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Viewing 30 posts - 3,571 through 3,600 (of 34,594 total)
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  • in reply to: Cells – mobile and tablet view #1435576

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Rotating Heading Alignement #1435575

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    You can try other plugins, perhaps they will have a specific hack for ios, but often these don’t last long as with each update ios tries to block these.

    Best regards,
    Mike

    in reply to: Hide cell on Tablet versio #1435573

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Need Help Getting Site Updated #1435510

    Hey denkom67,
    Thanks for your question, your theme version is very old and will not update with the token, you must update manually, while I would not expect any issues I recommend creating a full backup with your webhost backup tool, I don’t recommend using a backup plugin. If you are not sure how your webhost backup works then you should ask them and ensure you have a working backup of the files and database. If your former developer customize any of the core theme files then those customizations will be lost, most developers would not do this, but it’s another reason to have a backup. If your site is using a child theme and you have any customized files you will want to save these as a backup and remove them from your site as they most likely cause errors after you update. I recommend first creating a staging site to test on, most cPanel webhosts have a staging site option, some in the dashboard:
    staging-1.jpeg
    Others add the option in the Softaculous WordPress Management
    2022-12-11_001.jpeg
    There may be other staging site options in different cPanel servers, these are the two that I have seen, if you are not sure ask your webhost for help.

    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Theme Update Token #1435508

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey amministrazione187,
    This is a safari ios limitation, they block this and there is no way we can override it, you sould consider a different layout.

    Best regards,
    Mike

    in reply to: Seiten Aktualisierung fehlgeschlagen #1435479

    Hi,
    Please open a new thread so we can assist, as this is not your thread so posting your admin login here will not be private and you will not see our comments in the Private Content area.
    Thank you for your patience and understanding and for using Enfold.

    Best regards,
    Mike

    in reply to: Lightbox Modifacation #1435478

    Hi,
    Unfortunately I don’t see a image ID added to the lightbox classes. Perhaps a different lightbox will give you better control, you and try out some of the lightbox plugins and disable the built-in lightbox at Enfold Theme Options ▸ Lightbox Modal Window

    Best regards,
    Mike

    in reply to: ENFOLD compatibility with DB MySql 8.0 #1435476

    Hi,
    I found no errors in my testing, mine is MySql 8.1.27

    Best regards,
    Mike

    in reply to: Blog Layout #1435475

    Hi,
    It looks like it works and then the new url reloads the page, because if you use the browser back button you will the first page with the article loaded in the grid row correctly like in my demo.
    I’m not sure why you are experiencing this I’m not seeing any error messages, try disabling all of your plugins and see if that helps, if not please include an admin login in the Private Content area so we can check.

    Best regards,
    Mike

    in reply to: Full Width Easy Slider – remove buttons for mobile #1435472

    Hi,
    When I check the red boxes on mobile they are the correct size based on the text font size, Please see the first screenshot in the Private Content area.
    If this is what you see than we can help adjust with css or you can follow your plan above that works for many people.
    But I want to ensure that you are not testing the mobile view on a desktop screen by making the screen smaller, if you test this way please ensure to reload the page, Please see the second screenshot in the Private Content area.
    If this is what you see then it is a testing error that real devices will not see, please let us know.

    Best regards,
    Mike

    in reply to: Sub menu positioning #1435468

    Hi,
    Thank you, I’m able to login but went I edit the css file I don see a change on the staging site that you set up for us to test on. So I wanted to ensure that the SFTP login you posted does go to your staging site and not your live site. I would not want to think that I was making changes to your staging site when in fact your live site was getting messed up. Please double check. If it is correct I assume that I can disable all of the plugins on the staging site and see if that helps with my research, correct?

    Best regards,
    Mike

    in reply to: Breakpoint for Flipbox Grid to be set to lower. #1435421

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Blog Layout #1435418

    Hi,
    Thank you for the link to your site, you are getting the error because the code above is pointing to my test site.
    Please change the url in the code to your page with the blog element, here:

    // Initial loading of content with specific section
            loadContent('https://enfold.savvyify.com/embed-2', true);

    I also had set my grid row height to 100% of the page, you may want to try this.

    Best regards,
    Mike

    in reply to: Sub menu in a bold style for mobile version #1435379

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top #wrap_all .av-burger-overlay .av-burger-overlay-scroll #av-burger-menu-ul > .av-active-burger-items > a {
        font-weight: 900;
        color: red !important;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.
    Please see the screenshot in the Private Content area of the expected results.

