Hi,

@kisrael: We are not sure or we do not remember if the existing code for the banner has been modified to change this behavior. Where can we see the issue? Please note that the latest version is 4.7.6.4, so you may need to update the theme first.

Best regards,
Ismael

Hi,

Thank you for the update.

You could hide the main container’s top border with this css code.

#top #main {
	padding-top: 88px !important;
}

Or use this one to actually remove the border.

#top #main > .container_wrap {
	border-top: 0;
}

Best regards,
Ismael

Hi,

Thank you for the update.

Looks like the product gallery is not working correctly because of a script error in the merged file. Please try to disable the Performance > File Compression settings temporarily, then install the following plugin and set the jQuery script to the old or legacy version instead of the latest one.

// https://wordpress.org/plugins/enable-jquery-migrate-helper/

Best regards,
Ismael

Hi,

Thank you for the info.

We noticed that there is a minor syntax error in the above code, so we removed it. Sorry about that. Please try the snippet again or post the login details in the private field so that we could test the script properly.

Best regards,
Ismael

Hi,

Thank you for the update.

I’ve tried your custom css, but the problem still exists.

The css code above is supposed to take care of the big-preview container CLS. Do you still see a CLS issue on that container after adding the css code?

What happens when you remove the cp-module or the subscription form inside the entry-content container? There are also a lot of video and image elements in the entry-content container which are lazy loaded, and it is possible that this is affecting the CLS score. Have you tried disabling the lazy load option?

Best regards,
Ismael

Hey Tomasssu,

Thank you for the inquiry.

The theme register its own thumbnails and whenever you upload a product image, these thumbnails are automatically generated as well which is probably why the images takes up that much space in the server. If you don’t need those thumbnails, you can manually remove them using the following snippet in the functions.php file.

// Disable loads of Enfold & WP image sizes upon upload
add_action('init', 'remove_enfold_image_sizes');
function remove_enfold_image_sizes() {
// do NOT remove widget size, is used in backend portfolio items!
// remove_image_size('widget');
  remove_image_size('square');
  remove_image_size('featured');
  remove_image_size('featured_large');
  remove_image_size('portfolio');
  remove_image_size('portfolio_small');
  remove_image_size('gallery');
  remove_image_size('magazine');
  remove_image_size('masonry');
  remove_image_size('entry_without_sidebar');
  remove_image_size('entry_with_sidebar');
  remove_image_size('shop_thumbnail');
  remove_image_size('shop_catalog');
  remove_image_size('shop_single'); 
  remove_image_size('shop_gallery_thumbnail');
}

After adding the snippet, use the following plugin to regenerate the images, which should also remove the unregistered thumbnails.

// https://wordpress.org/plugins/regenerate-thumbnails/

IMPORTANT: Please do not forget to create a backup or a restore point before doing the above steps.

Related thread: https://kriesi.at/support/topic/media-upload-and-enfolds-thumbnail-sizes/#post-1270140

Best regards,
Ismael

Hi,

Thank you for the update.

We tried to select the preview image manually but for some reason, the original image is still displayed in the grid instead of the selected thumbnail. Did you happen to remove some images or do a clean up in the uploads folder? When you enable the Smush plugin, did you disable certain thumbnails?

Best regards,
Ismael

Hey Stuart,

Thank you for the inquiry.

Looks like you have managed to display the acadp widgets by using the Widget Area element from the advance layout builder. Do you need further assistance with this?

Best regards,
Ismael

Hi,

Thank you for the inquiry.

The settings will only work when you are using the default or the classic editor. The featured image is not visible in this case because you are using the Advance Layout Builder. You may need to add the featured image manually using any image elements in the builder.

Best regards,
Ismael

Hi,

Looks like this is a common issue with Facebook recently.

// https://stackoverflow.com/questions/65166587/facebook-share-button-issue-attachment-not-found-the-attachment-could-not-be

Have you tried to put the facebook sharer URL manually in the browser instead of clicking on the actual button? The theme just creates a button with the FB sharer link based on a certain pattern, which may look like the following.

https://www.facebook.com/sharer.php?u=https://kriesi.at/documentation/enfold/social-share-buttons/&t=Social%20Share%20Buttons

Best regards,
Ismael

Hey phausner,

Thank you for the inquiry.

1.) We cannot find the “Pet Store” page anywhere in the site. Do you mean “Pet Care”? If you click on the Pet Care menu item, you are actually redirected to the Pet Care category page instead of the actual Pet Care page. This happens because the page and the category have the same name and slug, and when that is the case, WP automatically prioritize the archive page. You may need to rename the Pet Care page or change the slug of the Pet Care category.

And the reason the sidebar is not displaying on that page is because the sidebar for archive pages is disabled in the Enfold > Sidebar Settings. (see private field)

2.) The comments area is displaying properly when we checked one of the posts in the Pet Care archive page. (see private field)

Best regards,
Ismael

Hey Microserve_,

Thank you for the inquiry.

That should be possible by editing the default query of the get_posts function in the includes > related-posts.php file or template.

  $my_query = get_posts(
                            array(
                                'tag__in' => $tag_ids,
                                'post_type' => get_post_type($this_id),
                                'showposts'=>$postcount, 'ignore_sticky_posts'=>1,
                                'orderby'=>'rand',
                                'post__not_in' => array($this_id))
                            );

You may need to remove or adjust the value of the tag__in and the orderby parameters.

Best regards,
Ismael

Hey vadikcoma,

Thank you for the inquiry.

The theme sets the height of the color section dynamically but for some reason this is a bit delayed. Is it still happening when the Performance > File Compression settings are disabled?

You could also try this code in the Quick CSS field to set manually set the height of the color section.

.av-minimum-height-75 .container, .av-cell-min-height-75 > .flex_cell {
	min-height: 75vh;
}

Best regards,
Ismael

Hey HolgerKohl,

Thank you for the inquiry.

It is possible that the mobile device where you are checking the page does not allow media autoplay by default, probably to save data or avoid distractions. You should be able to toggle an option somewhere in the device or browser settings in order to allow media or video autoplay.

Best regards,
Ismael

Hey cbroome12,

Thank you for the inquiry.

Are you referring to the video in the bottom right corner of the site? Based on your descriptions, this doesn’t look like an issue with the theme. Is it working properly when you switch to a default theme?

Best regards,
Ismael