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Hi,
Thanks for your patience, when you say that you are using “widget logic” do you mean this plugin or the Widget Options plugin?
Also when I look at your two pages I don’t see any widgets, I see two columns and text elements and a contact form.
Nonetheless both of your pages seem to show the correct language, it sounds like you wanted to hide something on the danish page, please explain what you want to hide or a screenshot would help, and maybe we can offer some css to help.Best regards,
MikeHi,
Your first post doesn’t include any of the information such as the model and version of your tablet and the version of the browser that you are using, or the screen resolution.
Since we can not see your error because it only shows on a physical device and we all don’t have the tablet as you a screenshot would be helpful.
Since there is no “attachment” button so you will need to add the image to a site like Dropbox or Savvyify as Ismael suggested.
Please provde this so we can see if another team member has a similar tablet or if we can reproduce it using a different device.
Typically a CSS error would show on any device with the same screen size so this issue may be related to your specific tablet model, I’m not sure but this has happened before, please read my comment above. We are taking your issue seriously but we need to be able to examine it in order to assist.Best regards,
MikeHi,
Thank you for your patience, I believe you are referring to this text:
this is in the manually excerpt for the portfolio post, if you are using the Block Editor look in the sidebar:
if you don’t see the option you may need to enable it in the three dots and then preferences:
the panels and excerpt:
if you are using the Classic Editor look below the post:
if you don’t see the option you may need to enable it in the screen options at the top of the page:
Best regards,
MikeJanuary 20, 2024 at 6:23 pm in reply to: Automatically Activate Advanced Layout Builder & Load Template #1431588Hi,
Thanks for your patience but we don’t have any documentation for this as it is not a feature.
Perhaps you could create a template page and use the duplicate option each time you want to create a new page based on the template:
Or you could just load the template via the template option:
Best regards,
MikeHi,
Thanks for the feedback, it sounds like this is working for you since the new uploaded thumbnails are correct, the Regenerate Thumbnails plugin is typically the best working one, are you using server cache or a CDN that needs to be cleared? When you used it did you get any errors, try running it again or try this one:
Force Regenerate Thumbnails, it says that it deletes the old images so perhaps you will want to backup your site first.Best regards,
MikeJanuary 20, 2024 at 5:37 pm in reply to: custom enfold theme worked for 7 years, issue after woocommerce and wp update #1431584Hi,
It looks like your site is using a child theme, so I would assume that any customizations would have been added to the child theme and will not be loss.
This is the standard approach to customizing a theme.
I recommend first creating a staging site to test on, most cPanel webhosts have a staging site option, some in the dashboard:
Others add the option in the Softaculous WordPress Management
There may be other staging site options in different cPanel servers, these are the two that I have seen. You can ask your webhost if you don’t see these.
Then you can update the staging site and see if it works correctly, if so you can then update your live site.Best regards,
MikeHi,
I believe you are referring to changing the content of the pages after they have been created by some other way instead of editing the pages themselves, such as though the database with an import file such as, xml, csv, or json. Such as your opening post.
I don’t know of any plugins that can do this.
We do have a Custom Element Templates option, and these elements have a group level ability, such as changing the text of a custom button, or the color and size this might work for you if all of your galleries and content was the same on every page.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
I see that you are using the OVH webhost, unfortunately other users have reported that they are blocking our IP address and will not unblock it, so the demos can not import.
As a workaround try creating a localhost WordPress install and import the demo and then use the plugin Duplicator and migrate your localhost version to your webhost, see the video on the plugin page if you have not used this plugin before, it is quite easy.Best regards,
MikeHey abbes,
Thank you for contacting use, our theme template is available at Theme Forest, and includes 6 months of support. Our theme is for people who wish to create there own sites and we offer many demos to start with, most people find it very easy to customize.Best regards,
MikeHey Francesco,
Thanks when I check your main menu links they are using your custom font:
I note that you have used the Advanced Styling Main Menu Option 4 times and some set the font as Supera Gothic Light and others are Supera Gothic Book, so perhaps this is the issue that you are referring to.
The setting at the bottom will be the one to take preference, not the ones at the top in your screenshot, try removing the unnecessary duplicates and use one setting, you can click the red X to remove the extra ones.
Best regards,
MikeHi,
Please attach the links to this thread in the Private Content area or in the message area so they will be available for the whole team to view.
It looks like you may have started this thread via the contact form instead of the support forum, so to see the Private Content area try logging into the support forum instead of replying to a email notification.Best regards,
MikeHi,
I assume that you mean in my screenshot, there I was using the “scroll” option.
In some of our demos we use a image element inside of the grid row and in others we use a column element with a background image in a grid row, try these options and if this doesn’t help then link to the demo that you are referring to and I can tell you the settings and elements used.Best regards,
MikeHi,
If the Advanced Editor Tools plugin requires a license key, it would not be the Enfold license key.
While the font dropdown in your screenshot is from the AVIA Editor, this option is from the plugin, not the them.
If looks like you added a second question to this thread as I was answering the first question, multiple questions in a thread can cause confusion.
