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May 21, 2019 at 12:00 pm in reply to: recaptcha v3 keeps authenticating in non ENG languages #1102820
Hi,
Thanks for the update.
Can we access the file server? We can’t edit the files in the Appearance > Editor panel. Please post the FTP details in the private field.
Best regards,
IsmaelHi,
Thanks for the update.
Have you tried the reCAPTCHA option for the contact form element? That should block the spams, unless they have found a way to work around that security. A few users reported that the spam emails stopped when they activated that option.
// https://kriesi.at/support/topic/contact-form-changes-after-enfold-update/#post-1094615
// https://kriesi.at/support/topic/contact-form-sending-me-spam-messages/#post-1081352Best regards,
IsmaelHey!
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Regards,
IsmaelHi,
Can you give me some advice on why my fullwidth submenu is not sticky, although I set it to sticky?
1.) We provided a possible solution in the following thread. Please refrain from veering away from the original topic because the thread might get confusing.
// https://kriesi.at/support/topic/submenu-not-sticky/#post-1101745
– is there a way to make SPORTLER also linkable,
2.) You can only clone the parent menu item if you chose to display the sub menu items on click.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
We can’t access the site using the credentials that you provided in the previous thread. Please open a new ticket and post the necessary details in the private field. We’ll continue there.
Related thread: https://kriesi.at/support/topic/styling-header-main-menu-breaks-image-animations-counters-and-rollovers/#post-1088409
Best regards,
IsmaelHi,
Thanks for the update.
Would you mind posting the FTP details ? We can’t edit the files in the Appearance > Theme Editor panel.
Best regards,
IsmaelHi,
Thanks for the update.
Are you using the posts or the portfolio?
What is the name of the ACF field that you want to add?
Where exactly do you want to place it?We should be able to replicate it in on our own installation without visiting your site. We can then post the solution here afterward.
Best regards,
IsmaelHi,
Thanks for the update.
1.) If you’re intention is to use the advance layout builder (ALB), then you should switch to it immediately. You don’t need to start with the classic editor.
2.) Are you using the ALB for the previous posts? If you are, then you can save the content as template so that you can use the same content again for new posts.
3.) It doesn’t affect the website at all. It just displays the actual shortcodes below the ALB.
4.) We’ll forward the issue to our devs.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Glad that you found that fix. We’ll forward this again to our dev. Please feel free to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for using Enfold.
Have you tried adding the gtag function or script inside a code block element? It doesn’t really have to be located before the closing tag.
Best regards,
IsmaelMay 21, 2019 at 5:12 am in reply to: Inserting URLs in text tab with a parameter named 'region' #1102673Hi,
Thank you for using Enfold.
Do you have a test page where we can see the issue? We tried it on our end, but we could not reproduce the error.
<a href="http://www.test.com?location=val1®ion=val2">Test</a> <iframe src="http://localhost/kriesi/enfold/test-2?location=val®ion=val2"></iframe>The text and the iframe displayed properly in the text block preview.
Best regards,
IsmaelHey Peter,
Thank you for using Enfold.
The default or standard order is alphabetical. You can change the default by editing the “avia_woocommerce_frontend_search_params” in the config-woocommerce > config.php file, which is located around line 1382. Please note that the default WooCommerce filters are not going to work with the theme’s product grid element.
Best regards,
IsmaelHi,
Thanks for the update.
Did you modify the header.php file in the child theme? Please update the template files inside the child theme folder. And post the login details in the private field so that we can check it further.
Best regards,
IsmaelHey Peter,
Thanks for the update.
Did you add the css code? That should center align the content of the tab section when “fixed frame” is enabled. Here it is:
.av-framed-box .av-layout-tab-inner .container { margin: 0 auto; }Best regards,
IsmaelHi,
Thanks for the update.
You can adjust the width of the iconbox for smaller screens using css media queries.
@media only screen and (max-width: 767px) { .center_icon_box { width: 100% !important; float: none !important; } }Best regards,
IsmaelHi,
o would I have to add each post-id to this code?
You need the ID of the newly created page with the full width sub menu element, not the id of the posts where we are going to render the menu. The content of that page, in this case the full width sub menu, will display in the archive pages. And if you want the menu to display on single post pages as well, replace the filter with the following.
add_action( 'ava_after_main_title', 'ava_after_main_title_mod' ); function ava_after_main_title_mod() { if( is_archive() || is_single() ) { $the_id = 4679; $post = get_post( $the_id ); $content = Avia_Builder()->compile_post_content( $post ); echo $content; } }Best regards,
IsmaelHi,
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Thanks for the update.
