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Viewing 30 posts - 7,201 through 7,230 (of 34,913 total)
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  • Hey Michelle,
    Thanks for your question, I tested the Guillemets in a text block and they work on my test site:
    « »
    Enfold_Support_2239.jpeg
    and the ones you posted above in the forum also are working. Perhaps you are using a custom font that doesn’t support them?
    Perhaps you have a plugin causing a conflict, try disabling your plugins.
    Please give this a try, if you still have problems then please include an admin login in the Private Content area and link to a test page so we can be of more assistance.

    Best regards,
    Mike

    Hey Jacopotj,
    Thanks for the screenshot that shows css files, I don’t use cloudfront CDN but I imagine that you can add them to your account somehow, try asking them how you would do it.

    Best regards,
    Mike

    in reply to: lottie files in layerslider #1409509

    Hey Marc,
    It looks like the LayerSlider doesn’t support Lottie files, I tested them as a code snippet but it didn’t work and it gave no errors.
    I asked the rest of the team for any ideas but we may need to wait for the LayerSlider to start supporting them.

    Best regards,
    Mike

    in reply to: I can’t install the enfold theme #1409508

    Hi,
    Your PHP file size limit is 8mb, please change to 20mb
    Enfold_Support_2237.jpeg

    Best regards,
    Mike

    in reply to: Disabling popups #1409507

    Hi,
    Thanks for the feedback, I found that the popup only shows a certain number of times, so the last two times after testing a dozen or so times when it stoped showing I thought I had found a solution. This is trickly the div that the popup is in is added as a shadow-root with the css so you can’t just add css to block it, I think they make it tough so ad blockers can’t block it.
    The popups are added by the code snippet that was in your Head, Footer and Post Injections plugin so I removed the snippet and added it to this snippet where it says //Put Your Tracking Code Here, this code excludes the snippet from showing on any page in the array by page ID:

    function exclude_certain_pages_from_getresponse_popup(){
      if( ! is_page(array(31420, 11481))) {
    ?>
    //Put Your Tracking Code Here
    <?php
      }
    }
    add_action('wp_head', 'exclude_certain_pages_from_getresponse_popup');

    I won’t post your full code here, but you can see it in your Code Snippets plugin.
    Please clear your browser cache and check.
    Best regards,
    Mike

    in reply to: Problem with special header and avia characters #1409504

    Hey Xiscoj,
    Thanks for the link to your page, if I’m looking at the correct special heading it looks like you have added a HTML “b” tag, the main problem is the H1 tag on your site has a font weight of 800 and “b” has a font weight of 700.
    The other problem is your custom font doesn’t seem to support either of these font weight because it is eraslightitc, note the word “light” in the font name, try installing the Bold version.
    I recommend removing your custom font and use a standard font first to figure out your font weight issue, then replace the “b” tag with the “strong” tag and add this css to change the font weight to 900

    #top #wrap_all .all_colors h1 strong {
        font-weight: 900;
    }

    Best regards,
    Mike

    in reply to: Styling contact form 7 like Enfold #1409503

    Hey Xiscoj,
    Please link to a test page with your CF7 on it so we can check the elements, and perhaps add a Enfold contact forum under it to show the format you are expecting.

    Best regards,
    Mike

    Hi,
    Thank you for the link to your site, I checked with Mac in Safari, Chrome, Firefox and in Windows in Chrome, Firefox, & Edge and all the elements showed for me and the main background video played.
    I used Windows 10 & Mac Monterey with Safari v16.4.1 & Firefox v113.0.2
    Are you using a Mac or a iPad? Some iPads won’t update to the latest Safari, check your version and also check on a Mac.

