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Hey Tony T,
Thanks for your question, since you state that the site was built by a developer long ago, I assume that it was built using their Envato (Theme Forest) account and not your friend’s, unfortunately this occurs. So you will need to purchase a license though a new account with your friend’s email address so they have future updates. Then you can download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue,
then you will see the Theme updated successfully message.
After which you can go to your Theme Forest account and create a new Token for future automatic updates.
This will not interfere with your child theme modifications.
Please note that while we don’t expect any errors, the best course of action for such an old version is to create a stagging site, most webhost have this option, then update it first to see if you have errors. If it works fine then create a full backup, with your webhost options, and try the update on your live site.
Please also note that Enfold 3.0.4 is not PHP v8+ ready, so you will need to switch back to the v7 version before updating the theme.Best regards,
MikeHi,
Glad that Rikard could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHey Robert Koopman,
I see that you are using v4.5.7 To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue,
then you will see the Theme updated successfully message.
After which you can go to your Theme Forest account and create a new Token for future automatic updates.Best regards,
MikeHey Lisa S,
Please note that we do not create websites, we supply a WordPress theme, so we don’t know your admin login, perhaps someone you hired created the site and has a login.
Try going to the URL below in the private comment and use the “Lost your password” link to reset your password.Best regards,
MikeHi,
To open a new thread plase login and use this link. It is the large blue button.
To remove the copyright please go to Enfold Theme Options ▸ Footer ▸ Copyright ▸ and add [nolink] See this documentationBest regards,
MikeHi,
Sorry that you are having issues, but I see a couple of different issues with your site. First, you site is using v4.1.2, which uses the old Envato (theme forest) API key, I also note that you wrote that your API key is not working. This will not work because Envato has changed to a “token” tha you must login to your Envato account and create.
You should download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Please do this type of install instead of FTP, unless you delete all files and upload fresh via FTP, otherwise old files will be left behind and cause errors.
I also note that you are using PHP (7.3.33), WordPress requires v8+ now, so after to update the theme, also update your PHP. Please ensure that you create a full backup of yoursite files & database first, we don’t expect issues, but a full backup is the best course of action.
I hope this helps, plase let us know if you need further assistance.Best regards,
MikeHi,
Unfortunately I can not reproduce the error on your site, but I see an error from one of your plugins in the console log:
/wp-content/plugins/advanced-woo-search/
Uncaught TypeError: Cannot read properties of undefined (reading ‘resultBlock’)
What happens if you disable this plugin?Best regards,
MikeHi,
Glad that Ismael could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHi,
Please also keep in mind my previous post about how caching plugins work with javascript and the limitations with screen sizes.Best regards,
MikeHi,
When I check WPRocket is lazing loading the video until user inter action, try disabling WPRocket to check, then try adding an expection for it to WPRocket if it helps.
What I see is the video doen’t load until the mouse is over the background video, the faster the mouse is moved the faster the video loads.Best regards,
MikeHi,
Thanks, the H1 “Open Days” is in a Special Header element, so you can chacge the mobile size by clicking the Mobile icon and choosing the size:
Best regards,
MikeHi,
To give us access, please post a admin user login & password in the private content area.Best regards,
MikeHey JennyGr,
We will need to login to your site to examine your H1 font sizes, there are a couple of places to change this.
You could view the Advised > Styling , if you have multiple H1 styles there the bottom one will take preference, removing all may help. If you have custom css, search for all H1 css code and remove it. These are good starting points. For your /visit-us/openday/ page what font size do you want the H1 “Open Days” to be? Is this an example that you ment?Best regards,
MikeHi,
Glad that Ismael could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHey koomo,
Please note that the css above has the custom class custom-slider-nav, probably the thread that you found the css at instructs to add the custom class to the element, if you have not done so, please do, or remove custom-slider-nav from the css.
If you still have issues, please link to your test page so we can examine.Best regards,
MikeHey Nicolas Stephanou,
Do you mean this demo?
