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Viewing 30 posts - 17,311 through 17,340 (of 67,463 total)
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  • in reply to: Right sidebar width #1245156

    Hi,

    Thank you for the update.

    We could add this css code to limit the width of the main content container, but it might look quite narrow and restricted.

    #main .template-page.content.av-content-small.alpha.units {
    	max-width: 300px;
    }
    

    Best regards,
    Ismael

    in reply to: Recaptcha not working on zorbas.dk and se! [URGENT] #1245154

    Hi,

    This account seems to be invalid. Could you check it please? (see private field)

    Best regards,
    Ismael

    Hi,

    Sorry if this thread has gone on for too long. We tried to access the dashboard using account above but it seems to be invalid. Please check the info carefully or provide another admin account and post the login URL in case you change it.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Bugged tag #1245149

    Hi,

    Thank you for the info.

    We’ll forward this thread to our channel for further consideration. This is somewhat discuss in an older thread about having unique landmarks in the page which includes the main tag. There we provided a minor change in the sections.php file to remove the main tag in the color sections and make the container in the header.php file the actual main container.

    // https://kriesi.at/support/topic/wcag-2-1-level-aa-and-landmarks/

    Best regards,
    Ismael

    in reply to: Hotspots not working properly #1245148

    Hi,

    The list is created as a replacement for the tooltip because hover state doesn’t exist on touch devices. Users can still access the links by clicking on the actual hotspot but since the styling is set to blank and not numbered hotspots, users might not know which hotspot is which. You may need to set the Styling > Hotspot Styling back to “Numbered Hotspots”.

    We could also use this css code to display the numbers back only on mobile view.

    @media only screen and (max-width: 767px) {
        .av-hotspot-container .av-image-hotspot_inner:hover, .av-hotspot-container .av-image-hotspot_inner {
    	color: #ffffff;
        }
    }

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    We can use this css code to display the recaptcha badge back in the front end.

    body.av-google-badge-hide .grecaptcha-badge{ 
    	visibility: visible !important; 
    }
    

    Default visibility value is set to hidden.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    Looks like the Advanced > Animation > Lazy Loading Of Images option is not enabled for the Blog Posts element. If you would like to enable the option by default, please include this additional filter in the functions.php file.

    function ava_enable_lazyloading() {
    	global $avia_config;
    	$avia_config["alb_html_lazy_loading"] = "enabled"; 
    }
    add_action("get_header", "ava_enable_lazyloading");

    Lazy loading is not enabled globally or by default because it might cause issues with the default animation settings.

    Best regards,
    Ismael

    in reply to: slow loading after update WP 5.5.1 #1245116

    Hey schoenj,

    Thank you for the inquiry.

    The site loads quite fast on our end, considering our current connection which is quite slow, but the site still loads fast enough. Did you add more images in the home page?

    We did’t add or change anything in the preloader script if I am not mistaken.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Do you encounter any errors or experience issues when working on the site? Is there anything that is not working as it should or as expected?

    The Missing Dependencies warnings occur because the required script avia_modal.js file only loads when using the Advance Layout Builder. These warnings are not critical and should not affect the site or cause any issues.

    The second set of errors point to the Tribe__Admin__Notices class, which is probably from the Events Calendar plugin. Did you install the plugin previously and remove it?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We could set the Enfold > Blog Layout > Blog Styling to Elegant to switch the position of the post title and category, but this will also change the style of the blog post a bit.

    But if you want to keep the current blog style or layout, we have to modify the includes > loop-index.php file manually. This is what renders the title.

    echo $title;
    

    Look for that code around line 371 and move it on line 296 or above this code.

    //elegant blog
    //prev: if( $blog_global_style == 'elegant-blog' )
    

    Best regards,
    Ismael

    in reply to: Menu and person logged in woocommerce account #1245097

    Hi,

    Thank you for the update.

    We should be able to use the wp_nav_menu_items filter to insert additional items in the menu.

    // https://developer.wordpress.org/reference/hooks/wp_nav_menu_items/

    Usage examples can be found in the following threads.

