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  • in reply to: Color sectiom on tablets problem #1431612

    Hi,
    Thanks you I have asked the rest of the team to check with an iPad and advise, thank you for your patience.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, the Dev Team found that displaying ALB content in a blog element may lead to nested shortcodes which is not allowed and circular reference breaking the layout and/or displaying the page. So in your staging site the blog element shows this message:
    Pages/Posts/.. built with ALB will only display “Excerpt With Read More Link” to avoid a possible breaking of layout
    Enfold_Support_4539.jpeg
    and the portfolio items (testimonials) that you are showing the blog element are created with the ALB.
    To solve this the Dev Team has provided this filter I added it to your child theme functions.php and added the page ID of the pages under priorities and now they all show correctly:
    Enfold_Support_4541.jpeg
    If you have any other pages that I missed add their ID to this array.

    Best regards,
    Mike

    in reply to: Horizontal gallery – doesn’t continue on first click #1431608

    Hey andre_h_,
    Thank you for your patience and the link to your site, it looks like you have no slide chosen in the setting Initial Active Image
    Enfold_Support_4537.jpeg
    so if you click the navigation before the Gallery Image Rotation begins the first slide becomes active, and then due to the size of your images the second click activates the second slide but there in no movement so then it takes the third click to activate the third slide a cause some movement.
    To solve this please enable the second slide as the Initial Active Image as in the screenshot above.

    Best regards,
    Mike

    in reply to: logo h2 tags are above my h1 tag #1431607

    Hi,
    To make your text black and adjust the line height try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .header_color .avia-standard-logo-sub b {
    	color: #000;
    }
    .header_color .avia-standard-logo-sub p {
    	margin: 0;
    	line-height: 22px;
    }

    Please see the screenshots in the Private Content area of the expected results.

    Best regards,
    Mike

    in reply to: Populate via databse and add “items”? #1431603

    Hi,
    Are you using the Block Editor in fullscreen mode?
    Enfold_Support_4531.jpeg

    Best regards,
    Mike

    in reply to: Custom Blog Post Template #1431602

    Hey William,
    To show dual sidebars you can try this customization, first set your sidebar on your post to a “right sidebar” then in your child theme add this custom “sidebar.php”

    <?php
    if ( ! defined( 'ABSPATH' ) )	{ die(); }
    
    // Display both left and right sidebars
    echo "<aside class='sidebar sidebar_left' " . avia_markup_helper( array( 'context' => 'sidebar', 'echo' => false ) ) . '>';
    echo '<div class="inner_sidebar extralight-border">';
    
    // Display the subnavigation for pages
    $av_sidebar_menu = avia_sidebar_menu( false );
    if( $av_sidebar_menu )
    {
        echo $av_sidebar_menu;
    }
    
    $the_id = @get_the_ID();
    
    $custom_sidebar = '';
    if( ! empty( $the_id ) && is_singular() )
    {
        $custom_sidebar = get_post_meta( $the_id, 'sidebar', true );
    }
    
    /**
     * @param string $custom_sidebar
     * @return string
     */
    $custom_sidebar = apply_filters( 'avf_custom_sidebar', $custom_sidebar );
    
    if( $custom_sidebar )
    {
        dynamic_sidebar( $custom_sidebar );
    }
    else
    {
        if( empty( $avia_config['currently_viewing'] ) )
        {
            $avia_config['currently_viewing'] = 'page';
        }
    
        // general shop sidebars
        if( $avia_config['currently_viewing'] == 'shop' && dynamic_sidebar( 'Shop Overview Page' ) )
        {
            // Do nothing here
        }
    
        // single shop sidebars
        if( $avia_config['currently_viewing'] == 'shop_single' )
        {
            // Do nothing here
        }
    
        if( $avia_config['currently_viewing'] == 'shop_single' && dynamic_sidebar( 'Single Product Pages' ) )
        {
            // Do nothing here
        }
    
        // general blog sidebars
        if( $avia_config['currently_viewing'] == 'blog' && dynamic_sidebar('Sidebar Blog') )
        {
            // Do nothing here
        }
    	// custom left sidebar
        if( $avia_config['currently_viewing'] == 'page' && dynamic_sidebar('left-sidebar') )
        {
            // Do nothing here
        }
    
