Forum Replies Created
-
AuthorPosts
-
Hey Daniel,
Try to download the newest version of enfold from your Theme Forest account and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder via ftp and check that your site is working correctly.
This is the files you should see in the enfold directory:
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.Best regards,
MikeHi,
Sorry to hear you are having this trouble, but I also was not able to reproduce this error, I tested on a Windows & Mac desktop at 1440×900 & 1280×800, and other sizes & I tried zooming in.
Your screenshot looks like the buttons are getting some sort of max-width, but I’m not sure because I can’t reproduce it.
If you include an admin login perhaps I will see something in the layerslider settings?Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
To center the name & subtitle please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:#main .avia-testimonial-row .avia-testimonial-name,#main .avia-testimonial-row .avia-testimonial-subtitle { text-align: center; }
Best regards,
MikeHey Roberto,
Thank you for your question, yes you can use a single license for a single domain and it’s sub-domains, such as for staging sites. You can also use it on a localhost if you wish.Best regards,
MikeHi,
Glad Ismael was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for your question, this was added Sep 27th 2021 – Version 4.8.6.3, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJanuary 6, 2022 at 1:14 pm in reply to: Full screen image opened from "Image" element is larger than Masonry lightbox #1334526Hi,
Glad Ismael was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Ismael was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Rikard was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad your restore worked, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Günter was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear this is sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Please include an admin login for us, the login in your first post doesn’t work.
In this post you say that the problem only occurs when the child theme is activated.
But in this post you said everything works fine till you switch on WMPL plugins, do you have WMPL addons, do you mean that you have multiple WMPL plugins? Please try activating them one at a time and let us know which one is causing the error.
So does this mean that the error is not in the child theme?Best regards,
MikeHi,
Please open a new thread for separate issues, we prefer to keep each thread on-topic, such as the topic of this thread is hiding the border of a button.
When you open your new thread please include an admin login to your site for us so we can see which language plugin you are using and try to explain as fully as possible your issue, such as which page you are editing that loses it’s content and how we can reproduce the error, if your not sure how to explain screenshots often help. Thank you for your understanding and for using Enfold.Best regards,
MikeHey troupdim,
Please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (max-width: 767px) { #top #header_main #av-burger-menu-ul .av-menu-button > a .avia-menu-text { border: none; border-radius: 0; padding: 0; } #top #wrap_all #header_main #av-burger-menu-ul .av-menu-button-bordered.av-menu-button > a { border-bottom-style: solid; border-bottom-width: 1px; } }
After applying the css, please clear your browser cache and check.
If this doesn’t help please include the url to the page in question so we can take a closer look.Best regards,
MikeDecember 30, 2021 at 1:33 pm in reply to: image is not displayd on the right height in the browser in the portfolio item page #1334019Hi,
Glad we were able to help, if you have any further questions please create a new thread after Jan 3, and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 29, 2021 at 1:26 pm in reply to: image is not displayd on the right height in the browser in the portfolio item page #1334014December 29, 2021 at 1:38 am in reply to: image is not displayd on the right height in the browser in the portfolio item page #1334011Hi,
Using a child theme would be ideal, but you could add the function above to the Enfold functions.php file, it would be lost when you update the theme next.
Our latest child theme should be included in your full theme download from your Theme Forest account, it is the one with the documentation, or you can download the original child theme from our online documentation here ▸ Child Theme
Please read the steps especially Step 4: Import parent theme options and note that if the site doesn’t look like all of the styles are correct, as in the colors, try clearing your browser cache and disabling your caching plugin, if you have one.
I recommend exporting your theme settings to your computer as a backup before installing the child theme, just for peace of mind, I’ve not seen a child theme install go wrong before.
Best regards,
MikeDecember 28, 2021 at 2:35 pm in reply to: How to Open New Support Ticket for Enfold Support #1334007Hey Ramon Olivencia,
The reason you are having a hard time opening a ticket is that our support forums are closed for the holidays, there is a large blue notice on the page about this:
I took a look at your long multi-page form and typically when there was an error it would show like this:
but at the end of your form this doesn’t show, but you do have some javascript errors, so first i recommend that you disable all caching and the <strong style=’color:#000′>Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and then ensure you are not forcing the jQuery into the footer at <strong style=’color:#000′>Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer
If this doesn’t help then try disabling all fields that are “required”, if your form still is not working then try creating a test form that is only one page with no required fields and see if that works.
It looks like some of your fields are “copied” such as a “phone” field used for another type of field, this could break the WPForms logic, so try creating each field independently.
We do not offer support for third party plugins like WPForms, but we do try to help were we can, if none of this helps try asking WPForms for help again.You have asked this question in the “Pre Sale Questions” email system which is not the correct place, so please try the suggestions above and we will be back on Jan 3, at that time if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
MikeDecember 28, 2021 at 1:56 pm in reply to: image is not displayd on the right height in the browser in the portfolio item page #1334006Hey Reina Smallenbroek,
Thank you for the link to your single portfolio item, I see that the featured image is using the 845×321 image, to use a larger image that is not cropped, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 ); function enfold_customization_modify_thumb_size( $size ) { $size['entry_with_sidebar'] =array('width'=>1500, 'height'=>1500 , 'crop' => false); return $size; }
this will only take effect on new uploaded featured images, or you can use the thumbnail regeneration plugin
Then clear your browser cache and any cache plugin, and check.
Our support forums are closed for the holidays, we will be back on Jan 3, at that time if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey Christian Wußmann,
Thank you for your question, but “hide” is the only option.
Our support forums are closed for the holidays, we will be back on Jan 3, at that time if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold and Happy New Year!Best regards,
MikeHi,
Thank you for your question, I see that you are using the theme CHOICES from 2012, this theme is no longer available and can not be updated.
We now only offer the Enfold theme you can review the demo here, but unfortunately, you will not be able to import your old site into this theme, you will need to rebuild it from scratch, which should be easy enough, but I wanted to ensure you knew that.Best regards,
MikeHi,
Glad Yigit was able to help, if you have any further questions please create a new thread after Jan 3 and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 24, 2021 at 3:21 pm in reply to: Header has a fine, vertical line (continuation from sidebar). #1333953Hi,
Thank you for the login, the error was caused by having an element above a full-width element, elements such as color sections, layerslider, etc need to be at the top of the page when a sidebar is used otherwise the sidebar will show above & below it.
So on your page you had an empty 1/1 column above the layerslider element with a sidebar in use, I believe you were using the empty column so the header would show as white while you had the transparent header set.
So to correct I removed the empty column and set the header as “not transparent”, now your page shows as before but without the sidebar border in the header.
Please clear your browser cache and check.Best regards,
Mike -
AuthorPosts