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Viewing 30 posts - 3,811 through 3,840 (of 34,600 total)
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  • in reply to: Page Builder Issue #1433808

    Hi,
    Thanks for sharing the page shortcode, but this is not causing an error on my site. I see the colon in the special heading and would not expect this to cause an issue.
    When you check the Enfold Shortcode Parser field below the debugger do you see any errors? On my site I see none.
    Enfold_Support_4649.jpeg
    This doesn’t seem to point to the theme causing the 403 (Forbidden) error on admin-ajax.php, I know that you already tried deactivating all of your plugins and adjusting your server database connections & memory settings to match what my test site is using without success, did you ever find out if mod_security is enabled on the server and tried disabling it?
    I’m not sure what could ba causing this, what web host are you using?

    Best regards,
    Mike

    Hi,
    Thanks for the feedback, so in summary it sounds like with the theme compression/merging enable and the WPFC running but the plugin minification/compression disabled with CF running the issue is solved and your pagespeed mobile performance score is ~90
    It sounds like the double minification/compression beteen the theme and WPFC was causing the issue, lad to hear that you have this sorted out, unless there is anything else we can help with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Unable to upload Flaticon icons #1433714

    Hi,
    Thanks, the fonticons that you wanted were inside of another directory inside of the zip file, I created a new zip file for you and uploaded it and now they show in the theme. Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Header Layout: Logo left, Widgets right, menu below #1433713

    Hi,
    Thank you for your patience, I’m not sure why, but the layout of the elements is different on your site, so the css was not working, I adjusted the css to achieve what you wanted, please clear your browser cache and check. Please see the screenshots in the Private Content area of the results.

    Best regards,
    Mike

    in reply to: Unable to upload Flaticon icons #1433685

    Hi,
    The icons are probably not in the correct format, try linking to your file so we can check.
    Where you trying to use color icons from flaticon? Try using Fontello instead.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Can’t Upload Enfold Child #1433682

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Small bar above Main Menu – font and icon size #1433681

    Hi,
    You could try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) { 
    #top #wrap_all .all_colors #av_section_1 h1 {
        font-size: 35px;
    }
    }

    It will make the H1 text at the top of the page linked below 35px on mobile instead of the 65px that it is now on desktop.
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Page Builder Issue #1433680

    Hi,
    I was not able to reproduce this on my test site, try copying the page shortcode and sving to a plain text file and upload to DropBox or such so we can try to reproduce on your site.
    To copy the page shortcode Enable the Avia Layout Builder Debugger
    If you are using HTML code in title elements this could break your site if you make an error and have unclosed tags, but in this case you should see the warning in the backend:
    Enfold_Support_4295.jpeg

    Best regards,
    Mike

    in reply to: Can’t Upload Enfold Child #1433676

    Hi,
    It looks like an issue with the file on our site, I have asked the team to replace it, for now you can use the one I linked to below.

    Best regards,
    Mike

    in reply to: Header Layout: Logo left, Widgets right, menu below #1433675

    Hi,
    Thank you, the login is showing now, but I’m having trouble determining why this is not working on your site and it is on the three different demos that I have tested.
    Which demo import did you you start with?

    Best regards,
    Mike

    Hi,
    Thank you for your patience, unfortunately this element doesn’t have this option, you can choose to only show the one category alone by choosing only one category, or if you want to enable many categories and have one selected first you can try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function custom_script() { ?>
      <script>
    (function($){
      setTimeout( function() {
          var grid = $('#js_sort_items .sort_by_cat');
    
          if( grid ) {
              grid.find('a[data-filter="austria-trend_sort"]').trigger('click');
              console.log('click');
          }
      }, 800);
    })(jQuery);
    </script>
      <?php
    }
    add_action( 'wp_footer', 'custom_script', 99 );

    This will click your “austria-trend” sort option on page load. You can change this to the item you wish and adjust the delay option (800) if you wish. I tested this on your page by injecting it in the browser and it working well.
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    in reply to: Small bar above Main Menu – font and icon size #1433520

    Hi,
    Do you want a different font sizes for the text in your topbar or do you mean for a text element on your page?
    The “Font sizes” – “Textblock Font Sizes” and changing smaller screens settings should work if it is in a text element on your page.
    Try disabling any caching plugins and check again. Also note that if you have set the font size in the Enfold Theme Options ▸ Advanced Styling, or with custom css, this may override the element setting.
    If this doesn’t help please include an admin login in the Private Content area and tell us which text block you are working on so we can check.

    Best regards,
    Mike

    in reply to: Can’t Upload Enfold Child #1433518

    Hey Monika,
    Thanks for the login, I uploaded the child theme for you :
    Enfold_Support_4643.jpeg
    Please enable it and import your parent theme settings, see our documentation here.

    Best regards,
    Mike

    Hi,
    Ok, it sounds like CloudFlare is activate when WPFC is activate and the two of them cause the issue.
    Was WP-Optimize also active?
    Try removing the CloudFlare API from WPFC so only the WPFC is active & disable WP-Optimize if active and see if the error occurs.
    We are trying to isolate the issue, this is why we are testing in a way that each is enabled by it self, thank you for your patience, but it sounds like you are getting close to finding the issue.
    The theme CSS/JS compression/Merging is still disabled correct?