    Best regards,
    Mike

    in reply to: Layersliders stop working #1435378

    Hi,
    Sorry I don’t know what you mean, WordPress knows what parent theme your child theme is using by the template line in your style.css file:
    Enfold_Support_4845.jpeg
    so ensure this is correct and your parent theme is named correctly:
    Enfold_Support_4847.jpeg
    I’m pretty sure that you can not use the bundled LayerSlider files in any other themes, so it makes since that this is checking the theme, I don’t know how to circumvent the theme & LayerSlider security.
    Have you noticed any other issues with your site, I assume that you have already tried disabling your plugins and any other customizations. Please note that if you have a customized header.php or footer.php, please don’t use these, it is the most common reason for errors when updating. Please remove these files and any customizations you wish to make should be done in your child theme functions.php

    Best regards,
    Mike

    in reply to: Mailchimp widget disabled #1435377

    Hi,
    Please ensure that you are using the latest Enfold version, v5.6.10 if you just updated note that mailchimp updated their API, so double check that your API key is correct and then you will need to resave the API key in the theme and edit the page with the form and re-save it again for the form to load,
    If this doesn’t help then please include an admin login in the Private Content area and link to a test page so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Full Width Easy Slider – remove buttons for mobile #1435376

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 480px) { 
    .caption_bottom .slideshow_caption .slideshow_inner_caption .slideshow_align_caption, .caption_bottom .slideshow_caption .slideshow_inner_caption {
        padding: 0;
    }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Blog Layout #1435375

    Hi,
    Thanks for the screenshot I believe that you want to embed one page into another and have the links open in the same embed section.
    Such as embed the blog in one side of a grid row and then open the clicked posts in the same section, this is quite tricky but I believe that I have achieved it on this test page.
    Enfold_Support_4831.jpeg
    in the backend I have a grid row element and one side has a background image and the other side has a code block element:
    Enfold_Support_4833.jpeg
    the code block element has this code:

    <div id="embedded-section"></div>
    
    <script>
    window.addEventListener('DOMContentLoaded', function() {
        (function($) {
            var initialContent = null; // Variable to store the initial content
    
            // Function to load content via AJAX
            function loadContent(url, initialLoad = false) {
                $.ajax({
                    url: url,
                    type: 'GET',
                    dataType: 'html', // Explicitly expect HTML
                    success: function(data) {
                        var content;
                        // Determine the selector based on whether it's the initial load
                        if (initialLoad) {
                            content = $(data).find('#av_section_1').html();
                        } else {
                            // Try the first selector
                            content = $(data).find('.av-main-single').html();
                            // If not found, try the second selector
                            if (!content) {
                                content = $(data).find('.post-entry').html();
                            }
                        }
    
                        // Check if content was found
                        if (content) {
                            if (!initialLoad) {
                                content = '<a href="#" class="back-link">Back</a>' + content; // Prepend back link to content
                            } else {
                                initialContent = content; // Save initial content if it's the initial load
                            }
                            $('#embedded-section').html(content);
                            bindLinkClicks(); // Re-bind click events to new links within the content
                        } else {
                            console.error('Requested content not found using the provided selectors.');
                            $('#embedded-section').html('Requested content not found.');
                        }
                    },
                    error: function(xhr, status, error) {
                        console.error('Error loading content:', error);
                        $('#embedded-section').html('Error loading content.');
                    }
                });
            }
    
            // Bind click events to links within the embedded section
            function bindLinkClicks() {
                $('#embedded-section a').off('click').on('click', function(event) {
                    event.preventDefault(); // Prevent default link behavior
                    var linkUrl = $(this).attr('href'); // Get the URL of the clicked link
                    
                    if ($(this).hasClass('back-link')) {
                        // If the back link is clicked, load the initial content
                        $('#embedded-section').html(initialContent);
                        bindLinkClicks(); // Re-bind click events
                    } else {
                        console.log('Attempting to load:', linkUrl);
                        loadContent(linkUrl); // Load content via AJAX, not initial load
                    }
                });
            }
    
            // Initial loading of content with specific section
            loadContent('https://enfold.savvyify.com/embed-2', true);
    
            // Initial binding of click events on page load
            bindLinkClicks();
        })(jQuery);
    });
    
    </script>

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    Please change the url in the code to your page with the blog element, look for this part of the code:

    // Initial loading of content with specific section
            loadContent('https://enfold.savvyify.com/embed-2', true);

    Now the page that is embeded is a ALB page with a color section set to 100% height and a blog element inside:
    Enfold_Support_4835.jpeg
    by default the first color section of a ALB page has the ID av_section_1, this is important because it is what the script calls and will only show this section, not the header, footer, or sidebar, but set this page to no sidebar as the content width is affected.
    Now to show the posts with no header, footer or sidebar we will use the class av-main-single for Classic Editor pages and if that is not found because it is a ALB post we will try post-entry, so when a post link is clicked the post will load in the same section:
    Enfold_Support_4837.jpeg
    Now since the back button on the browser won’t work we added a small “back” link at the top of the embed section:
    Enfold_Support_4839.jpeg
    Please give this a try.
    Please note that this will only work for pages and links on your site.
    Please note Page Preloading will interfere, so please disable.