    // https://kriesi.at/support/topic/add-phone-icon-next-burger-menu-icon-on-mobile/#post-1241565
    // https://kriesi.at/support/topic/add-search-icon-to-footer-navigation/#post-1235547

    Best regards,
    Ismael

    in reply to: Fix for Tag page title showing below tag description? #1245096

    Hi,

    Sorry for the delay. That is actually the title or name of the post type. We have to modify the tag.php template in order to move the tag description somewhere else in the archive page. Look for this block of code around line 24:

    
    <div class="category-term-description">
        <?php echo term_description(); ?></div>
    

    Best regards,
    Ismael

    in reply to: Auto Sidebar navigation collapse or limit child depth #1245095

    Hey SilviaNT,

    Thank you for the inquiry.

    The easier solution is to use css to hide the child menu items initially and display them only on hover.

    .nested_nav .page_item_has_children .children {
    	display: none !important;
    }
    
    .nested_nav .page_item_has_children:hover .children {
    	display: block !important;
    }

    We can also use this css to add a + symbol beside the menu items with sub menus.

    .nested_nav .page_item_has_children::before {
    	content: '+';
    	position: absolute;
    	left: -13px;
    	top: 5px;
    }

    Best regards,
    Ismael

    in reply to: Blog Content Automatically Converting to ALB #1244943

    Hi,

    Thank you for the update.

    Is this still happening? We checked the functions.php file and the js > custom.js, but we didn’t find anything that might convert any post or page to ALB. We also created draft posts but none of them is converted to ALB.

    Best regards,
    Ismael

    in reply to: How to set a calculated date to filter blog posts #1244937

    Hi,

    Thank you for the inquiry.

    We might be able to use the avia_post_slide_query filter to adjust the default date_query of the post slider or blog posts element. An example of the date_query value might look like this:

    array (
      0 => 
      array (
        'after' => 
        array (
          'year' => '2010',
          'month' => '09',
          'day' => '01',
        ),
        'inclusive' => true,
        'before' => 
        array (
          'year' => '2020',
          'month' => '09',
          'day' => '06',
        ),
      ),
    )
    

    This will display posts from September 01, 2010 up to September 09, 2020. To learn more about the date parameter, please check this thread.

    // https://developer.wordpress.org/reference/classes/wp_query/#date-parameters

    Best regards,
    Ismael

    in reply to: FAQ Accordion keeps randomly jumping on page #1244933

    Hey Morticka,

    Thank you for the inquiry.

    We couldn’t reproduce the issue on Firefox Windows 10. As expected, the accordion items just open up when clicked. Where did you test it?

    Screenshot: https://imgur.com/gwcHCmk

    Best regards,
    Ismael

    in reply to: Embed Facebook Video in Blog Post – Images not Showing #1244927

    Hi,

    Is there a way to use the masonry or the magazine and show the thumbnails of the Facebook videos like the full blog post option?

    Sorry for the delay. Unfortunately, this is not how posts element works out of the box. In order to show images in the Masonry, Magazine or any posts element in the builder, we have have to apply a featured image to the post. Please check the following documentation for more info about featured images.

    // https://developer.wordpress.org/themes/functionality/featured-images-post-thumbnails/#setting-a-featured-image

    Best regards,
    Ismael

    in reply to: Spotify Social icon #1244770

    Hey themidnightshower,

    Thank you for the inquiry.

    We can use the avf_default_icons and the avf_social_icons_options filters in order to add a new icon in the existing list, but you may need to upload your own spotify icon if the icon is not available in fontello. For more info, please check the following documentation.

    // https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options

    Related threads:
    // https://kriesi.at/support/topic/fontello-icons-not-working/#post-1193152
    // https://kriesi.at/support/topic/click-to-chat/#post-1193437
    // https://kriesi.at/support/topic/enfold-add-multiple-social-profile-icons/

    Best regards,
    Ismael

    in reply to: enquiry about WP autop function #1244766

    Hey Rob,

    Thank you for the inquiry.

    The wpautop function is used in many shortcodes or templates in the builder such as the text block, so it is possible this is why the paragraph tags are added automatically in the translation.

    Which plugin are you using? Please post a screenshot of the translation editor, or post the login details in the private field so that we could check it.

    Best regards,
    Ismael

    in reply to: Right sidebar width #1244760

    Hey Neverlands,

    Thank you for the inquiry.

    Would you like the content container to have the same width as the sidebar menu? We might have to check the site in order to provide the correct css code. Please post the site URL in the private field, and include the login details if possible.

