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Thankfully, I’ve not had a repeat of the problem since my last post. I noticed the latest update made some reference to addressing this or a similar issue (see Moderator comment above). As I mentioned in my previous post, editing the permalink after creating and saving a page seemed to be a trigger for my issues.
HTH.
Update: So I was able to recreate the page without issue — starting from scratch instead of using a dummy page as a base. I also notice the issue if I change the name of a page I create and edit its permalink. Hope this helps lead to a solution. I continue to hold my breath whenever I hit the update button…
Have others experienced anything similar? Mods, any help you can provide in troubleshooting this issue?
I’m now not able to even fully recreate the page without it crapping out at some point in the update. I’ve recreated the page several times and maintained a mirror copy while editing. Also switched to Safari from Firefox for admin/editing to see if that made a difference. None!
Hopefully you guys get around to helping me address this sooner rather than later since I’ve been dealing with this for the better part of two days.
Yep, that appears to have been the problem. I cleaned up the text I added and, voila, the page updated as expected. Thanks again Ismael.
I manage to replicate the problem. Fortunately it occurred on a backup page I was using . Here’s what happened:
1. I created 2 (two) half-page layout elements in a page section
2. I added an image to the left half
3. I added a “Special Heading”, “Horizontal Ruler” and “Text Block” element to the right half
4. I changed the content for the “Special Heading” and added content to the “Text Block”
5. Upon saving, all content disappeared.
See page “Home:ZNH” for reference.
Thank you! I can work with this version. I look forward to the results of your investigation.
Best Regards,
Lowell
To say I’m getting a little aggravated is an understatement. It is not restored! You restored the page to the original sample page. None of the content I created is there — meaning I have to recreate the entire page. An explanation of what caused this to happen would also be helpful. I would prefer page content not to vanish without explanation or reason, and without a means to restore it on my own. I’m losing faith quickly in this theme’s reliability and your ability to support it.
Please restore the page to its previous state or provide some explanation as to what may have occurred. This is very troubling. Content should not just disappear like that.
Uhm, it’s right there in the previous message: “The page in question is the “Home v4: Small Slider” page.”
Any chance I can get a look sometime soon? I’m stuck until this is resolved. It would be nice to be reassured that the theme is of practical use.
