Forum Replies Created

Viewing 30 posts - 61 through 90 (of 33,297 total)
  • Author
    Posts
  • in reply to: Hero Image Issue #1471261

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Menue disappeared #1471162

    Hi,
    We can not login to your site because a additional htaccess login is required and your didn’t post a user name with the psaaword, please provive the user & password1 for both logins and disable your Autoptimize plugin. It looks like you have a custom negative margin for the header but it is hard to tell with the Autoptimize plugin active.

    Best regards,
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: error message on theme upload #1471031

    Hey eterai108,
    This sounds like your webhost directory permissions, please ask your webhost to check.
    Also check that your webhost has the PHP ZipArchive Extension enabled, this is a standard PHP option so WordPress can extract zip files

    Best regards,
    Mike

    in reply to: Cookie Policy appears on every site #1471030

    Hey acardell887,
    Unfortunately I can not login the error I see is: The username or password you entered is incorrect.
    Please check.
    When I check your site I only get one cookie privacy policy, after I accept I see on more on any page.
    Perhaps your browser is blocking all cookies, in which case the site thinks you are a new visitor.
    Please check your browser settings.

    Best regards,
    Mike

    in reply to: cannot open support tickets with my account. #1471029

    Hey Cihan Can,
    Thanks for your question, the theme license to download updates from your Theme Forest account is lifetime, but the license for the support forum is only for 6 mo to a year demending on what you paid for at the checkout.
    You can renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: Register to forum #1471028

    Hey Vlado Donev,
    Thank you for your question, often when then theme was purchased by the original developer the owner doesn’t have a Theme Forest account so they, or you, can not update.
    Typically is the first step to solving and issue, our version is now at 6.0.6, so if you can not update to this version and can not login to Theme Forest to download and manually update you will need to purchase a new license, creating a account for the owner.
    Due to our contract with Theme Forest (Envato) we can not create licenses, or transfer old licenses, only they can, but typically they will not.
    Please purchase a new license.
    Then register to our support forum at here and create a new thread so we can help after you update.

    If your version is very old, as you point to, 8 years, please follow these steps to update manually:
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    Hi,
    Thanks, but my screenshot is from Brave
    Screen Shot 2024 11 10 at 8.17.50 AM
    Perhaps you have an ad blocker enable?

    Best regards,
    Mike

    in reply to: Enfold resume – pictures not showing #1471014

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Support Qustion #1471012

    Hi,
    Try this function instead:

    add_filter('avf_blog_style','avf_blog_style_mod', 10, 2);
    function avf_blog_style_mod($layout, $context){
        if($context == 'archive') $layout = 'full';
        return $layout;
    }

    If you copy this code from an email, make sure that the quotes are not changed to “curly quotes” when you paste into your child theme functions.php
    Is the link below correct?
    If this doesn’t help please enable Appearance > Theme File Editor so we can test, or provide FTP access

    As for your support contract please enter your new purchase code at register and then go to the support forum and then open a new thread for your next thread, first we will finish this one question about the image height.

    Best regards,
    Mike

    in reply to: Stretched Product images on Mobile view only #1471010

    Hey bemodesign,
    This looks like a duplicate thread of one that we already offered a solution to:

    If true please let us know so we can close this one.

    Best regards,
    Mike

    in reply to: 404 Error with All Portfolio Links #1471008

    Hey StevenRayMiller,
    I was not able to login, I got an error that it is not correct.
    Enfold doesn’t use the plugin Support Ticket System By Phoeniixx, WordPress has closed this plugin due to Security Issues. You probably have another plugin that is trying to force this, try disabling all of your plugins and then reload the page. If that resolves the issue, reactivate each one individually and reload the page until you find the conflict.
    After this try disabling your child theme and activate the Parent theme Enfold and then check your links

    Best regards,
    Mike

    in reply to: Tabs too tight #1471007

    Hey Monika,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (min-width: 767px) { 
      .js_active .av-tab-section-tab-title-container {
      display: flex!important;
      justify-content: space-around;
      align-items: flex-end;
      }
    }

    Best regards,
    Mike

    in reply to: Import demo Parallax, doesn’t work #1471006

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Product images stretched and page format issues #1471005

    Hi,
    I do not, but this seems to solve:

    #top.page .product .thumbnail_container img {
    	width: 63%;
        margin: auto;
    }

    adjust to suit.
    I see that you have elementor classes on your page, please note that Enfold & elementor are not designed to work together and often have conflicts, as well as any other builder.

    Best regards,
    Mike

    in reply to: Change text color to white: Events Calendar plugin posts #1471004

    Hi,
    Thanks for the screenshot, try this css:

    .tribe-common .tribe-common-h5, .tribe-common .tribe-common-h6,
    .tribe-events .tribe-events-calendar-latest-past__event-datetime,
    .tribe-events .tribe-events-calendar-latest-past__event-date-tag-month, .tribe-events .tribe-events-calendar-latest-past__event-date-tag-year {
    	color: #fff;
    }

    If you want the gray text on the single event page to also be white, add this css:

    .main_color #tribe-events .time-details, .main_color .single-tribe_events .tribe-events-schedule, .single-tribe_events .main_color .tribe-events-schedule h3, .single-tribe_events .main_color .tribe-events-event-meta dd, .main_color .recurringinfo, .main_color .tribe-mini-calendar-no-event, .main_color .tribe-mini-calendar-dayofweek, .main_color .tribe-mini-calendar-event .list-date .list-daynumber, .main_color .av-upcoming-event-data {
    	color: #fff;
    }

    Best regards,
    Mike

    Hey Silje,
    I see that you have the plugins Autoptimize & WP Rocket, these seem to be conflicting with each other, they do the same job. One or both are loading the css & js defered so after the page is loaded and you move the mouse over the page they load again.
    I disabled both and now there is no issue with the top page images. please clear your browser cache and check.
    If you want to examine feather, try disabling checking each setting, but from past experience I don’t recommmed Autoptimize.
    I didn’t find an issue with your Enable cookie consent messages:
    Screen Shot 2024 11 10 at 8.17.50 AM
    I added the word “test” to it and it shows correctly.

