Forum Replies Created
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AuthorPosts
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July 22, 2023 at 7:08 pm in reply to: Extra Elements Phone Number Or Small Info Text Mobile #1414065
Hi,
Thank you for your patience and the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 450px) { .phone-info { font-size: 9px; } }
Feel free to adjust to suit.
After applying the css, please clear your browser cache and check.Best regards,
MikeJuly 22, 2023 at 7:00 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414064Hi,
Ok the staging site has been updated, please clear your browser cache and check.Best regards,
MikeJuly 22, 2023 at 6:50 pm in reply to: Date archives breadcrumb has a link to the footer template #1414063Hey jerryindzine,
Thanks for your patience, I’m not able to reproduce this on my site, but my footer page is found in the search results and clickable.
I note that your breadcrumb link to your footer page has the link of/?page_id=17428
but all of your other links seem to be in the post name format, try resaving your permalinks to see if this helps, if not please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeHi,
Thanks for your patience, when I check your site on my Android device your top video of a light bulb works for me, so I assume that you have sorted this out or you are checking on an iPhone and it’s not working there, if that is the case then the issue is with the iPhone which typically blocks background videos on mobile.
I have heard that if you disable the mobile data saving option on the iPhone then the video may work, but since this is set by default your visitors won’t know to disable this and thus won’t see your video, so in this case you should use a fallback image for mobile devices.Best regards,
MikeJuly 22, 2023 at 6:02 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414058Hi,
Thank you this FTP login is working, I’m uploading the update but it’s going to take a little while, I’ll let you know when it’s done.Best regards,
MikeHey maxgorelkine,
Thank you for your patience, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:function lottie_play_on_hover_only() { ?> <script> (function($){ $('.av-lottie-animation-container.play-on-hover').each(function() { $(this).removeClass("av-animated-when-almost-visible"); }); })(jQuery); </script> <?php } add_action('wp_footer', 'lottie_play_on_hover_only');
Then clear your browser cache and check.
Best regards,
MikeHi,
Thank you for sharing your results, perhaps this will help someone in the future. Shall we close this thread then?Best regards,
MikeHey Marc,
Thank you for your patience, the<div id=”main” class=”all_colors” data-scroll-offset=”70″>
refers to your whole page, when I check your page it looks like the second color section with the boxes are using a negative margin, try changing this so it applies only to the desktop version.
Perhaps you can also try this css to ease the top parallax section shift on each page:@media only screen and (max-width: 450px) { #top #av_section_1, #top #av_section_1 .container{ max-height: 742px; height: 742px; } }
Also try disabling the wp-rocket lazyload option so the elements load on page load and not after, this is what CLS is watching for.
Best regards,
MikeJuly 22, 2023 at 4:05 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414053Hi,
Please include a link to the staging site.
on the https://www.lima-city.de/usercp/ftp-accounts page were it shows the login & password, what is the FTP address, url to use?
I tried your login and password on daslebenspueren.at & lima-city.de and neither worked.Best regards,
MikeHi,
Thank you for your patience and the link to your site, I found that deactivating your plugin Complianz | GDPR/CCPA Cookie Consent solves the issue, but I’m not familiar with this plugin so I’m not sure what option you would need to change in order for your OpenstreetMap marker to show correctly, please check the options to see if you can find the correct setting.Best regards,
MikeJuly 22, 2023 at 3:07 pm in reply to: Fontsize p in Erweitertes Styling only for screens >736px? #1414047Hi,
Thank you for your patience, it sounds like you have this issue sorted out now but wanted an explanation as to “why”, I can’t reproduce your issue when I use Enfold Theme Options ▸ Advanced Styling ▸ P it applies to all screen sizes.
Nonetheless, since you have this sorted out now shall we close this thread then?Best regards,
MikeJuly 22, 2023 at 2:53 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414044Hi,
On the page https://filemanager.lima-city.de/ there is a message that says looking find your FTP password on lima-city in the administration under Webspace > FTP access and it is a link, try looking there.
Please link to your theme zip that you just purchased for me to use, try uploading to to your staging site media library without activating it, or to DropBox, etc, my version of the theme is a support version and not a retail version like yours.
and by Admin Login I mean a login to the staging site, although it is probably the same as the one you posted above for the live site, I just wanted to ensure that I can login to both sites :)Best regards,
MikeHey Corina,
Sorry for our delayed response and thank you for your patience, I tested the masonry element on my test site with both flexible masonry & perfect grid but this setting didn’t change the order of the items, only the style of the items, am I understanding correctly that when you change between these two options the order of your items are different? I was not able to test on your page because the login is no longer valid, but I did notice that you are getting a javascript error on your site, but I can’t determine what it is related to:
Uncaught SyntaxError: Invalid or unexpected token
I see that you are using a child theme, do you get the same result if you switch to the parent theme?Best regards,
MikeHi,
If you want to sort the Blog Post element by menu_order try this function:add_filter('avia_post_slide_query', 'avia_modify_post_grid_query_desc'); function avia_modify_post_grid_query_desc( $query ) { $query['orderby'] = 'menu_order'; $query['order'] = 'DESC'; return $query; }
Note that the ‘menu_order’ would need a distinct value as it is zero by default
Best regards,
MikeJuly 22, 2023 at 1:49 pm in reply to: Blog page, masonry. I want to put all categories at top #1414038Hi,
Thanks for the login, I found that your child theme functions.php contained a function to show the posts in a random order, I disabled it and now your posts are sorted by date as you wanted:add_filter('avia_post_slide_query','avia_order_by_random', 10, 2); function avia_order_by_random($query, $params) { $query['orderby'] = 'title'; $query['orderby'] = 'rand'; return $query; }
please clear your browser cache and check.
