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February 5, 2025 at 4:54 am in reply to: Error when trying to import demos: Curl error 28. Connection timeout #1476379
Hi,
Please continue here: https://kriesi.at/support/topic/wordpress-crashed-due-to-address-site-not-linked-to-hosting/#post-1476278
Best regards,
IsmaelHi,
Thank you for the screenshot.
Did you remove the css code? Please apply it again or provide the login details in the private field so that we can check the modifications.
Best regards,
IsmaelFebruary 5, 2025 at 4:48 am in reply to: wordpress crashed due to address site not linked to hosting #1476377Hi,
Great! Glad to know that you managed to import the demo. Feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelFebruary 5, 2025 at 4:47 am in reply to: Post-Masonry-Element with square images like in the shop grid #1476376Hey lenalavendel,
Thank you for the inquiry.
You can adjust the Styling > Masonry Settings > Size Settings to Perfect Grid or experiment with the settings until you achieve the desired layout.
Perfect Grid: Display a perfect grid where each element has exactly the same size. Images get cropped/stretched if they don’t fit
Let us know if this works for you.
Best regards,
IsmaelHey spitsdesign,
Thank you for the inquiry.
The subcategories should appear in the sorting container by default. Could you clarify what you mean by subcategories? Apart from toggling the display of the category sort or filter, there are no other options for this.
Best regards,
IsmaelHi,
Thank you for the update.
We were able to reproduce the issue in a different browser. To fix it, we adjusted the priority of the custom_burger_social_bookmarks_script function. Please make sure to purge the cache or clear your browser history before checking the page.
Best regards,
IsmaelFebruary 5, 2025 at 4:28 am in reply to: Problems with Enfold and Ninja Forms Paypal Add on #1476373Hey Blatze,
Thank you for the inquiry.
Unfortunately, we don’t provide support for third-party plugins, but we’ll try to check the issue. Please provide the site URL and login details in the private field. For further assistance, we recommend reaching out to the plugin developers or hiring a freelance developer.
Best regards,
IsmaelHey James,
Thank you for the inquiry.
It’s not possible to create a blank template in the theme options, but you can select the existing Blank – No Header, No Footer template in the Page > Template settings. If you want to create your own template, you can use the enfold > template-builder.php file as a reference. Please check the screenshot below.
Best regards,
IsmaelHey eggc,
Thank you for the inquiry.
You may need to adjust the top padding of the #main container. Please try this css code:
.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 0; }Let us know if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
We are not yet sure why some text is not translated, but we added some entries in the Say What? plugin, and some of them worked, including the “Updated the cart” notification. Please make sure to purge the cache before checking.
Best regards,
IsmaelHey Kate,
Thank you for the inquiry.
Please use the following css code and make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.
#top .main_color .av-catalogue-content { color: #ececec; }Let us know of the result.
Best regards,
IsmaelHi,
We checked again using a different browser but we still can’t reproduce the issue. We refreshed the page multiple times and different products appeared each time, but the images displayed correctly.
Please try deactivating the plugins, then purge the cache or check the site in incognito mode.
Best regards,
IsmaelFebruary 4, 2025 at 6:58 am in reply to: how to change the hover background-color of option in a form? #1476288Hi,
Thank you for your patience! If you have any further questions, feel free to open another thread.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Please note that only Locked Options will be updated globally. All non-locked options will remain as configured for each instance of the template. To make sure an option is updated globally in the future, make sure to lock it. Let us know if you need more info.
Best regards,
IsmaelHey rvga,
Thank you for the inquiry.
You can try this shortcode:
[av_font_icon icon='ue81f' font='entypo-fontello' style='' caption='' size='40px' position='left' color='' link='' link_dynamic='' linktarget='' title_attr='' sonar_effect_effect='' sonar_effect_color='' sonar_effect_duration='1' sonar_effect_scale='' sonar_effect_opac='0.5' animation='' id='' custom_class='' template_class='' element_template='' one_element_template='' av_uid='av-m6q2a64z' sc_version='1.0' admin_preview_bg=''] This will display as tooltip! [/av_font_icon]Let us know if you need more info.
Best regards,
IsmaelHey schweg33,
Thank you for the inquiry.
We could apply a minimum height to the div element inside the text block. Please try this css code:
#top .av-6xdhph-d676d236253fe9da7b5542127b7590e9 .flex_column .av_textblock_section > div > div { min-height: 540px !important; } @media only screen and (max-width: 1300px) { #top .av-6xdhph-d676d236253fe9da7b5542127b7590e9 .flex_column .av_textblock_section > div > div { min-height: 600px !important; } }Let us know the result.
