Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thanks for your patience, I believe you will have trouble getting a color section background video to play with sound on mobile devices. I looked at your LayerSlider and instead of using an button image, I added a LayerSlider button to is, it looks very close to your button image, please check.
Typically to have a mobile LayerSlider for mobile fill the full screen you would create a second LayerSlider with a mobile canvas size and adjust the background video and button to suit.
Then set the visibility so only one shows on mobile and one on desktop

Best regards,
Mike

Hi,
Sorry, I believe that I have now corrected the correct one, please check.

Best regards,
Mike

Hi,
Glad we were able to help, shall we close this then?

Best regards,
Mike

Hi,
Try changing your WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address to https, right now they are both http

Best regards,
Mike

Hi,
Glad to hear that you found the cause for the error message.
The directory /wp-content/cache/ is typically only created by plugins, it is not a default WordPress directory. If you didn’t already have a caching plugin there is no need to add one. More importantly is clearing your browser cache, Please note that with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

Best regards,
Mike

Hi,
Thanks for the feedback and the FTP login. Please try to not overwrite the theme files because it could leave damaged misnamed files behind, I recommend first extract the “enfold.zip” file to your desktop as /enfold/
and rename to /enfold-new/ and upload the folder to your /wp-content/themes/ folder via FTP or your file manager in your webhost cPanel
Then via FTP or your cPanel file manager, at /wp-content/themes/ rename /enfold/ to /enfold-old/ and rename /enfold-new/ to /enfold/ and delete the /enfold-old/ directory.
And then check your site, I tried to do this for you but from my location the FTP was calculated to take three hours, so I couldn’t do it.
I did try the other method of uploading the enfold.zip your WordPress ▸ Appearance ▸ Themes but WordPress gave this error:
The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions
So please try to correct your file permissions or try reuploading via FTP as I suggested.

Best regards,
Mike

Hi,
Do you mean that you want to remove the menu item “contact” from your main menu?
If so go to your main menu and delete the menu item:

I don’t see any contact info at the bottom of the pages, perhaps you already sorted this out?

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thank you for disabling the WordPress.com login, since removing the plugin have you seen the error again? I tested again with a new account and didn’t see the error.
In Incognito Mode I went to the /my-account/ page, then Registered for a new account with a random email address, then I went to Membership ▸ Choose a membership level:

then I choose the free level:

Then on the next page where your screenshot showed the error:

I didn’t have an error:

so I added a fake birthday and agreed to the Terms and conditions and was directed to the success page:

These are the correct steps right?

Best regards,
Mike

Hi,
If you want to purchase a Use Any Font API key the plugin gives you this link
Or you could just use one of the 88 built-in Google Webkit Fonts they are free to use.

Best regards,
Mike

Hi,
That doesn’t make sense since we can not reproduce the error and we have not seen the error elsewhere, but the thread you found earlier that pointed to a caching conflict makes sense when you consiter that your host adds two must-use / drop-in plugins on your site.
advanced-cache.php
Kinsta Must-use Plugins
Perhaps if they disable these it would correct, please ask them to disable and leave disabled if this doesn’t help I will ask the rest of the team to check, but I know this will also be one of the first things they point to.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thanks for the feedback, I see that you have many jQuery errors because it is not being loaded in the backend. I see jQuery loaded in the frontend.
I believe your webhost has customized the WordPress install you are using because the jQuery options in the theme are not showing, under Enfold Theme Options ▸ Performance ▸ Change WordPress Defaults you should see two jQuery options like this:

on your site these options are not showing:

from experience, I know this is from a customization to the loading of jQuery, please ask your webhost to disable this customization so jQuery will load correctly in the header.

Best regards,
Mike