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Viewing 30 posts - 5,851 through 5,880 (of 34,918 total)
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  • in reply to: External Links Opening Incorrectly #1418449

    Hey steveorrmedia,
    Please check to see if yiu have added a column link to the column with the links, if so the column link will override the links inside.
    If this doesn’t correct please include admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    in reply to: Pagination #1418448

    Hey damgwebdeveloper,
    Thanks for your question, but unfortunately the pagination needs to be /news/?avia-element-paging=2 to avoid conflicts with wordpress, as you have read.
    I recommend disabling your plugins and /or functions.php customizations to see if that solves, if not then please include an admin login in the Private Content area so we can investigate why you are getting a 01 redirect.

    Best regards,
    Mike

    in reply to: Correct settings for captions / Masonry Gallery #1418447

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Footer: Social media icon #1418446

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Correct settings for captions / Masonry Gallery #1418418

    Hi,
    I modified your css and I think it’s the way you wanted it.
    Please clear your browser cache and check.
    Enfold_Support_3190.jpeg

    Best regards,
    Mike

    in reply to: Theme Update issues #1418384

    Hi,
    Yes it looks like during the JS file merging and compression process and error occurred, I’m not sure why it occurred and I can’t reproduce it on my test site.
    I have asked the rest of the team if they have any ideas and will reply when I hear back from them.
    Please leave the staging site activate so they can also test, thank you for your patience.

    Best regards,
    Mike

    in reply to: Proceed to checkout button not working on mobile devices #1418354

    Hi,
    Glad to hear that this helped, but unfortunately I don’t have a way to test this for other users, I have not see any other users using this or having this issue, but we will keep a note of this in case. Unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Main Menu / Selected Element Color Bug #1418352

    Hi,
    Please include an admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    in reply to: Main Menu / Selected Element Color Bug #1418315

    Hi,
    Thanks for the feedback, but your screenshot shows the menu, try looking at the pages and see the parent, you may be able to see a dash before certain pages when viewing “all Pages” and check the categories to ensure one category in not the child of another.
    If this doesn’t help try the css I posted above, in my original test it seemed to help.

    Best regards,
    Mike

    in reply to: Logo that is larger than navigation menu #1418297

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: MySQL 8 Compatibility #1418296

    Hi,
    Thanks for the feedback, I have not seen any issues with MySQL from other users, typically if WordPress has no issues with the database then Enfold would not as Enfold only stores info in the database though WordPress, but I have asked the rest of the team if they are using MySQL 8.0 currently. I will reply when I hear back from the rest of the team.
    Perhaps the best way to test is to setup a staging site with MySQL 8.0, unfortunately my server only offers Maria.

    Best regards,
    Mike

    in reply to: MySQL 8 Compatibility #1418288

    Hey CodeSamurai,
    Thank you for your question, are you sure that you mean MySQL 8 and not PHP 8?
    on my server I’m using MySQL Version 10.5.17-MariaDB-cll-lve
    so MySQL 8 seems behind, most questions are about their servers are going to PHP 8 which works fine with Enfold v5.6.5+
    I assume MySQL 8 would also work fine.

    Best regards,
    Mike

    in reply to: Icons showing as strange symbols #1418287

    Hey whdsolutions,
    Your screenshot looks like the font was not fully loaded, perhaps you were on a slow network or your device was using data-saver, etc.
    When I check I found no errors:
    Enfold_Support_3188.jpeg

    Best regards,
    Mike

    in reply to: Proceed to checkout button not working on mobile devices #1418286

    Hey ashleyknow,
    Thank you for your patience, when I use an Android device to view your check out page I only see the red “Proceed to checkout” button and it works correctly, please see the first screenshot in the Private Content area.
    But on Windows laptop I see another blue button below it that overlays the red button so it can not be clicked, and the blue button doesn’t work when it is clicked, see the second screenshot.
    I assume that the blue button is the ApplePay that you are talking about, and perhaps it doesn’t work for me because I don’t have an apple, but to allow this to not interfere with the standard payment button try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top.woocommerce-cart #wcpay-payment-request-button {
    	padding-top: 60px;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Footer: Social media icon #1418285

    Hi,
    We will leave this open to hear back from you.

    Best regards,
    Mike

    in reply to: Full screen slider loading slow #1418284

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Placing captions UNDER images #1418223

    Hi,
    To change that font-size try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .wp-caption-text {
        font-size: 12px;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Theme Update issues #1418221

    Hey Eric,
    Thanks fot the screenshots and link to your staging site, I found that your staging site had this error in the browser console:
    Uncaught SyntaxError: Unexpected string (at avia-footer-scripts-adcac82dd5e615344ec485a4a9f3b9c2---64f7868991bac.js:7:118555)
    So I disabled your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enabled your Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and used the admin toolbar option Purge SG Cache
    This solved both issues.
    I tracked it down to the text “use strict” in the merged js file:
    Enfold_Support_3182.jpeg
    so I set the Javascript File Merging And Compression to Use minified theme javascript files without merging
    and the frontend errors do not occur now.
    I’m not sure what is causing this and I can’t reproduce it on my site, so I recommend leaving this setting for a few days and then try the original setting if you wish.
    Typically all comments in the js & css are stripped when it is minified, so I don’t know why this is slipping though.