    Best regards,
    Mike

    in reply to: icon-list: change/control color for every icon #1409501

    Hi,
    To change the big icon list into a small icon list for mobile we need to swap the class av-iconlist-big with av-iconlist-small and change the iconlist title by swaping the class av_iconlist_title with av-iconlist-small and by default the small icon list title doesn’t use a H tag it uses a plain div.
    So note that in the following snippet it looks for the ID Ablaufschritte and it removes your h4 tag, so if you change the H tag in the future or your section ID you will need to update the snippet.
    Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function change_iconlist_big_to_small_below_tablet() { ?>
      <script>
    window.addEventListener('DOMContentLoaded', function() {
      (function($){
      	function replaceElementTag(targetSelector, newTagString) {
          $(targetSelector).each(function(){
            var newElem = $(newTagString, {html: $(this).html()});
            $.each(this.attributes, function() {
              newElem.attr(this.name, this.value);
            });
            $(this).replaceWith(newElem);
          });
        }
        $('#Ablaufschritte').each(function() {
          var width = $(window).width();
        if ((width <= 767)) {
          $('.avia-icon-list').removeClass('av-iconlist-big').addClass('av-iconlist-small');
          $('li').each(function() {
          	$('.av_iconlist_title').removeClass('iconlist_title').addClass('iconlist_title_small');
          });
          replaceElementTag('h3.av_iconlist_title', '<div></div>');
        } else {}
      });
      })(jQuery);
    });
    </script>
      <?php
    }
    add_action('wp_footer', 'change_iconlist_big_to_small_below_tablet');

    When you test with the Dev Tools on your desktop you will need to refresh the page after emulating a mobile device, this will work correctly on a real mobile device, and if you switch back to a desktop screen you will need to refresh again.
    Since a real mobile device won’t switch the screen size in the real world there is no reason to make the code more complicated.
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    in reply to: Overlay over full slider #1409500

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: install filter #1409497

    Hi,
    Your snippet is to make the single product gallery images 250×250, but I don’t see that you have any single product gallery images on your product pages, so I assume that you was hoping this would do something else.
    Enfold_Support_2225.jpeg
    Nonetheless I added it to the end of your child theme functions.php file in Appearance ▸ Editor:

    add_filter( 'woocommerce_get_image_size_gallery_thumbnail', function( $size ) {
    return array(
    'width' => 250,
    'height' => 250,
    'crop' => 1,
    );
    });
    

    Perhaps this article will help you with what you are trying to achieve: How to override WooCommerce Image Sizes

    Best regards,
    Mike

    in reply to: I can’t install the enfold theme #1409496

    Hi,
    Typically this error occurs when the full theme zip file is used instead of the installable WP version from your Theme Forest account is used.
    Please ensure that you use the installable WP version. Another possible reason this occurs is if your webhost doesn’t have the PHP ZipArchive Extension enabled so WordPress can extract the zip file, please check with your webhost that this is enabled.
    I also see that your PHP version is v7.3.33, WordPress require a minimum of v7.4, please ask your webhost to update your PHP.

    Best regards,
    Mike

    in reply to: Creating default object from empty value #1409451

    Hey Malene,
    I checked your site but didn’t see any errors, and I don’t see a LayerSlider on the page, but the line you are refuring to seems to be for the slide count.
    Are you seeing this because you have WP Debug enable?

    Best regards,
    Mike

    in reply to: Updates Changing Fonts and Colours #1409450

    Hi,
    If you are using cPanel try going to Softaculous WordPress Management for creating a staging site:
    2022-12-11_001.jpeg
    Otherwise see option #2 in Nikko’s article about using a plugin to create a staging site.

    Best regards,
    Mike

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Overlay over full slider #1409448

    Hi,
    Glad Guenni007 could help, thank you Guenni007, please let us know if this helped.

    Best regards,
    Mike

    in reply to: CSS issues with Aweber Landing Pages #1409446

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .awpage-document strong,
    #top .awpage-document label span {
    	color:#fff;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Full screen video – Black bar at the top and bottom #1409445

    Hey engage24,
    Try following this thread

    Best regards,
    Mike

    in reply to: working solution for different logo on scroll #1409444

    Hi,
    Glad Guenni007 could help, thank you Guenni007, let us know if you need any further help or if we should close this thread.