On my test site changing the font in the Advanced Styling for the Main Menu items works, perhaps you have some custom css that is causing a conflict?Best regards,
MikeHi,
Thank you for your patience, I see that you wrote that it only appears on physical devices unfortunately I don’t have a physical tablet to test with, please include a screenshot of the error and paste the image URL in your post. Please also include the screen resolution for portrait and landscape of the device that you are using when the error occurs, as there a few different sizes, such as 768px, 1024px, 1366px and also include the model and version of your tablet and the version of the browser that you are using so we can see if another team member has a similar tablet or can reproduce it.
A while back there was a different issue on iPads that only occurred on physical tablets and it turned out that the browser on some iPads can not be updated and this was why it only occurred on physical devices. The latest iPads didn’t have the same error, perhaps this is a similar situation.
Typically a CSS error would show on any device with the same screen size.Best regards,
MikeHi,
Thank you for your patience, we don’t have a way that you can add your content via database.
I assume that you want to use the Advanced Layout Builder to create your pages with the gallery text blocks and separators, so I recommend creating your first page with the elements in your layout and then use the Advanced Layout Builder Templates option to copy the page:
then in your new pages you can use this template and adjust the images and text to suit.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for your patience, the font family option in your screenshot is not a standard WordPress option, this is added by the Advanced Editor Tools plugin and this plugin doesn’t offer a way to add custom fonts to the option. Try asking the plugin author how to add your custom fonts to it.
It would not be appropriate for us to add this function to a third-party plugin as it is not the role of themes to modify plugins.Best regards,
MikeJanuary 19, 2024 at 5:59 pm in reply to: Video not showing in Full-Width Easy Slider in Mobile View #1431512Hi,
In the LayerSlider options try choosing “autopaly after opening” and the “Play Muted” enabled:
In this thread this worked on Android but it may not work on iPhone, iPhones are the strictest and may block completely.
In the future this may not work at all, so your best option may be to use a image on mobile or a gif.Best regards,
MikeHey Qgrafica_7,
Typically this issue is caused by a plugin, please try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the conflict.Best regards,
MikeHi,
Thanks for the login, I added the function in your child theme functions.php and it seems to solve the issue.
Please ensure that you clear your device cache a couple of times, please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.function slow_scroll_to_anchor() { ?> <script> (function($) { $('a[href*=#]:not([href=#])').click(function() { var width = $(window).width() if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { if ($(window).width() < 768) { $('html,body').animate({ scrollTop: target.offset().top - 10 //offsets for fixed header }, 1000); return false; } else { $('html,body').animate({ scrollTop: target.offset().top - 80 //offsets for fixed header }, 1000); return false; } } } }); //Executed on page load with URL containing an anchor tag. if($(location.href.split("#")[1])) { var target = $('#'+location.href.split("#")[1]); if (target.length) { if ($(window).width() < 768) { $('html,body').animate({ scrollTop: target.offset().top - 10 //offset height of header here too. }, 1000); return false; } else { $('html,body').animate({ scrollTop: target.offset().top - 80 //offset height of header here too. }, 1000); return false; } } } }(jQuery)); </script> <?php } add_action( 'wp_footer', 'slow_scroll_to_anchor', 99 );
Best regards,
MikeHi,
Thanks for your patience, the Dev Team refers to this documentation for the CSS background-attachment the fixed applys to the viewport, and local is relative to element, so in the case of gridrow cell this is what should be used to center the image in the cell.
Using fixed is not correct, so the Dev Team is adding a new “local” option to the element in the next update.
Unfortunately this behaves very similar to the “scroll” option, it will not give you the “fixed” effect that you are looking for.
So for now you could use the “scroll” option, or you could try adjusting the image so when you use “fixed” the center of the image to more to the left.Best regards,
MikeHey Yossi,
Thank you for your patience, I have tried reviewing your videos and pages on desktop and mobile and as I understand, on mobile the last menu item 1F from the homepage, or other pages falls short, and from what I can see the same issue is occuring with the last item on other pages. This seems to only be with the last items and only from other pages.
Is this correct?
I believe this is because when you are on the correct page all of the images and elements are loaded so clicking the last menu item lands correctly,
but from other pages going to the last menu item of a different page, the images are lazy loading changing the height of the page after load causing the issue.
Are you using a lazy load plugin or a caching pluging with lazy loading?
It looks like the images also are using the theme animation when they are in view, which will be different for mobile that desktop.If you are using lazy loading please try to disable this to see if it helps, so we can determine if this is indeed the issue.
I think we can use some javascript to force the page to fully load and then scroll to the sections, but it will help if we had admin access to test.
Is this site live? Would you prefer us to test on a staging site?
If so please include an admin login in the Private Content area with a link to the staging site so we can test, or we can test on this site if you wish.Best regards,
MikeHi,
I don’t know what could be causing this issue on your site, but I’m not able to reproduce it on my test site. Have you tried removing your customizations and plugins and see if that solves the issue, or perhaps you could just use the default template as you know it works correctly?Best regards,
MikeHi,
Unfortunately we don’t know how the plugin works or how what you want would be achieved, we are limited to our support for third party plugins.Best regards,
Mike -
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