        // general archive sidebars
        if( avia_get_option( 'archive_sidebar' ) == 'archive_sidebar_separate' )
        {
            if( $avia_config['currently_viewing'] == 'archive' && dynamic_sidebar( 'Sidebar Archives' ) )
            {
                // Do nothing here
            }
        }
    
        // general pages sidebars
        if( $avia_config['currently_viewing'] == 'page' && dynamic_sidebar( 'Sidebar Pages' ) )
        {
            // Do nothing here
        }
    
        // forum pages sidebars
        if( $avia_config['currently_viewing'] == 'forum' && dynamic_sidebar( 'Forum' ) )
        {
            // Do nothing here
        }
    
        // global sidebar
        if( dynamic_sidebar( 'Displayed Everywhere' ) )
        {
            // Do nothing here
        }
    
        /**
         * Filter to show default dummy sidebar
         *
         * @param false|string $default_sidebar
         * @return false|string
         */
        if( apply_filters( 'avf_show_default_sidebars', $default_sidebar ) )
        {
             if( apply_filters( 'avf_show_default_sidebar_pages', true ) )
             {
                 avia_dummy_widget(2);
             }
    
             if( apply_filters( 'avf_show_default_sidebar_categories', true ) )
             {
                 avia_dummy_widget(3);
             }
    
             if( apply_filters( 'avf_show_default_sidebar_archiv', true ) )
             {
                 avia_dummy_widget(4);
             }
    
            //	customize default sidebar and add your sidebars
            do_action ( 'ava_add_custom_default_sidebars' );
        }
    }
    
    echo '</div>';
    echo '</aside>';
    
    // Right sidebar
    echo "<aside class='sidebar sidebar_right' " . avia_markup_helper( array( 'context' => 'sidebar', 'echo' => false ) ) . '>';
    echo '<div class="inner_sidebar extralight-border">';
    
    // Display the subnavigation for pages
    $av_sidebar_menu = avia_sidebar_menu( false );
    if( $av_sidebar_menu )
    {
        echo $av_sidebar_menu;
    }
    
    $the_id = @get_the_ID();
    
    $custom_sidebar = '';
    if( ! empty( $the_id ) && is_singular() )
    {
        $custom_sidebar = get_post_meta( $the_id, 'sidebar', true );
    }
    
    /**
     * @param string $custom_sidebar
     * @return string
     */
    $custom_sidebar = apply_filters( 'avf_custom_sidebar', $custom_sidebar );
    
    if( $custom_sidebar )
    {
        dynamic_sidebar( $custom_sidebar );
    }
    else
    {
        if( empty( $avia_config['currently_viewing'] ) )
        {
            $avia_config['currently_viewing'] = 'page';
        }
    
        // general shop sidebars
        if( $avia_config['currently_viewing'] == 'shop' && dynamic_sidebar( 'Shop Overview Page' ) )
        {
            // Do nothing here
        }
    
        // single shop sidebars
        if( $avia_config['currently_viewing'] == 'shop_single' )
        {
            // Do nothing here
        }
    
        if( $avia_config['currently_viewing'] == 'shop_single' && dynamic_sidebar( 'Single Product Pages' ) )
        {
            // Do nothing here
        }
    
        // general blog sidebars
        if( $avia_config['currently_viewing'] == 'blog' && dynamic_sidebar('Sidebar Blog') )
        {
            // Do nothing here
        }
    	// custom right sidebar
        if( $avia_config['currently_viewing'] == 'page' && dynamic_sidebar('right-sidebar') )
        {
            // Do nothing here
        }
    
        // general archive sidebars
        if( avia_get_option( 'archive_sidebar' ) == 'archive_sidebar_separate' )
        {
            if( $avia_config['currently_viewing'] == 'archive' && dynamic_sidebar( 'Sidebar Archives' ) )
            {
                // Do nothing here
            }
        }
    
        // general pages sidebars
        if( $avia_config['currently_viewing'] == 'page' && dynamic_sidebar( 'Sidebar Pages' ) )
        {
            // Do nothing here
        }
    
        // forum pages sidebars
        if( $avia_config['currently_viewing'] == 'forum' && dynamic_sidebar( 'Forum' ) )
        {
            // Do nothing here
        }
    
        // global sidebar
        if( dynamic_sidebar( 'Displayed Everywhere' ) )
        {
            // Do nothing here
        }
    
