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Viewing 30 posts - 5,101 through 5,130 (of 34,966 total)
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  • in reply to: Import font does not work on mobile #1426011

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Problème SEO #1426010

    Hi,
    Thanks for your question, please note that the “preview” that YOAST SEO plugin shows you is only their guess, Google will show what they believe is the “most helpful content”, this is what their last “Helpful Content” update was for. If you think that you have made changes and it should be different then you can go to your Google Search Console account and request a new crawl. I searched your page and found that your listing shows your topbar links and menu, please see the screenshots in the Private Content area.
    When I check your page source code all of the YOAST SEO plugin code is there, so the theme is not causing any issues and Yoast is working correctly, but they should not mislead you into thinking that your search results will be exactly like the “preview” they show you.
    You can go to your Google Search Console account and request a new crawl and perhaps Google will show something different.
    Try reading more about the “Helpful Content” update:
    https://developers.google.com/search/blog/2022/08/helpful-content-update
    https://developers.google.com/search/docs/appearance/helpful-content-system

    Best regards,
    Mike

    in reply to: Maintenance Mode and Demo pages not showing up #1426008

    Hey jnightingale,
    Please go to each of the inactive settings:
    Maintenance Mode Page
    Custom 404 Page
    Custom Footer Page

    then activate each one, one at a time, then select no page for the option, then deactivate the option, then save your theme settings.

    Best regards,
    Mike

    in reply to: Import font does not work on mobile #1426007

    Hi,
    The subline above is calling the font-family “calibriz” which is not correct, it should be font-family “calibri-cursiv-bold”
    So please correct your css to this:

    #top .av-special-heading .av-subheading.av-subheading_above {
    font-size: 32px !important;
        font-family: 'calibri-cursiv-bold'!important; 
        font-style: italic; bold !important; 
        color: #ff0044 !important;
    }

    then clear your browser cache and check.
    Enfold_Support_3947.jpeg

    Best regards,
    Mike

    in reply to: Image in Accordion content open in lightbox? #1426006

    Hi,
    Thanks for the link to your site, I found the page linked below that has an image inside of an accordion, so I assume this is the page that you were refuring to.
    At first I thought that the image was not opening in a lightbox, it seemed that nothing was occuring when I clicked the image, but then I noticed that my pointer turned into a zoom pointer, that typically shows when you mouse-over a lightbox. When I check the browser inspector it showed the lightbox was open but transparent. I’m not sure if this is from some css or a custom function in your child theme, but switching to the parent Enfold theme shows the lightbox opening.
    Please try this yourself so you will see that it works, then I recommend switching back to your child theme and try removing your custom functions and css until you find the cause, you have a lot there and I tried to find it but couldn’t. It looks like you have a few functions that disables different theme elements and functions so perhaps this is related.

    Best regards,
    Mike

    in reply to: Import font does not work on mobile #1426002

    Hi,
    Thank you for your patience and the link to your site, when I check it looks like you found the error because when I download your font and compare it to your site it is showing correctly.

    @font-face {
        font-family: 'calibri-cursiv-bold';
        src: url('/wp-content/uploads/avia_fonts/type_fonts/calibri-cursiv-bold/calibriz.ttf') format('truetype');
        font-style: normal;
        font-weight: 400;
        font-display: auto
    }

    note the characters with the arrows:
    Enfold_Support_3944.jpeg
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Easy Slider is not smooth #1426001

    Hi,
    Thank you for your patience, I found that in order to apply the LayerSlider Transision Preset you need to first click the choice:
    LayerSlider_Transision_Preset_select.jpeg
    then move the mouse to the check mark and click it, a popup will show with the message “Apply”:
    LayerSlider_Transision_Preset_apply.jpeg
    you will know that it has been applied when the save & publish buttons light up:
    LayerSlider_Transision_Preset_publish.jpeg
    I was not able to do this to your site today as it seems to be down, but I tested this on my site an it works and you can view the effect in the LayerSlider preview and live on the frontend.

    Best regards,
    Mike

    in reply to: problem #1426000

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Color Section Page Color Problem #1425998

    Hi,
    Right now the issue is solved, if you have more issues I recommend disabling your cloudflare and any server caching until after you are done building it so you don’t have to fight with the caching.

    Best regards,
    Mike

    in reply to: Video on mobile #1425997

    Hi,
    I didn’t find the css in your compressed css file, but when I test by injecting it, it seems to work. Try adding it to your WordPress ▸ Customize ▸ Additional CSS and see if it works then, it’s probably a caching issue and you could try disabling your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable your Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files

    Best regards,
    Mike

    in reply to: problem #1425992

    Hi,
    It looks like you have this sorted out now, glad we could help, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Video on mobile #1425991

    Hi,
    Glad to hear, I see that you have this custom css:

    .av_slideshow_full .slideshow_inner_caption {
        padding-bottom: 100px !important;
    }

    If you remove this bottom padding the button will move down.

    Best regards,
    Mike

    in reply to: unterschiedliche formatierung bei zwei Sprachen #1425990

    Hi,
    Please note that the WPML plugin creates a theme panel for each language, so please carefully examine the settings & options for each language, it is possible to have different settings for eack language and then click save for each language. You may also find it easier to disable your cache and any caching plugins while you are building your site.

    Best regards,
    Mike

    in reply to: Problem saving changes #1425988

    Hi,
    Thank you for the link to your site, but the login is not working please check. Please also include screenshots of the error that you are seeing. Are you comparing the element “preview” to the live version or the WordPress “draft preview” to the live published version? Please note that the WordPress “draft preview” doesn’t always display the elements correctly.

