Forum Replies Created
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AuthorPosts
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February 13, 2025 at 4:47 am in reply to: Fullwidth Easy Slider > Fallback image not working #1477008
Hey DimitriM,
Thank you for the inquiry.
We’ve found a script error in the compressed scripts, so we disabled the Enfold > Performance > File Compression settings, which seems to have fixed the issue. Please make sure to purge the cache or remove the browser history before checking the page. Let us know if the issue returns.
Best regards,
IsmaelFebruary 13, 2025 at 4:39 am in reply to: Enfold Theme, WooCommerce Checkout does not show the tax #1477007Hi,
Thank you for the update.
We can’t find any products to add to the cart. Could you create a test product and provide a screenshot of the cart issue? We may also need to log in to the site.
Best regards,
IsmaelFebruary 13, 2025 at 4:34 am in reply to: Footer visibility problem in Safari (Enfold 6.0.9) #1477006Hi,
Thank you for the info.
We can’t reproduce the issue on Safari 17.0. Could you provide another screenshot focusing on the span.copyright element? Please include the Computed Styles so we can review them. You should also check for any css rules where the visibility or display properties are set to none or hidden.
Best regards,
IsmaelFebruary 12, 2025 at 8:10 am in reply to: Enfold Theme, WooCommerce Checkout does not show the tax #1476937Hey maxnafisi,
Thank you for the inquiry.
We may need to check the site to understand the issue better. Please provide the site URL and any related info in the private field. Are you using the block editor?
Best regards,
IsmaelHey fastgates,
Thanks for reaching out.
What do you mean by “cloak out of nowhere”? The screenshot above is not accessible. Please use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
To help you get started with theme, you can check out the documentation: https://kriesi.at/documentation/enfold/
Where is the site hosted? We encountered a few inquiries with demo import issues on OVH servers, but there’s a workaround for this if necessary.
Let us know if you have more questions.
Best regards,
IsmaelHi,
Thank you for the screenshot.
The fold/unfold option is working correctly on our end. Please let us know once the site is live so we can check the issue properly. Did you add any modifications to your child theme?
Best regards,
IsmaelFebruary 12, 2025 at 7:56 am in reply to: Creative Agency template, border on diagonal shape? #1476933Hey cygrafix1,
Thank you for the inquiry.
Unfortunately, it’s not possible to apply borders to the SVG dividers. We can’t find the services section on the homepage. Did you move it somewhere else?
Best regards,
IsmaelHi,
This seemed to be working correctly yesterday, but it’s not functioning as expected when we checked it again today. We also forgot to inform you that the background video will not display on mobile view. You will need to apply a fallback image. Did you apply a fallback image?
Best regards,
IsmaelHi,
Thank you for the info.
You can add this code in the functions.php file to change the logo on mobile view:
/* Use alternate logo on mobile view */ add_filter('avf_logo','av_change_logo'); function av_change_logo($logo) { if(wp_is_mobile()) { $logo = "https://externerspeicher.net/publicfootprint/wp-content/uploads/2025/02/public-footprint-logo-web.png"; } return $logo; }Best regards,
IsmaelHey reqonsult,
Thank you for the inquiry.
You can add this css code to hide the scroll-to-top button:
#scroll-top-link { display: none; }Another option is to override the footer.php file and remove this line of code:
<a href='#top' title='<?php _e( 'Scroll to top', 'avia_framework' ); ?>' id='scroll-top-link' <?php echo av_icon_string( 'scrolltop' ); ?> tabindex='-1'><span class="avia_hidden_link_text"><?php _e( 'Scroll to top', 'avia_framework' ); ?></span></a>Best regards,
IsmaelFebruary 12, 2025 at 7:38 am in reply to: Special heading subheading font size override not working on mobile #1476928Hi,
The css is already there. Did you adjust the style of the paragraph element in the Enfold > Advanced Styling panel? Please provide the login details in the private field so we can check the settings.
Best regards,
IsmaelFebruary 12, 2025 at 7:36 am in reply to: Transparent header not showing on mobile and tablet views. #1476927Hi,
Thank you for the update.
It seems to be applied correctly on our end — both in landscape and portrait view. Would you mind providing a screenshot?
Best regards,
IsmaelHi,
The background color of the sort container looks the same as the main background. If you want to remove the background completely, try to set the color to transparent.