        /**
         * Filter to show default dummy sidebar
         *
         * @param false|string $default_sidebar
         * @return false|string
         */
        if( apply_filters( 'avf_show_default_sidebars', $default_sidebar ) )
        {
             if( apply_filters( 'avf_show_default_sidebar_pages', true ) )
             {
                 avia_dummy_widget(2);
             }
    
             if( apply_filters( 'avf_show_default_sidebar_categories', true ) )
             {
                 avia_dummy_widget(3);
             }
    
             if( apply_filters( 'avf_show_default_sidebar_archiv', true ) )
             {
                 avia_dummy_widget(4);
             }
    
            //	customize default sidebar and add your sidebars
            do_action ( 'ava_add_custom_default_sidebars' );
        }
    }
    
    echo '</div>';
    echo '</aside>';
    ?>
    

    then in your child theme functions.php add this function:

    function custom_theme_widgets_init() {
        register_sidebar( array(
            'name'          => esc_html__( 'Left Sidebar', 'text-domain' ),
            'id'            => 'left-sidebar',
            'description'   => esc_html__( 'Add widgets here to appear in the left sidebar.', 'text-domain' ),
            'before_widget' => '<div id="%1$s" class="widget %2$s">',
            'after_widget'  => '</div>',
            'before_title'  => '<h4 class="widget-title">',
            'after_title'   => '</h4>',
        ) );
        register_sidebar( array(
            'name'          => esc_html__( 'Right Sidebar', 'text-domain' ),
            'id'            => 'right-sidebar',
            'description'   => esc_html__( 'Add widgets here to appear in the right sidebar.', 'text-domain' ),
            'before_widget' => '<div id="%1$s" class="widget %2$s">',
            'after_widget'  => '</div>',
            'before_title'  => '<h4 class="widget-title">',
            'after_title'   => '</h4>',
        ) );
    }
    add_action( 'widgets_init', 'custom_theme_widgets_init' );
    function custom_left_sidebar() { ?>
      <script>
    (function($) {
         $('.single-post .sidebar_left').detach().insertBefore('.single-post .content.av-main-single');
    })(jQuery);
    </script>
      <?php
    }
    add_action( 'wp_footer', 'custom_left_sidebar', 99 );

    then add this custom CSS:

    .responsive .single-post .container {
        max-width: 98%;
    }
    #top.single-post #main .sidebar {
        display: inline-block;
        width: 20%;
        border: none;
    }
    #top.single-post .content.units.alpha.av-main-single {
    	width: 58%;
    	clear: none;
    	border:none;
    }
    #top.single-post #main .sidebar.sidebar_left {
    	float: left;
    }

    Now you will have two new sidebars:
    Enfold_Support_4527.jpeg
    the other widget areas will also still work for the default sidebar position if you wish.
    You will now have dual sidebars:
    Enfold_Support_4529.jpeg
    Please note that for there to be room for the second sidebar we used the css to change the width of the page and the main content and the sidebars, you can tinker with the css above to suit your needs.

    Best regards,
    Mike

    in reply to: Right settings column hidden behind #1431599

    Hey Qgrafica_7,
    Thanks for the link to your site, I see that you are using v5.6.6, please update to v5.6.9 or disable the full screen editor:
    Enfold_Support_4525.jpeg

    Best regards,
    Mike

    in reply to: widget logic not working on translated page #1431598

    Hi,
    Thanks for your patience, when you say that you are using “widget logic” do you mean this plugin or the Widget Options plugin?
    Also when I look at your two pages I don’t see any widgets, I see two columns and text elements and a contact form.
    Nonetheless both of your pages seem to show the correct language, it sounds like you wanted to hide something on the danish page, please explain what you want to hide or a screenshot would help, and maybe we can offer some css to help.

    Best regards,
    Mike

    in reply to: Color sectiom on tablets problem #1431593

    Hi,
    Your first post doesn’t include any of the information such as the model and version of your tablet and the version of the browser that you are using, or the screen resolution.
    Since we can not see your error because it only shows on a physical device and we all don’t have the tablet as you a screenshot would be helpful.
    Since there is no “attachment” button so you will need to add the image to a site like Dropbox or Savvyify as Ismael suggested.
    Please provde this so we can see if another team member has a similar tablet or if we can reproduce it using a different device.
    Typically a CSS error would show on any device with the same screen size so this issue may be related to your specific tablet model, I’m not sure but this has happened before, please read my comment above. We are taking your issue seriously but we need to be able to examine it in order to assist.

