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October 15, 2023 at 5:40 pm in reply to: Import: Agency – Enfold Parallax Demo , I’m getting demo installation error #1422569
Hi,
Ok, Please include an admin login & FTP access in the Private Content area and I will try to install the Enfold Parallax Demo for you.Best regards,
MikeOctober 15, 2023 at 5:37 pm in reply to: Duplicated Burger Icon and more padding to each nav item #1422566October 15, 2023 at 5:34 pm in reply to: Bug: additional class for blog page nested pagination #1422564Hi,
Thank you for sharing your solution, it looks like Auto Infinite Scroll from WP Intense is a paid plugin, I didn’t find a free version for it, but I imagine that you have found it helpful due to the time you put into getting it to work with Enfold, thanks I’m sure others in the future will appreciate your effort. Do you want this thread to remain open to answer future questions, or shall we close it?Best regards,
MikeOctober 15, 2023 at 5:21 pm in reply to: Import: Agency – Enfold Parallax Demo , I’m getting demo installation error #1422561October 15, 2023 at 5:19 pm in reply to: Duplicated Burger Icon and more padding to each nav item #1422560Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top #header_main_alternate .avia_mega_div .current-menu-item { background-color: #fff; } #top #header .av-main-nav > li > a { width: 100%; text-align: center; }Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.Best regards,
MikeOctober 15, 2023 at 4:39 pm in reply to: Enfold Theme Problem: non-JS module / ERR_CONNECTION_CLOSED #1422556Hi,
Thanks for this login and the link to your page, I tried editing the last text block element with the test text and saved, but I didn’t see any errors, I was using the Chrome browser on Windows, what are you using?
I note that most all of your text blocks contain this strange code: <span data-sheets-value=”{” data-sheets-userformat=”{“> when you view the text blocks in the “text” tab:

and on the frontend this code doesn’t seem to add anything useful:

Did you know this code was added? Did you paste the text from somewhere else and the code from that source was added? I recommend removing the code and see if this solves your issue.Best regards,
MikeOctober 15, 2023 at 3:56 pm in reply to: Error translating the theme with Loco Translate plugin #1422552Hey mariosalgado80,
Thank you for your patience and the link to your site, I don’t have any experience with the Loco Translate plugin, but I looked at each section in your plugin settings and for your pages and I didn’t see your notice above anywhere, I believe this is just telling you that the automatic translation may be limited and you will need to manully need to translate some of your pages, this may be true for pages created with the Advanced Layout Builder as many plugins have trouble reading the shortcode.
Enfold supports WPML, please see our documentation here.
Perhaps this video will help you: Quick Steps To Translate Your Theme Using Loco TranslateBest regards,
MikeHey Daniel Patriasz,
Thanks for your patience, try enabling the option at Enfold Theme Options ▸ SEO Support ▸ Search Engine Optimization Support ▸ Preprocessing Shortcodes In Header typically this helps but there are some limitations with the Yoast Pro plugin and the pages created with the Advanced Layout Builder.Best regards,
MikeOctober 15, 2023 at 3:00 pm in reply to: Using blog post element with Grid Layout, images on mobile are not lazy-loaded #1422548Hey gatehealing,
Thanks for your patience, I see that the lazyload classes are present on the images, perhaps your caching plugin doesn’t recognize them, try disability your caching plugin and then check again, if this doesn’t help try following the Page Speed Insights recommendation of installing a lazy-load WordPress plugin and disable the theme lazyload option.
Another point could be that either your caching plugin or the option in the theme settings has disable jQuery Migrate or has deferred the loading of jQuery, this could prevent the teeme lazyload from working, so a good please to start testing would be to disable the caching plugin, and any other “optimizing” plugins, and then ensure the Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer and Enfold Theme Options ▸ Performance ▸ Disable jQuery Migrate are not enabled.
and then check again to see if that helps.Best regards,
MikeHi,
Please note that the /xmlrpc.php is not public use, see this post. So you don’t want it to show as a backlink, and it should correctly show as broken.
You didn’t say where you are seeing the backlink to /xmlrpc.php, I assume that it is in your Google search console, if so you can just ingore these.
If you follow the steps above then it will take time for Google to stop looking at this link.
According to this post the /xmlrpc.php 405 error doesn’t effect SERPS.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the login, I see that you have many plugins that are reporting updates available. On my test site Enfold is working correctly with PHP v8.2 with no errors.
On your staging site please try disabling all of your plugin and then update the PHP to v8.2 and see if this works for you.
If not check your PHP extensions and compare the v7.4 & v8.2 enabled extensions, some servers don’t have all of the extension needed enabled in v8.2 suce as the “zip” extension, so perhaps there is one that you need to enable, this is an example of the panel in a cPanel host, yours may be different.