.main_color #js_sort_items { background-color: transparent; }Best regards,
IsmaelHi,
Thank you for the inquiry.
Please create a test page and provide the link in the private field. Did you apply an href attribute to the element with the inline_popup class name.
<a class="inline_popup" href="#popup1">Open Popup 1</a>This should open the element with the ID “popup1” inline.
Best regards,
IsmaelHi,
Thank you for the update.
The titles are not all caps when we checked.Would you mind providing a screenshot of the issue?UPDATE: You may need to edit the title and manually adjust the capitalization.
Best regards,
IsmaelHey hm.stedler,
Thank you for the inquiry.
You might be referring to the Dynamic Content feature. Please check this documentation for more info: https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/
Let us know if you have more questions.
Best regards,
IsmaelHi,
We added the css again. Please make sure to purge the cache before checking.
.responsive.js_active #top .av-layout-tab { display: block; float: left; }Best regards,
IsmaelFebruary 12, 2025 at 5:53 am in reply to: Feature Image for Blog Posts and and Post Sliders not using format set in module #1476921Hey TheConduitLondon,
Thank you for the inquiry.
The size of the images is 710x375px, so they are displaying the correct magazine thumbnail. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey creativeopole,
Thank you for the inquiry.
You may need to adjust the z-index of the #socket container where the popup is located.
#socket { z-index: 1000; }Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the modification.
Best regards,
IsmaelFebruary 11, 2025 at 6:23 am in reply to: Add full-width easy slider above calendar on Events Calendar page #1476880Hi,
Thanks for the update.
We added the code in the functions.php file:
Please make sure to purge the cache before checking the events page. (see private field)
Best regards,
IsmaelHi,
No worries! Glad that the issue has been resolved. Feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHey lara666,
Thank you for the inquiry.
You can add this css code to adjust the style of the icon list title:
#top #wrap_all .avia-icon-list-container.av-m6zynu03-656fee89931be518806dc34f25ba77ad .av_iconlist_title, #top #wrap_all .avia-icon-list-container.av-m6zyi7hq-1697bf2386f7aa527bd05b8b90479d05 .av_iconlist_title { font-size: 13px; color: #969696; font-weight: 400; font-family: 'open sans', Helvetica, Arial, sans-serif; }Best regards,
IsmaelHi,
Great! Let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
We don’t know of any sorting plugin that is compatible with the Portfolio Grid element. You might need to look for a grid plugin that has its own sorting option, like the ones below.
— https://wordpress.org/plugins/wp-ultimate-post-grid/
— https://wordpress.org/plugins/display-post-types/Best regards,
IsmaelFebruary 11, 2025 at 5:49 am in reply to: Transparent header not showing on mobile and tablet views. #1476875Hi,
You can add this css code to adjust the position of the mobile menu items:
#top #av-burger-menu-ul { display: table-cell; vertical-align: top; top: -10px; position: relative; }Let us know if you need more assistance.
Best regards,
IsmaelFebruary 11, 2025 at 5:46 am in reply to: Special heading subheading font size override not working on mobile #1476874Hey xfacta,
Thank you for the inquiry.
Did you add the following css code or adjust the style of the paragraph element in the Enfold > Advanced Styling panel?
#top .all_colors p { font-size: 16px; line-height: 1.7em; }This overrides the custom element styling on mobile view.
Best regards,
IsmaelHey xfacta,
Thank you for the update.
Please remove this css code:
.page-id-4540 .av_one_fifth.avia-builder-el-59,.av_one_fifth.avia-builder-el-66 { display: none; }Replace it with:
.flex_column.av-ebe718-d4650fd8a647c8e5683777fa54fefd11 { display: none; }Best regards,
IsmaelHey tebitron gmbh,
Thank you for the inquiry.
You can add this css code, but the video will only be partially visible — some parts may get cut off or overflow outside the screen.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top #av_section_1 .av-section-video-bg video { background-size: cover; } }Best regards,
IsmaelHi,
Yes, you can delete the tab_section.js file. Let us know if you have more questions.
Best regards,
IsmaelHi,
Thank you for the info.
Lazy loading is working as expected. You can see it in action here:https://drive.google.com/file/d/1OMT7W6kwgbutLuWBIKEe61r_I4KPoeLT/view?usp=sharing
As you may have noticed, some of the images loaded immediately because they are above the fold or close to it, while the bottom images start loading only upon scrolling.
Best regards,
Ismael -
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