Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,

@Jmcguiness03 you seem to have a different issue than this thread, please create a new thread and include a recap, and WordPress admin access in the Private Content area. Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.

Best regards,
Mike

Hi,
Since you are using v4.1.2 you will not be able to update via the API, you will need to manually update first and then create a new Envato Token.
The error you are getting The link you followed has expired sounds like the PHP ZipArchive Extension is disabled on your server, please ask your webhost to check.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hi,
Seems that we missed the 6 hour window, so let us know later in the week when the site is available again.
Also let us know what webhosts are experiencing this issue and if they are “managed hosts” and if they are using “optimized WordPress” installs, or if they have “must-use” plugins that can not be disabled.

Best regards,
Mike

Hi,
Ok, this will make it all white:

#av-burger-menu-ul li {
  background-color: #fff !important;
}

Please see the screenshot in the Private Content area.
After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
Try comparing your webhost PHP extensions for PHP 7.4 & 8.0, I found on my webhost the zip extension was not enabled by default in PHP v8.0
This didn’t cause any real issues and I don’t think it is your issue, but there could be a different extension causing a issue in your case.
Here is what my test site is using for v8

Best regards,
Mike

Hi,
Thanks for the link to your site try disabling your wp-rocket lazy load, this seems to be blocking all of the jQuery on your site until scroll, then the rest of your jQuery loads, some before jQuery causing a Uncaught TypeError: $ is not a function error.
Please see the screenshots in the Private Content area.

You may have misunderstood what Yigit was saying about your expired support,
The theme is sold with lifetime updates, but you will need a valid support period for support in the forum, the contact form is not appropriate for support requests.
If you have further questions please renew your support and open a new request thread.

Best regards,
Mike

Hi,
Thanks for your patience the version of Enfold you had installed, v4.0.2, was not compatible with v6+ of WordPress or some of your plugins causing the crash, I installed Enfold v5.0.1 and disabled your plugins.
You should update your theme to v5.5, I see that you wrote that you have purchased a new license so please register for the support forum and then if you have any further questions please create a new thread and we will gladly try to help you.
First to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

After you update go to your Theme Forest account and create a new Token so that you can easily update in the future.

Best regards,
Mike

Hi,
When I check your page the burger menu has a yellow background color, not gray, and there are no drop-downs all links are shown.
Please see the first screenshot in the Private Content area.
Rikard’s css changes the color of the submenu items that would be in a drop-down:
Please see the second screenshot in the Private Content area.
Please explain further what you wish to achieve, perhaps a screenshot would help.

Best regards,
Mike

Hey Munford,
This sounds like your web host has not enabled the PHP ZipArchive Extension You can check if the PHP ZipArchive Extension is installed by going to the layerslider dashboard and clicking the three dots in the upper right corner and click the System Status

then look under the Server Settings to see if PHP ZipArchive Extension is enabled.

If it is not enabled you will need to ask your web host to enable.

Best regards,
Mike

Hi,
I’m unable to login due to this error: 500 (Internal Server Error) please check your server error logs to find the issue.
I did see that you were getting a 404 error for the 3 icon fonts that are related to your error: /avia_fonts/justice/ I uploaded them for you via FTP.

Best regards,
Mike

Hey Sebastian,
Thanks for your question, I don’t have much experience with Polylang, but I believe I have a workaround for the Modal Window Custom Content
I added text for both DE & EN to my Modal Window Custom Content Tab Label & Tab Content wrapping the text with spans and a custom language class, like this:

<span class="lang-de">...</span>
<span class="lang-en">...</span>

Then I added this css to my WordPress ▸ Customize ▸ Additional CSS

html[lang="en-US"] .lang-de {
	display: none;
}
html[lang="de-DE"] .lang-en {
	display: none;
}

and when my site language is EN the Modal Window Custom Content popup shows only the EN text:

and same for DE

Perhaps someone else will know how to get Polylang to translate the Modal Window Custom Content popup, but hopefully this will help.

Best regards,
Mike

Hi,
I see that you are using Enfold v5.3.1.1 with updates disabled, please update to v5.5
If you have trouble enabling a Token that allows you to update within the theme then please follow these steps to manually update:
To update download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey Munford,
Thank you for the link to your site please try adding this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

#top.av-framed-box.page-id-110 .av-submenu-container {
	left:0px;
	border-style: none;
}
#top.av-framed-box.page-id-110 .av-subnav-menu > li > a {
    border-left-style: none;
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
The Dev Team replies: There is an option “Short description for backend” in Advanced -> Developer Settings. Here you can enter a short description for the masonry. This should help most users. There is currently no plan in near future to extend the canvas layout because this is pretty complicated.

Best regards,
Mike