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  • in reply to: Slider at Header truncates text on a cell phone. #1461628

    HI.

    Adjusting the font size affects the Desktop/Laptop adversely as well as the Cell mode.

    This reply does not address why updates to the theme disrupted cell phone layouts.

    Q: how do we retain our Desktop/Laptop layouts while regaining an elegant look for the cell mode in responsive Design?

    Example pages:

    https://www.stonecrafters.rocks/

    https://www.stonecrafters.rocks/services/

    https://www.stonecrafters.rocks/contact/

    NOTE: we have not altered out layout since the initial rebuild of the site using Enfold theme. This site used to look perfect in responsive design.

    Please advise. Note: I shared login credentials and you have permission to enter the site.

    in reply to: Slider at Header truncates text on a cell phone. #1461138

    Example of Truncated Text:

    Home Page Screenshot: https://tinyurl.com/2kqnqg27

    Contact Page Screenshot: https://tinyurl.com/2o8cvt79

    Note: When I first developed the site the header images did not look this badly presented on a cell phone.

    in reply to: Updating from Enfold 4.8.6.5 to 4.8.8 Interrupts the Layout #1333567

    Follow-up.

    I immediately ran into the issue again after emptying browser cache, I contacted WPMU support the makers of the Hummingbird optimization plugin. They surmised it IS a caching issue.

    “Well, in that case you could exclude that page from be cached and/or exclude Gravity Forms assets from Hummingbird Pro CDN”

    “Gravity Form assets excluded, rechecking the files.”

    “The Hummingbird Pro Cache is not Active, so, the issue is caused by the Asset Optimization feature, I exclude all the Gravity Assets from the CDN, that could solve the issue. Now need to wait all the others Asset begin to be served from the CDN and check the site during a period of time to see if the issue still there.”

    The issue should be resolved for now.

    • This reply was modified 2 years, 11 months ago by kurson.
    in reply to: Updating from Enfold 4.8.6.5 to 4.8.8 Interrupts the Layout #1333172

    Please empty browser cache and try again. I’ll keep it as it is until the client complains.

    The screenshot is reset back. It is s screenshot of the Careers page (Front End).

    Please let me know if you see it.

    Note: in a private window the page displays fine BUT the gravity form does not display. There appears to be a conflict between the plugin and theme?

    First rate reply. Thank you. This issue is resolved.

    in reply to: Sticky Posts Not Displaying First #1237275

    Hi.

    This was not addressed:

    Note: If I choose grid view to avoid this issue altogether, How do I hide the following elements?

    Screenshot: https://www.awesomescreenshot.com/image/5140731/e81b62fb541def424ea854728301d889

    Notice: I have Blog Post Comment Count and Blog post Date set to do not display but they still display on the grid.

    Screenshot: https://tinyurl.com/yy8c5oxu

    How do I hide this section?

    in reply to: Sticky Posts Not Displaying First #1236135

    Hi.

    If I add the code in the child theme’s functions.php file I receive the following error

    Your PHP code changes were rolled back due to an error on line 50 of file wp-content/themes/enfold/functions.php. Please fix and try saving again.

    Cannot redeclare avia_masonry_entries_query_mod() (previously declared in wp-content/themes/enfold-child/functions.php:15)

    Screenshot: https://tinyurl.com/y28daryj

    SIDE NOTE: When I activate the child theme, it looks NOTHING like the parent theme. I wouldn’t be able to use the child if it doesn’t mirror the parent settings save for the changes applied to functions.php. (I’m switching the site back t the parent theme)

    Note: If I choose grid view to avoid this issue altogether, How do I hide the following elements?

    Screenshot: https://www.awesomescreenshot.com/image/5140731/e81b62fb541def424ea854728301d889

    Notice: I have Blog Post Comment Count and Blog post Date set to do not display but they still display on the grid.

    Screenshot: https://tinyurl.com/yy8c5oxu

    Side Note 2: Appearances…customize breaks using the Enfold Theme. Screenshot: https://tinyurl.com/y36kxkla

    Please review notes in full and advise.

    • This reply was modified 4 years, 3 months ago by kurson.
    in reply to: Sticky Posts Not Displaying First #1231965

    HI.

    I appreciate the code.

    Q: Can I create an MU plugin for your code so it doesn’t get lost in future updates?

    If yes do I wrap your code with

    <?php

    YOUR CODE
    ?>

    Or do I need to do something else to your code to make ready as an MU plugin?

    A new issue may have been introduced inadvertently though.

    All posts should display on my posts page, beginning with the sticky posts. HOWEVER Only a limited number of my posts are now listed over 2 pages.

    I have 36 posts. Only 9 are displaying now.

    Q: is the new code applied interfering with my viewing all posts? If yes, can you please resolve this. If not, what may be causing this?

    • This reply was modified 4 years, 4 months ago by kurson.
    in reply to: WordPress caught an error with your theme, Enfold. #1229041

    I have installed the latest version. Hopefully that resolves this.

    Suggestion to Enfold: Please post WHY that message appeared for us so theme users have an idea of what occurred.