    Best regards,
    Mike

    in reply to: Dynamic CSS #1433456

    Hi,
    The thread that you have found in from 2019, and includes the solution at the bottom, did you try it?
    Your last post was:

    We have also tested it on a staging site that have no cache and here there are no issue.

    So it sounds like you are saying that on your staging site there is no issue, is this correct?

    Best regards,
    Mike

    in reply to: Unable to upload Flaticon icons #1433345

    Hey dweddell,
    I see that you have other fonticons uploaded so I assume that your PHP ZipArchive Extension is enabled, typically that is what the error means.
    Perhaps you will need to extract the flaticon zip file on your computer and ensure that there is not other zip files inside and then re-zip it.
    Please note that you can only use flaticon icons that have no colors, they must be fonticons not svgs.

    Best regards,
    Mike

    in reply to: Header Layout: Logo left, Widgets right, menu below #1433344

    Hi,
    Unfortunately only your text message is showing:
    Enfold_Support_4641.jpeg
    are you pating just plain text?

    Best regards,
    Mike

    Hi,
    I checked in Windows in Chrome, Firefox, & Edge while logged out and the zoom is showing for me now.
    So now that it is working try to re-enable each part one at a time and wait an hour in between to ensure it doesn’t cause the error.
    Try first with WP-Optimize
    then enable Cloudflare
    then enable WPFC
    then CSS/JS compression/Merging
    and see where the error occurs again.
    It is possible that somewhere a file was corrupt and now that it has been cleared you won’t see the error again.

    Best regards,
    Mike

    in reply to: I get error message when uploading new theme #1433316

    Hi,

    Glad we could help.

    Best regards,
    Mike

    in reply to: Header Layout: Logo left, Widgets right, menu below #1433308

    Hi,
    They are not showing in the thread, are you “sending” the login info somewhere, or are you posting the info in the thread in the Private Content area?
    Enfold_Support_4639.jpeg

    Best regards,
    Mike

    in reply to: Anchor Link Positioning is Off #1433307

    Hi,
    I added this function in your child theme functions.php to allow your page to fully load, and then scroll to anchor so the height of elements while loading doesn’t change the anchor possession.

    function custom_slow_scroll_script() { 
    ?>
    <script>
    (function($) {
      $('a[href*=#]:not([href=#])').click(function() {
        if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') 
    && location.hostname == this.hostname) {
    
          var target = $(this.hash);
          target = target.length ? target : $('[name=' + this.hash.slice(1) +']');
          if (target.length) {
            $('html,body').animate({
              scrollTop: target.offset().top - 125 //offsets for fixed header
            }, 2000);
            return false;
          }
        }
      });
      //Executed on page load with URL containing an anchor tag.
      if($(location.href.split("#")[1])) {
          var target = $('#'+location.href.split("#")[1]);
          if (target.length) {
            $('html,body').animate({
              scrollTop: target.offset().top - 125 //offset height of header here too.
            }, 2000);
            return false;
          }
        }
    }(jQuery));
    </script>
    <?php
    }
    add_action('wp_footer', 'custom_slow_scroll_script');

    This seems to work in my tests, please clear your browser cache and check.
    Please note that some browsers may require you to clear the history in order to fully clear the cache.

    Best regards,
    Mike

    in reply to: I get error message when uploading new theme #1433305

    Hey diana,
    Perhaps you were uploading the full theme file with the documentation, try the Installable WordPress file only version, this is available in your Theme Forest account for the theme as a download option. I installed version v5.6.9 for you and enabled the child theme and your site seems fine.
    Another way to manually update is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Dynamic CSS #1433303

    Hi,
    So are you saying that on your staging site with no cache there is no issue?

    Best regards,
    Mike

    in reply to: Anchor links do not work properly only on mobile #1433302

    Hi,
    Glad we were able to help, and thank you for the kind feedback, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Header Layout: Logo left, Widgets right, menu below #1433301

    Hi,
    Something must have gone wrong with your post to this thread with the login, because it is not showing.
    Please try loggin into the support forum and reply to this thread and include an admin login to your site in the Private Content area, instead of replying to a email notification.

    Best regards,
    Mike

    in reply to: after changes effects/pictures only appear in preview #1433265

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    I checked your site and the the WPFC cache is still active, the cloudflare is activated with an API here:
    Enfold_Support_4637.jpeg
    Try removing the API key and then disable the WPFC plugin, and wait 24 hours, and then see if to zoom shows on the slider when you are logged out.
    Your WP-Optimize is also caching, so also disable this.
    I am uncertain how to disable server cache at GoDaddy also, so if these steps above don’t help after 24 hours then ask your webhost how you can clear/disable the server cache at GoDaddy, but you may not need to do this because waiting 24 hours should clear the server cache anyway.
    PLease note that you may see everything fixed after 1 hour, but I have seen cases where it took cloudflare up to 24 hours.

    Best regards,
    Mike

    in reply to: scroll-margin-top & scroll-padding-top css properties #1433220

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Dropdown menu accessibility (arrow keys NOT tab) #1433042

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 3,811 through 3,840 (of 34,600 total)