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Hi,
Go straight to the current version.
I do not expect any issues when updating from 4.2.1 to 7.1.1, but as good practice you should first make a full backup of your site.Best regards,
MikeHi,
Typically that is where you would install the latest theme from your Envato (Theme Forest) account.
But there is no v99.99.99, so my concern is that your current install has been tampered with. Someone modified it.
I recommend creating a full backup first, files & database, in your webhost tool, not a plugin.
Then backup your theme settings under Enfold->Import/Export, and manually copy your Quick CSS and WordPress ▸ Customize ▸ Additional CSS to a plain text file.
Then try installing the current version like this:
Download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi,
If you bought the theme in your Envato (Theme Forest) account, then you can download the updates. Support in the forum is different.
If your developer bought the theme and you don’t have an Envato (Theme Forest) account, then you will need to purchase a new license.
I do not expect any issues when updating from 4.2.1 to 7.1.1, but as good practice you should first make a full backup of your site, files and database.
Please use your webhost backup tool and not a plugin, most plugins do not restore well.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi,
Glad that this worked for you, I’m not sure whytranslateX(-${shift}px)
was stripped from your test, but it’s in the code above. Nonetheless, glad that it is working for you now.
If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear that you have this sorted out, shall we close this thread then?Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey rixi,
I notice that on mobile not all of the dates show, only every other one, so to correct try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor, if you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
and ensure that it is activated, then add the bellow code and save.function custom_timeline_script_for_mobile() { ?> <script> document.addEventListener('DOMContentLoaded', () => { // Check if there are any .av-milestone-even elements const milestones = document.querySelectorAll('.av-milestone-even'); if (milestones.length === 0) return; // Exit if no milestones found // Define the media query for screens smaller than 989px const mediaQuery = window.matchMedia('(max-width: 989px)'); // Function to reorder elements const reorderMilestones = () => { if (mediaQuery.matches) { milestones.forEach(milestone => { const date = milestone.querySelector('.av-milestone-date'); const icon = milestone.querySelector('.av-milestone-icon-wrap'); const content = milestone.querySelector('.av-milestone-content-wrap'); // Ensure all elements exist before reordering if (date && icon && content) { milestone.innerHTML = ''; milestone.appendChild(date); milestone.appendChild(icon); milestone.appendChild(content); } }); } }; reorderMilestones(); mediaQuery.addEventListener('change', reorderMilestones); }); </script> <?php } add_action( 'wp_footer', 'custom_timeline_script_for_mobile', 99 );
Then I notice that one of your content boxes has too much padding for the list:
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 989px) { .av-no-preview ul.avia-timeline-vertical .av-milestone-content li { padding: 0; } }
Changing the content padding and font size of the title and content may also help:@media only screen and (max-width: 989px) { .avia-timeline-boxshadow .av-milestone-contentbox { padding: 1em; } #top #wrap_all .all_colors h4.av-milestone-title { font-size: 20px; } .av-milestone-content p, .av-milestone-content li { font-size: 12px; line-height: 18px; } }
Best regards,
MikeHey jkos,
When you set the background image to Scale to fit it scales image, so the whole image is always visible, this includes the height. Which is why the image does not reach the sides.
At Stretch to fit it stretches the image width to cover the page, less the 50px padding that the page has by default.
The height of your column is not set so the content is determining the height, but you have little content so the whole background image is not shown. If you set the column height to 150% then it will show.
But I recommend trying the color section instead because the background image will then be full width. I created a test page linked below to demonstrate.
Since the color section wants to vertically center the content, I added this css to the bottom of the page so your content will be higher:.responsive #top #wrap_all .avia-section.av-minimum-height-99vw .container { display: flex; justify-content: center; margin-top: 15%; max-width: fit-content; }
The reason your text is off the screen for mobile is because your text has 800px padding, which is larger than a mobile screen:
to correct this you could change it to a percentage, or for this I created a css grid for two columns to achieve the layout without padding, and on mobile the grid is stacked. See the test page below.