    Best regards,
    Mike

    Hi,
    I removed the image, unless there is anything else we can help with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Sub menu positioning #1435368

    Hi,
    Thanks for the screenshot and the link to your site, there are a lot of customizations for the mega menu and looks complex, I tried to make some adjustments but they were not changing on the frontend as I would expect, are you sure that the FTP login you posted is for your staging site that you linked to? Please check.

    Best regards,
    Mike

    in reply to: Mime type error with Post CSS Files still a problem #1435366

    Hi,
    Very good, we will leave this open.

    Best regards,
    Mike

    in reply to: Full Width Easy Slider – remove buttons for mobile #1435364

    Hey dowlassmoss,
    Thank you for the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 480px) { 
    	#top.home .avia-slideshow-button {
    		display: none;
    	}
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.
    this will hide the buttons below 480px and then the caption will show.

    Best regards,
    Mike

    in reply to: Mailchimp widget disabled #1435363

    Hey Vanex,
    Perhaps in Enfold Theme Options ▸ Performance ▸ Disabling Of Template Builder Elements you have it disabled:
    Enfold_Support_4829.jpeg

    Best regards,
    Mike

    in reply to: Mime type error with Post CSS Files still a problem #1435362

    Hi,
    Thanks for the feedback, I have followed these steps, nosniff is set in the header, post-xxx.css files are generated on the pages, and I checked incognito on Windows in Chrome, Firefox, Brave & Edge and color section background images show correctly and I have no console log errors:
    Enfold_Support_4825.jpeg
    Enfold_Support_4827.jpeg

    Best regards,
    Mike

    in reply to: FATAL ERROR class-avia-mailchimp.php:153 #1435361

    Hi,
    Thanks but I’m not getting any helpful debug info, on your customization panel I get this error:
    incorect use of “label for=FORM_ELEMENT” and this is breaking the customization panel so nothing shows:
    Enfold_Support_4819.jpeg
    so since you said that you had a mailchimp plugin installed before, I assume that you had added a form somewhere in the customization that is now causing this error, and this is causing the widget panel conflict so that nothing shows and nothing can be added or removed:
    Enfold_Support_4821.jpeg
    If you use accessibility mode you can see the newsletter widget, but still nothing can be added or removed. The error for class-avia-mailchimp.php on line 153 doesn’t help because that is the broken widget looking for a list but you don’t have a API key installed:
    Enfold_Support_4823.jpeg
    So I don’t know how you will be able to remove this broken form in the customizer added by your other plugin, perhaps if you reinstall the other plugin you will regain access to the customizer and can remove the form to correct the conflict, or if that doesn’t help try rolling back to one of your webhost backups before this error occurred, perhaps three days ago, or when you first noticed it.

    Best regards,
    Mike

    in reply to: First product not showing in the cart icon count #1435359

    Hi,
    Thanks, I see your site is using PHP v7.4.33, try updating to v8 and check again.

    Best regards,
    Mike

    in reply to: Cells – mobile and tablet view #1435357

    Hey Diana,
    Thanks for the screenshots, I believe that the reason there is so much space between the boxes on mobile is that this page is using negative margins and parallax position, for mobile you should be able to change these settings, but typically the element before uses negative margin to pull the next one up, etc.
    I recommend duplicating the page, this feature was added in v5.6.9, as a test homepage and try disabling the Parallax Rules for mobile:
    Enfold_Support_4817.jpeg
    and also the negative margin. If this doesn’t help then we can try again on your test page.
    Please see below.

    Best regards,
    Mike

    in reply to: Hide cell on Tablet versio #1435355

    Hi,
    Thanks for the feedback, I checked your page again and the two 1/5 column are hidden the reason you text column is not full width is because it is a 3/5 column, so I recommend adding the class cell-nodisplay to your text column and add another full width column with the class cell-dodisplay and try this css:

    @media only screen and (min-width: 1440px) {
    .cell-dodisplay {
    display:none !important; }
    }

    Best regards,
    Mike

Viewing 30 posts - 3,571 through 3,600 (of 34,594 total)