Best regards,
IsmaelHey schweg33,
Thank you for the inquiry.
You can start with this css code:
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top .av-m1yjw3j3-8de8ef07635f179e0beedc245c4c38a7 { position: fixed !important; right: 0; top: 10px; width: 50px; } }Please check this screenshot:
Let us know if you need more help.
Best regards,
IsmaelHi,
Glad to know you managed to hide the unwanted elements. However, we’re still not sure why they’re displaying there. Please reach out to the plugin developers for further assistance.
Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the update.
Please clone the site to a testing environment so we can further investigate the issue. You can use the Duplicator plugin to help move the site to a different domain.
Best regards,
IsmaelHey Silvia,
Thank you for the inquiry.
You can adjust the settings in the Header > Extra Elements > Enfold WPML Language Flags (Global Setting). Or add this code in the functions.php file:
function avia_remove_main_menu_flags(){ global $avia_WPML; add_filter( 'wp_nav_menu_items', [ new avia_WPML, 'handler_append_lang_flags' ], 9999, 2 ); remove_filter( 'wp_nav_menu_items', [ 'avia_WPML', 'handler_append_lang_flags' ], 9998, 2 ); remove_filter( 'avf_fallback_menu_items', [ 'avia_WPML', 'handler_append_lang_flags' ], 9998, 2 ); remove_action( 'avia_meta_header', 'avia_wpml_language_switch', 10 ); remove_action( 'ava_main_header_sidebar', 'avia_wpml_language_switch', 10 ); } add_action('init','avia_remove_main_menu_flags', 9999);IMPORTANT: Please make sure to create a site backup before editing the functions.php file.
Let us know of the result.
Best regards,
IsmaelHi,
The Product Grid element generates its own query and the plugin might be designed to modify only the default WooCommerce queries or templates. You may need to avoid using it with the Product Grid element and instead apply it to default WooCommerce templates, such as the base shop page or product category pages. Unfortunately, making the plugin compatible with the theme falls outside the scope of support.
Thank you for your understanding.
Best regards,
IsmaelFebruary 4, 2025 at 5:53 am in reply to: wordpress crashed due to address site not linked to hosting #1476278Hi,
Thank you for the update.
The screenshot is not available. Did you download the demo file? Extract its contents, then go to Dashboard > Tools > Import. Look for WordPress, click Install Now, and after installation, run the importer. Upload the demo XML files. Note that the demo images might not upload due to server restrictions on OVH. You can edit the pages and replace the images with your own.
Best regards,
IsmaelHey Michael,
Thank you for the inquiry.
The social icons display correctly when we checked, even when not logged in. Please see the screenshot below.
Best regards,
IsmaelFebruary 4, 2025 at 5:40 am in reply to: Image size and settings in demo content team section #1476276Hey cygrafix1,
Thank you for the inquiry.
A smaller version (211x300px) of the image was selected for the background cell. To use the full-size version, reset the background, go to Media > Library, select the image, and choose “Full Size” from the size dropdown before inserting it as the background. Let us know if you need more assistance.
Best regards,
IsmaelHi,
Glad that @Mike was able to help you out! Let us know if you have any more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Since the page has a transparent header, the menu color must be adjusted in Enfold > Theme Options > Transparency Options > Transparency Menu Color settings. We set it to #454545 temporarily. For the default header, you can adjust the menu style in Enfold > Advanced Styling panel.
Let us know if you need more info.
Best regards,
IsmaelHey craig374,
Thank you for the inquiry.
The Accordion element should be located in the Content Elements tab of the Advance Layout Builder (ALB). Is your WordPress in a different language? The name of the element might be different if that is the case. Please check the icon of the Accordion element in the screenshot.
Best regards,
IsmaelHi,
Thank you for the update.
The changes above will be added in their config file if I am not mistaken: https://github.com/OnTheGoSystems/wpml-config/blob/master/enfold/wpml-config.xml
Best regards,
IsmaelHi,
Thank you for the update.
Please remove the previous css code:
.home #av-layout-grid-5 .avia-button { width: 230px; min-width: 230px; }Replace it with:
#top .avia-buttonrow-wrap.av-ku7mrxsc-40fdfe89f208e1f1b8a114dfc53feee8 { display: flex; } #top .avia-buttonrow-wrap.av-ku7mrxsc-40fdfe89f208e1f1b8a114dfc53feee8 .avia-button { width: 16%; padding: 15px 10px 13px; }Let us know the result.
Best regards,
Ismael -
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