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Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeSeptember 27, 2022 at 1:06 am in reply to: In footer, the 4th column is dropping under the 3rd column #1366467Hey Christy,
Thanks for the link to your site, I see that you are using v4.7.6.4, you may wish to update to v5.1.2.
The issue with your footer columns is that the 1/4 columns have a width of 24.5% where they should have a with of 20.5%
Please check your custom css for this, or try this css in Enfold Theme Options ▸ General Styling ▸ Quick CSS field#footer .av_one_fourth { margin-left: 6%; width: 20.5%; } #footer .first.av_one_fourth { margin-left: 0%; }After applying the css, please clear your browser cache and check.
Best regards,
MikeSeptember 27, 2022 at 12:52 am in reply to: Enfold_Child Theme can't find parent Enfold Theme after manual update to 5.x #1366466Hey C41A,
Please include an admin login & FTP access in the Private Content area so we can check.Best regards,
MikeHi,
Please try this css:@media only screen and (max-width: 767px) { .subtext.avia-standard-logo-sub span { display: none; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thanks for the feedback, yes, using a separate WordPress and Enfold theme there will allow you to have a holding page there.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
As I understand your question, your activate domain should remain visible, and you have wordpress with a theme installed there “test.com”
your development site should show the “comimg soon” page while you are working on it, and a separate wordpress with Enfold is installed there “test.com/new”
in this case the “comimg soon” page will not interfere with your activate domain.Best regards,
MikeHi,
Thank you for the shortcode, I first tested it exactly as you sent it and while the images don’t show for me in the backend the url for the images were in the code and were pulled from your domain on page load and they showed on the frontend, in the first test the CLS was 0.269:

so I was basically able to reproduce the issue, so as a first modification test I changed all of the images to local images to verify the results and rule this out as a cause, I left all settings the same and tried to use the same size images, but the result was a CLS 0.012, a huge difference just by changing the images:

To find a cause for this difference I notice that your images seem to be served by a CDN, please try making a copy of this test page and change the images so they don’t use the CDN or any plugins, and see if you also get a lower score.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, your css had a space in between the overlay and the entry classes, but since the two classes belong to the same div it was unnecessary.
If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the link to your site, I see that the “second logo” and “Owner info” is added by a custom function in your child theme functions.php:// Add options to the customize menu function register_theme_customizer( $wp_customize ) { $wp_customize->add_section('secondry_logo_section', array( 'title' => __('Secondry Logo', 'enfold'), 'description' => '', 'priority' => 30, )); $wp_customize->add_setting('secondry_logo', array( 'default' => '', 'capability' => 'edit_theme_options', 'type' => 'option', )); $wp_customize->add_control(new WP_Customize_Image_Control( $wp_customize, 'secondry_logo', array( 'label' => __('Secondry Logo', 'enfold'), 'section' => 'secondry_logo_section', 'settings' => 'secondry_logo', ))); $wp_customize->add_section('header_client_info', array( 'title' => __('Owner Info', 'enfold'), 'description' => '', 'priority' => 60, )); $wp_customize->add_setting('owner_info', array( 'default' => '', 'capability' => 'edit_theme_options', 'type' => 'option', )); $wp_customize->add_control('owner_info', array( 'label' => __('Owner Name', 'enfold'), 'section' => 'header_client_info', 'settings' => 'owner_info', )); $wp_customize->add_setting('owner_contact', array( 'default' => '', 'capability' => 'edit_theme_options', 'type' => 'option', )); $wp_customize->add_control('owner_contact', array( 'label' => __('Owner Contact Number', 'enfold'), 'section' => 'header_client_info', 'settings' => 'owner_contact', )); $wp_customize->add_section('banner_section', array( 'title' => __('Banner Section', 'enfold'), 'description' => '', 'priority' => 40, )); $wp_customize->add_setting('home_banner_image', array( 'default' => '', 'capability' => 'edit_theme_options', 'type' => 'option', )); $wp_customize->add_control(new WP_Customize_Image_Control( $wp_customize, 'home_banner_image', array( 'label' => __('Banner Image', 'enfold'), 'section' => 'banner_section', 'settings' => 'home_banner_image', ))); $wp_customize->add_setting('banenr_text', array( 'default' => '', 'capability' => 'edit_theme_options', 'type' => 'option', )); $wp_customize->add_control('banenr_text', array( 'label' => __('Banner Text', 'enfold'), 'section' => 'banner_section', 'settings' => 'banenr_text', )); } add_action( 'customize_register', 'register_theme_customizer' );that addS to the WordPress customizer:

Your second logo image is there, but the html div is not added to the page source code.
Unfortunately I don’t have any experience with this kind of customization, I assume that it would need to hook into the Enfold header.php but I don’t know how.
I recommend asking the person that set this up for you to help you.Best regards,
MikeSeptember 25, 2022 at 9:47 pm in reply to: Customizing Search Results, Particularly in WooCommerce Products #1366282Hi,
The sidebar for the search result page is set to the Enfold Theme Options ▸ Sidebar Settings ▸ Sidebar On Pages but I assume that you don’t want to disable the sidebar on all of your pages, so try this css:#top.search-results #main .sidebar { display: none; } #top.search-results #main .container .av-content-small.units { width: 100%; } #top.search-results #main .author-extra-border { right: auto; left: -100%; } #top.search-results #main .container .content.template-search { border: none; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thank you for your feedback, and thanks for pointing out the CLS score lower on the page that I missed, and I do see that on /neon-canyon/ when tested on PageSpeed you have a score of 0.375, but when I test our grid row demo page for desktop the score is only 0.003:

