Hey Martin,
Thanks for your question, I checked your page on mobile and see that you have a 6px border which looks correct, when do you see that issue “the frames are wider than the image”?

Best regards,
Mike

Hi,
You must create a token in your Envato Theme Forest account, we can not create it for you, please see our documentation How to generate a Envato Personal Token
Step One: To generate your personal token, go to Envato create a token page. If not logged in please use your Envato credentials.
Step Two: Your Token needs specific permissions to verify the purchase and link your Envato account to the theme. 7 permissions are necessary to display user information on Enfold theme options ▸ https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2018/12/token-permissions.png
Step Three: After selecting the required permissions, read the Terms and Conditions and agree to create your new token. Copy and save your token on your local system.
After completing the steps above, you are now ready to register your Enfold theme. Go to Enfold > Theme Update > Enter a valid Envato private token and enter your token.
If you still have trouble try using the Envato market plugin
Another option is to update the theme via FTP, or though the WordPress theme page.
Download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey ballindigital,
Thank you for the link to your site, I see that you are using v5.6.2, please update to v5.6.5
The MailChimp API has changed, after you update the setting at Enfold Theme Options ▸ Newsletter ▸ Mailchimp needs to be reverified and then each mailchimp element on your pages needs to be opened and resaved.

Best regards,
Mike

Hi,
Yes, you should include the child theme when you copy the files and database from the staging site to the live site.
To move the menu text in line with the bottom of the logo, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

@media only screen and (min-width: 990px) { 
#top .main_menu .menu li a {
padding-top: 50px;
}
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
When the child theme is active the setting Enfold Theme Options > Import/Export > Import Settings From Your Parent Theme doesn’t ask for a file to upload, it automatically gets the file from the parent theme.
I added a child theme for you and imported the parent theme, please review the documentation so you can apply this to your live site.
The Logo left and menu centered on the same line is not and option, but I adding this css to achieve it:

@media only screen and (min-width: 990px) { 
#top .main_menu {
    display: flex;
    justify-content: center;
    width: 100%;
}
}

please clear your browser cache and check.

Best regards,
Mike

Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

#top .avia-button-wrap .avia-button {
	border-radius: 50px;
}
#top .avia-button .avia_button_background {
    bottom: -3px;
}
#top .form_element .button[type="submit"] {
	border-radius: 50px;
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
1: You can change the logo and menu style without a child theme, go to Enfold Theme Options ▸ Header ▸ Header Layout ▸ Menu and Logo Position and choose Logo left, Menu below

2: You can add a child theme without losing your current layout, please see our documentation Step 4: Import parent theme options

Best regards,
Mike

Hey Dave,
Thank you for your question, in the column element the “row settings” refer to all of the columns in a row, and can only be adjusted in the first column.

This would be the correct behavior.
Perhaps if you linked to your page and explain what you would like to achieve we could advise.

Best regards,
Mike

Hi,
You would have less content, videos, and images.
But as it is right now I don’t have any problems with it on my Android.

Best regards,
Mike

Hi,
I see no problem on my Android phone.
You page is very heavy to load, so make sure that your phone is not on power saver mode or that it allows videos to be loaded on power saver mode and on mobile network, not just over wifi.

Best regards,
Mike

Hi,
Thank you for the link to your site, deactivating Jetpack Boost solves the issue, try reviewing the Jetpack Boost settings deactivating each one at a time to find the conflict.
I don’t have experience this this plugin so I’m not sure what the cause could be, if you can’t find the setting causing the issue then I would recommend disabling it completely.

Best regards,
Mike

Hi,
Glad Yigit could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey Glaser,
It could be the color profile settings in the camera or in Photoshop or the editor that you are using, please see this thread, the user was experiences oversaturated colors from their image thumbnails that WordPress created, but not the original full sized images and they found that in their Lightroom that the color profile had accidentally been changed to ProPhoto RGB.
Perhaps this is a similar situation for you, try testing with an image that you download from unsplash.com and see if you have the same error.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

Best regards,
Mike

Hey Alvaro,
Typically the webp format is created by a plugin, the theme doesn’t do this, try to find the plugin and disable it.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

Best regards,
Mike