    Best regards,
    Ismael

    in reply to: Page and column headings not showing at all #1244759

    Hi,

    Thank you for the update.

    It’s possible that a css code that hides any h2 tag in the site was added before. Do you remember adding any kind of css code related to headings or fonts?

    Best regards,
    Ismael

    Hi,

    Yes, the email address used in the contact form will override the default email address. Let us know if you need anything else.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    But on mobile, the price and payment option overlaps the billing information.

    We might have to include that css inside the css media query that we recently created for desktop view.

    @media only screen and (min-width: 768px) {
      /* Add your Desktop Styles here */
    
    }
    

    This is the code I tried but this did not work:

    That css media query will only affect the mobile view. We have to replace (max-width: 767px) with (min-width: 768px) so that it works on desktop view, or just include the latest css code in the desktop css media query that we created previously.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Layer Slider Sliders are not showing in String Translation #1244752

    Hi,

    Normaly you can search through theme and plugins and it will find al translatebel strings.

    Did you manage to do it before? We are not really sure if it’s possible to scan or search for text in the existing sliders. There seem to be no option for it. We did encounter this issue previously and it ended up with the user recreating the sliders from scratch. We might have to ask the WPML or Layer Slider authors if it’s possible.

    Best regards,
    Ismael

    in reply to: Header help please #1244751

    Hi,

    You’re welcome. We also added the following css code to get rid of the space below the header and to move the booking button farther to right and align it a bit vertically.

    .phone-info {
    	position: absolute;
    	right: -80px;
    	top: 20px;
    }
    .html_header_top.html_header_topbar_active.html_header_sticky.html_large.html_bottom_nav_header #top #main {
    	padding-top: 108px;
    }
    

    We could adjust the right and top position when necessary.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Icon List Items: Header Tags not rendered in output and TOC #1244747

    Hi,

    Thank you for the info.

    Looks like the title element is always set to div when the Styling > List List Styling settings is set to “Minimal small list”. We have forwarded the issue to our channel to clarify if this is the intended behavior.

    Best regards,
    Ismael

    in reply to: Custom Font Manager not working #1244561

    Hi,

    Thank you for the update.

    yes, I tried to upload about three or four different fonts and every upload replaced the one before.

    We could not reproduce the error on our installation (screenshot below). What is the exact name of the font that you are trying to use, and where did you get it? Please note that only fonts from Google are allowed in the font manager, and you have to upload each font one at a time — uploading group or font sets will not work.

    Screenshot: https://imgur.com/c3jR1N2

    Best regards,
    Ismael

    in reply to: Weird reply to and message is address (Contact form) #1244560

    Hey MORTULGAAH,

    Thank you for the inquiry.

    What do you mean by message ID? Do you mean the sender’s email address? The sender’s email address is automatically fetch from the email field if it exists or filled.

    And the above filter is no longer required because we could manually set the from address in the contact form’s Backend > Your from address field along with other settings.

    Best regards,
    Ismael

    Hi,

    Thank you for the clarification.

    We might not be understanding it fully because we do not know the old from the current settings. Please post the login details in the private field so that we could test the translations and check the settings. It would be better if we could have access to the staging or development version of the site if it is available.

    Best regards,
    Ismael

    in reply to: FAQ Accordion – Tab did not open on Link anymore #1244557

    Hi,

    We would not want to compromise the security of the sites and the data, so I think it’s best not to get any access to it. And looks like the issue only happens when attempting to open a specific item using a direct link. Unfortunately, we could not reproduce the same issue on our installation, so it is probably cause by another script or plugin. Would you consider just opening the page containing the FAQ element instead of linking to a specific item?

    This is what we get when we try to access an item using anchors on our installation.

    Screenshot: https://imgur.com/a/HUR2e8N

    There are FAQ or accordion plugins available out there that we could try, but you would have to test them because we haven’t used any of them before. Please check the following plugins.

    // https://wordpress.org/plugins/ultimate-faqs/
    // https://wordpress.org/plugins/helpie-faq/
    // https://wordpress.org/plugins/accordions/
    // https://wordpress.org/plugins/easy-accordion-free/

    Thank you for your patience.

    Best regards,
    Ismael

Viewing 30 posts - 17,311 through 17,340 (of 67,463 total)