    Best regards,
    Mike

    in reply to: Enfold resume – pictures not showing #1471000

    Hey JK,
    It looks like your images are using https but your site is http
    If you have a ssl certificate, check that your wordpress settings are https
    at WordPress ▸ Settings ▸ General ▸ Site Address & WordPress ▸ Settings ▸ General ▸ WordPress Address
    otherwise, try the plugin Really Simple SSL

    Best regards,
    Mike

    in reply to: Changes to the header #1470992

    Hi,
    Sorry I guess I miss read, clear your browser cache and check now
    Screen Shot 2024 11 10 at 6.14.07 AM
    As far as moving the secondary menu next to the menu on the left there is not a built-in way to do this, and on mobile it would be over the logo unless you make the logo and button much smaller. The secondary menu where it is now in the top bar is better and shows on mobile.

    Best regards,
    Mike

    in reply to: Shop page #1470979

    Hi,
    When I test the function above on my test site, only default & price shows in the “sort by” drop down, to also hide the “display” drop down try adding this css to your Quick CSS in the theme options:

    .template-shop .product-sorting .sort-param-count {
    	display: none;
    }

    this is the result:
    Screen Shot 2024 11 09 at 2.25.55 PM

    Best regards,
    Mike

    in reply to: Product images stretched and page format issues #1470978

    Hi,
    Thank you for your patience, try this css:

    @media only screen and (max-width: 767px) { 
    	#top .product .thumbnail_container img {
        width: 73%;
        margin: auto;
    }
    }

    Best regards,
    Mike

    in reply to: Z-Index does not work properly #1470976

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Link target #1470975

    Hi,
    please include an admin login in the Private Content area so we can check the link.

    Best regards,
    Mike

    in reply to: Import demo Parallax, doesn’t work #1470974

    Hey bcndisseny,
    The Parallax Demo only has those two pages, all of the menu links point to the “Frontpage” sections.
    If you don’t see the Frontpage then please check that the parallax demo “frontpage” is selected at Enfold Theme Options ▸ Theme Options ▸ Frontpage Settings and nothing is selected in the blog page setting below it, sometimes the same page is selected twice causing this error.
    Enfold Support 4019
    If you see pages from a different theme, and you don’t want them, the reset your site with the plugin wp-reset, the demo will not delete pages or posts.

    Best regards,
    Mike

    in reply to: Z-Index does not work properly #1470972

    Hi,
    Try adding this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #wichtige_infos_besuch_praxis {
      z-index: 99999;
    }
    .page-id-1213 #av_section_1 {
    z-index: 0;
    position: relative;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Hamberger menu trigger #1470970

    Hi,
    I think this I understand now, try adding this css:

    @media only screen and (max-width: 1023px) {
        .responsive #top #wrap_all #header .menu-item-search-dropdown>a {
            font-size: 24px;
        }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Issues with container height #1470968

    Hi,
    Thanks for your patience, for your team page this css seems to help:

    #top #main .av-layout-tab-inner {
    	overflow: visible !important;
    }

    but I was not able to find a solution for your first page, I tried many different ideas, and couldn’t find the cause.

    Best regards,
    Mike

    in reply to: Hamberger menu trigger #1470964

    Hi,
    I see the search icon at all screen sizes, try clearing your browser cache. Are you testing on a real device or Dev Tools?

    Best regards,
    Mike

    in reply to: Unable to update Enfold or remove WPML Plugin #1470961

    Hi,
    I’m not able to login to your staging site as it is htaccess password protected:
    Screen Shot 2024 11 09 at 9.06.28 AM
    Your PHP code from WPMUdev is to “remove” the flags, but it is not working, but you write that you don’t want to remove the flags, so it is best to remove the code.
    As for updating the theme, your live site says:
    Updates: enabled - token has changed and not verified
    try re-verifing the token at Enfold Theme Options ▸ Theme Update ▸ Enter a valid Envato private token
    Screen Shot 2024 11 09 at 9.25.27 AM
    If this doesn’t help then manually update using the following steps, as I recall v5.3.1.1 had an issue with the token, so you may have to manually update.
    Please test this on your staging site, or make a full server backup of your live site.
    To update your version of Enfold, download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Enfold Builder and AIOSEO #1470960

    Hey Tom Gertsen,
    Typically many plugins can not “read” the content in the ALB (Advanced Layout Builder) elements because it is a shortcode, we have a setting to help at Enfold Theme Options ▸ SEO Support ▸ Preprocessing Shortcodes In Header ▸ allow to preprocess shortcodes
    Screen Shot 2024 11 09 at 8.58.59 AM
    Please try this.

    Best regards,
    Mike

Viewing 30 posts - 61 through 90 (of 33,297 total)