    Best regards,
    Mike

    in reply to: How to set text boxes to have a black background #1409438

    Hi,
    Thank you for your patience, first add the custom class black-background-color to your product columns:
    Enfold_Support_2217.jpeg
    Then highlight athe text you want to be white and set the color:
    Enfold_Support_2221.jpeg
    I added this css for you in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field

    .black-background-color {
    	background-color: #000;
    }

    Now one product is done, please try following these steps for the rest of your products:
    Enfold_Support_2223.jpeg

    Best regards,
    Mike

    in reply to: How to set text boxes to have a black background #1409437

    Hi,
    Thank you for your patience, first add the custom class black-background-color to your product columns:
    Enfold_Support_2217.jpeg
    Then highlight the text you want to be white and set the color:
    Enfold_Support_2221.jpeg
    I added this css for you in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field

    .black-background-color {
    	background-color: #000;
    }

    Now one product is done, please try following these steps for the rest of your products:
    Enfold_Support_2223.jpeg

    Best regards,
    Mike

    in reply to: Disable sidebar on mobile? #1409435

    Hi,
    Thank you for your patience, the following css gives the left sidebar a minimum width of 264px and calculates the body width accordingly until 767px when the sidebar is hidden.
    You said you want the three child pages beneath it to also have this behavior so I added parent-pageid-1772 to the css, this should work but if not please link to the three pages so we can check.
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (min-width: 768px) { 
    #top.parent-pageid-1772 #main .sidebar.sidebar_left {
    	min-width: 264px;
    }
    #top.parent-pageid-1772 #main .container_wrap.sidebar_left .container .av-content-small.units {
    	width: calc(100% - 264px);
    }
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: icon-list: change/control color for every icon #1409433

    Hi,
    When I check the numbers I see that you are using css to make the font size 14px below 850px and above that they are 24px:

    @media only screen and (max-width: 850px) {
    #top .VuK-IconList-numbers li .iconlist-char:before {
        font-family: 'PT Sans',Helvetica,serif;
        font-size: 14px;
        font-weight: bold;
        position: relative;
        bottom: 2px;
    }
    }

    Perhaps you just added this after you asked the question, but it seems to be working for me.
    As for your first question, I don’t see a second icon list element, I see a hotspot element, but I thought it was only a test, perhaps if you explain further with some context and a admin login it would make more sense, but right now I think the one iconlist #Ablaufschritte element looks fine on both desktop and mobile and I would remove the hotspot element.

    Best regards,
    Mike

    in reply to: can i get general layerslider support here? #1409420

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Slide show #1409419

    Hi,
    I believe there is some confusion here, this thread is about the slide show and not the accordion.
    Pease see your first post:

    I have a slide show with navigation controls that autoplay. Once I touch it and scroll (or left or right) it stop autoplay.

    Perhaps you meant to post your comment in a different thread?
    I restored your fallback slideshow.js file.

    Best regards,
    Mike

    in reply to: Disabling popups #1409418

    Hi,
    Thanks for the login I adjusted the script in your Code Snippets plugin and it seems to work now, please clear your browser cache and check.

    function disable_getresponse_popups() { ?>
      <script>
    
    (function($){
      $('#top.page-id-31420,#top.page-id-11481').each(function() {
    	  setTimeout(function () {
      $( this ).find('.byZbzq').remove();
    	  }, 500);
      });
    })(jQuery);
    
    </script>
      <?php
    }
    add_action('wp_footer', 'disable_getresponse_popups');

    Best regards,
    Mike

    in reply to: Slide show #1409413

    Hi,
    Please note that background videos are not expected to show on mobile devices and you will need to choose a Fallback image in the slider.
    Enfold_Support_2215.jpeg

    Best regards,
    Mike

    in reply to: can i get general layerslider support here? #1409410

    Hi,
    Glad Ismael could help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Slide show #1409386

    Hi,
    Ok, please replace the modified \slideshow\slideshow.js file with the original that you saved for fallback, and then include a FTP login for us to check.
    If you are using SiteGround as your webhost please read these instructions to create a FTP login
    Please note that you will need to use the slash as the directory so we will have access to your files:
    Enfold_Support_2213.jpeg

    Best regards,
    Mike

    in reply to: Font Fitting into Search #1409320

    Hi,
    To change the font size of the red text in your screenshot Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top #header #menu-item-search .ajax_search_response a.av_ajax_search_entry {
        font-weight: bold;
        text-transform: uppercase;
        font-size: 14px;
        line-height: 1.2em;
    }

    After applying the css, please clear your browser cache and check.
    This is the expected result:
    Enfold_Support_2211.jpeg

    Best regards,
    Mike

Viewing 30 posts - 7,201 through 7,230 (of 34,913 total)