Forum Replies Created

Viewing 30 posts - 4,531 through 4,560 (of 34,635 total)
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  • in reply to: Problem mit Token – Token Fehlermeldung #1427591

    Hey Highlander-2013,
    Typically this error occurs when a Token is used on a older theme that can not use the token. If you are trying to update a older site then please do so manually this time and then the token will work properly for future updates.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Essa Plataforma de Site qual valor para ter uma? #1427590

    Hey ERLAN CLAUDIO DOS SANTOS LYRIO,
    Please vist our Envato product page.

    Best regards,
    Mike

    in reply to: Nain Menu Styling Background #1427586

    Hey woogie07,
    Thank you for the link to your site, to change the background color of the top menu try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .header_color .header_bg {
    	background-color: #706f6f;
    }

    then to change the color of the menu links go to Enfold Theme Options ▸ Advanced Styling ▸ Menu Links
    Then clear your browser cache and check.

    Best regards,
    Mike

    in reply to: My Client’s website will break if I update basic things #1427583

    Hi,
    Glad to hear that you have this sorted out, unless there is anything else we can help with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Burger Menu JS click action is deferred by WP-Rocket #1427582

    Hi,
    Thanks for the login, when I test your page above with the Dev Tools inspector for mobile device (425px) and am not logged in I see the delay when clicking the burger menu, but when I am logged in for the same page there is no delay when clicking the burger menu, even when I clear my browser cache with a hard reload.
    I also tested on my real Android device and had the same results.
    Do you also experience this also? Please try.

    Best regards,
    Mike

    in reply to: Fatal Error after theme update #1427558

    Hi,
    I see that you added a password but no user name, please include a full admin login & FTP access in the Private Content area so we can examine.

    Best regards,
    Mike

    in reply to: Large white space across top of each page #1427557

    Hi,
    Does your error log say on which page which image is giving a 404 error?

    Best regards,
    Mike

    in reply to: Burger Menu JS click action is deferred by WP-Rocket #1427556

    Hi,
    Thanks for the link to the WP Rocket bug report, the “solution” at the bottom leads to a 404 page, and the very last post from Nov 30, says it is not a working solution so perhaps WP Rocket is still working on this?
    Nonetheless I will look at your staging site, please include an admin login in the Private Content area to the staging site so we can examine closer.

    Best regards,
    Mike

    Hi,
    Sorry for tne inconvenience, I have deleted my test page and added a robots.txt disallow rule and added a 301 redirect.
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Testimonial navigation arrows #1427507

    Hey sharynt3,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .avia-slider-testimonials.avia-testimonial-wrapper {
        overflow: visible;
    }
    #top .avia-slider-testimonials.avia-testimonial-wrapper .avia-slideshow-arrows {
    	transform: translateY(0px);
    }

    This will please the arrows at the bottom of the element.
    Please see the screenshot in the Private Content area of the expected results.

    Best regards,
    Mike

    in reply to: Infinite scroll #1427501

    Hi,
    Thanks for your suggestion and link Guenni007

    Best regards,
    Mike

    in reply to: Slow Down Speed of Partner/Logo Element #1427499

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Fatal Error after theme update #1427498

    Hey Obrmarketing,
    Are you able to roll back with a server backup to get your site back up & running?
    Are you using a child theme with any custom theme files such as a footer.php or header.php? This is the most common reason for errors when updating. Try removing these files and checking again. Any customizations you wish to make should be done in your child theme functions.php
    If this doesn’t help, please include an admin login and ftp access in the private content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: subscription info #1427497

    Hey smarta-brett,
    We don’t have a public why for you to see this information, I assume that it would be in your Envato (Theme Forest) account because that is where our system pulls the information from, but I looked up your email address and put the information below.
    If you have other email address with accounts please list them and we can search them.

    Best regards,
    Mike

    in reply to: Large white space across top of each page #1427496

    Hi,
    I checked all of your pages and only found one 404 on the page /wedding-photography-packages/ for in the section under “Extras” please see the screenshot in the Private Content area.
    Please try correcting that image.

