Forum Replies Created

Viewing 30 posts - 3,841 through 3,870 (of 34,963 total)
  • Author
    Posts
  • in reply to: autoresponder contact form edits #1436315

    Hi,
    Ok, glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Plugin conflict removes kitchen sink from wysiwyg #1436314

    Hi,
    Thanks for the login, I found a few issues, first you had the “Classic Editor” plugin enabled, if you note back to the earlier post we noted that you should not use this plugin but instead use the built-in Classic Editor option in the theme at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor so I disabled this plugin and the kitchen sink showed on the test page created two years ago. I then viewed the frontend and back to the backend and checked again, this time it didn’t show, but after I clicked the update button to save the page the kitchen sink showed again, I tested many times and less that half of the time it worked.
    The only error I see is from the WordPress core files: Deprecated TinyMCE API call: .onChange.add(..) I don’t see this on my demo site.
    Perhaps this is because your site has not been updated, you are using Enfold v5.5 and we are now up to v5.6.10, so please try updating and checking again.

    Best regards,
    Mike

    in reply to: Event Calendar imports all 1970 #1436293

    Hi,
    OK, we will leave this open until you can check again, if it is successfully again please let us know so we can close this thread.

    Best regards,
    Mike

    Hey mediafacto,
    Please note that the Maichimp api changed recently, so you must use a current version of the theme: v5.6.10
    and then each page that has a Maichimp element on it must be opened again and re-saved to work.
    Please try this, if you still have trouble try recreating a new Maichimp api, if you still have trouble include a admin login in the Private Content area so we can examine.

    Best regards,
    Mike

    in reply to: Video 100% width – Automatic caps on mobile #1436291

    Hi,
    Please try this instead:

    .template-page .entry-content-wrapper h1, .template-page .entry-content-wrapper h2 {
        text-transform: none;
    }

    Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    in reply to: X social icon not showing in chrome #1436290

    Hi,
    Thanks for the login, you were using the “square X twitter” icon, switching to “twitter” shows the other X icon:
    Enfold_Support_4916.jpeg
    I did this for you:
    Enfold_Support_4915.jpeg
    please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Plugin conflict removes kitchen sink from wysiwyg #1436287

    Hi,
    As I understand, two years ago you were not able to recreate my screenshot above? While I don’t remember back that far, above I wrote that the screenshot was from your test page, and that specifically the kitchen sink doesn’t work in the Block Editor, are you sure that you tested with the Classic Editor option in the theme enabled?
    If you create a new test page and include a admin login in the Private Content area so we can examine I will take another look, but please note that this involves two third party plugins and we are limited to the support we can provide for these.

    Best regards,
    Mike

    in reply to: LCP #1436286

    Hi,
    The plugin TinyPNG says: JPEG, PNG & WebP image compression, so I would expect it to work, but I have not tested it.
    Enfold_Support_4912.jpeg

    Best regards,
    Mike

    in reply to: The images in gallery masonry are mix. #1436245

    Hey Antonio,
    This looks like the error that wp-smush lazy load causes, try disabling the lazy load option and then clear all of your caches very well, and if that doesn’t help disable the whole plugin and then clear all of your caches very well.

    Best regards,
    Mike

    in reply to: Mobile menu start at 960px #1436243

    Hey Antonio,
    Please don’t use that css, the theme has a built-in option for 990px:
    Enfold_Support_4910.jpeg
    this would be best, is it very important for the 30px difference?

    Best regards,
    Mike

    Hi,
    Perhaps another plugin will work for ios better, sorry that I don’t have any better ideas.

    Best regards,
    Mike

    in reply to: LCP #1436240

    Hi,
    Please see the link that Guenni007 posted above, and then reGenerate Thumbnails again, or try a plugin like TinyPNG

    Best regards,
    Mike

    in reply to: LCP #1436185

    Hi,
    Thanks for your patience, as I look at your site the :before that yiu are getting the LCP message about is for the next/prev arrows that use the ‘entypo-fontello’ font, but your font is one of the last items to load on your site:
    Enfold_Support_4908.jpeg
    please note all of the large image that must load first including the logo which is a 404 so it pauses everything.
    Try Guenni007’s ideas to make your image smaller, I’m not sure if you can force a font to load first, but that would help, and remove the logo 404 error.

    Best regards,
    Mike

    Hi,
    Glad that this helped, please open separate threads for each issue, thanks for using Enfold.

    Best regards,
    Mike

    in reply to: link hand only #1436183

    Hey schweg33,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top a:hover .image-overlay .image-overlay-inside {
    	display: none;
    	animation: none;
    }
    .avia_transform #top a:hover .image-overlay {
    	opacity: 0 !important;
    }

    but you can’t change the color of the mouse pointer, you would need to create your own and then use some css, see this thread.

    Best regards,
    Mike

    in reply to: autoresponder contact form edits #1436182

    Hi,
    Ok try the code above and see what your results are then.

