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Hi,
Great! Glad to know that this has been resolved. Feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHey Miguel,
Thank you for the inquiry.
The font color and the background color of the top header are the same. We adjusted the color values in the Enfold > General Styling > Logo Area panel.
To display the logo again, we added this css code:
.container.av-logo-container .inner-container { height: 50px; }Please make sure to purge the cache before checking the page.
Best regards,
IsmaelFebruary 14, 2025 at 6:16 am in reply to: Fullwidth Easy Slider > Fallback image not working #1477096Hi,
This is what we see on mobile view:
Please make sure to purge the cache or check the site on incognito mode.
Best regards,
IsmaelFebruary 14, 2025 at 6:14 am in reply to: Special heading subheading font size override not working on mobile #1477095Hi,
Glad we could help! Feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Looks like the fallback image is displaying correctly on mobile view. Thank you for your patience.
Best regards,
IsmaelFebruary 14, 2025 at 5:30 am in reply to: Problems with Enfold and Ninja Forms Paypal Add on #1477092Hi,
Thank you for the update.
As @Mike mentioned above, there are no errors or clues after submitting the form, so we’re not sure what’s causing the PayPal buttons to not display. What happens when you switch to the default or classic editor instead of using the Advanced Layout Builder?
Best regards,
IsmaelFebruary 14, 2025 at 5:14 am in reply to: Footer visibility problem in Safari (Enfold 6.0.9) #1477091Hi,
Thank yo for the update.
Is this the screenshot you’re asking for?
Yes, that’s the one. As you may have noticed, the display property is set to “none”. Try adding this css code to override it.
#socket .copyright { display: block !important; }You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.
Let us know the result.
Best regards,
IsmaelFebruary 14, 2025 at 5:10 am in reply to: Feature Image for Blog Posts and and Post Sliders not using format set in module #1477090Hi,
Thank you for the info.
This seems to be an issue with the Smush Pro plugin. When deactivated, the post slider displays the correct thumbnails. We created a test page. (see private field).
Please check the plugin settings and contact the plugin developer for additional assistance.
Best regards,
IsmaelHey limedrop,
Thank you for the inquiry.
Does it have the same settings as the other grid? Please provide the login details in the private field so we can check the issue further.
Best regards,
IsmaelHi,
You’re showing the wrong products so I know that you’re clicking through it.
The screenshots were taken on the initial load — we didn’t click anything.
You are showing me different products so you are not testing it properly.
Random products are displayed on each page refresh, and each time, they show the correct product images as shown in the screenshots above. These were taken on different browsers.
And the site still continuously loads without end as we mentioned in our very first reply.
Can we deactivate the plugins in the live site?
Best regards,
IsmaelFebruary 14, 2025 at 4:30 am in reply to: Taxonomy Archive Template uses Portfolio type hardcoded, Enfold 6.0.9 #1477087Hi,
Thank you for the inquiry.
Did you register your own Portfolio post type? The theme includes this post type by default and uses the taxonomy-portfolio_entries.php file. Please provide a link to an archive page so we can check the issue.
Best regards,
IsmaelHey Jantien,
Thank you for the inquiry.
We tried to log in, but the credentials above are invalid. The site is in maintenance mode. Please check the info carefully and provide a screenshot of the layout issue.
Best regards,
IsmaelFebruary 13, 2025 at 8:28 am in reply to: Footer visibility problem in Safari (Enfold 6.0.9) #1477030Hi!
Yes, we understand the issue, but we don’t have that Safari version on our end, so we checked it on an older version. Did you notice anything when selecting the span.copyright element? Please check its styles while it’s focused or selected in the browser inspector and provide a screenshot of the computed styles if possible.
Regards,
IsmaelHi,
Yes, you can add this css code to adjust the color of the active category:
.main_color #js_sort_items a.active_sort { color: #ED1C24; }Best regards,
IsmaelFebruary 13, 2025 at 8:23 am in reply to: Transparent header not showing on mobile and tablet views. #1477027Hi,
Great! Glad to know that it’s working correctly now. Let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
It might be due to your server configuration. Have you checked the .htaccess file? Please contact your hosting provider and inform them about the issue. If you can provide the WP and FTP login details, we’ll take a closer look.
