Forum Replies Created

Viewing 30 posts - 1,051 through 1,080 (of 33,013 total)
  • Author
    Posts
  • in reply to: Product image and product gallery #1444606

    Hi,
    Glad that we could help.

    Best regards,
    Mike

    in reply to: Shop Category List Size #1444595

    Hi,
    Try this CSS instead:

    #top .avia_codeblock_section .woocommerce.columns-4, #top .avia_codeblock_section .products.columns-4 {
      display: flex; 
    }
    
    #top .avia_codeblock_section .products .product.last, #top #main .avia_codeblock_section .products .product.last {
      margin-right: 13px;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, and removing the previous css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Advanced layout editor not loading #1444575

    Hi,
    Thank you for your patience, when I first checked I found that the Advanced Layout Builder (ALB) was not loading on the pages that I tested and was getting the error: /admin-ajax.php 503 (Service Unavailable) I couldn’t tell what was causing this.
    But when I disabled all of your plugins your pages loaded quickly and the ALB worked correctly, I set the plugins back to the way I found them.
    Try disabling all of your plugins and then reload the page. You should see that this resolves the issue, then reactivate each one individually and reload the page until you find the conflict.

    Best regards,
    Mike

    in reply to: Product image and product gallery #1444565

    Hey Aubin,
    Please ensure that you have Enfold Theme Options ▸ Shop Options ▸ Product gallery ▸ WooCommerce 3.0 product gallery enabled
    Enfold Support 5875

    Best regards,
    Mike

    in reply to: Souci suite mise à jour #1444556

    Hey jetsaveurs.com,
    Thank you for your patience but I couldn’t find the page with the error, please link directly to the page with the error.
    When I checkthe quantity field in each product box it is centered,
    Enfold Support 5873

    Best regards,
    Mike

    Hey lyubopopov,
    Thank you for the link to your site, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor, or if you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
    Enfold_Support_2680.jpeg
    then add this code and save:

    function select_value_in_form() { ?>
      <script>
    document.addEventListener('DOMContentLoaded', function() {
        var selectFields = document.querySelectorAll('.page-id-15 #avia_6_1');
        selectFields.forEach(function(selectField) {
            for (var i = 0; i < selectField.options.length; i++) {
                if (selectField.options[i].value === 'Brazil') {
                    selectField.selectedIndex = i;
                    break;
                }
            }
        });
    });
    </script>
      <?php
    }
    add_action( 'wp_footer', 'select_value_in_form', 99 );
    

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    I wrote this to only work on the one page so it won’t interfere with other pages.

    Best regards,
    Mike

    Hi,
    I tried looking into why PageSpeed Insights are not consent, and I found many articles like this one: Why Google PageSpeed Insights don’t reflect reality

    PageSpeed Insights uses a slow 3G connection for its mobile testing, rather than 4G or 5G or a regular broadband connection. This means that the large majority of your visitors will see faster page loads and have a much better experience browsing your website by default than PageSpeed Insights suggests.

    On GTMetrix the desktop version of your /counseling-austin-tx/ page is 99
    Enfold Support 5865
    but you need a paid plan to test as mobile.
    The Pingdom Website Speed Test rates your /counseling-austin-tx/ mobile version as 85
    Enfold Support 5867
    DebugBear rates your /counseling-austin-tx/ mobile version as 94
    Enfold Support 5869
    This site claims to be More accurate data than Page Speed Insights:
    Enfold Support 5871

    Best regards,
    Mike

    in reply to: frames the same width? #1444525

    Hey schweg33,
    Try this CSS in your <strong style=’color:#000′>Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 1224px) { 
    #top.home .avia-button.avia-size-small {
    	min-width: 100%;
    } 
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: theme support not available #1444522

    Hey charles GUERRIER,
    Typically each license includes six months of support in our support forum, unless at the time of purchase you selected to extend this to one year.
    After this time you can go to your Theme Forest account and renew your support. If you have multiple licenses for multiple projects you can register your Purchase Code here and create an account for the licenses that still have available support time. Unfortunately we don’t have a way to register multiple purchase codes under the same support account, so just create a different account for each one. You can always go to your Theme Forest account and renew your support.

    Best regards,
    Mike

    in reply to: Upgrade from 4.8 6.3 #1444521

    Hi,
    I would recommend copying the css stylesheets from your css directories and adding it to your child theme stylesheet, so it is all in one file, and then check.
    I’m not sure about the javascript files, you would need to determine what they do first and if it is something that you need, there is a good chance that the javascript and other files are for customizations or to fix errors that might already be fixed.
    I recommend testing your site behavior first and see if anything is different, not style but function, if everything works correctly then there will be no need to add the javascript and other files.
    So far your comments have only been about style, so copying the css files should fix this.

