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Viewing 30 posts - 4,681 through 4,710 (of 34,644 total)
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  • in reply to: how can i turn it off "content" #1426722

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please login and create a new thread and we will gladly try to help you. Thank you for using Enfold.
    Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    Hi,
    I have not had any new ideas for this, try finish building your menu and see you you find any other related errors, then we can take another look with the finished menu, hopefully some time out of the woods will help us see the trees better :)

    Best regards,
    Mike

    in reply to: Unable to re-edit text element after saving #1426720

    Hi,
    Thanks you adding the debugger code, I was able to copy the page shortcode to my test site to further examine the error, but after adding and saving multiple times I was not able to reproduce the error with the text block. I then copied the code back to a new page on your site and the error with the specific text block occurred again.
    I then searched the code in VSCode and didn’t find and missing tags or closing tags, but I did find some strange classes in some of the links in that text block an the one before it:

    
    data-uw-pdf-br="2"
    data-uw-rm-ext-link="" 
    data-uw-pdf-doc=""
    

    I thought perhaps you have a plugin adding or using these but I didn’t see one, so I tried removing these on the test page I created, see the link below. But this didn’t help.
    I then tried deleting your last two text blocks and created new one from my working site, but the same error on your site occurred.
    I’m not sure what is cauing this, but it must be something on your site and not in the theme specifically since the error doesn’t occur on my test site.
    My only other idea is for you to disable all of the plugins and check again, and if the error still occurs, please leave the plugins disable and I will try again.
    I couldn’t see your WordPress ▸ Dashboard ▸ Tools ▸ Site Health what PHP version are you using?

    Best regards,
    Mike

    in reply to: logo centered, menu above – broken menu on mobile devices #1426692

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Easy slider buttons show loading element on click #1426691

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: All pages showing up in Menu #1426658

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: All pages showing up in Menu #1426656

    Hi,
    Thanks for the login to your site, I see that you have only one menu “Banner Menu” but you have no menus selected in the WordPress ▸ Appearance ▸ Menus ▸ Manage Locations:
    Enfold_Support_3993.jpeg
    so I selected your menu for you and now WordPress shows the correct menu, this also corrected your second question.

    Best regards,
    Mike

    in reply to: submitting a support topic #1426641

    Hey David Wiener,
    Please see the big blue button at the top of the forum, when you are logged in:
    Enfold_Support_3991.jpeg
    or you can use this link to create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Header Menu Disappeared #1426640

    Hi,
    Thanks for the feedback, if you don’t use the built-in Advanced Layout Builder I don’t think you will run into too many issues, I don’t have a list of the issues, as I recall they were element conflicts.
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Unable to re-edit text element after saving #1426625

    Hey webservantnaoz,
    Typically this occurs when there is a missing closing tag in the element or one of the precious elements, you can try Enabling the Avia Layout Builder Debugger and examine the page shortcode and correct the missing tag.
    I was not able the add the code to your child theme functions.php because your WordPress ▸ Appearance ▸ Theme File Editor is disabled, please enable and add this snippet:

    
    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
    	return "debug";
    }
     

    and then see if you can find the issue, if not then add the code so we can try to find the issue.
    Sometimes once the error is saved it can not be “fixed” and a new page will need to be created, I see that you have saved some templates, if the error is in one of these you will need to remove it as the templates can not be “fixed”.
    So if you think this may be the issue, try creating a new page from scratch and don’t use any of your saved templates and see if you can reproduce the error.
    Also please note that if you copy & paste into the “visual” tab of the text editor, some browsers also paste the html tags from the clipboard and you won’t see these unless you use the “text” tab of the text editor, this could be how a unclosed tag was added into your text element.

    Best regards,
    Mike

    in reply to: Header Menu Disappeared #1426618

    Hey Darryl,
    It looks like you are using the Elementor plugin, if you used it to create a elementor footer elementor will also remove the header from the theme, the only solution will to also use elementor to create a header. This is a elementor conflict and we don’t have a workaround for this.
    Please note that Enfold has it’s own built-in builder and third party builder plugins typically don’t play well, we do not recommend using elementor with Enfold.
    We recommend disabling elementor to avoid conflicts.