Best regards,
IsmaelHi,
Thank you for the update.
It might be due to your server configuration. Have you checked the .htaccess file? Please contact your hosting provider and inform them about the issue. If you can provide the WP and FTP login details, we’ll take a closer look.
Best regards,
IsmaelHey davec15,
Thanks for reaching out.
The page seems to be displaying correctly on our end, both on desktop and mobile views. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHi,
Thank you for the link.
The scroll-to-top button is there, in the bottom right corner of the page, beside the cookie consent message. If you want to move it to the left, use the following css code:
#scroll-top-link { left: 50px; bottom: 50px; right: auto; }Best regards,
IsmaelHi,
Thank you for the inquiry.
There is no built-in option for this, but you can try the following css code to adjust the width of the items. They will still be displayed in sets of three but will stack above each other instead.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ .responsive #top #wrap_all .avia-content-slider-even .slide-entry.slide-parity-odd, .responsive #top #wrap_all .avia-content-slider-odd .slide-entry.slide-parity-even { margin: 0; clear: none; width: 100%; margin-left: 1%; } }Best regards,
IsmaelHi,
Great! Glad you figured it out. Let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelFebruary 13, 2025 at 6:34 am in reply to: Videos (YouTube) no longer working on desktop version of website #1477020Hey Salt,
Thank you for the inquiry.
There is an error from the compressed scripts. Please toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. Let us know if the issue persists.
Best regards,
IsmaelHi,
The first section with the background image can be recreated using the Color Section element or Fullscreen Sliders. The page can be set to have a transparent header. For the next section, you can use Column elements and apply some custom css to adjust the container width if needed. The theme also includes a built-in Contact Form element which can be added using the Advance Layout Builder (ALB).
You can check the documentation for more details on the builder and available elements: https://kriesi.at/documentation/enfold/
Let us know if you need more info.
Best regards,
IsmaelHi,
Thank you for the update.
It is working correctly on our end. Please make sure to purge the cache before checking the page. Regarding the transparent header, we adjusted this code in the style.css file:
@media only screen and (max-width: 989px) { .responsive #top #main { margin-top: -110px !important; } #top #wrap_all .av_header_transparency { background-color: transparent !important; } div#header_main>.container { display: block !important; } }Best regards,
IsmaelFebruary 13, 2025 at 5:24 am in reply to: Special heading subheading font size override not working on mobile #1477015Hi,
Thank you for the info.
We removed the paragraph style modification in Enfold > Advanced Styling and adjusted the options in Enfold > General Styling > Typography instead. Please make sure to purge the cache before checking the page.
Best regards,
IsmaelFebruary 13, 2025 at 5:23 am in reply to: Special heading subheading font size override not working on mobile #1477014Hi,
Thank you for the info.
We removed the paragraph style modification in Enfold > Advanced Styling and adjusted the options in Enfold > General Styling > Typography instead. Please make sure to purge the cache before checking the page.
Best regards,
IsmaelFebruary 13, 2025 at 5:11 am in reply to: Support in the conversion with individual presentation of the blog #1477013Hey ThiloKiefer,
Thank you for the inquiry.
We recommend reaching out to our partner, Codeable, for assistance with customizations. You can find more info here: https://kriesi.at/contact/customization
Best regards,
IsmaelFebruary 13, 2025 at 5:05 am in reply to: Feature Image for Blog Posts and and Post Sliders not using format set in module #1477011Hi,
Thank you for the screenshot.
Some of the images are displaying in their original size. Please provide the login details in the private field. We would like to check the site and page settings.
Best regards,
IsmaelHey andytela,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue and a direct link to the events pagae? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey arbormat,
Thank you for the inquiry.
Some images in the grid are smaller than 1500x630px, so the original or full-size versions are displayed. Please note that WordPress doesn’t generate larger versions of images. Make sure to upload images with the same size and aspect ratio, or at least larger than the selected thumbnail.
Best regards,
Ismael -
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