    I think most people do not understand what an error of type E_ERROR that was caused in line 563 is. We just know it sounds bad.

    in reply to: Rounded Button CSS No Longer Works #1229030

    Hi See that.

    I resolved the code and emptied the browser cache and that resolved the issue.

    Thank you. This ticket can be closed.

    in reply to: Sticky Posts Not Displaying First #1229028

    That is WAY too long and confusing with several branch off conversations. By the end if the thread I couldn’t understand if this was about showing or hiding sticky plugins or removing duplicate posts…etc…

    ….

    Can you please just provide a simple answer like…This cannot be done in this mode, use this other mode

    OR

    Just provide code for an MU plugin that I can upload and use.

    Thanks.

    in reply to: Rounded Button CSS No Longer Works #1228178

    Hi.
    I applied the code as provided however the button remains square.

    Please review screenshot: https://www.screencast.com/t/UVaaShR4sx

    Please advise.

    in reply to: Changing Top Nav bar link link hover font colors #1199906

    Hi.

    I did as instructed.

    Do you have this fix for General Styling as well?

    I tried turning the Footer Heading color back from #ff0000 to #eeeeee and the font is still stuck as red.

    Please advise.

    in reply to: Changing Top Nav bar link link hover font colors #1198242

    Hi
    Reengaging with this ticket.

    I am finding that SEVERAL font configuration options do not work.

    I understand that I can supersede the the issue by manually adding CSS but that seems to be a patch to the problem and not a resolution.

    I eventually need to hand the site over to the client and they are expecting the font configuration options to work. Do they??

    Examples of configuration options not applying:

    General Styling…Footer Heading Color: Footer Heading color

    Screenshot: https://www.screencast.com/t/hWmATNEJ2jD

    Advanced Styling:
    Small bar above Main Menu …Font Color
    Main Menu sublevel Links Font Color
    Menu Item Button – Font Color
    Main Menu Links – Font Color
    Try changing them. The configuration options do not apply.

    Screenshot: https://www.screencast.com/t/7ms3VtHh

    Side Q: where is the copyright font size being configured? There appears no obvious spot.
    Note: I manually added quick CSS Under General Styling… Quick CSS but it does not resolve the issue.

    Screenshot: https://www.screencast.com/t/Hkw2MSgar

    Please advise on each point reported.

    in reply to: Enfold Not Recognizing there are Updates to Theme #1193733

    HI

    This code works for making the nav bar button round:

    #top #wrap_all .header_color .av-menu-button-colored > a .avia-menu-text {
       border-radius: 25px;
    }

    There is a second issue outstanding. To reiterate:

    Prior to the upgrade my images had a zoom in hover effect but the physical size of the image never increased. So for example an 800×600 image did not increase to say 900×1200 pixel on hover , it remained an 800×600 image.

    Note: re reply #1189433

    Q: how do I retain the image size and add back the zoom in effect universally for all images set this way to zoom in prior to the upgrade?

    Note: This code:below does not ADDRESS the issue as reported:

    .avia-image-container.av-hover-grow .avia-image-overlay-wrap:hover {
        -webkit-transform: scale(1);
        transform: scale(1);
    }

    NOTE: this code provided reduced the growth of the image size HOWEVER I am not trying increasing the physical size of my images. I never did.

    Does what I am trying to reply make sense?

    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1191324

    HI

    The site is up:

    The Unite Gallery plugin crashed the staging site. I relocated the Unite Plugin for Stone Crafters to a folder named plugins_old

    Now that this plugin has been moved, the site is restored. I will contact the Unite Gallery team in regards to this and report back their findings with your team.

    in reply to: Changing Top Nav bar link link hover font colors #1191322

    The site is up:

    Per another open ticket, the Unite Gallery plugin is incompatible with the Enfold theme for reasons unknown to me.

    This plugin has been moved, the site is restored. Please try again.

    in reply to: Enfold Not Recognizing there are Updates to Theme #1191315

    Hi.
    It has been SIX days without a follow up reply.

    AGAIN I am trying to restore the round button to the nav bar top that reverted to a rectangular shape.

    I would appreciate a prompt reply to the 2 point ticket to this support ticket.

    in reply to: Changing Top Nav bar link link hover font colors #1189811

    Can someone please reply to this ticket???

    in reply to: Import pre built pages (not demos) #1189810

    Hi Rikard.

    Not to name drop but if I want to create a new page in DIVI or Avada I can create a new page than there is an option for each software to build from a re-existing, pre-developed layout.

    Dark Photography comes packaged with a few page layouts. It has a home page, about page, contact page and blog.

    I want to develop a Services page. I start with a blank canvas for my page. I’d like to SELECT from an established layout from a library provided from ENFOLD.

    Note: I’m not trying to import a whole second demo, I want to import an individual page for a new page.

    I looked for templates here but they don’t exist to build up new pages from: https://www.screencast.com/t/6n5PHejSZ3e

    Please advise.

    in reply to: Enfold Not Recognizing there are Updates to Theme #1189528

    Due to IP restriction, I am not able to login to your dashboard.

    Q: what is you IP location and IP address.

    Note: I asked in a prior ticket are you able to access the dashboard and your tech replied yes after white listing certain counties.