For others, this is the HTML for the two columns:<div class="parent"> <div class="div1"> first column text </div> <div class="div2"> second column text </div> </div>
and this is the css:
@media screen and (max-width: 789px) { .parent{ grid-template-columns: 1fr; grid-template-rows: 1fr; } } @media screen and (min-width: 790px) { .parent { display: grid; grid-template-columns: repeat(2, 1fr); grid-template-rows: 1fr; grid-column-gap: 0px; grid-row-gap: 0px; } .div1 { grid-area: 1 / 1 / 2 / 2; } .div2 { grid-area: 1 / 2 / 2 / 3; } }
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
I’m not sure why your theme is not manually updating, each of the errors are for a different language file that can not be copied, perhaps your file permissions are not correct. Directories should have 755 permissions and files should have 644 permissions. Try asking your webhost to check your permissions.
Or you could try updating via FTP, but if the permissions are not correct, you may have more errors the next time that you update.As for your Token for automatic updates, your username and email don’t seem correct:
are you sure that you have used the correct Token permissions?
I see that you also have the Envato Market plugin, but it also gives a “Updating failed. The file could not be copied” error which maybe also due to file permissions, so I would check with your webhost.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey John,
This is not an Enfold class, I doubt it is a WordPress class, probably a plugin class or a browser plugin.Best regards,
MikeHey Jon L,
Typically, this is because you did not install the installable WP version from your Theme Forest account, you probably tried to install the full theme package with the documentation.
Try downloading the installable WP version, or extract the one you have and look for the enfold.zip file inside and upload it to install.Best regards,
MikeHey Ventsislav Krastev,
Envato has a limit of the number of update checks in a 24 hour period, so if you click the update button too many times, you may need to wait 24 hours before checking again. That is assuming that your Token was created with the correct permissions
The https://envato.com/market-plugin/ requires a lower set of permissions and sometimes is easier to use. Alternatively, you can download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
If you have further issues please register to our support forum here with your Purchase Code and create a new thread and include a admin login for us to review your site.
Please note that we don’t have access to your Token in Envato, so if there is an error with your Token creation you will need to carefully review our documentation on generating a Envato Personal Token and try again.Best regards,
MikeHi,
The old version 5.2.1 will not update automatically in the theme update due to changes that Envato made during the change from the API key to the Token. To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Once you update to the latest version you will have no problems updating in the future.Best regards,
MikeHi,
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.Best regards,
MikeHey syberknight-tb,
Unfortunately, we don’t have an element that will achieve this for you in the theme, while there are many plugins that may work for you, when I check some of them they don’t quite match, but if you spend more time testing each one you may find one.