If this doesn’t help perhaps a screenshot of the error that you see would help.Best regards,
MikeHey extraeyes,
/xmlrpc.php ▸ XML-RPC server accepts POST requests only. = this should not be a backlink
please see this article: How to Disable XML-RPC in WordPress
The card-cc-plain.svg is a 404, no image found, even though the payment works the image is not found, try using FTP to find the card-cc-plain.svg image in the woocommerce-square plugin and place in the correct path or ask the plugin author to give you a copy of it so you can add it to your site, perhaps they forgot to add it to the plugin?Best regards,
MikeOctober 15, 2023 at 12:06 am in reply to: Import: Agency – Enfold Parallax Demo , I’m getting demo installation error #1422503Hi,
Sometimes this is caused by the PHP ZipArchive Extension not enabled on the server, other times it is due to the WebHost has blocked our IP so the install can’t get the files (OVH) unfortunately OVH has told users they will not whitelist our IP.
If you are using OVH try installing the demo on a localhost and then use the Duplicator plugin to move to your webhost.
If the is not your case try following our documentation to manually install the demo, but please note that this still gets the files via the WordPress import xml file from our IP, so if your webhost has blocked our IP this won’t help.Best regards,
MikeOctober 14, 2023 at 11:55 pm in reply to: Backend issue: Avaia Layout Builder conceals WordPress settings bar #1422501Hi,
Glad to hear, it may take a couple of days to hear from the Dev Team as it is the weekend, but we will reply when we have a solution. Thank you for your patience.Best regards,
MikeOctober 14, 2023 at 11:45 pm in reply to: Enfold (5.6.6) – Empty divs creating large white gap between elements #1422500Hey CJG1979,
The extra div’s are in a text block element, perhaps they were added with the [Enter] key or if you pasted text into the element, try switching to the “text” tab and manually remove them:

When I check your site now I see a large white space after your slider, this looks the error caused by the Smush plugin, if you have this plugin installed try disabling the “lazy load” option or disable the plugin and check if this helps.
If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeOctober 14, 2023 at 11:16 pm in reply to: Backend issue: Avaia Layout Builder conceals WordPress settings bar #1422497October 14, 2023 at 9:22 pm in reply to: Warum sehe ich in meinem theme den Datei Edior nicht? #1422494Hi,
Glad Rikard could help, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHey Alan,
Thanks for the link to your site, it looks like in the “desktop” color section you added a negative margin to the HR element, before the three columns, but in the “mobile” color section you have no HR element and no negative margin is applied to the columns.
Try adding a negative margin to the columns, if this doesn’t correct please include admin login in the Private Content area so we can investigate.Best regards,
MikeOctober 14, 2023 at 9:02 pm in reply to: Backend issue: Avaia Layout Builder conceals WordPress settings bar #1422489Hi,
Unfortunately the login is not working, please check.
Error: The username is not registered on this website.Best regards,
MikeHi,
Please note that your shortcode is using single quote marks:

so you need to use a double quote marks after echo do_shortcode( that wrap the inner shortcode:

and you can’t have any line breaks, try this code:function ava_woocommerce_before_main_content() { if ( is_product() ) { echo do_shortcode("[av_submenu which_menu='' menu='49' position='left' sticky='aviaTBsticky' color='alternate_color' mobile='disabled' mobile_switch='av-switch-768' alb_description='' id='' custom_class='' template_class='' av_uid='av-lnbxc8ss' sc_version='1.0'][av_submenu_item title='Menu Item 1' button_style='' link='' linktarget='' av_uid='av-fdyw7' sc_version='1.0'][av_submenu_item title='Menu Item 2' button_style='' link='' linktarget='' av_uid='av-70t2n' sc_version='1.0']"); } } add_action( 'woocommerce_before_main_content', 'ava_woocommerce_before_main_content', 10 );Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
Best regards,
MikeOctober 14, 2023 at 7:55 pm in reply to: Vimeo Popup Round 2: inline text anchor link does not work #1422486Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeOctober 14, 2023 at 7:52 pm in reply to: Email from Google Search Console complains my videos are outside the viewport #1422485Hey santanin,
Thanks for the links, your videos are near the bottom of the pages and “outside the viewport” on page load, to correct you will need to place the videos at the top of the page so they are seen on page load.Best regards,
MikeOctober 14, 2023 at 7:43 pm in reply to: Backend issue: Avaia Layout Builder conceals WordPress settings bar #1422482Hey John,
Thanks for the screenshot, but I’m not able to reproduce this, have you tried disabling your plugins to see if there is a confict?
If this doesn’t correct please include admin login in the Private Content area so we can investigate.Best regards,
MikeOctober 14, 2023 at 6:49 pm in reply to: On mobile, Hide Header except for (Very Top) Phone number Bar #1422481Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 767px) { #header_main { display: none; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
I didn’t realize that I should look in the /en/ site, thanks, the icon file included many unsupported file types, I removed them and put the icon font files in the root of the zip file and then uploaded again and then it worked:

please check.
On both sites you have no items with tags, you have no portfolio items, please try adding some with tags for them to show.Best regards,
MikeOctober 14, 2023 at 6:21 pm in reply to: Duplicated Burger Icon and more padding to each nav item #1422479 -
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