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Viewing 30 posts - 31 through 60 (of 117 total)
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  • Here is an update from WPE – they are about to push to staging for resting as their staging can rule out their caching:

    Thank you for taking the time to chat with WP Engine Support today! I reviewed your chat and see that you had some questions regarding the headers cache being set to one year for the site (xxxxxxx).

    Based on what we are seeing on our end, there appears to be something configured which is making the “public” header on the file and we most often see this with a theme.

    Would it be possible for our Support team to push your site to staging to test with a different theme to try to narrow this down further?

    Once we have your confirmation, we can review and investigate this further.

    If there is anything we can help with in the meantime, please let us know! We are here for you anytime, day or night.

    As soon as we hear back from WPE we will update you.

    OK – maybe you can help me understand how style.css in the child theme is inheriting this cache control setting? (see new image)

    I’ve asked WPEngine to help us understand if their caching is doing something magical… they’ve confirmed the htacess is very plain / generic and are trying to confirm if style.css in the child theme is inheriting from parent or other files from Enfold or somewhere else.

    This is all new to me so I’m just trying to be an honest Quarterback and facilitate the troubleshooting.

    Thanks

    in reply to: Social share buttons order #1205518

    Hi Rikard,

    Using you code i was able to achieve what i need. Thank you very much.
    Cheers

    /***** Change order in the social share *****/
    #top .av-social-sharing-box-minimal .av-share-box ul {
      display: -webkit-box;
      display: -moz-box;
      display: -ms-flexbox;
      display: -moz-flex;
      display: -webkit-flex;
      display: flex;
      -moz-flex-flow: wrap;
      -webkit-flex-flow: wrap;
      flex-flow: wrap;
    }
    .av-share-box ul .av-social-link-linkedin {   order: 0;}
    .av-share-box ul .av-social-link-twitter {   order: 1; }
    .av-share-box ul .av-social-link-facebook {   order: 2; }
    .av-share-box ul .av-social-link-mail {   order: 3; }
    in reply to: Social share buttons order #1204417

    Hi Victoria,

    Thanks for the response, but is not my social icons in header and footer that i wanna change order.

    Is the order of social sharing element (https://kriesi.at/documentation/enfold/social-share-buttons/) on posts/portfolio and using the shorcode.

    Can you help?
    Thanks

    in reply to: Masonry bottom border – can't remove it #1176814

    Hi Rikard,

    Tried that also, but with no result. :(

    I think it can have something to do with the animation,but i can’t seam to fix it..

    Thanks

    in reply to: Masonry bottom border – can't remove it #1176385

    Hi Yigit,

    Tried that, but with no result. :(

    Do you have any other idea?

    Thanks

    in reply to: Advance Layout Portfolio HTML to the title #1176311

    That worked thanks

    in reply to: Advance Layout Portfolio HTML to the title #1157254

    I used 2 methods to try to make this.

    1. – i went to the Portfolio Items and when the list is presented i hover over one portfolio item and click on the “Quick edit” option and i change the portfolio title to “Detailed<sup>TM</sup> Raw Turkey” save it and it works great.

    2 – i went to the Portfolio Items and when the list is presented i hover over one portfolio item and click on the “Edit” option. It open the portfolio item and, with the advance layout builder active, in the title field i add Detailed<sup>TM</sup> Raw Turkey. And save it. But the result is not what is expected. i go reload the editor page and the title is without the html code (“DetailedTM Raw Turkey”).

    I don’t know why but this has working on previous versions.

    Cheers

    in reply to: Advance Layout Portfolio HTML to the title #1156930
    This reply has been marked as private.
    in reply to: Custom taxonomy and frontend comma. #1119664

    Hi Mike,

    thanks for the reply!
    I used your code and was able to remove the other commas.

    I used this, (i’m leaving it here so if someone also needs it – ) shortcodes/postslider.php file and find
    $cats .= get_the_term_list($the_id, $taxonomy, '', ', ','').' ';
    and change it to
    $cats .= get_the_term_list($the_id, $taxonomy, '', ' ','').' ';
    And it worked like a charm.

    Thanks again.
    Cheers

    in reply to: Custom taxonomy and frontend comma. #1118748

    Hi Mike,

    Thanks for replying ;)

    I created this page to build our own layout and used the element “Blog Posts”.
    I added a link to the page, if you check the first post you can notice it. Let me know if you need admin access to it .

    Thanks for the help

    Cheers

    in reply to: Relevanssi menu search ajax #1114307

    Thanks Ismael

    That worked.

    It says “Since Enfold version 4.5.7.1 Relevanssi ajax search is supported by the theme in the core.” so when we have an update (right now i have the 4.5.7) i should remove it?

    Thanks again.
    Cheers

    in reply to: Tab Section , Firefox and Jotforms #1111290

    Hi Nikko,

    Just added the JotForm as iframe, but the issue remains :(
    You can check it

    in reply to: Tab Section , Firefox and Jotforms #1109879

    hi Nikko.

    Thanks for the help
    Here you have the link.

    in reply to: Tab Section , Firefox and Jotforms #1109103

    hi Basilis,

    Here is a link to an image https://ibb.co/t8TTJVz

    This only happens in firefox

    Thanks for your time :)

    in reply to: advanced custom fields and the image url #1102510

    Hi Nikko,

    After a great search, i found this on a old post in the enfold forum. And it worked. So i just add it here if someone needs it also.