    Best regards,
    Mike

    in reply to: Auto-adjusting tab section height to content #1426615

    Hi,
    I’m not sure what could be causing this, but it looks like you are using a CDN: cdn.consentmanager.net
    can you try disabling this and see if the error continues?
    Since I can’t reproduce the error when I copy your page and test it on my server, the error must be from whatever the difference between our servers is.
    I tried disabling your plugins and child theme, and as you said that didn’t help, can you confirm that your page on my test site doesn’t have the error?

    Best regards,
    Mike

    in reply to: Delay closing toogle accordions #1426593

    Hi,
    When I check your page I see that you are using Enfold v5.6.2, please update to v5.6.8
    You site says the update token has changed and not verified, so perhaps it says you are using the “latest version v5.6.2” but that is not the latest version. Please save the token again and check for the updates again, please note that Envato limits the number of update checks you can preform each day. If you are still having trouble then try installing the Envato Market WordPress Plugin, or you can manually update.
    To manually update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Shrinking side bar menu #1426569

    Hi,
    Please try wrapping Guenni007 code in a function if you are adding it to your child theme functions.php like this:

    function custom_shrinking_sidebar_menu_script() { ?>
      <script>
    (function($) {
      $(document).ready(function () {
          if (window.innerWidth > 989) {
              var header = $('#header');
              var main = $('#main');
              var burger = $('.html_header_sidebar #top div .av-burger-menu-main');
              var footer = $('.html_header_sidebar.html_header_left .av-curtain-footer.av-curtain-activated .av-curtain-footer-container');
              var menu = $('.responsive.html_header_sidebar #header .av-main-nav > li').not('.av-burger-menu-main, .av-active-burger-item');
    
              $(window).scroll(function () {
                if ($(this).scrollTop() > 200) {
                  burger.show();
                  menu.hide();
                  header.css({'width': '120px', 'transition': 'all 1s ease'});
                  main.css({'margin-left': '120px', 'transition': 'all 1s ease'});
                  footer.css({ 'width': 'calc(100% - 120px)', 'margin-left': '121px'  });
                } else {
                  menu.show();
                  burger.hide();
                  header.css({'width': '300px', 'transition': 'all 1s ease'});
                  main.css({'margin-left': '300px', 'transition': 'all 1s ease'});
                  footer.css({ 'width': 'calc(100% - 300px)', 'margin-left': '301px'  });
                }
              });
          } 
        });
    })(jQuery);
    </script>
      <?php
    }
    add_action('wp_footer', 'custom_shrinking_sidebar_menu_script', 99);

    In my test this is working, thanks for sharing Guenni007!

    Best regards,
    Mike

    in reply to: Menu Display Issue #1426568

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Styling the Header Secondary Menu #1426567

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Styling the Header Secondary Menu #1426548

    Hey vantagepointmg,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top #header_meta .sub_menu * {
    	line-height: 20px;
    	height: 17px;
    	width: auto;
    	vertical-align: top;
    }
    #top #header_meta .sub_menu a:hover {
    	color: red;
    }

    adjust the color to suit.
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Sidebar Settings are ignored #1426547

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Menu Display Issue #1426545

    Hey vantagepointmg,
    I recommend having your menu chang into a burger menu for 1366px and below. To do this try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 1366px) {
      #top #header .av-main-nav > li.menu-item  {
          display: none!important;
      }
      #top #header .av-burger-menu-main {
          cursor: pointer;
          display: block!important;
      }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Sidebar Settings are ignored #1426543

