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Viewing 30 posts - 5,941 through 5,970 (of 34,918 total)
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  • in reply to: Footer does not work at all #1417712

    Hi,
    Glad that this helped, every so offen the header.php & footer.php change and one or both can be the cause of a site breaking, so we recommend any customizations you wish to make should be done in your child theme functions.php, let us know if you need specific help with this.
    Also if your child theme has customized element files, any of these may have changed, typically this is not an issue as the Dev Team trys to keep the theme backward compatible, but it can still happen, such as the difference between v4.x & v5.x
    If this is not your case please include an admin login and in the Private Content area, and link to a page with the issue so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Cookie consent message handling pop-up issue #1417710

    Hi,
    I would expect that if your script was added this way in your functions.php or in your WPCode snippets plugin you would not get a Syntax error.
    If you are still getting a Syntax error then perhaps there is a problem with your script or how you are using your snippets, when I look at your three Tag Manager snippets they are all added as “HTML Snippets”, they should be “Javascript Snippets” or if you wrap them as I suggested use “PHP Sinppets”.
    If this doesn’t help let me know which of the three you are getting the error from when you enable it.

    Best regards,
    Mike

    in reply to: Cookie consent message handling pop-up issue #1417685

    Hi,
    Glad to hear that you have this sorted out, for your Tag Manager code, try adding it to your child theme functions.php wrapped like this:

    function tag_manager_code() { ?>
      <script>
        //your Tag Manager code here
      </script>
      <?php
    }
    add_action('wp_footer', 'tag_manager_code');

    Best regards,
    Mike

    in reply to: Column link keyboard focus indicator for accessibility #1417683

    Hey PCLSIT,
    Thank you for the link to your site and your patience, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .avia-link-column.av-column-link .av-screen-reader-only:focus {
        position: absolute;
        display: inline-block;
        left: unset;
        width: 100%;
        height: 100%;
        color: transparent;
    }

    this allows the column link to show in the correct place and your :focus css shows the border:
    Enfold_Support_3090.jpeg
    in my test using the enter key follows the link.
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Cookie consent message handling pop-up issue #1417678

    Hi,
    Thank you for your patience, I have checked your mobile menu with my Android device and it seems to be working, I can open it and select menu items and go to other pages.
    I also checked in Windows in Chrome, Firefox, & Edge with Dev Tools mode emulating a mobile device and the mobile menu worked for me.
    If you are using a iPhone, it can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
    I don’t have an iPhone to check with, but there should not be a difference in the menu operation between Android & iPhone.

    Best regards,
    Mike

    in reply to: Footer does not work at all #1417674

    Hey harmt,
    I see that you are using a child theme, if it has a footer.php or header.php in the child theme please remove these and check again.
    We do not recommend adding these files to your child theme, it is the most common reason for errors when updating. Any customizations you wish to make should be done in your child theme functions.php
    If this doesn’t help try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    If this still doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: NextGen gallery double lightbox windows #1417672

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Style elements in HTML #1417665

    Hi,
    Glad to hear that the WP Code duplication script is working for you, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Hamburger menu not appearing unless tapped #1417663

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: my enfold lic. #1417628

    Hey Rob Gordon,
    Sorry you are having this trouble, but Enfold v3.8 will not work correctly with WordPress v6+, this is why you are having issues.
    You will need to update the theme manually by downloading the latest version from Theme Forest, as you don’t have a Theme Forest account you will need to purchase a new license and create an account in the process.
    I would not delete the dynamic avia file area as some of those files are needed, after you update the theme should automatically delete the un-needed files, or we can help.
    After you have purchased your license please register your Purchase Code here.
    Then log into the support forum and open a new thread.
    Please include an admin login in the Private Content area so we can be of more assistance of your new thread that explains the issue again so our team can assist.
    I recommend making a full backup using your webhost backup tools and not a backup plugin, these typically don’t work as well as the server backup. Ensure to backup the files and database.
    I also recommend saving a copy of the theme settings at Enfold Theme Options ▸ Import/Export ▸ Export Theme Settings File.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Envato Theme License Transfer #1417627

    Hey schwabino,
    You will need to cantact Envato, they manage all of the licensing, we don’t have access to the licenses, nor can we issue or sell licenses.

    Best regards,
    Mike

    in reply to: Question before purchase #1417626

    Hey Monica,
    It sounds like it is, but we don’t have access the Envato_ID’s to see who owns it, etc. Envato handles all of the licensing, so we can’t accuse or show prove.
    I would recommend suggesting that they should renew their support, if they say they don’t have a Envato account recommend purchasing a new license which will give them 6 months of support and it costs nearly the same as renewing.
    I would also point out that nulled themes most always contain bad scripts that can do who knows what, it’s not worth the trouble.
    I hope this helps.

    Best regards,
    Mike

    in reply to: Centre Footer #1417625

    Hi,
    Glad to hear that you have this sorted out, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Update Twitter icon / logo across site #1417624

    Hi,
    You will need to edit the parent theme functions.php (enfold/functions.php) at line 429 you will see:
    'twitter' => array( 'font' => 'entypo-fontello', 'icon' => 'ue8f1' ),
    change the font (entypo-fontello) and the icon code (ue8f1) to your custon font.

    Best regards,
    Mike

    in reply to: Style elements in HTML #1417600

    Hi,
    Thanks for the explanation, when you disable the post-css files that contain the page css the css is then added to the page inline, if you remove this css your page will lose it’s css.
    You can test with this script in your child theme functions.php, it will remove it, in my test your page also loses it style.

    function remove_inline_style() { ?>
      <script>
    (function($){
        $('#top.home style[data-created_by="avia_inline_auto"]').remove();
    })(jQuery);
    </script>
      <?php
    }
    add_action('wp_footer', 'remove_inline_style');

    I have used the Yoast post duplicate in the past and didn’t notice any issues with the page style, I also tested again today and couldn’t reproduce any issues. My daily page duplication is a script I found in the WP Code plugin, here is a link to it.
    Perhaps this will work better for you than the plugin.
    If this doesn’t help, then try disabling your function that removes the post-css and Enable the Avia Layout Builder Debugger and clone your pages by copying the shortcode of the page to your new page.