I also tested our Shop demo page that used grid rows and it had a higher score of 0.022, but still quite lower than yours:

So I compared your /stella-nubis/ page to your /neon-canyon/ page thinking perhaps a different element was causing your high score and I noticed that you didn’t have a video on your “fixed” page so I tested our demo video page, but it’s score was only 0.005:

So while I do see that for your pages, removing the grid row lowers your score, I’m not able to reproduce this with our demo site, or my personnel testing demo site that has no caching or optimization.
Please don’t misunderstand me, I’m not arguing, but in order for me to write an issue report for the Dev Team I need to demonstrate how to reproduce the issue on a clean install with no plugins so they can also reproduce it and investigate.
Perhaps you could enable the Avia Layout Builder Debugger and copy the page shortcode to a plain text file (.txt) and post a DropBox link to it for me to test on my site, that way I could reproduce the issue and investigate further.Thank you for your patience,
MikeHi,
Please try this css to add the background color to them on hover#top #header .mega_menu_title a:hover { background: #ebebeb; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Please try this css:#mec_cart_transactions_table * { font-family: 'open-sans' !important; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey Susanne,
Thanks for your question, do you mean the font used in your mailpoet form:

this seems to be the font Monaco, is this a custom font that you have installed?
What font do you want to use, Open Sans?
Typically you would select the default site wide font at Enfold Theme Options ▸ General Layout ▸ Fonts

If this doesn’t help please include an admin login in the Private Content area so we can examine, is there other places that you want to change the font?Best regards,
MikeSeptember 24, 2022 at 11:39 pm in reply to: WooCommerce product img cropped on default shop page, after Enfold Update #1366234Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for your patience, is this the text:Ihr Experte für Akquise,
erfolgreiche Vertriebsstrategien
und effektiven B2B-Vertriebfor the font Finger Paint
Please reset the login token link so we can examine.Best regards,
MikeHi,
Thanks for the feedback, this is the working css:.page-id-32278 .av-masonry-entry .av-masonry-entry-title { font-size: 3em !important; }I created a test page using your shortcode above and it is working, feel free to adjust the font size to suit.
Best regards,
MikeHey Swarez,
Thank you for your patience, I have looked at the two page tests that you have linked to, but they both have the same score, on mobile they both have zero

and for desktop they both have 0.12:

I also tested another random page /mirages/ and it tested the same.
On your “fixed” page /stella-nubis/ I see that you are using columns with inage elements, and on the “poor” page /neon-canyon/ you are using a grid. But they are both scoring the same.
On the PageSpeed linked explanation for Cumulative Layout Shift (CLS) it explains how users experience unexpected layout shifts, and the example shows a button moving after an unexpected element is added to the page so the user clicks the wrong button.
But on both of your pages, there is no unexpected layout shift to the human eye. I believe the test shows a false positive, perhaps it is the lazy loading of images or the height of the elements between the DOM load and the final paint of the page, that is, the half of a second before the human eye sees the page.
But I don’t see that abandoning the grids completely will give you a zero score.
When I tested your page on webvitals.dev/cls/ your mobile score was zero, and your desktop score was 0.0051 with the menu causing it:
div#header_main>div.container.av-logo-container>div.inner-container>nav.main_menu>div.avia-menu.av-main-nav-wrap

quite a difference in results compared to PageSpeed, I tried testing my page in PageSpeed but it gave no CLS score because it didn’t have enough data, apparently the test doesn’t give live results. When I tested my page on webvitals.dev/cls with no header I got a zero score, so I guess a drop down menu counts against you, but for a score of 0.0051 it seems fine.Best regards,
MikeSeptember 24, 2022 at 9:23 pm in reply to: Custom Font Manager, google fonts – Datenschutzkonform #1366229Hey redFox,
Thanks for the link to your page, I see that you have google maps showing, I believe that the map is pulling the font, please follow this thread.
If this doesn’t help please login to the support fourm and open a new thread your question was asked through our PreSale Request Contact Fourm which is not the correct place for support questions.
If you have not done so yet, please register for support.Best regards,
MikeSeptember 24, 2022 at 9:01 pm in reply to: Customizing Search Results, Particularly in WooCommerce Products #1366227Hey Jason,
Thank you for the link to your page, I see the button shortcode in the search results and the only way I could recreate this on my test site was to add the button shortcode to a product short description:

so I assume this is what you have done, to enable the shortcode here try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:add_filter( 'the_excerpt', 'do_shortcode');Best regards,
MikeSeptember 24, 2022 at 8:30 pm in reply to: on second page of search results page some articles are not inside content #1366226Hi,
Glad to hear that you have this sorted out, shall we close this then?Best regards,
MikeSeptember 24, 2022 at 7:57 pm in reply to: Enfold Theme: Setting Headings and text copy slightly open #1366225Hi,
Thanks for the feedback, for the sub-menu items try this css:#top .av-main-nav ul a { letter-spacing: 0.4em; }for the headings try this css:
#top #wrap_all .all_colors h1, #top #wrap_all .all_colors h2, #top #wrap_all .all_colors h3, #top #wrap_all .all_colors h4 { letter-spacing: 0.4em; }I left out H6 because this is what your columns of text is using and I didn’t think that you wanted the spacing there also, but if you did feel free to also add it.
After applying the css, please clear your browser cache and check.Best regards,
Mike -
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