    $output .= "<div class='news_origin_image'><img src='";
    $output .= get_field('news_origin', $entry->ID);
    $output .= "'></div>";

    Cheers

    in reply to: blog post pagination displays page 1 results #1082747

    thanks for the help Nikko – because of your help we were able to find the CSS issue in the child theme in shortcodes/postslider.php and fix it on live.

    For a couple of the mods on here – if someone gives you a URL to a staging site (the URL is clearly a staging one) with an admin login, please understand that you have autonomy to do basic troubleshooting like flushing permalinks and disabling plugins, changing themes. It is not appreciated when you have admin rights to the site and someone in need gets responses like that, causing extra delay. Just my $.02. Please close the case.

    in reply to: blog post pagination displays page 1 results #1081436

    Already did that too…disabled plugins, etc…

    pls guys – we need real help.

    in reply to: blog post pagination displays page 1 results #1080418

    We tested that before logging the case. No luck.

    in reply to: WP-Rocket #1061042

    TYVM!

    in reply to: WP-Rocket #1059652

    OK – thanks.

    I saw a lot of other posts saying to exclude certain theme files so its helpful to have a mod say that is not a chapter in the kriesi bible.

    in reply to: WP-Rocket #1058349

    so if I understand correctly, there are no ‘defaults’ that need to be excluded for the Enfold theme?

    in reply to: WP-Rocket #1054782

    We really need a better answer than this. Regardless of whether or not it is specific settings for WP Rocket (which I would also like) we need to know the settings for the following theme Performance optimizations for minifying:

    Excluded CSS Files with Paths
    Excluded JavaScript Files with Paths
    Exclude files from CDN with Paths

    All of this is essential for Enfold customers regardless of what plugin we use – wouldn’t you agree? I’ve seen lots of comments about this on multiple threads – and a lot of them are either unclear or don’t add up. Surely Kriesi can provide clear guidance on this matter?

    Hi Rikard,

    It was a custom code added to the child theme that was causing the problem.
    It’s fixed.

    Thanks for your help.

    in reply to: Partner Logo element images scale too big after update #949148

    Thanks for the workaround @Yigit. We will patiently wait for the fix and will stop rolling out the new theme to production immediately for our other clients as a result of this miss.

    A couple things to note about the new theme ‘improvements’ we had problems with:

    1) Setting New Performance settings to default on upgrade: I learned from my host that the new theme performance enhancements are on by default and needed to be turned off. Rollin out a new feature like this and leaving it on by DEFAULT is NOT cool. If you want to introduce a new feature that is going to impact hosting, I’d suggest letting the crowd know that its available, but OFF and that they can turn it ON and test as needed. I did not have any performance issues UNTIL I upgraded…luckily our host (WP Engine) found the errors the theme was throwing up and was able to advise us to turn everything on that page off so we could get running.
    2) Lack of relative references in the performance settings: So the link I shared in PRIVATE goes to our staging server on WPE…when Yigit provided us with the fix (thanks!) we pushed from staging to live with the Performance settings ON by DEFAULT. When we looked at live we did NOT see the fix on the frontend, but saw the fix in Quick CSS…. they told us the problem was that Enfold is storing absolute path references to files on staging and things were breaking. I have not independently confirmed this, but if it is the case, I’d suggest y’all fix that muy pronto por favor. :P

    Thats my $.02.

    in reply to: Partner Logo element images scale too big after update #947518

    thanks for the quick workaround.

    Do you have one for these 2 pages (links in private)

    in reply to: Partner Logo element images scale too big after update #947403

    We have updated with the correct URL to where the issue is AND with the login and SFTP info.

    in reply to: Partner Logo element images scale too big after update #947350

    Got the same problem – added login info to private

    • This reply was modified 6 years, 7 months ago by kylerollins.

    When we upgraded to 4.2.3 the video started playing, but many of the elements below the video got all messed up (overlaying the videos) so we had to roll back, push to staging and figure out a fix for them one by one.

    Hope y’all have fixed your internal issues and are on path to win us back. I’m a skeptic for now.

    Yigit – what do you consider ‘a little more time’ when this has been a known issue for ages while the Enfold team was taking half a year to discuss plans…

    No offense, but the people who have supported you and rely on you don’t have months to mess around with this. While your team was talking and planning, we were sinking and swimming. At first, I told my customers what Enfold told me…wait. Then they stopped caring…and we had to respond with more than ‘a little more time’…

    Now I’ve been more than loyal for years, but when it comes down to loyalty, I feel betrayed by Enfold on this. And when it comes down to loyalty to Enfold and keeping my customers, well that is a no brainer….Enfold got cut every time across the board.

    I still have customers using Enfold, but many have left because of how this was (and still is) mishandled.

    We don’t need more moderators or better comms (although comms is always wanted and helpful), we NEED effective results, and so far we STILL have problems with videos in Safari on Enfold. And the story does NOT change…wait on what so far has been false hope.

    I wish the team would face reality, admit defeat on this issue and stop kicking this dead body down the street as if some magic solution will arrive ‘in a little more time’… if the team had faced reality sooner and communicated an effective workaround earlier, we might not have been forced into this position.

    Support 101 – if you cannot fix it immediately, give a workaround ASAP so EVERYONE can buy ‘a little more time’…

Viewing 30 posts - 31 through 60 (of 117 total)