    Hey Bettina,
    I tested on my site using Enfold v5.6.8 and set the options at Enfold Theme Options ▸ Sidebar Settings to no sidebar:
    Enfold_Support_3987.jpeg
    and I created new pages & posts, using both the Block Editor & the ALB editor, and I ensured that the sidebar settings was set to “default”, this was the default setting so I didn’t need to make any changes:
    Enfold_Support_3989.jpeg
    and all of the pages & posts had no sidebar, so I was not able to reproduce your issue.
    If you are also using Enfold v5.6.8 and your settings are like my two screenshots, and you still have this issue with all of your plugins disabled, then please include an admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    in reply to: Easy Slider effects animation to the elements below #1426538

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Underline links only in the body – not the menu or footer #1426517

    Hey whdsolutions,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top a {
      text-decoration: underline;
    }
    #top #header a,
    #top #footer a,
    #top #socket a,
    #top a.avia-button,
    #top a.more-link {
      text-decoration: none;
    }
    

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: How to format in the webshop #1426516

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: I give up #1426501

    Hi,
    So for example /village-walk/ is a page and not a post, nonetheless you can add a top padding with this css:

    #top.page-template-default .container_wrap_first {
    	padding-top: 50px;
    }

    please adjust the 50px to suit.

    Best regards,
    Mike

    in reply to: I give up #1426499

    Hi,
    The Classic Editor will not get new features, so in that term it will not be “updated” but it’s not going away, so you can always use it in the future.
    Please see this article: How to Add or Remove Blank Space Between WordPress Blocks (4 Ways)
    If you need space at the top of your posts that you created with the Classic Editor then please link to one, I didn’t find one. If you need space at the top of a post that was created with the ALB, then use the space element, like the post linked below.
    But please remember to not “switch” posts or pages from one editor to another, the editors are not switchable.

    Best regards,
    Mike

    in reply to: Easy Slider effects animation to the elements below #1426496

    Hi,
    Thanks for the link to your page, I found that this is because typically li’s get a 10px margin-bottom:
    Enfold_Support_3985.jpeg
    but the slides, which are li do not, so on you page load this appeared to be an animation, to correct try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .entry-content-wrapper .avia-slideshow li.avia-slideshow-slide {
    	margin: 0;
    }

    and then clear your browser cache and check. If you still see it then move the css to WordPress ▸ Customize ▸ Additional CSS since it has the highest priority.

    Best regards,
    Mike

    in reply to: Breaking Point #1426495

    Hi,
    The posts and pages that I checked seemed to be full width, but your blog page /nos-references/ was not so I adjusted the css above to this:

    @media only screen and (min-width: 989px) {
    #footer .container,
    .container.template-blog  {
    max-width: 1560px;
    }
    }

    and now I believe it is what you wanted, I found no screenshots above so I’m not sure. Please clear your browser cache and check and if you still see any issues please link directly to the page and include a mockup screenshot of what you expect to see.

    Best regards,
    Mike

    in reply to: I give up #1426494

    Hey daves1997,
    It sounds like you first created a page using the Enfold Advanced Layout Builder (ALB) and then “switched” to the Gutenberg builder, please note that this will cause trouble, they don’t work together like that. So if you want to use the Gutenberg please only use it and then add your own spacing and blocks in the Gutenberg editor, and note that the Enfold ALB spcacing will not be applied. If you want to use Gutenberg try searching on YouTube for how to add spacing and adjust the layout the way you want. I tried using Gutenberg on my test site but found it so difficult that I won’t use it, I disabled it at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor, the Classic Editor is much easier to use.

    Best regards,
    Mike

    in reply to: I have to use a certain font #1426487

    Hey Michael,
    The Enfold Theme Options ▸ Import/Export ▸ Custom Font Manager only works with Google Webkit Fonts, if you are not using a Google Webkit Font you will need to use the @font-face rule in your css or try the Use Any Font plugin and add css rules to apply your font.
    Perhaps these threads will also help you:

    Best regards,
    Mike

    in reply to: Problem with licenses #1426486

    Hi,
    Glad we could help, if you need further help please log into the support forum and open a new thread using the contact form is not appropriate for support questions.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

Viewing 30 posts - 4,681 through 4,710 (of 34,644 total)