    Best regards,
    Mike

    in reply to: Filter appears unnecessarily reduced #1418215

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Can’t Find Transparency Options #1418214

    Hey I_Want_A_Moose,
    Please look at Enfold Theme Options ▸ Header ▸ Transparency Options
    Enfold_Support_3176.jpeg

    Best regards,
    Mike

    in reply to: Logo that is larger than navigation menu #1418213

    Hey phausner,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .logo,.logo a,.logo img {
        height: 200px!important;
        max-height: 200px!important;
        width: 200px!important;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Footer adjustments #1418206

    Hey Alan,
    Thank you for the link to your site, but your two images are not centered, please replace them with centered images so we can help with some css:
    Enfold_Support_3172.jpeg

    Best regards,
    Mike

    in reply to: enfold header with elementor footer #1418193

    Hi,
    I asked the rest of the team for advise, please leave the staging site available since this is a little out of our scope and we are quite busy in the support forum right now it may be a little while before they have some free time to look. Thank you for your patience and understanding and using Enfold.

    Best regards,
    Mike

    in reply to: Full screen slider loading slow #1418192

    Hi,
    I think the font that is a 404 is from a custom icon font, did you install a custom icon font?
    If you did please check the zip file that you got from fontello to see if it contained fontello.woff2, if it did then manually add it to the directory via ftp
    /wp-content/uploads/avia_fonts/fontello/fontello.woff2
    if not try downloading it again from fontello and manually add it to the directory via ftp, I don’t recommend installing it again unless you fist uninstall it.

    Best regards,
    Mike

    in reply to: Productpage #1418191

    Hi,
    Please note that that code should be in your child theme functions.php file in Appearance ▸ Editor and not in your Quick CSS field, please check again.

    Best regards,
    Mike

    Hi,
    I checked your cPanel Administration WordPress, and you can see the database and user for each install by clicking the blue database button:
    Enfold_Support_3168.jpeg
    so you can delete the user and database for these safely, it’s good to check that they are not sharing the database user accounts.
    So I would use the option to uninstall and delete the database & user & directory, and then clone the original main install to create your new ones.
    I also checked your products but they all look like they are published and none are in draft, please try changing the ones you don’t want to show to draft status, this should make them not visible on the frontend, if they are please let us know which ones and where you are seeing them, such as the “shop page”

    Best regards,
    Mike

    Hi,
    I would first delete the installs with the directories from before:
    /sehenswürdigkeiten/
    /sightseeing/
    /attractions touristiques/
    /attrazione turistica/
    /atracciones turísticas/
    then use the clone option of your main site and add your new directories in the second screenshot above
    /de/
    /en/
    /fr/
    /es/
    I believe the clone process with create the directories for you when you add it into the field with the arrow in the second screenshot above
    I assume your main site will be the IT language so you want need to create that clone.

    Best regards,
    Mike

    in reply to: enfold header with elementor footer #1418089

    Hi,
    Sorry, what I meant was that I can’t get the header to show when the elementor footer is enabled.
    The SFTP & site login worked fine for me.
    I tried modifing the page.php with footer.php content like you had but I couldn’t get it to work, I don’t know why.

    Best regards,
    Mike

    in reply to: Placement Menu Custom Line Up Logo and below logo #1418088

    Hi,
    When I check in Safari the page loads correctly, not like your screenshot, so I don’t know why you are seeing this.
    But the page content classes below the text in the screenshot don’t belong to Enfold or WordPress
    markdown prose
    Enfold_Support_3145.jpeg
    I assume that you are using a plugin and perhaps at that time it had a hickup, or perhaps your Safari adblock is on blocking the script for the plugin, since I can’t reproduce the error I’m only guessing.

    Best regards,
    Mike

    in reply to: Full screen slider loading slow #1418087

    Hi,
    It looks like the css I provided is working well, a image is shown on page load instead of a white space where the slider is, you don’t see this?
    In the screenshot it looks like a custom 404 page is being called because the font file is not found on cloudflare.
    Are you using cloudflare? Try disabling it to see if you get the same error for the missing font, I believe your site is blocking “hot linking” on the server if so try disabling this.
    If you don’t get the error with cloudflare disabled then you will need to get cloudflare to also serve your font, but I don’t use cloudflare so I’m not sure how to do that. But test without cloudflare first.
    Try changing your custom 404 page to not redirect, use the option Display selected page without redirect, it will work the same way and you won’t see /?avia_forced_reroute in the address bar.

    Best regards,
    Mike

Viewing 30 posts - 5,851 through 5,880 (of 34,918 total)