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Viewing 30 posts - 2,761 through 2,790 (of 66,166 total)
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  • in reply to: Cannot editing select pages (Ajax 403 error) #1467508

    Hi,

    Glad to know that you managed to figure out the issue! Let us know if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: styling the easy slider slideshow caption #1467507

    Hey Aeroviews,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue and the link to the site? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.

    Best regards,
    Ismael

    in reply to: Indexing Issue #1467506

    Hi,

    No problem. We’ll keep the thread open.

    Best regards,
    Ismael

    in reply to: Permalink #1467505

    Hey Reinhard,

    Thank you for the inquiry.

    Please try to use one of the following plugins to help protect your media files:

    // https://wordpress.org/plugins/prevent-direct-access/
    // https://wordpress.org/plugins/wp-content-copy-protector/

    If the site is hosted on Apache, you can also add this rule to the .htaccess file, but it may affect the indexability of the images:

    <FilesMatch "\.(jpg|jpeg|png|gif|pdf)$">
      Order Deny,Allow
      Deny from all
      Allow from yourdomain.com
    </FilesMatch>

    `

    Best regards,
    Ismael

    in reply to: LayerSlider #1467504

    Hi,

    Great! Glad to know that the issue has been resolved. Please don’t hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Sorting custom posts oldest to newest #1467503

    Hi,

    Thank you for the update.

    Where did you place the blog posts element? Please provide a direct link so we can check it. Also, try replacing the order value from DESC to ASC. Let us know the result.

    Best regards,
    Ismael

    in reply to: Custom Templates, ACF and IF statements #1467501

    Hi,

    Thank you for your understanding. Please let us know if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Icon Circles extra configs #1467500

    Hi,

    Great! Glad to know that the suggestion worked. Please feel free to open another thread if you have any more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Logo on homepage doesn’t update #1467499

    Hi,

    Thank you for the update.

    We can’t find the text “Families” or “Spouses” in the home page. Have you tried updating the value of the Enfold > Theme Options > Transparency Options > Transparency Logo settings?

    Best regards,
    Ismael

    in reply to: Link to a Text #1467498

    Hi,

    I am wondering if this is currently being worked on.

    Yes, we edited the script yesterday and updated the element attributes, but for some reason, the modification is not working. We’ve forwarded the issue to our channel and notified the rest of the team. We’ll get back to you once we have an answer.

    Best regards,
    Ismael

    in reply to: Indexing Issue #1467497

    Hi,

    Is it possible for you tell us why the files and folders for Enfold, which are from the WordPress Admin side, are being picked up by Google and its crawlers?

    This should be controlled server-side, either via server directives (.htaccess) or the robots.txt file. Please check the links below for more info.

    // https://yoast.com/help/how-to-edit-robots-txt-through-yoast-seo/

    Example of robot.txt content:

    User-agent: *
    Disallow: /wp-admin/
    

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that this has been resolved. We didn’t actually make any changes to the site, so we’re not sure how it suddenly started working or how the option became available. Either way, we’re happy that everything is working as it should, including the performance upgrade. Please feel free to open another thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Please use the email in the private field and make sure to immediately generate the password, as we don’t have direct access to this email.

    The navigation only remains clickable if we have deactivated the “delay JavaScript execution” in WP Rocket.

    Also, try contacting the plugin developer for more info about this option. In the meantime, you can temporarily disable this option to prevent the issue from occurring.

    Best regards,
    Ismael

    in reply to: Headline Rotator Not Showing on Blog Template #1467494

    Hi,

    Thank you for the update.

    You may need to set the Enfold > Blog Layout > Blog Layout settings to the last option (Use the advance layout builder..). This should allow you to build the blog page using the Advance Layout Builder (ALB).

    Best regards,
    Ismael

    in reply to: Headline Rotator Not Working #1467493

    Hi,

    Thank you for the info.

    You may need to move the shortcode to a different area on the site or avoid placing it inside the Accordion, as it clearly conflicts with the Rotator or the Accordion element.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You may need to set the background color of the main container to transparent to replicate the design of the other site. Please try replacing the modification with this css code:

    body, #wrap_all, #main {
        background: transparent !important;
    }
    
    #footer {
        margin-top: 500px;
        background-color: white;
    }

    Best regards,
    Ismael

    in reply to: prevent image large size duplicates #1467491

    Hi,

    Thank you for the update.

    how can I tell which duplicates should not be removed as they are needed to properly serve content to all devices?

    WordPress or the theme will automatically fallback to the original image when the required thumbnail is not available. As mentioned above, all those thumbnails are used for different elements or templates in the theme.

    Is this good practice for the theme to create duplicates of an original image

    The duplication or thumbnail generation process is not done by the theme, but by WordPress itself. If you need to decrease the overall size and quality of the image, you can use this filter in the functions.php file:

    add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
    add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
    function avf_set_quality_mod($quality) { $quality = 55; return $quality;}
    

    This filter will set the compression quality from 100% to 55%.