    Best regards,
    Mike

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Header shadow only in shirnk version #1444511

    Hi,
    I see it, before scroll none:
    Enfold Support 5853
    after scroll it shows:
    Enfold Support 5855
    if you had something different in mind, please upload a mockup demonstrating what you would like to see so we can understand better

    Best regards,
    Mike

    in reply to: Change Previous & Next Arrows For Posts #1444441

    Hi,
    Try this filter instead

    add_filter( 'avf_post_nav_entries', 'avf_post_nav_entries_mod_reverse', 10, 3);
    function avf_post_nav_entries_mod_reverse($entries, $settings, $queried_entries)
    {
        $settings['same_category'] = true;
        $entries['prev'] = get_next_post($settings['same_category'], $settings['excluded_terms'], $settings['taxonomy']); 
        $entries['next'] = get_previous_post($settings['same_category'], $settings['excluded_terms'], $settings['taxonomy']);
    
        return $entries;
    }

    Best regards,
    Mike

    in reply to: Header shadow only in shirnk version #1444439

    Hey Sebastian,
    If you have the shrinking header applied then you can add shadow to the header when the class header-scrolled is added.
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #header.av_minimal_header_shadow.header-scrolled {
        box-shadow: 0 0 2px 1px rgba(0, 0, 0, 0.1);
    }
    #header.av_minimal_header_shadow {
        box-shadow: none;
    }

    If this doesn’t work for you then we will need to see your page.

    Best regards,
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    I don’t know why the pagespeed scores are so different, but when I first tested your homepage this morning it was 78 and after my adjustments is was 89-94, I think that is pretty good.
    So on your /counseling-austin-tx/ page with the video when I first tested it was 62, then I disabled your EWWW Image Optimizer plugin and it jumped to 82.
    Please see the links below.

    Best regards,
    Mike

    in reply to: Upgrade from 4.8 6.3 #1444425

    Hi,
    When I compare the two sites it looks like your original site has some custom css that your staging site doesn’t, try checking these places that may have some css that you didn’t copy over yet:
    WordPress ▸ Appearance ▸ Editor ▸ parent theme ▸ custom.css stylesheet
    WordPress ▸ Customize ▸ Additional CSS
    otherwise disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression on both sites and then use the inspector on the elements in question and compare the css rules to see what is the difference, with the merging and compression off you can see the files that are giving the styles

    Best regards,
    Mike

    in reply to: Alb full width submenu sticky on mobile #1444422

    Hey manurimini,
    As I understand your question when you click a anchor link the page scrolls too far and goes under the sticky sub-menu, to change this you will need to adjust the offset.
    The following script will change it but you may need to adjust the offset for your site, so in this example our header is 80px high on mobile and the sub-menu is 60px height, making 140px:
    Enfold Support 5839
    The height doesn’t change until 990px when the burger menu is replaced with text items, and then the header is 90px high on mobile and the sub-menu is 60px height, making 150px:
    Enfold Support 5841
    So add this code to the end of your child theme functions.php file in Appearance ▸ Editor or If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
    Enfold_Support_2680.jpeg
    then add this code and save.

    function custom_change_offset() { ?>
      <script>
    (function($) {
    	var width = $(window).width();
        if ((width < 989)) {
      $('a[href*=#]:not([href=#])').click(function() {
        if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') 
    && location.hostname == this.hostname) {
    
          var target = $(this.hash);
          target = target.length ? target : $('[name=' + this.hash.slice(1) +']');
          if (target.length) {
            $('html,body').animate({
              scrollTop: target.offset().top - 140 //offset
            }, 1000);
            return false;
          }
        }
      });
      //Executed on page load with URL containing an anchor tag.
      if($(location.href.split("#")[1])) {
          var target = $('#'+location.href.split("#")[1]);
          if (target.length) {
            $('html,body').animate({
              scrollTop: target.offset().top - 140 //offset
            }, 1000);
            return false;
          }
        }
        } 
        else if ((width > 990)) {
      $('a[href*=#]:not([href=#])').click(function() {
        if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') 
    && location.hostname == this.hostname) {
    
          var target = $(this.hash);
          target = target.length ? target : $('[name=' + this.hash.slice(1) +']');
          if (target.length) {
            $('html,body').animate({
              scrollTop: target.offset().top - 150 //offset
            }, 1000);
            return false;
          }
        }
      });
      //Executed on page load with URL containing an anchor tag.
      if($(location.href.split("#")[1])) {
      	var targett = $('#'+location.href.split("#")[1]);
          if (targett.length) {
            $('html,body').animate({
              scrollTop: targett.offset().top - 150 //offset
            }, 1000);
            return false;
          }
        }
        }
    }(jQuery));
    </script>
      <?php
    }
    add_action( 'wp_footer', 'custom_change_offset', 99 );

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    Note that there is four places you may need to adjust two 140px & two 150px
    Also note that you can add more space if you like, it doesn’t have to be exact.
    In my example I added a red border around the sections to make it easy to see, on mobile it is like this:
    Enfold Support 5843
    and on tablet 1024px like this:
    Enfold Support 5845
    and desktop like this:
    Enfold Support 5847
    Please note that when testing by changing your browser widow size it is best to reload the page so the screen size can be recalculated, this won’t be an issue on real devices.

