% - 3em)
    }
    
    #top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > input,#top #main .ipt-uif-custom-material-custom.eform-override-element-boxy .input-field.has-icon > textarea {
        width: calc(100% - 3em - 2px)
    }

    then if you find any future issues with other elements in your forms you will know to follow the same procedure with the css rules for that element.
    Please don’t forget to clear your browser cache before checking.

    Best regards,
    Mike

    in reply to: Timeline images animation #1296562

    Hey AliAbabwa,
    Thank you for your patience when I take a look at an example of our timeline I see that it already shows the “fadein” animation, but I’m not sure which image animation you would like to achieve. Please try creating a test page with the timeline element as you will be using it and an image with the animation that you like and we can try copying the animation for you. We will need to see the timeline as you intend to use it because the different options apply different classes to it and this is not a general kind of customization.

    Best regards,
    Mike

    in reply to: colorsection background image smaller in mobile view #1296561

    Hi,
    Thank you for your patience and for the link, when I check your site it looks like there is only one section that is having an issue with the gold edge in mobile, #therapieangebote so in that case I modified Rikard’s css a little to this:

    @media only screen and (max-width: 767px) {
    .avia_mobile #top.home #wrap_all #therapieangebote > .avia-full-stretch {
    	background-attachment: fixed !important;
    }
    }

    please try this instead and clear your browser cache and check.

    Best regards,
    Mike

    in reply to: stretch image to egde of text element #1296558

    Hey jelle,
    Thank you for your patience and the links, as your page is currently setup please try this css:

    #top.home #main .flex_column.kleur .column-natuur > img {
    	margin-left: -50px !important;
        max-width: 150% !important;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Link column to full screen pop-up / iframe #1296556

    Hi,
    Very good we will go ahead and close this then, for your information through, column links are actually “fake” and are simulated within Enfold, the URL is actually added in a separate link element inside the column.

    Best regards,
    Mike

    in reply to: top image in woocommerce category #1296552

    Hi,
    Thank you for the link to your /product-category/strips/ page but since this is a different site and it’s been over a year since we have looked at this customization I’m not quite sure if you are using the same script as above, can you include an admin login to this new site so I can take a look?
    Thank you for the mockup image for the mobile header that you are trying to achieve, please try this css:

    @media only screen and (max-width: 767px) { 
    .responsive #top #wrap_all .logo {
        float: none !important;
        margin: auto !important;
    }
    .responsive #top #wrap_all #header {
        height: 140px !important;
    }
    .responsive.html_bottom_nav_header.html_cart_at_menu #top #wrap_all .main_menu {
        top: 60px !important;
        right: 150px !important;
    }
    .responsive.html_bottom_nav_header #top #menu-item-shop.cart_dropdown {
        right: 90px !important;
        top: 60px !important;
    }
    }

    Then clear your browser cache and check.

    Best regards,
    Mike

    in reply to: LearnDash result page not working with Enfold #1296545

    Hi,
    Glad to hear this helped I pointed this out to the dev team for them to review. I believe that this solution is a bit hacky to be included in a release, but perhaps they will add something else. We will close this now. Thank you for using Enfold.
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Link column to full screen pop-up / iframe #1296063

    Hi,
    To achieve the exact function of that page team section you would need to use the same css, javascript, and html structure, this could then be added to a code block section in your page. While this is a cool effect I can’t justify the time to scrape this code and reformat it in a clean matter for you as it is not really an Enfold task. You would basically right-click and save as the page to your desktop and then clean up the css, javascript, and html, but if you don’t feel comfortable doing this you could hire someone to do it for you in a few hours for pretty cheap money, UpWork.com or Fiverr.com might be a good place to look.
    The debugger code and example links above to achieve a similar effect in Enfold also work as described, but they are similar not exact.

    Best regards,
    Mike

    in reply to: Media library doesn't find uploaded mp4 file #1296046

    Hi,

    @cnovey
    this is a core WordPress issue, for files to show in the media library they must be registered in the WordPress database.
    The only way to do this is with a plugin, we do not recommend any certain plugin to achieve this, nor have we tested their current compatibility, but this tutorial recommends the Add From Server plugin, but please read about it carefully first and use it at your own discretion.
    I recommend that you take Guenni007’s advice.
    In the future please create a new thread for your questions instead of re-opening a 3-year-old thread, thank you for your understanding and for using Enfold.

    Best regards,
    Mike

    in reply to: Spacebar doesn't work in Special Headings #1296039

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 30 posts - 14,521 through 14,550 (of 34,625 total)