    Best regards,
    Mike

    in reply to: Latin text in search results #1431591

    Hi,
    Thank you for your patience, I believe you are referring to this text:
    Enfold_Support_4513.jpeg
    this is in the manually excerpt for the portfolio post, if you are using the Block Editor look in the sidebar:
    Enfold_Support_4515.jpeg
    if you don’t see the option you may need to enable it in the three dots and then preferences:
    Enfold_Support_4517.jpeg
    the panels and excerpt:
    Enfold_Support_4519.jpeg
    if you are using the Classic Editor look below the post:
    Enfold_Support_4521.jpeg
    if you don’t see the option you may need to enable it in the screen options at the top of the page:
    Enfold_Support_4523.jpeg

    Best regards,
    Mike

    Hi,
    Thanks for your patience but we don’t have any documentation for this as it is not a feature.
    Perhaps you could create a template page and use the duplicate option each time you want to create a new page based on the template:
    Enfold_Support_4511.jpeg
    Or you could just load the template via the template option:
    Enfold_Support_4509.jpeg

    Best regards,
    Mike

    in reply to: Full Size featured image in blog posts #1431586

    Hi,
    Thanks for the feedback, it sounds like this is working for you since the new uploaded thumbnails are correct, the Regenerate Thumbnails plugin is typically the best working one, are you using server cache or a CDN that needs to be cleared? When you used it did you get any errors, try running it again or try this one:
    Force Regenerate Thumbnails, it says that it deletes the old images so perhaps you will want to backup your site first.

    Best regards,
    Mike

    Hi,
    It looks like your site is using a child theme, so I would assume that any customizations would have been added to the child theme and will not be loss.
    This is the standard approach to customizing a theme.
    I recommend first creating a staging site to test on, most cPanel webhosts have a staging site option, some in the dashboard:
    staging-1.jpeg
    Others add the option in the Softaculous WordPress Management
    2022-12-11_001.jpeg
    There may be other staging site options in different cPanel servers, these are the two that I have seen. You can ask your webhost if you don’t see these.
    Then you can update the staging site and see if it works correctly, if so you can then update your live site.

    Best regards,
    Mike

    in reply to: Populate via databse and add “items”? #1431583

    Hi,
    I believe you are referring to changing the content of the pages after they have been created by some other way instead of editing the pages themselves, such as though the database with an import file such as, xml, csv, or json. Such as your opening post.
    I don’t know of any plugins that can do this.
    We do have a Custom Element Templates option, and these elements have a group level ability, such as changing the text of a custom button, or the color and size this might work for you if all of your galleries and content was the same on every page.

    Best regards,
    Mike

    in reply to: Einzelne Elemente als Vorlage speichern #1431578

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: ENFOLD Theme Fonts #1431573

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Einzelne Elemente als Vorlage speichern #1431572

    Hi,
    Use the template option and choose your custom template from the list:
    Enfold_Support_4509.jpeg

    Best regards,
    Mike

    in reply to: Import Demo #1431570

    Hi,
    I see that you are using the OVH webhost, unfortunately other users have reported that they are blocking our IP address and will not unblock it, so the demos can not import.
    As a workaround try creating a localhost WordPress install and import the demo and then use the plugin Duplicator and migrate your localhost version to your webhost, see the video on the plugin page if you have not used this plugin before, it is quite easy.

    Best regards,
    Mike

    in reply to: informations #1431568

    Hey abbes,
    Thank you for contacting use, our theme template is available at Theme Forest, and includes 6 months of support. Our theme is for people who wish to create there own sites and we offer many demos to start with, most people find it very easy to customize.

    Best regards,
    Mike

    in reply to: Einzelne Elemente als Vorlage speichern #1431566

    Hi,
    Please use the first icon in the element that you want to save as a template.
    Enfold_Support_4507.jpeg

    Best regards,
    Mike

    in reply to: Ajax Translator flag next the burger icon #1431565

    Hi,
    Thanks for the link to your site, when I check the language dropdown next to the burger menu it seems to work for me, for Italian the home page shows this text:
    Enfold_Support_4502.jpeg
    and for English I see this:
    Enfold_Support_4504.jpeg
    perhaps you have sorted this out since your last post?