    Best regards,
    Mike

    in reply to: Arrow on the menu items that have submenu #1444409

    Hi,
    Thanks for the mockup image, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .menu-item-has-children > a > .avia-menu-text:after {
    	content:"\e873";
    	font-family: 'entypo-fontello';
    	right: -10px;
      position: relative;
    }
    

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    This is the expected results:
    Enfold Support 5835

    Best regards,
    Mike

    in reply to: contact form drop-down list background colour #1444407

    Hey Diana,
    For #2 the selection menu items in “uppercase” due to this custom css, try to find the text-transform and remove:
    Enfold Support 5831
    if you can’t find it try adding this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top #main .avia_ajax_form .select {
        text-transform: none !important;
    }

    For your first question, the background color is set by your browser, it is blue on my computer:
    Enfold Support 5833
    When I search stackoverflow.com I’m not able to find any working solutions, most people say that it is not possible, I tried for almost an hour but didn’t find one.

    Best regards,
    Mike

    Hi,
    Your website link in the copyright (Website Design by) is broken, try clicking it.
    If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
    Enfold_Support_2680.jpeg
    then add Guenni007’s code and save.

    Best regards,
    Mike

    in reply to: mouse picture #1444402

    Hey PutmakerAG,
    This is created by the browser from the title attribute, the theme doesn’t have an option to block this browser behavior, try this solution ▸ https://kriesi.at/support/reply/1345583/
    If you need further assistance please log in to the support forum and open a new thread If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
    Please note that using the contact form is not appropriate for support questions.

    Best regards,
    Mike

    in reply to: Bug identifiziert? #1444396

    Hey Marion,
    Thanks for your comment, but we are not able to reproduce this, please see the test page the I created below.
    When you add your links ensure to add https:// you do not need to add target as it will open in a new tab by default
    Enfold Support 5829
    If you need further assistance please log in to the support forum and open a new thread If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
    Please note that using the contact form is not appropriate for support questions.

    Best regards,
    Mike

    in reply to: SVG header logo not showing on iPhone #1444393

    Hey JoeSurf,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width:767px){
    .responsive .logo img, .responsive .logo svg {
    height: 282px !important;
    }
    }

    Then clear your browser cache and any cache plugin, and check.
    Please note that testing with iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: Navigation menu small separator height #1444391

    Hi,
    Unfortunately the line is a pseudo-element so it’s state is related to the parent element, if you want to remove the hover effect try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .av_header_transparency .main_menu ul:first-child > li > a:hover {
    	opacity: 1 !important;
    }

    Best regards,
    Mike

    in reply to: Embedding images in the navigation #1444388

    Hey reqonsult,
    Please see our documentation for our mega menu, if this link doesn’t scroll to the Add Images to mega menu section automatically, please scroll down to it.

    Best regards,
    Mike

    in reply to: Formatting the blog post element #1444385

    Hey tcampaner,
    Thank you for your patience, in the blog element please choose Title and Excerpt + Read More Link to show the Read More Link:
    Enfold Support 5821
    then in the theme options Enfold Theme Options ▸ Blog Layout ▸ Blog Styling choose Default (Business) to have the date & comments under the title and align everything to the left and have the title with normal letters instead of uppercase
    Enfold Support 5823
    Enfold Support 5827
    this will also change the blog post page to the way you have asked.

    Best regards,
    Mike

    in reply to: Problem mit Firefox | Akkordeon | Enfold #1444381

    Hi,
    Thank you for your patience, I have checked your page with Firefox, and I saw the error after about 14 clicks, but I was not able to reproduce this in any other browser and I found no browser console errors. I believe this may be an error with in the browser, as if it was a theme error it would show in all browsers. I tried to find a work around to stop this such as preventing page scroll on the clicking of the element, but this didn’t work as it seems the scroll behavior is an internal function that occurs even if page scrolling is disabled.

    Best regards,
    Mike

    in reply to: urgent : problème de pages #1444379

    Hi,
    Thank you for your patience, I have checked your page, but the pagination seems to be working correctly, I’m not seeing an error:
    Enfold Support 5819

    Best regards,
    Mike

    Hi,
    I noticed that many js & font files are served from a CDN “exactdn.com” which is from the ewww plugin and I disabled by unchecking the option at Essential ▸ Include All Resources
    Then I use the Fast Velocity Minify ▸ JS Settings ▸ Render Blocking JS files option adding this:

    /wp-includes/js/
    /wp-content/uploads/dynamic_avia/

    Enfold Support 5813
    and achieved a huge gain with a score of 94 on mobile from 78
    Enfold Support 5815
    I ran the test a second time and got a score of 89, which is still much better, so I expect that you will see high 80s to low 90s as an average score:
    Enfold Support 5817

    Best regards,
    Mike

Viewing 30 posts - 1,051 through 1,080 (of 33,013 total)