Best regards,
MikeJuly 22, 2023 at 1:31 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414036Hi,
Please create a staging site and provide FTP access and an admin login to it and upload your theme zip file to either your site or DropBox that we can use to update your site and I will update your staging site, after you test and examine it and find it working correctly I will update your live site.Best regards,
MikeHi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top #wrap_all #main .shop_columns_5 .avia_cart_buttons .button { margin: 0 auto; float: left; min-width: 45%; width: 45%; padding-left: 8%; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thanks for the screenshot, to have the price at the same place in all of them, try adding this css and adjust to suit.#top #main .inner_product_header .woocommerce-loop-product__title { min-height: 50px; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad that you were able to create an icon, try creating one download from fontello that has your Team logo and any extra icons you want to use. Each icon has a specific code number and the second file that you uploaded over wrote the code numbers for the first one.Best regards,
MikeJuly 21, 2023 at 5:21 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1413984Hi,
Glad to hear that your host backs up the database and files each day. I was able to view the style.css file and see that it has not been changed, only the theme directory name.
I see that you have some plugins that I don’t have experience with, so I’m not sure what to expect from them when updating, but updating the theme should be straight forward, I would recommend asking your webhost if they offer a one-click staging site option, if they do then try creating a staging site and then update the parent theme via FTP on the staging site and then check, if you see no errors then update the main theme, if you don’t have a staging site option, then update the parent theme via FTP and check, if you have any errors then use the backup files & database to restore.
Please note that when you update via FTP don’t try to overwrite the theme files in the /Kropik/ directory, as this will leave old unused files behind and cause errors, instead delete the directory /Kropik/ via FTP and then upload the /enfold/ directory from the theme zip file and then rename the /enfold/ directory to /Kropik/ as it is now.
If you prefur to pay someone 50 USD, that sounds fair, but not much more than that.Best regards,
MikeJuly 21, 2023 at 12:15 pm in reply to: Blog page, masonry. I want to put all categories at top #1413947Hi,
Try to not use the “filter by date” option, and check again. This is our blog post element demo and you will see that it is sorted by date by default.
If you continue to have issues please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeJuly 21, 2023 at 12:07 pm in reply to: Problem spam email from contact form Efold (even after I deleted the form) #1413944Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJuly 21, 2023 at 12:05 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1413943Hi,
Thanks for the login, I see that you already have a child theme named Kropik Child and it is the active theme, so you don’t need to add a child theme and basically should just update the parent theme, Enfold, but I see that your Enfold directory has been renamed to Kropik but I’m not sure if the stylesheet has been renamed because your file manager doesn’t let me download, view, or edit files.
Do you have any other FTP access? Does your web host offer full site backup so if you have any issues updating you can roll back to the current version?
I see that you have two Enfold parent themes installed, so one should be removed and the other updated.
With the proper access you site should be easy to update and take no more that a half an hour and you should make a full backup first, but I would not expect to see any issues.
You stated that you asked a developer to do this for you, did they quote you a reasonable fee and do you feel that they know what they are doing?Best regards,
MikeHi,
To update, download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHey Kate,
Thanks for your question, I see that you are using Enfold v5.2.1, Mail Chimp has updated their API.
Please update your theme to v5.6.4 and then resave the Mail Chimp option in Enfold Theme Options ▸ Newsletter ▸ Mailchimp and then open your Mail Chimp element on the page and resave and check again.Best regards,
MikeJuly 21, 2023 at 12:35 am in reply to: Theme update from 4.4.1 to latest version / Child theme #1413878Hey karinkropik,
You can use our official Child Theme and install it into your WordPress. So this is free and should take you only a couple of minutes. But if your current theme has any customizations such as code added to any files then this could take a little while to move to the child theme, but if the only customizations are in the theme settings then there would be nothing extra to do.
Please read all of the steps in our Child Theme documentation and download a backup of your theme settings file before installing the child theme at Enfold Theme Options ▸ Import/Export ▸ Export Theme Settings File.
If you didn’t customize any of the theme files and would like help installing the child theme, please include an admin login in the Private Content area so we can help.Best regards,
MikeHey michelleornest,
The link above is a 404, but typically this is created by the app sending the message.Best regards,
MikeHey zeustrucker,
Please try disabling all of your plugins and caching and then clear your browser cache. Then enable your plugins one at a time and test your site, clearing your browser cache after each test until you find the one or combination of plugins causing this to identify this cause.Best regards,
Mike -
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