You should remove the margin or adjust it for smaller screens.
@media only screen and (max-width: 1150px) { .responsive #top #header #header_main .inner-container .main_menu { margin-left: 0; } }Make sure that you add that code below the previous one. CSS media queries are usually added at the very bottom of the stylesheet.
Best regards,
IsmaelHi,
Yes, that should be added in the functions.php file.
You should create a child theme if the site is not using one, yet.
// https://kriesi.at/documentation/enfold/child-theme/
Best regards,
IsmaelHi,
Alright. Update us once the staging site is ready. And please refrain from snapping your finger.
Best regards,
IsmaelHi,
Thanks for the update.
We don’t see any sections on that page, only the slider. Please check the page link.
Best regards,
IsmaelHi,
You should not add the code again if it’s already there. It will cause a duplicate error. I’m not really sure how it got there because I got an error when tried to edit that file.
Best regards,
IsmaelMay 21, 2019 at 3:52 am in reply to: How can I change the size of some type-elements in the burger-menu? #1102656Hi,
Thanks for the update.
You have set the parent menu items as anchors, so the page will scroll down to the corresponding anchor or section when the item is clicked. That is the default behavior.
the submenu opens much to fast!
You can actually change the speed of the slide effect. Edit the js > avia.js file and look for this code around line 1165:
//toogle hide/show for submenu items $('.html_av-submenu-display-hover').on( 'mouseenter', '.av-width-submenu', function (e) { $(this).children("ul.sub-menu").slideDown('fast'); }); $('.html_av-submenu-display-hover').on( 'mouseleave', '.av-width-submenu', function (e) { $(this).children("ul.sub-menu").slideUp('fast'); });Set the slideDown and slideUp speed from “fast” to “slow” or set an integer value in milliseconds.
// http://api.jquery.com/slideDown/
Best regards,
IsmaelHi,
Thank you for the screenshot.
I have asked the team to check this. Please wait for their response. Do you see any errors in the browser console?
// https://support.apple.com/en-ph/guide/safari-developer/console-tab-dev170bfef99/mac
Best regards,
IsmaelHi,
Thanks for the update.
The latest version is 4.5.7, not 4.5.3. You can download that version from your Themeforest account. Please refer to the documentation or the link above for manual updating.
Best regards,
IsmaelHi,
What is the actual model of your iPad device? Later versions or models of the iPad device has larger screen resolution compare to the older ones, particularly the “Pro” versions.
Device Native Resolution (Pixels) UIKit Size (Points)
iPad Pro 12.9-inch (2nd generation) 2048 x 2732 1024 x 1366
iPad Pro 10.5-inch 2224 x 1668 1112 x 834
iPad Pro (12.9-inch) 2048 x 2732 1024 x 1366
iPad Pro (9.7-inch) 1536 x 2048 768 x 1024You can use this css code to adjust the column breakpoint for those devices.
@media only screen and (max-width: 1366px) and (min-width: 768px) { .responsive.av-no-preview #top .av-medium-columns-2 .av-masonry-entry { width: 49.80%; } }Best regards,
IsmaelMay 20, 2019 at 7:30 am in reply to: recaptcha v3 keeps authenticating in non ENG languages #1102396Hey Lukas,
Thank you for using Enfold.
The “www.google.com/recaptcha/api.js” script is not loading in other languages. Did you add any custom modifications in the theme?
Best regards,
IsmaelHi,
@scotthco: You should be able to adjust the mail header using the “avf_form_mail_header” filter. A few example can be found in the following threads.// https://kriesi.at/support/topic/change-from-in-the-contact-form/#post-1055920
// https://kriesi.at/support/topic/set-reply-to-header-from-user-entered-mailadress/#post-1081044
@ehCanada: What are the issues with the contact form in your site? Please create a new thread with the link to the site or contact page. We would to check it.Best regards,
IsmaelMay 20, 2019 at 6:42 am in reply to: Gravity Forms CheckBoxes + Radio Button formatting issues. #1102379Hi,
Thanks for the update.
Did you remove the form? We can’t find it in the home page. Please create a test page so that we can inspect the issue.
Best regards,
Ismael - 
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