    Best regards,
    Mike

    in reply to: autoresponder contact form edits #1436174

    Hi,
    Now that I have seen your contact form I understand better, you can create a custom response and remove the default info, for example try this in your child theme functions.php:

    add_filter("avf_contact_form_autoresponder_mail", function($mail_array, $new_post, $form_params, $class) { 
         $mail_array["Message"] = "Hello " . $new_post["1_1"] . "!\n" . " your message " . $new_post["4_1"] . " has been recived ";
    
         return $mail_array;
    }, 10, 4);
    

    $new_post[“1_1”] is your name field
    $new_post[“4_1”] is your message field, change the language to suit.
    I don’t see Deine Nachricht on your contact form so maybe you meant inside of your autoresponder message, the above code will not show this now.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Display contents of portfolio item on page #1436170

    Hey joschro,
    This sounds like you are linking to a page with a portfolio gallery on it and then clicking the thumbnail goes to the portfolio page.
    In the menu you can directly link to a portfolio page, perhaps this is related to another post you had where the portfolio items were hidden in the menu page, perhaps that answer also solves this one?

    Best regards,
    Mike

    in reply to: First product not showing in the cart icon count #1436168

    Hi,
    Thanks, I was able to login but didn’t find anything that might cause this.

    Best regards,
    Mike

    in reply to: Beiträge #1436166

    Hi,
    Thanks for your patience and the link to your example page, I’m not sure how close we could make a standard post page look like your examine, try using the Advanced Layout Builder to create your post page with a color section at the top with a background image and then place a column under it with a negative top margin and text so they overlap.

    Best regards,
    Mike

    in reply to: Suchresultate als Raster anzeigen #1436164

    Hi,
    On the search results page that I checked the font is 13px:
    Enfold_Support_4906.jpeg
    If your search results page is different please link directly to it.
    If you are using Relevanssi see their documentation for changing the search results.

    Best regards,
    Mike

    in reply to: autoresponder contact form edits #1436161

    Hey Tilman,
    Thanks for your patience, do you mean that you want to add the text “Ich stimme der Speicherung Daten zu, um eine Bestätigung zu erhalten.” to the autoresponder message?
    Have you tried adding it to the Autorespond Text After Form Labels field:
    Enfold_Support_4904.jpeg
    The easiest way to change “Deine Nachricht” into “Ihre Angaben” on the front end is with javascript, please link to your page so we can examine.

    Best regards,
    Mike

    in reply to: Portfolio categories questions #1436159

    Hey joschro,
    Thanks for your patience try looking in the screen options and checking the portfolio items:
    Enfold_Support_4902.jpeg

    Best regards,
    Mike

    in reply to: Full size hero images are Cropped #1436158

    Hi,
    Thanks for your patience, it looks like you have your color section set to a max height of 300px, so I checked your page with different screen sizes emulating different devices and the color section stays at 300px, your image inside changes due to the aspect. So if using center center is cuting too much of the top of the image try using top center:

    so the top of the lady’s head will always show.
    Or you can fine tune it with css like this:

    #av_section_1.avia-section {
    background-position: 50% 10%;
    }

    Or I guess you can create different images at different sizes to show for different screen sizes using the Element Visibility options, but I’m not sure this would be practical.

    Best regards,
    Mike

    in reply to: Suchresultate als Raster anzeigen #1436156

    Hey rosarot,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top.search-results .template-search article.blog-grid {
    	width: 32%;
    	float: left;
    	clear: right;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    I don’t see any misplaced div’s in your snippet above but when I check the two sites above, the site with the error has 4 tabs but only 3 tab sections, the first tab doesn’t have a tab section. Between the tab on the two pages the Collège 1 – Collectivités sections have a different number of elements, so I wonder if there is an unclosed strong tag and another html tag, this is the most common reason for errors.
    Try using the Avia Layout Builder Debugger and copy the content from the correct page and paste it into the page with the error and see if this corrects. If not try creating a new page with the copied debugger code from the good page and see if the error occurs again.
    Sometimes when a major error is saved into the database replacing the page is the only way to correct.

    Best regards,
    Mike

    in reply to: First product not showing in the cart icon count #1436149

    Hi,
    Thanks for your patience, I asked the rest of the team for ideas about this but we didn’t have any and we are not able to reproduce this on our test sites, but I check your site again and noticed that the add to cart buttons on the page linked below work correctly and the item shows in the cart icon without reloading the page.
    But when you go to one of the product pages the add to cart button works at first but then quickly the page reloads which clears the cart icon. I believe it is this reloading of the page that causes the error, on our demo site the page doesn’t reload when you add a item to the cart.
    Do you have any scripts that have a onclick function that might cause the page to reload?
    I was not able to login and check.

    Best regards,
    Mike

    in reply to: How do I set up the “Enfold Lifestyle Blog” #1436147

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 3,841 through 3,870 (of 34,963 total)