I was able to create something that may work for you using javascript and HTML in a shortcode, on mobile it shows 1 1/2 team member cards with prev & next arrows and loop when you click to the end:
on tablet it shows 2 1/2 cards:
and on desktop it shows 3 1/2 cards:
As is it holds 8 cards, you can add more or have less, you will need to edit the HTML to add your images and text, hopefully you will be able to do this:
Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor, If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
and ensure that it is activated, then add the code below and save.function team_carousel_shortcode() { ob_start(); ?> <div class="carousel-container"> <button id="prevBtn">←</button> <div class="carousel"> <div class="carousel-track"> <!-- START: Team Members --> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 1"><p>Member 1<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 2"><p>Member 2<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 3"><p>Member 3<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 4"><p>Member 4<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 5"><p>Member 5<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 6"><p>Member 6<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 7"><p>Member 7<br>A short bio for the team member</p></div> <div class="card"> <img src="/people-2-2-300x300.jpg" alt="Member 8"><p>Member 8<br>A short bio for the team member</p></div> <!-- END: Team Members --> </div> </div> <button id="nextBtn">→</button> </div> <style> .carousel-container { position: relative; width: 80%; overflow: visible; margin: auto; } .carousel { overflow: hidden; width: 100%; } .carousel-track { display: flex; transition: transform 0.5s ease-in-out; } .card { box-sizing: border-box; padding: 10px; background: #e8e8e8; margin: 5px; border-radius: 8px; text-align: center; box-shadow: 0 4px 10px rgba(0,0,0,0.1); } @media only screen and (max-width: 767px) { .card { flex: 0 0 62%; } } @media only screen and (min-width: 768px) and (max-width: 1800px) { .card { flex: 0 0 38%; } } @media only screen and (min-width: 1801px) { .card { flex: 0 0 28%; } } .card p { color: #000; } .card img { width: 100%; height: auto; object-fit: cover; border-radius: 100%; } #nextBtn, #prevBtn { position: absolute; top: 50%; transform: translateY(-50%); color: #000; border: 2px solid #000; padding: 10px; cursor: pointer; z-index: 10; } #prevBtn { left: -50px; } #nextBtn { right: -50px; } </style> <script> document.addEventListener('DOMContentLoaded', function () { const track = document.querySelector('.carousel-track'); const cards = document.querySelectorAll('.card'); const prevBtn = document.getElementById('prevBtn'); const nextBtn = document.getElementById('nextBtn'); let currentIndex = 0; let cardWidth = cards[0].offsetWidth + 20; function updateCarousel() { const shift = currentIndex * cardWidth; track.style.transform =
translateX(-${shift}px)
; } function moveToNext() { currentIndex++; if (currentIndex >= cards.length) { currentIndex = 0; } updateCarousel(); } function moveToPrev() { currentIndex--; if (currentIndex < 0) { currentIndex = cards.length - 1; } updateCarousel(); } nextBtn.addEventListener('click', moveToNext); prevBtn.addEventListener('click', moveToPrev); window.addEventListener('resize', () => { cardWidth = cards[0].offsetWidth + 20; updateCarousel(); }); }); </script> <?php return do_shortcode(ob_get_clean()); } add_shortcode('team_carousel', 'team_carousel_shortcode');Then add this shortcode in a code block element on your page:
[team_carousel]
Feel free to adjust the colors in the css in the code.Best regards,
MikeHi,
Glad that you have found the source of the issue, unfortunately we are limited for support on third party plugins and can not investigate further.
You can reach out to the plugin author for advice, or disable the plugin.Best regards,
MikeHi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.fallback-post-type-icon { display: none; }
Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Go to each setting then enable it and choose “select page” so none will be selected. See this post.Best regards,
MikeHey Diana,
Your site has this error: Updates: enabled – token has changed and not verified
When I verify your Token I get this error:
username Error code 403 received from Envato: Forbidden: – code: not_authenticated email Error code 403 received from Envato: Forbidden: – code: not_authenticated
This looks like Envato is not recognizing your Token, this could be if you have used the same Token on more than one site.
You can try to create a new token for this license, but note that Envato has a limit on the number of checks in a 24hr period. So you may need to wait 24hrs.
Envato is the licensor and we can not issue licenses, if you have further issues please contact Envato.
A quick way to update is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeMay 29, 2025 at 9:03 pm in reply to: How Can I Add a Section from Another Enfold Demo to My Existing Page? #1484834Hey carlosa98,
We would not recommend importing a new demo on your site, as it will overwrite your current settings. It is best to create a second test site on your webhost or a localhost install, and then use the Avia Layout Builder Debugger to copy the page code to your live site and delete the elements that you don’t want.
Note that copying the page this way will not also copy the images, but you can always add your own images later.Best regards,
MikeMay 29, 2025 at 8:56 pm in reply to: Issue with Sort By & Display options on Woocommerce category page #1484833Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey extraeyes,
The old version 5.6.6 will not automatically update, to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
For your other issue see this post.Best regards,
Mike -
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