It is one of the homepages for the default Enfold demo, please note that this demo doesn’t include all of the images when you import it, but it should work fine once you add your content.Best regards,
MikeHi,
Glad to hear that you have this sorted out with Ismael’s help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHi,
Glad that Ismael could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHi,
It looks like Guenni007’s css removes the gray line, thanks for helping Guenni007.Best regards,
MikeHey Antonio,
The setting that you are referring to uses css to hide the color section after page load, PHP can not determine the screen size of the device, since it is a server side code language. CSS is a client side code language that loads on the user device, but will not stop the video from being served. Another option would be Javascript, such as in this thread, but it is also a client side code language, while it can stop the load of the video as long as the Javascript runs first, but using a caching plugin like WPRocket may derfure the Javascript and cause it to not work. Most caching plugins force Javascript to run in the footer, but this would need to run in the header before the videos.
So ultimately you will be losing the render blocking of Javascript to gain the video from not loading, if your video is very large you will save on the page load, but otherwise you will see warnings that the Javascript is causing page render blocking.Best regards,
MikeHi,
Glad that Guenni007 could help, thank you Guenni007, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHi,
Glad that Rikard could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.Best regards,
MikeHey Heather,
Please see this article about purchasing extended support.
As for your search issue, please disable all of your plugins and then check.
The Enfold theme has had a known issue with the Advanced Woo Search plugin, particularly concerning the display and functionality of the search bar in the main menu. A reported issue involves the search bar appearing briefly and then disappearing when integrated via the “Shortcode in Menus” plugin. Please see this thread.
Another possibility is your Autoptimize plugin forcing the “display:none” instead of allowing the results to show. Autoptimize often causes errors like this. Nonetheless once you extend your support we can review further.
Best regards,
MikeHi,
Glad that Rikard could assist, for further questions please open a new thread and we will be happy to assist.Best regards,
MikeHi,
You may not be able to update though the theme panel “update” feature as just about v4.7.x Envato (Themeforest) changed from the API key to the Token key, so the best approach is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New, after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue. Then you will see the Theme updated successfully message.
After updating see our documentation for creating an Envato Token so future updates can be done in the theme panel.Best regards,
MikeHey Patrycja,
Thanks for your question, glad to hear that you have a full backup prepared, including the database, while we don’t expect any issues updating from v4.8.3 to v7.1.3 (lastest version) since Enfold mantins a good backward compatibly, we would note that your PHP version, 7.4.33 is quite old and some plugins (if any) may not work well with PHP v8+ Enfold now uses PHP v8+ as well as WordPress so you should expect to also update this.
I recommend creating a staging site to test the update on.
Then on the staging site, disable all plugins including any caching plugin and server caching & the Enfold theme caching in the Performance theme settings.
Then update to v7.1.3, and reload the site on the frontend using the browser “hard reload” to clear the browser cache. This will help clear the “post-css” files which serve the css background images in the color sections (if used).
Then update your PHP to v8+, I recommend the lower end like v8.2 or such, not the “bleeding edge” highest version like v8.5, you can test this later if you wish.
If you are using a child theme and have modified header.php, footer.php or any other core theme files in the child theme, please save these to your computer and remove them from the child theme, these will be different in the current version & will most likely cause an error when updating.
When you update, you may not be able to update though the theme panel “update” feature as just about v4.8.3 Envato (Themeforest) changed from the API key to the Token key, so the best approach is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New, after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue. Then you will see the Theme updated successfully message.
After updating see our documentation for creating an Envato Token so future updates can be done in the theme panel.
If you try to update via FTP, do not try to overwrite the theme files, as this will leave old files behind and cause errors, you would need the delete the old theme directory and then upload the new one, using the WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New is the easiest solution.Best regards,
MikeHi,
Try this in your child theme functions.php:function remove_tool_tip() { ?> <script> window.onload = function() { var links = document.querySelectorAll('a, img, *[title]'); for (var i = 0; i < links.length; i++) { var link = links[i]; link.onmouseover = function() { this.setAttribute("data-tooltip", this.title); this.title = ""; }; link.onmouseout = function() { this.title = this.getAttribute("data-tooltip"); }; link.onmousedown = function() { this.title = this.getAttribute("data-tooltip"); }; } }; </script> <?php } add_action( 'wp_footer', 'remove_tool_tip', 99 );Best regards,
Mike