    Best regards,
    Mike

    in reply to: Burger Menu JS click action is deferred by WP-Rocket #1427495

    Hi,
    I have not heard any feedback yet. Perhaps if you could create a staging site we could examine closer, if you do please try to disabled the CDN for it, because often when testing the CDN will skew the results so that the cached is not cleared when you think it is. Often it is these little things that turn out to be the issue.
    It seems that this be related to something locally as we are not seeing this issue with other sites, other than the one we linked to above.

    Best regards,
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: insert javascript #1427485

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Autorespond email #1427484

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Settings in backoffice #1427483

    Hey Anouk,
    Thank you for the link to your site, this button show the WordPress Block Editor sidebar, but it is not working when the Block Editor is in Fullscreen mode, so for now you can click the three dots to see the options and you will see that the fullscreen mode has a check next to it, so click it again to disable the fullscreen mode and then the sidebar button will work correctly. WordPress changed the way this worked with the last update and we have corrected it in our v5.6.9 update that will be released in the next few days.
    I checked the beta v5.6.9 version and it is working correctly so please wait a couple of days for the update.
    I don’t have a exact day for the release as the Dev Team is just double checking a few things, so thank you for your patience.

    Best regards,
    Mike

    in reply to: parallax demo #1427478

    Hey fabioque,
    Thank you for the link to your site, in the theme settings the frontpage was also selected as the “blog” page, the frontpage can’t be both so I fixed this and now your site is working correctly.
    Please clear your browser cache and check.
    Enfold_Support_4019.jpeg

    Best regards,
    Mike

    in reply to: urls all too long #1427475

    Hi,
    I had not heard that long URLs were bad for SEO, but SEO is not an area that I focus on, here are some articles that I found:
    Does URL Length Affect SEO?
    Are Long URLs Bad For SEO?
    How to Create SEO Friendly URLs
    Since you have so many pages inter linking with each other and you don’t want to have broken links, you could plan on adjusting new post URL lengths going forward.

    Best regards,
    Mike

    in reply to: Image titles stopped appearing when clicking on them #1427472

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: code for woocommerce categories & checkout field labels #1427440

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: change look of the website #1427439

    Hi,
    Please find the link below to import the 2017 demo slider into your LayerSlider using the import button:
    Enfold_Support_4017.jpeg

    Best regards,
    Mike

    in reply to: change look of the website #1427381

    Hey ilonka78,
    It looks like you used the construction demo to create your site, which has the fullwidth easy slider at the top, and you want to use the LayerSlider slider at the top like the 2017 demo, correct?
    I can post the LayerSlider so that you can import it into your site and then you can remove the top slider on your page and add the LayerSlider element to your page if you like, but if you look at the free templates available in your LayerSlider you may find a slider that you like better than the 2017 demo slider, have you taken a look?
    Try going to the LayerSlider templates:
    Enfold_Support_4011.jpeg
    then click sliders:
    Enfold_Support_4013.jpeg
    then click free to see only the free ones:
    Enfold_Support_4015.jpeg

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold Theme (custom CSS @media queries) #1427379

    Hi,
    Glad we were able to help, if you have any further questions please log into the support forum and create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold Theme (custom CSS @media queries) #1427374

    Hey Jonathon Parris,
    Thanks for the css, the issue is that your css for the H2 & H3 tags are don’t have enough specificity, you need to add some IDs and classes to override the theme css, like this:

    @media only screen and (max-height: 767px) {
    #top .main_color h2 {
    font-size: 30px;
    line-height: 30px;
    font-family: "Bangers";
    }
    
    #top .main_color h3 {
    font-size: 45px;
    line-height: 45px;
    font-family: "Bangers";
    }
    }

    If this doesn’t help please log into the support forum and open a new thread with the url to the page in question so we can examine the specific element closer.
    Please note that using the contact form is not appropriate for support question.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: CSS Colors #1427373

    Hi,
    Thanks but I don’t see the same screen that is in your screenshot, but try this css:

    #top .main_color p.return-to-shop a.button,
    #top.woocommerce-account .main_color a.button {
    	color: #fff !important;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

Viewing 30 posts - 4,531 through 4,560 (of 34,635 total)