    Best regards,
    Mike

    in reply to: ENFOLD Theme Fonts #1431564

    Hey Francesco,
    Thanks when I check your main menu links they are using your custom font:
    Enfold_Support_4494.jpeg
    I note that you have used the Advanced Styling Main Menu Option 4 times and some set the font as Supera Gothic Light and others are Supera Gothic Book, so perhaps this is the issue that you are referring to.
    Enfold_Support_4498.jpeg
    The setting at the bottom will be the one to take preference, not the ones at the top in your screenshot, try removing the unnecessary duplicates and use one setting, you can click the red X to remove the extra ones.
    Enfold_Support_4500.jpeg

    Best regards,
    Mike

    in reply to: Color sectiom on tablets problem #1431563

    Hi,
    Please attach the links to this thread in the Private Content area or in the message area so they will be available for the whole team to view.
    It looks like you may have started this thread via the contact form instead of the support forum, so to see the Private Content area try logging into the support forum instead of replying to a email notification.

    Best regards,
    Mike

    in reply to: Questions on Freelancer-theme #1431557

    Hi,
    I assume that you mean in my screenshot, there I was using the “scroll” option.
    In some of our demos we use a image element inside of the grid row and in others we use a column element with a background image in a grid row, try these options and if this doesn’t help then link to the demo that you are referring to and I can tell you the settings and elements used.

    Best regards,
    Mike

    in reply to: ENFOLD – Own Font Set #1431556

    Hi,
    If the Advanced Editor Tools plugin requires a license key, it would not be the Enfold license key.
    While the font dropdown in your screenshot is from the AVIA Editor, this option is from the plugin, not the them.
    Enfold_Support_4492.jpeg
    If looks like you added a second question to this thread as I was answering the first question, multiple questions in a thread can cause confusion.
    On my test site changing the font in the Advanced Styling for the Main Menu items works, perhaps you have some custom css that is causing a conflict?

    Best regards,
    Mike

    in reply to: Color sectiom on tablets problem #1431555

    Hi,
    Thank you for your patience, I see that you wrote that it only appears on physical devices unfortunately I don’t have a physical tablet to test with, please include a screenshot of the error and paste the image URL in your post. Please also include the screen resolution for portrait and landscape of the device that you are using when the error occurs, as there a few different sizes, such as 768px, 1024px, 1366px and also include the model and version of your tablet and the version of the browser that you are using so we can see if another team member has a similar tablet or can reproduce it.
    A while back there was a different issue on iPads that only occurred on physical tablets and it turned out that the browser on some iPads can not be updated and this was why it only occurred on physical devices. The latest iPads didn’t have the same error, perhaps this is a similar situation.
    Typically a CSS error would show on any device with the same screen size.

    Best regards,
    Mike

    in reply to: Populate via databse and add “items”? #1431550

    Hi,
    Thank you for your patience, we don’t have a way that you can add your content via database.
    I assume that you want to use the Advanced Layout Builder to create your pages with the gallery text blocks and separators, so I recommend creating your first page with the elements in your layout and then use the Advanced Layout Builder Templates option to copy the page:
    Enfold_Support_4490.jpeg
    then in your new pages you can use this template and adjust the images and text to suit.

    Best regards,
    Mike

    in reply to: Open Lightbox directly #1431548

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: ENFOLD – Own Font Set #1431547

    Hi,
    Thank you for your patience, the font family option in your screenshot is not a standard WordPress option, this is added by the Advanced Editor Tools plugin and this plugin doesn’t offer a way to add custom fonts to the option. Try asking the plugin author how to add your custom fonts to it.
    It would not be appropriate for us to add this function to a third-party plugin as it is not the role of themes to modify plugins.

    Best regards,
    Mike

    in reply to: Video not showing in Full-Width Easy Slider in Mobile View #1431512

    Hi,
    In the LayerSlider options try choosing “autopaly after opening” and the “Play Muted” enabled:
    Enfold_Support_4293.jpeg
    In this thread this worked on Android but it may not work on iPhone, iPhones are the strictest and may block completely.
    In the future this may not work at all, so your best option may be to use a image on mobile or a gif.

    Best regards,
    Mike

Viewing 30 posts - 4,381 through 4,410 (of 35,007 total)