    Re. 1- Please add following code to Quick CSS in Enfold theme options > General Styling tab
    NOTE: this reducing the growth of the image size HOWEVER I am not trying increasing the physical size of my images. I never did. Prior to the upgrade my images had a zoom in hover effect but the physical size of the image never increased. So for example an 800×600 image did not increase to say 900×1200 pixel on hover , it remained an 800×600 image.

    Q: how do I retain the image size and add back the zoom in effect universally for all images set this way to zoom in prior to the upgrade?

    2- Please go to /enfold/includes/admin/ in Appearance > Editor and replace the content of register-backend-advanced-styles.php file with this one – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_3/register-backend-advanced-styles.php

    Is this in reference to the nav bar button going from circular to square?

    Note the button for Free Consultation has this style applied which used to make the button round: Button Style (Colored) (where is this configured?)

    Note: I have this Quick CSS (Adopted from prior designer)

    Q: is this code being ignored in 4.7.3 and is this being applied to the nav bar button?

    /* Square buttons */
    #top #wrap_all .my-custom-button,
    #top #wrap_all .my-custom-button a.avia-button {
      padding: 0;
      min-width: 100px;  
      border-radius: 2px;
      line-height: 100px;
    }

    2020-03-02_1301

    Please advise on all 3 issues above.

    • This reply was modified 4 years, 8 months ago by kurson.
    in reply to: Enfold Not Recognizing there are Updates to Theme #1189352

    Thank you for the link. I have downloaded and installed it for future use.

    Q: are there automatic updates to the child theme?

    As to the Update process. I did manually update the site. In doing so the site has incurred front end issues.

    Page example: https://blgenvironmental.com/about/

    1. Before the update the nav bar Free Consultation button was circular. After the Update the button is rectangular.

    Screenshot: https://www.screencast.com/t/VdjDKiLs1

    2. Before the update the update the image hover effect for an image was contained to the image. After the update the image itself increases in size and bleeds out to the next container. It’s terrible.

    Screenshot: https://www.screencast.com/t/Sa7dpJEsC

    . Please advise on how I can restore my layout to look as it did before for Enfold v 4.7.3, manually upgraded from v4.2.

    in reply to: Changing Top Nav bar link link hover font colors #1189347

    RE. 1- Please go to Enfold theme options > Advanced Styling and edit “Main menu links”.

    The Main Hover BG and Border colors do not appear to be applying:

    2020-03-01_2113

    RE: You can add the element twice and check “hover state” option.

    I see no check box for this option.

    RE #2. .responsive .container.av-logo-container {
    width: 990px;
    }

    These colors are simply not applying:

    2020-03-02_1411

    Q: How will this affect the layout in Responsive design mode?

    NOTE: The code provided does not reduce the space between the logo and nav bar. The Construction site I’d like to emulate in appearance does not have a large margin of space between the logo and nav bar.

    NOTE: The code provided moves the social media icons as well. The Construction site I’d like to emulate in appearance locks the social media bar to the right.

    Please advise on how I can further teak the layout to best emulate the construction site.

    • This reply was modified 4 years, 8 months ago by kurson.
    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1189342

    Hi

    Enfold Site 2 is listed in the private area. It’s under development so it is a good place to cross compare sites and software.

    in reply to: Enfold Not Recognizing there are Updates to Theme #1187857

    HI.

    Where is the Child theme packaged?
    I downloaded a full copy of all files from https://themeforest.net/downloads.

    I unzipped the enfold zipped folder. There is no child theme packaged with it.

    Please advise.

    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1187847

    Hi Ismael

    I’ll install the gallery is a staging area. I cannot add it to the live site for extended periods as it is live.

    That said can you PLEASE let me know about my prior inquiry:

    1. Are you now able to access the site with Defender Plugin configured to allow for your country locations?

    YES/NO?

    I need to know if you now have ACCESS to the site.

    Note: I have other tickets related to this site and need to know if your support team has access in your respective countries.

    Please reply and advise.

    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1187500

    Please reply to my previous message sent 4 days ago.

    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1186251

    Hi Victoria.

    Two questions.

    1. Are you now able to access the site with Defender Plugin configured to allow for your country locations?

    YES/NO?

    2. The focus of this ticket is now if the plugin can activate. I deactivated it. It is if it is incompatible with your theme.

    Note: as a test. I added the Unite Gallery is a new site build, added Enfold theme and it is causing compilations. The question is who is at fault, the plugin or the theme? In this case the Media library is compromised and I cannot complete basic procedures such as preview a page.

    Issue according to dashboard when active: “the plugin generated 14 characters of unexpected output during activation. If you notice “headers already sent” messages, problems with syndication feeds or other issues, try deactivating or removing this plugin.”

    I will also reach out to the plugin developer.

    Please reply to the FIRST question. Can you access the website for BLG presently?

    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1184419

    Please see private.

    in reply to: Unite Gallery Plugin Breaks Enfold Theme #1184009

    Hi Rikard.

    What is your IP range so I can white list it?

Viewing 30 posts - 1 through 30 (of 43 total)