    I will also need to remove the duplicates from the server to clear space. I see this option is available only at the premium versions of some plugins.

    You may need to manually delete the images and re-upload them again if you want to also clear the related database entries.

    Best regards,
    Ismael

    in reply to: Headline Rotator Not Working #1467435

    Hi,

    Thank you for the update.

    I just found it. I removed it and now the Home Page is working. Do you recommend an option to reinsert it?

    Did you embed any custom code or scripts in the Accordion element? It’s possible that the code is causing issues or conflicting with the rotator element.

    Best regards,
    Ismael

    in reply to: prevent image large size duplicates #1467434

    Hi,

    Thank you for the inquiry.

    It’s normal for WordPress and themes to generate different sizes or thumbnails for images. This helps avoid using the original or larger image when it’s not necessary. Each thumbnail is used based on the element or template where it needs to be displayed. If you want to prevent the theme from generating these thumbnails, you can add the following filter to your functions.php file:

    // Disable loads of Enfold & WP image sizes upon upload
    add_action('init', 'remove_enfold_image_sizes');
    function remove_enfold_image_sizes() {
    // do NOT remove widget size, is used in backend portfolio items!
    // remove_image_size('widget');
      remove_image_size('square');
      remove_image_size('featured');
      remove_image_size('featured_large');
      remove_image_size('portfolio');
      remove_image_size('portfolio_small');
      remove_image_size('gallery');
      remove_image_size('magazine');
      remove_image_size('masonry');
      remove_image_size('entry_without_sidebar');
      remove_image_size('entry_with_sidebar');
      remove_image_size('shop_thumbnail');
      remove_image_size('shop_catalog');
      remove_image_size('shop_single'); 
      remove_image_size('shop_gallery_thumbnail');
    }

    Related thread: https://kriesi.at/support/topic/media-upload-and-enfolds-thumbnail-sizes/

    Best regards,
    Ismael

    Hey paulw185,

    Thank you for the inquiry.

    Styling > Background Image > Background Repeat option to the fifth option (Stretch to Fit)

    This option should be available in the Color Section element where you applied the background image. If the option is not available or if you can’t find it, please provide the login details in the private field so that we can checking the settings.

    Best regards,
    Ismael

    in reply to: Logo on homepage doesn’t update #1467432

    Hey jim-cp,

    Thank you for the inquiry.

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect. If you’re using a cache plugin, make sure to purge the cache before checking the page again. Let us know of the result.

    Best regards,
    Ismael

    in reply to: Team section 1/4 needs to be centered #1467431

    Hi,

    Great! Glad to know that this has been resolved. Please let us know if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Alright! Let us know in a different thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Outdated Enfold template Raving Store #1467429

    Hey Kitti Molnár,

    Thank you for the inquiry.

    The site is using an outdated version of the theme (4.8.6.2), while the latest version is 6.0.3. Please downloa the latest version of the theme from your Themeforest account, then update the theme manually via FTP. For more info, please check the documentation below:

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: How to update logo on home page? #1467428

    Hi,

    No problem! Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Caching Issue #1467427

    Hey Alex,

    EDIT: Found a caching setting a the firewall level that corrected this. :-)

    Glad to know that the issue has been fixed! Please feel free to open another thread if you have more questions about the theme

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Sorting custom posts oldest to newest #1467423

    Hey lucybb2,

    Thank you for the inquiry.

    There is no option for this by default but you can use this filter in the functions.php file to adjust the sorting of the blog posts in the grid.

    add_filter('avia_post_slide_query', 'avia_post_slide_query_mod');
    
    function avia_post_slide_query_mod($query)
    {
        $query['orderby'] = 'date';
        $query['order'] = 'DESC';
    
        return $query;
    }

    Best regards,
    Ismael

    in reply to: Custom Templates, ACF and IF statements #1467422

    Hey lucybb2,

    Thank you for the inquiry.

    I am wondering is it possible to put out like an IF statement in custom templates with ACF.

    There is no built-in option for this, and implementing it would require significant modifications to the theme, which are not covered by our support. If this functionality is crucial for you, you can hire a freelancer to help with the customization. Visit our customization page to find freelancers who specialize in theme modifications.

    If you have any other questions or require further assistance, please feel free to let us know.

    Best regards,
    Ismael

    in reply to: Portfolio items and Format posts #1467419

    Hi,

    Great! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Color section with background image gone haywire #1467418

    Hey extraeyes,

    Thank you for the inquiry.

    Please try to temporarily disable the Autoptimize plugin and turn off the Enfold > Performance > File Compression settings in order to ensure that the changes take effect. Let us know if this works for you.

    Best regards,
    Ismael

Viewing 30 posts - 2,761 through 2,790 (of 66,166 total)