    Best regards,
    Mike

    in reply to: Button – Link on Pictures #1425986

    Hey Chrisxx1982,
    Thanks for the screenshots and the link to your site, but it looks like you have added a strong tag around your caption text and then used some custom css to create the button:

    .av-image-caption-overlay-center p strong {
        color: #FFF;
        padding: 10px;
        background-color: rgba(0,0,0,.5);
        font-weight: 400;
        border-radius: 5px
    }
    

    So if you want the button in the image to be green then please adjust the background color in the above css, the image element doesn’t have a “button” option.
    If you did use a strong tag I hope you are using the Special Character Translation plugin so you will not have this error:
    Enfold_Support_3936.jpeg
    If I have misunderstood please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Colors #1425985

    Hey Chrisxx1982,
    As I understand your question you have created a new color scheme for your shop, so while many elements you can manually change the color in each setting or you can change the general settings that may also change other elements, you would like to make some color changes across your site.
    Please give some specific examples that we can help with some css,

    Best regards,
    Mike

    in reply to: problem #1425984

    Hi,
    Thanks for the host login, it looks like your Enfold theme is v4.6.3.1 which is very old and will noy work with PHP v8.2
    So first try to downgrade your PHP to v7.4 to get your site back online, then manually update to v5.6.8, then you can change your PHP back to v8.2
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    Hey Karin_Tara,
    Your blank media library items are pointing to a server error 500:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    I’m not sure if this is only a server error or if a plugin is also playing a role, try asking your webhost to review your server logs and the error.
    I see from your site health panel you cound try improving these options:
    PHP max input variables 6000 ▸ 10000
    PHP time limit 200 ▸ 600
    Max connections number 200 ▸ 1000
    I see that you only have 5 pages, and no posts or portfolio items and your small homepage loads slowly, perhaps this is related to your plugins, try disabling all of theme and see if you still have issues.
    I disabled your Classic Editor plugin and Disable Gutenberg plugin, and enabled the Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor option.

    Best regards,
    Mike

    Hi,
    When you choose your image please ensure that the size is large enough, such as “full size”, by default the “medium” size is selected so the images are small:
    Enfold_Support_3934.jpeg

    Best regards,
    Mike

    in reply to: Menu issue #1425980

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Support ticket cannot be created #1425978

    Hey Christof Sikora,
    Unfortunately your support expired on 2022-07-08, please go to your Envato account (Theme Forest) and renew your support, or if you have a newer Purchase Code then please register it and open a new support account.

    Best regards,
    Mike

    in reply to: Video on mobile #1425976

    Hey navindesigns,
    This is correct, you will need to use a plugin or script to “hack” around this browser limitation.
    For a while the LayerSlider was a workaround, but I’m not sure that it still works for all browsers, or for how long it will keep working.
    To be future proof you may what to try converting your video clip into a high quality portrait layout gif and display it on your mobile devices.

    Best regards,
    Mike

    in reply to: Integration vcf file #1425975

    Hi,
    The white space is caused by 140px of top padding, which the removed css corrected, but it was affecting your other pages, so please try this css so the white space of the hidden header will be removed only for this one page:

    .html_header_top.html_header_sticky #top.page-id-825 #wrap_all #main {
    padding-top: 0px !important;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Add additional link in contact form #1425974

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Position setting does not change anything #1425973

    Hi,
    Glad we were able to help, I place the css in WordPress ▸ Customize ▸ Additional CSS because you are using multiple languages and wanted it to work for all languages, you can move it to Quick CSS if you wish, but you will need to add it for each language. WPML creates a theme panel for each language. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Columns in Productcategorys #1425972

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold Demo not working #1425971

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad that this helped, but the mega menu width is dynamically created based on the screen width, it’s width is not absolute and is not positioned based on the right edge, but the left edge.
    I examined this for quite awhile but unfortunately I don’t have a solution for what you want to achieve, you could try adding another column to the sub-menu.

    Best regards,
    Mike

    in reply to: Columns in Productcategorys #1425954

    Hey Chrisxx1982,
    How many columns do you want them to be? If you want them to be 2 columns try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    add_filter('loop_shop_columns', 'loop_columns', 999);
    function loop_columns() {
        return is_product_category(array(34, 35)) ? 2 : 3; 
    }

    and change the category IDs to suit, then add this css:

    .shop_columns_3 .products.columns-2 .product {
        margin: 0 1% 1% 0;
        width: 48.6%;
    }

    If you want them to be 4 try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    add_filter('loop_shop_columns', 'loop_columns', 999);
    function loop_columns() {
        return is_product_category(array(34, 35)) ? 4 : 3; 
    }

    again change the category IDs to suit, then add this css:

    .shop_columns_3 .products.columns-4 .product {
        margin: 0 1% 1% 0;
        width: 23.6%;
    }

    Only use one or the other, not both.

    Best regards,
    Mike

    in reply to: More than “100” Mansonry Elements #1425953

    Hey nicolaskrasinski,
    Try using FTP or your cPanel file manager to edit the \enfold\config-templatebuilder\avia-shortcodes\masonry_entries\masonry_entries.php about line 540 find:
    'subtype' => AviaHtmlHelper::number_array( 1, 100, 1, array( 'All' => '-1' ) ) and change the “100” to what you wish and then save and check.

    Best regards,
    Mike

Viewing 30 posts - 5,101 through 5,130 (of 34,966 total)