Forum Replies Created
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January 13, 2024 at 1:31 pm in reply to: Can’t scroll in burger menu on phone to get at lower/hidden menu items #1429980
Hey Gary,
Thank you for your patience and the link to your site, I don’t have a iPhone but I checked you page with my Android and the menu scroll worked only sometimes and only a little when it did work. When I used the Chrome Dev Tools, it also only works sometimes, compared to our demo site which has a very long mobile menu which works correctly.
When I check your site I first see this error:Uncaught SyntaxError: Unexpected token ';' (at denture6/:83:51)

I also see this error:Uncaught (in promise) InvalidValueError: Map: Expected mapDiv of type HTMLElement but was passed null.
an when I try to scroll in your menu this error occurs hundreds of times:Unable to preventDefault inside passive event listener invocation.
So I believe that these javascript errors are causing your scroll issue, I recommend first removing your custom javascript and try you get your page a have no errors, then I believe the issue will be solved.
Then try adding your javascript back one at a time and solve errors as you find them.Best regards,
MikeHi,
My research point to low server settings for this error.
Try going to WordPress ▸ Tools ▸ Site Health ▸ Info ▸ Server and compare the settings to these:

and if any of these are low:
PHP max input variables
PHP time limit
PHP memory limit
Max input time
Upload max filesize
PHP post max size
ask your webhost to help adjust them, or try the steps in the article linked above.Best regards,
MikeHey epkdesign,
Thanks for the link to your example page, this site seems to be using a custom theme and I couldn’t identify any plugin used for the filter, I believe that it is a customized filter.
Enfold doesn’t have one like this, you could try the Masonry Element, which has a filter but not quite the same.
Otherwise you could try a post filter plugin, but I don’t have any experience with these so I can’t offer any advice.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey Sebastian,
I tested with a medium sized button and this css:.my-custom-button, .my-custom-button a.avia-button { padding: 0; width: 100px; height: 100px; border-radius: 100px; line-height: 108px; } .my-custom-button .avia_iconbox_title { width: 72px; display: inline-block; line-height: 16px; }This was the result:

Please give this a try.Best regards,
MikeJanuary 12, 2024 at 4:42 pm in reply to: Import demo Parallax only loads 2 pages, without images #1429925Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJanuary 12, 2024 at 12:22 pm in reply to: Import demo Parallax only loads 2 pages, without images #1429886Hi,
Thanks for the link to your webhost “panel” I was able to get into your site and found the “Enfold 2017” in installed and not the “Parallax demo” so if you want to use the Parallax demo you first need to reset the site because you can not install two different demos at once. Please use the WP Reset plugin.
After you reset and install the Parallax demo, please note that it only has one page “frontpage”, the other pages “privacy and sample” is from WordPress.
If the frontpage is not loading please go to the theme settings Enfold Theme Options ▸ Theme Options ▸ Frontpage Settings and ensure the “frontpage” is selected, under that settings is the opeion for the “blog” page, the should be empty or say “select page”, in your case it may say “frontpage” if so this is the conflict, please change.
Then the frontpage will work correctly.Best regards,
MikeHey jeel147,
To remove the image placeholder try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.sidebar .news-thumb.no-news-thumb { display: none; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey ebenanders,
This option is not standard for WordPress, typically it is added by a plugin, please review your plugins to determine which one is adding this function.
I prefer using the WP Code duplication script in my child theme functions.php, instead of a plugin.Best regards,
MikeJanuary 12, 2024 at 11:32 am in reply to: Move the published date and author name below the title #1429881Hi,
Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the link to your site and your css, here are two examples that work in my test:
slide-in-left, I changed the time to 2 seconds so you can see the animation, feel free to adjust to suit.@keyframes slide-in-left { from { transform: translateX(-100%); } to { transform: translateX(0%); } } #top .phone-info div { animation: slide-in-left 2s; }slide-in-right:
@keyframes slide-in-right { from { transform: translateX(100%); } to { transform: translateX(0%); } } #top .phone-info div { animation: slide-in-right 2s; }Best regards,
MikeJanuary 11, 2024 at 5:26 pm in reply to: Feature request: One sidebar for desktop and mobiles on product archives. #1429824Hi,
Thank you, the Dev Team will reply in the feature request thread, you should receive email notifications when they have reviewed it.
Thank you for your patience and for using Enfold.Best regards,
MikeJanuary 11, 2024 at 5:19 pm in reply to: Container with breadcrumbs is not centered correctly in mobile version #1429823Hi,
Thank you for the link to your site, I didn’t find the same page where the breadcrumbs were three lines, but I found a page where the breadcrumbs were two lines and this css seems to work, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 767px){ .responsive .title_container .breadcrumb { position: relative; margin-top: unset; top: unset; } }If this doesn’t help where the breadcrumbs were three lines please include a link to the page directly.
Please see the screenshot in the Private Content area of the expected results.Best regards,
MikeJanuary 11, 2024 at 12:15 pm in reply to: Container with breadcrumbs is not centered correctly in mobile version #1429805Hey dimitrovdimitar,
Thanks for the screenshot, it looks like the breadcrumbs are aligned with your logo:

please explain where you want the breadcrumbs to be, perhaps a mockup would help, and include a link to your site so we can examine.Best regards,
MikeJanuary 11, 2024 at 11:49 am in reply to: Feature request: One sidebar for desktop and mobiles on product archives. #1429804Hi,
If you would like to suggest this as a feature, the Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them.
This would be the appropriate please to submit requests, thank you for your patience and understanding and for using Enfold.Best regards,
MikeHi,
Please remove the css I posted and only use the css Ismael posted.
Stacked on top of each other for mobile is the default behavior.Best regards,
MikeHi,
It could be disabled by a plugin or by SiteGround as in the documentation Ismael linked to above, if you can’t enable it ask SiteGround to help you or use FTP to edit the file directly.Best regards,
MikeHey Francesco,
Thanks for your patience the file that the report seems to point to: /wp-content/themes/enfold/includes/helper-privacy.php
is for the theme cookie settings, but it doesn’t look like you are using the theme cookie settings on your site, it looks like you are using a third party cookie manager.
The cookie PHPSESSID is the default WordPress session cookie.
I would first recommend disabling all of your plugins including your third party cookie manager and check again.
In another thread the SiteGround support has said that the WPML plugin uses the WordPress PHPSESSID and this leads to the SiteGround cache to fail, so your third party cookie manager, or another plugin may also be doing the same on your site.
Since you are not using the Theme cookie settings the file above would not be loaded, but please check the settings at Enfold Theme Options ▸ Cookie Consent ▸ Cookie Consent Message to ensure that you have this disabled, perhaps you are using a combination of the two that I don’t know about.
I would also point out that in another thread the SiteGround support has said that the files at:
\enfold\config-layerslider\LayerSlider\assets\classes\class.ls.exportutil.php ▸ line 178
\enfold\framework\php\wordpress-importer\avia-export-class.php ▸ line 215
contain the line header(‘Pragma: no-cache’); and this also causes the SG cache to fail, but these files are only loaded in the backend when a admin exports the theme settings, so this would not be loaded on the frontend or be a part of a cache.
You can try to manually remove these line to see if this helps your situation.
If it does then perhaps the SG cache is adding backend files to the cache in error.
Another solution that one user found helpful was to add this code to the child theme functions.php, which is from this Stack Exchange solution to override the WordPress default PHPSESSID to solve issues with a Varnish server.function varnish_safe_http_headers() { header( 'X-UA-Compatible: IE=edge,chrome=1' ); session_cache_limiter(''); header("Cache-Control: public, s-maxage=120"); if( !session_id() ) { session_start(); } } add_action( 'send_headers', 'varnish_safe_http_headers' );Hopefully one of these suggestions will help you, it’s kind of a hard issue because each SiteGround support tech points to a different cause, but they all seem to point to the WordPress default PHPSESSID breaking the SG cache.
Best regards,
MikeHi,
Unfortunately the browsers will not allow you to auto play a video this is not muted, Safari and Chrome started blocking these many years ago and now Edge is based on the Chrome browser.
You should add your video to the page and ask users to click the play button, this is what the browsers want.Best regards,
MikeJanuary 10, 2024 at 12:31 pm in reply to: Resolve a conflict between Enfold and WooCommerce #1429714Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJanuary 10, 2024 at 12:24 pm in reply to: Display of active anchor link menu items doesn’t work anymore #1429710Hi,
GoodchildsMedia I see that this is not your thread so posting your login here is not safe, please review this info and then open a new thread with you login in the Private Content area.
I see that your PHP ZipArchive Extension is disable please ask your webhost to enable this.
I also see some of your server setting are low please adjust:

after making this changes try again.
what webhost are you using?Best regards,
MikeHi,
As I read their report he PHPSESSID cookie is defined by the wp-content/plugins/sitepress-multilingual-cms/
So I guess your SG cache is not campatable with the WPML plugin and you should disable it.
They say that they found a no-cache in the /wordpress-importer/avia-export-class.php but this is only used when you export the theme settings, these files are only loaded on the backend when you perform an export of the theme files. If you want to manually remove this from the theme you can by editing the files below, but the theme export feature may not work correctly and you will need to edit these files after each update. As it stands now SG says you won’t be able to use a cookie notification, or the WPML plugin and you will need to modify the export feature, in order to use their cache. Perhaps you should look into a cache plugin like WPRocket or WP Fastest Cache, neither of these have this issue with WPML or Enfold.If you want to manually modify your files look for header(‘Pragma: no-cache’); in:
\enfold\config-layerslider\LayerSlider\assets\classes\class.ls.exportutil.php ▸ line 178
\enfold\framework\php\wordpress-importer\avia-export-class.php ▸ line 215Best regards,
MikeHi,
Try this css:.avia-section.av-rk2b-b60529e4fd7ee3da92077755e7762691 .av-section-color-overlay { top: 15%; }you may need to adjust for very large screens using media queries, but this seems to work for my screen.
Best regards,
Mike -
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