    Best regards,
    Mike

    in reply to: Centre Footer #1417550

    Hi,
    I see the box when I login, try using the login you posted here:
    Enfold_Support_3088.jpeg
    If you are try a different browser, I’m using Brave (Chrome) on Windows.

    Best regards,
    Mike

    in reply to: Centre Footer #1417496

    Hi,
    You can change it in the cookie bar settings Enfold Theme Options ▸ Cookie Consent Message Bar ▸ Message

    Best regards,
    Mike

    in reply to: Spacing of 2 buttons next to one another header #1417483

    Hey jasonlthornton,
    Thank you for the link to your site, when two buttons are in the menu some css is added so they are closer together, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field so there is more space:

    .av-menu-button + .av-menu-button {
        margin-left: 0;
    }

    if you want more space you are adjust like this:

    .av-menu-button + .av-menu-button {
        margin-left: 10px;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Page as menu linked to one of the sub-pages #1417482

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Centre Footer #1417481

    Hi,
    I made some adjustment, please clear your browser cache and check.
    Please explain further about your “cookie policy wording” question.

    Best regards,
    Mike

    in reply to: Style elements in HTML #1417473

    Hi,
    Thanks for the feedback, I don’t think that the style is causing an issue with your css nth-child, I believe that your css doesn’t have enough specifically to override the theme margin, you would need at least an ID added to your css.
    If you could link to your page and explain what you are trying to do then we could recommend some css that will work for you.
    The css should not cause any issues when you copy the pages because you also want the css for the elements on the pages that you are copying.
    Have you tied saving your page, or the elements on the page, as a template in the Advanced Layout Builder and then applying it you are other pages?
    How are you duplicating your pages, with a plugin?

    Best regards,
    Mike

    in reply to: Centre Footer #1417471

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all #footer .container {
        display: flex;
        flex-wrap: wrap;
        justify-content: space-between;
        width: 90%;
    	max-width: 90%;
    }
    
    .responsive #top #wrap_all #footer .flex_column.av_one_third:first-child {
        width: calc(50%);
        clear: none; 
    }
    .responsive #top #wrap_all #footer .flex_column.av_one_third:first-child .widgettitle {
    	width: 98%;
    }
    .responsive #top #wrap_all #footer .flex_column.av_one_third:nth-child(2) .widgettitle {
    	width: 43%;
    }
    .responsive #top #wrap_all #footer .flex_column.av_one_third:nth-child(2) #menu-item-1422 a {
    	padding-right: 0;
    }
    .responsive #top #wrap_all #footer .flex_column.av_one_third:nth-child(2) {
        text-align: right;
        width: calc(50%);
    }
    
    .responsive #top #wrap_all #footer .flex_column.av_one_third:last-child {
        width: 100%;
        text-align: center;
    }
    
    }
    #top #footer.footer_color input[type='tel'] {
    	background-color: #fff;
    }

    Please see the screenshot in the Private Content area of the expected results.

    Best regards,
    Mike

    in reply to: Footer: Social media icon #1417468

    Hi,
    Thanks for the screenshot, but I can not read the comments in red, can you change them to English?
    It looks like the three columns with the green bars are going to have a maximum width with a minimum distance between them and the rest of the page is depended on this, what are the column widths and distance between the columns?
    Currently you are using 1/3 columns so I guess these columns need to be customized to a new width?
    What is the margin width from the green bar to the outside edge of the logo, what is the max width of the page?
    The distance from the outside edge of the logo to the edge of the screen won’t always be the same, correct, this will be the difference between the max page width and the screen resolution. Or is it the other way around where these are fixed widths the three columns in the middle adjust smaller as the screen gets smaller?

    Best regards,
    Mike

    in reply to: Style elements in HTML #1417417

    Hi,
    How are you trying the nth-child selector?
    The style should not cause any issues, if you are targeting the first image then you would use .avia-image-container:first-child
    or whatever element you are targeting use the class of that element and the nth-child selector for it’s position.
    It sounds like you are tying to use the parent class and then count elements from there.
    Try reviewing this article: Useful :nth-child Recipes

    Best regards,
    Mike

    in reply to: Settings Image Animation Slider Scaling #1417412

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Search by authors #1417409

    Hi,
    If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Add spacing between the columns #1417317

    Hi,
    Please note that iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
    Is the link below correct, because I see the round corners on my Android.

    Best regards,
    Mike

    in reply to: Can no longer update info in footer2 widget #1417314

    Hi,
    It sounds like you are using a server cache or a CDN on your server, you will need to find this a either clear it or deactivate it, I see that you have a plugin The Bluehost Plugin that says it “integrates a WordPress site with the Bluehost control panel, including performance” so your host is probably caching see if you can clear this on your Bluehost control panel or try disabling the plugin.
    I cleared your cache again and now your new address is showing so this is a cace and not the theme.

    Best regards,
    Mike

    in reply to: CSS Code for editing testimonial widget #1417313

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Style elements in HTML #1417312

    Hi,
    What do you mean your HTML is broken? Can you point to an example, when I look at your site it looks fine.
    Perhaps the issue is with a plugin, the best why to duplicate pages it to Enable the Avia Layout Builder Debugger and copy the shortcode.
    You should not need to disable Post CSS files or remove the inline css.

    Best regards,
    Mike

Viewing 30 posts - 5,941 through 5,970 (of 34,918 total)