Forum Replies Created

Viewing 30 posts - 1,741 through 1,770 (of 66,850 total)
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  • in reply to: Submenu transparent in 50% #1479590

    Hey rixi,

    Thank you for the inquiry.

    You can add this css code to adjust the background color of the submenu items:

    #top .av-main-nav ul a {
        background: rgba(255, 255, 255, 0.5) !important;
    }

    Best regards,
    Ismael

    in reply to: portfolio grid side navigation #1479589

    Hi,

    We added the filter again in the functions.php file.

    View post on imgur.com

    Please make sure to purge the cache before testing.

    Best regards,
    Ismael

    in reply to: problems with portfolio elements #1479588

    Hi,

    Would you mind providing a screenshot of the issue along with the login details for the site? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: strange Gap between content and Header #1479586

    Hi,

    The screenshot is still not available. Please make sure the image has finished uploading before retrieving the share links from Imgur. You can also try Savvyify or Dropbox.

    Best regards,
    Ismael

    in reply to: Buttons don’t align #1479585

    Hi,

    The buttons are now aligned correctly when we checked. Did you manage to fix this?

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: form doesn’t display properly #1479584

    Hey ausgesonnen,

    Thank you for the inquiry.

    Looks like you’re using a third-party plugin or script for the form. Please contact the plugin developers for additional assistance.

    Best regards,
    Ismael

    in reply to: Product Filters for WooCommerce – Uncaught TypeError #1479583

    Hey Rustum,

    Thank you for the inquiry.

    Please edit the enfold/js/avia-js.js file. Look for this code around line 70:

    let obj = window['wp'].hooks;
    
    				obj.applyFilters = this.wpHooks_applyFilters;
    				obj.doAction = this.wpHooks_applyFilters;
    				obj.hasFilter = this.wpHooks_hasFilters;
    				obj.hasAction = this.wpHooks_hasFilters;

    Replace it with this code:

     let obj = window['wp']?.hooks;
    
                    if (obj && typeof obj === 'object')
                    {
                        obj.applyFilters = this.wpHooks_applyFilters;
                        obj.doAction = this.wpHooks_applyFilters;
                        obj.hasFilter = this.wpHooks_hasFilters;
                        obj.hasAction = this.wpHooks_hasFilters;
                    } else
                    {
                        console.warn("wp.hooks is not an object or is undefined.");
                    }
    

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Search Preview #1479582

    Hey Uli,

    Thank you for the inquiry.

    The search bar on the search results page doesn’t have an AJAX feature that lists related items. This functionality is only implemented in the search bar in the header.

    Best regards,
    Ismael

    Hi,

    We can’t reproduce the issue on our end. Did you remove the elements that are not loading? The section with the purple background was missing when we checked the page.

    Best regards,
    Ismael

    in reply to: Blog page isn’t viewing correctly in Safari #1479580

    Hi,

    Thank you for the info.

    We were not able to access the site because 2FA is enabled. Please disable it temporarily.

    Best regards,
    Ismael

    in reply to: Updating Theme breaks editor #1479579

    Hi,

    The builder is loading correctly on our end.

    View post on imgur.com

    Have you tried logging out and then logging back in? Make sure to purge the cache or clear your browser history.

    Best regards,
    Ismael

    in reply to: Unable to Register for Support #1479578

    Hey Christopher Schön,

    Thank you for the inquiry.

    Which email address did you use to register the account, and what is the account name? We couldn’t find any account registered under your current email address.

    Best regards,
    Ismael

    in reply to: Update to Enfold 7.0 #1479577

    Hey cpirih,

    Thank you for the inquiry.

    You can download the package from Themeforest, then upload it to your server manually via FTP. Please check this documentation for more info.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Urgent Request – Email Registration Issue #1479576

    Hi,

    Thank you for the update.

    You can open a new ticket here: https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

    in reply to: Enfold theme – licensing/test environments #1479522

    Hey Aurora,

    Thank you for the inquiry.

    Yes, you can install the theme to a staging or development environment before transferring it to the registered domain. Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Enfold 7.0 Gravity Forms Shortcodes broken #1479521

    Hi,

    Thank you for the inquiry.

    These errors occurred when we checked the page.

    ailed to load resource: net::ERR_BLOCKED_BY_CLIENT
    jquery.json.min.js:1 Uncaught ReferenceError: jQuery is not defined
    at jquery.json.min.js:1:1816
    placeholders.jquery.min.js:2 Uncaught ReferenceError: jQuery is not defined
    at placeholders.jquery.min.js:2:4603

    Have you tried deactivating the caching and minification/compression plugins?

    Best regards,
    Ismael

    in reply to: Order of portfolio items in Post Slider #1479520

    Hi,

    Great! Glad to know this has been resolved. Have a nice day.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The website xxxxxx is using a very old version (5.1.1) of the theme. Please download the latest version from your ThemeForest account and update the theme via FTP.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    Hey rixi,

    Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Help with some shop elements #1479514

    Hi,

    We added the filter and adjusted the css code.

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Order of portfolio items in Post Slider #1479320

    Hi,

    You have to add the avf_portfolio_cpt_args_mod function from the previous thread to enable the Page Attributes field for the portfolio items.

    https://kriesi.at/support/topic/masonry-not-displaying-cover-pictures/#post-1439624

    Best regards,
    Ismael

    Hi,

    Thank you for the link.

    Please replace the css code with this:

    #top #wrap_all #main #barra-1 {
        border-top: 2px solid #56267a;
    }

    Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.

    Best regards,
    Ismael

    in reply to: 2 Columns with fixed height incl. Pic – how-to? #1479317

    Hi,

    Looking forward to the solution you come up with. Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Enfold buttons over an image on a mobile #1479315

    Hi!

    Thank you for opening a different thread.

    We replied in the older thread, but you can continue here.

    https://kriesi.at/support/topic/footer-and-menu-area-issues/#post-1479314

    Cheers!
    Ismael

    in reply to: Footer and Menu area issues #1479314

    Hi!

    Glad to know that most of the issues were fixed. Regarding the buttons, please edit the cells containing the columns, apply “av-portfolio-button-lp” in the Advanced > Developer Settings > Custom CSS Class field, then add this css code:

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      .responsive #top #wrap_all .av-flex-cells .av-portfolio-button-lp {
        display: flex;
        justify-content: center;
        align-items: center;
      }
    }

    View post on imgur.com

    Let us know the result.

    Best regards,
    Ismael

    in reply to: 2 Columns with fixed height incl. Pic – how-to? #1479313

    Hi!

    Unfortunately, you won’t be able to consistently display the full image, as this depends on the size and aspect ratio of the parent container, which will vary depending on the screen resolution and size. The same applies when using the Image element — even if you manage to make it the same height as the sibling column.

    Regards,
    Ismael

    in reply to: ava_cron_post_css_delete_files #1479312

    Hey Luigi,

    Thank you for the inquiry.

    This should be handled by the theme. Have you tried toggling the Enfold > Performance > File Compression settings? You can also manually delete the old scripts and stylesheets in the wp-content/uploads/dynamic_avia folder if the scheduled event continues to fail. Please make sure to create a backup before proceeding.

    Best regards,
    Ismael

    in reply to: content section below content section #1479309

    Hi,

    Try to wrap the css modification inside this css media query so that it won’t affect the mobile view.

    @media only screen and (min-width: 768px) {
    /* Add your Desktop Styles here */
    
    }

    And to be able to target specific elements in the page, try to apply a unique ID or class names to them.

    https://kriesi.at/documentation/enfold/add-custom-css/

    Best regards,
    Ismael

    in reply to: Blog page #1479307

    Hi,

    Unfortunately, we are not familiar with the plugin and are not sure how it counts page views. You may need to contact the plugin developer for additional assistance regarding the issue.

    Best regards,
    Ismael

    in reply to: Footer and Menu area issues #1479306

    Hey M-Graphics24,

    Thank you for the inquiry.

    1.) The footer menu doesn’t look bold when we checked. Did you figure this out?

    2.) The footer columns have the same size (29% of the parent container) and is equally spaced — 6% left margin.

    3.) One of the css media queries was not closed properly. We corrected the css code.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

Viewing 30 posts - 1,741 through 1,770 (of 66,850 total)